commercial manager

installation technician

warehouse associate

assembly technician

field service technician

Johnson Health Tech

As an operations team member, you were involved in the unrelenting and fast-paced part of the organization. Unfortunately, you were held to a cut-throat pace which frequently burnt out staff members and resulted in a high turnover rate and a stressful environment as you dealt with low staffing levels. While low to middle management would be rated highly, upper management receives a poor rating due to the intense pressure placed on the rest of their department, all while providing minimal leadership and effort themselves.

While you will learn a lot about the warehousing and inventory industry while working in operations, it is unlikely that you will enjoy your time there based on the quality of life benefits you receive as part of the operations team.

There is a large disconnect between the internal operations team and the external (and even most of the internal) sales team. As such, the culture at JHT is friendly but at the same time, distant.

The hardest part of the operations positions is the work pace and daily KPI-measured requirements. Because of the pace and desired sales targets, operations staff are very unlikely to enjoy their position.

I can see this being a decent in between job sorta deal,  but I wouldn't recommend it long term.  There's zero communication from anyone's in management and they highly discourage asking questions,  asking for help or opinions,  they claim this is encouraging you to use your resources when in reality all the resources you have are the exact same as the customer's but with parts numbers.  They would rather you send the incorrect parts than ask if you are unsure.  There's also zero communication between teams and coworkers,  it's actually discouraged to communicate with anyone! I don't even know what the supervisors are there for because they aren't there for you,  they all just sit in their cubicles all day giggling super loudly that even customer's on the phones can hear it.  I do enjoy that you get a nice big workout room with well maintained equipment and that after your first 90 days you can work from home,  be hybrid,  etc. 
The pay could be better but it's enough to just barely get by.  Supervisors are kind

The entirety of the work culture of Johnson (at least the department I was in) is based around a series of catch-22s in which you will be told to "own" projects and handle things yourself, but if you do you will have to redo everything you touch.

Your manager is actually the "owner" of the project, and by "own" i mean making the executive decisions on everything involving the project. Your name will be tacked onto the project, but by the time the torturous design process is complete it will have been altered so much that it will bare no resemblance to anything pertaining to you.

Just hope you are literally the same person as your manager, otherwise you will be constantly redoing projects and constantly missing deadlines due to the insane amount of rework. 

This had occurred so often to me that I had completely given up trying to do anything interesting, enlightening, or fulfilling as any desire to do so is quickly beaten out of your by the second or third project.

Basically everyone in the department except the people who've been there for 15+ years are at their wit's end. Easily the most frustrating and draining environment I've ever been in. 

It often times feels like the management figures out how to get the most out of their employees only to provide the exact opposite.  Their projects are very individual, and regardless of department, you usually receive little to no support on newer projects. It is a very “figure it out yourself” work culture, and it almost feels as if you’re shunned if you don’t get it correct the first try.

Also, with this company, everything is due immediately. There have been multiple instances where I was given no due date, only to be contacted by my manager that it’s due in 10 minutes a day later.

The management generally picks a few lower level employees to blame things on until they find new candidates, then repeat the process in a few months. This seems to be their answer to not being able to meet deadlines and expectations from their headquarters. 

Overall, while the first few months are usually a good experience here, it only takes 1 smaller mistake for the company to start blaming you for problems that you aren’t even a part of. I could not recommend a company less

I learned a lot at Johnson Health Tech. They are leaders in the fitness equipment industry, and they push their people to advance the company. 

Managers set high but realistic expectations for employees. My manager in particular was very clear about my role, where I was doing well and where I needed improvement. I had a clear vision for what I contributed to my team, and how I could do better.

Working on-site at JHT headquarters in Cottage Grove was a dream. They have an on-site, state-of-the-art fitness facility where employees can work out over lunch or after hours. There are low-cost fitness classes as well. A healthy lifestyle, and a healthy work-life balance are encouraged. 

They manage to treat people very well, while still getting great products to market. I highly recommend this company to job-seekers.

The management here is absolutely terrible. They're only goal is to do as little as possible and then cant figure out why employees aren't happy or performing well. This company does nothing but play the blame game and has no opportunity for employees to grow. If you want a promotion you will be made to feel unworthy and be told you're not worth a raise. The customer care manager does a fantastic job of making her employees feel inferior and stuck dealing with abuse. I wouldnt recommend this company to my worst enemy. They've made even getting paid a stressful event. Prevent yourself from pulling out all of your hair and keep scrolling for a better job.

The call center was rough because you deal with customers that don't take care of their equipment and you have to figure out how to assist them. In warranty calls are a breeze, but out of warranty calls, you get yelling, cursing, and all the other aspects you could imagine in a call center. 

The hardest part of the job was staying calm while consumers attempted to get a rise out of you. I cannot think of anything enjoyable beside the coworkers.

Management does not listen to employees and creates a very stressful work environment. Questions or concerns are often ignored or dismissed, and disagreement is not tolerated. Leadership can be quick to discipline or terminate staff rather than address issues constructively. I would not recommend working here due to the lack of support, fairness, and transparency.

Johnson Health Tech was a great place to work. I only left because I moved to Australia. A typical day was managing 70-100 phone and email contacts per day. I would work with their Online remedy system, SAP and CRM programs. I used all of the Microsoft office suite on a daily basis. The hardest part of the job was the vast amount of knowledge you needed to learn for their products and recall at a moments notice.  I enjoyed that the info was always changing, you were always learning and everyday offered a new challenge.

Providing technical support for workout equipment, including diagnosis of issue, attempts to guide customer to fixing equipment and dispatching service when needed. Learned many technical aspects to wellness products. Excellent coworkers. Hardest part was dealing with angry customers. Best part was being able to fix a problem over the phone and getting great feedback.

Top Job Titles	Average Salary
Commercial manager 51 salaries reported	$66,663 per year
Installation technician 18 salaries reported	$19.06 per hour
Warehouse associate 6 salaries reported	$18.00 per hour
Assembly technician 2 salaries reported	$18.00 per hour
Field service technician 6 salaries reported	$29.42 per hour

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