warehouse associate

service advisor

mechanic

inside sales representative

customer service representative

Jon-Don

I've been here a little over a year and it was fine at first until they cut some warehouse employees and put me back there. I didn't get much of a heads up and there was zero incentive to be moved departments. Since then the volume through the warehouse has increased tremendously, since some locations no longer ship, and for some reason hiring more team members to help with this increase is always met with the same response. "It's not in the budget" 

I recently did my yearly review and the manager had nothing but great things to say and yet the raise I got feels incredibly disrespectful. Especially given all the hard work I've done and continue to do for the store. You're expected to "wear many hats" and when you do you get no kind of compensation for the extra responsibilities you have to take on (forklift operations, supervisory roles, etc..). The workers here are over worked and severely underpaid for everything that is expected to be done.

Working for Jon-Don had its pros and cons. On the positive side, my colleagues were generally great, and there was a supportive team environment in many instances. However, management and upper management were often problematic. If you didn't follow their direction exactly as expected, there was a tendency for some to target you, which created unnecessary tension.

One of the major issues I encountered was the lack of proper training for new employees. This not only made it difficult for new hires to get up to speed, but it also left them unprepared for the job requirements. Furthermore, the interview process seemed insufficient in evaluating candidates thoroughly, as many new hires were unprepared for the role they had signed up for.

While the company as a whole wasn’t terrible, these management and operational issues did make for a less-than-ideal work environment at times.

Personally, I love working here, the only drawbacks I can think of is that with school, I don't get full-time benefits and this hinders my ability to give everyday quality work. The only other drawback is that the work is physically demanding and strenuous at times and there is not much room for job growth in my department. I love to thrive in environments that allow me to push myself everyday to become better and excel in my field. On a lighter note, I would recommend anyone to work here. Good starting pay and benefits for full-time workers. 401k is still available for part-time. The company shows its loyalty to its employees and customers regularly with team building events and bbqs where coworkers and/or customers can become closer.

What is the best part of working at the company?
The people you work with and most of the customers are great.

What is the most stressful part about working at the company?
Trying to meet unrealistic sales expectations when Jon-Don overprices their products and never has enough stock to meet these goals.

What is the work environment and culture like at the company?
The work environment is a daily grind since every store is understaffed and underpaid. You're expected to do whatever it takes but the company does the bare minimum to compensate their employees and then cuts back staff.

What is a typical day like for you at the company?
Help customers, answer the phones and stock merchandise.

At first the company was good, but overtime you notice the cracks. No one is education in their departments nor know how to do their job. Managers are never available to help employees and going to HR is a waste of time. The training process doesn't dedicate the real time employees need to understand the company. If you'd like to go back to high school days with drama, cliques and managers behaving like children, this might be the place for you. Not to mention the HIGH turnover with the same reason for leaving: no training, no communication, and no direction from managers. 

Jon-Don is a cleaning materials distributor to all sizes and types of cleaning companies, from family operations to major haz-mat operations.
     My supervisor was an excellent trainer, instructor and demanded and got a days work for a days pay. I got along well with him, and I found he was fair in his approach to his employees. 
     I enjoyed my time there, got along well with both employees, management, and our customer base when we assisted them with product selections in our store.

Having my job threatened if I don't pull overtime, having my vacation cancelled. Understaffed, overworked. Pay is abysmal as a warehouse employee. Expect to get treated like you are insignificant if you are anyone but sales. They trash the facilities and expect warehouse to pick up their messes. The sales members will pass off their customers to be dealt with by warehouse. Your hours are never set in stone, overtime is mandatory to complete the job. You will never be off on time. Only shining light is this job provided for a niche market derived from natural disasters and other such events such as hurricanes and covid-19.

Employees often stand for 8 hours per day while generally lifting 30-40 lbs boxes but heavier boxes are common.  The normal shift ends at 5 PM but orders will show up until 5 PM that must ship out that day so there is the possibility of overtime.  There is also the possibility of over time when either the shipping or receiving departments get overwhelmed, which is quite often.  Mandatory overtime is a possibility but rarely occurs.

Great Pay, Great job security...  Those are the pro's.
Very Bizarre management style and seemingly absolute hatred for the customers that buy their products and pay their bills.  Top management seems to have good intentions, upper-middle management appears to be more interested in obtaining a cult-like following from employees than actually achieving goals or providing a productive and functional work environment.  

Simply a very strange place to work, a smaller company with 300+ employees that seems to be working off of a yellow book titled, "Huge Corporations for Dunnies"

Outside sales positions are the only positions that (potentially) pay well.  Don't expect a good work life balance. Management is a mess, under staffed for volume and the location is overloaded with product everywhere. One minute they're complaining about overtime hours, then they expect everyone to work overtime. Inventory is out of control, it is turning into a revolving door of employees. Nobody seems to care any more, they're just after a paycheck. Company was good many years ago, can't make that statement recently.

Top Job Titles	Average Salary
Warehouse associate 4 salaries reported	$17.25 per hour
Service advisor 3 salaries reported	$65,000 per year
Mechanic 2 salaries reported	$27.50 per hour
Inside sales representative 1 salary reported	$55,000 per year
Customer service representative 1 salary reported	$16.50 per hour

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