car sales executive

service porter

lube technician

service advisor

mechanic

Jones Junction

I worked at Jones for more than 2 years. Want my advice? Stay way from this place. They treat their employees like garbage and harass them on a regular basis. My particular manager had cameras installed in every corner of the office and would sit at home and watch. Not only did she watch she would call and harass anyone who got out of their seat no matter the reason. It got to the point where we were scared to even try to use the restroom for fear of being harassed for taking to long. This same person was also known for broadcasting employees personal information. If someone called out she would trash talk them to the whole office and tell everyone why they called out no matter how personal the reason. She was also known for taking employees down into the showroom for meetings that should have been held in a private setting. During these meetings she would proceed to scream at and berate them in front of customers and other employees. This is just a glimpse of the harassment my department endured from her. At times things would be so bad that I would wake up everyday and cry because of how miserable she made the workplace and because I knew that nothing was going to change. Over half of the department reported her to human resources and nothing was ever done. These people don't care about they're employees and as far as I can tell that isn't going to change.

A typical day at work included interacting with all the customers, assisting them with anything they needed or any questions they had about the store or cars. I also kept a log of all the customers, the salesman they were with, the car they were looking at and how far along in the car buying process they were. The busiest days were the end of the month and Saturdays. In some of the showrooms we would have about 60 people come into the showroom that day. The job could get a little busy and stressful with having to keep all the information up to date and greet every customer that walked into the building or onto the lot. I learned how to work with different types of managers, co-workers and customers. Most of my co-workers were great to work with, and helped make the shift go by a lot faster. I built a few relationships with some of my co-workers that I know I will always have. The hardest part of the job was on the busy days it got to be a lot of running around to make sure I got all of the customer's information and make sure all the customers were greeted. The most enjoyable part of the job was the people I worked with because they made the slow days go by a lot faster and they made my shifts a lot more enjoyable.

Jones Toyota is a large, trusted dealership to many around the area. They have been in business for a very long time, so naturally you'd expect a great, friendly workplace. While the atmosphere around the place is great, the management is a bunch of unqualified individuals that got to their positions by connections. They lack professionalism and make doing your job a lot harder than it should be. This company is strictly in business for profit and building their wealth. You get treated very poorly. Management avoids things like payroll disputes, scheduling conflicts, and anything else that requires doing things to retain employees. I love my job and I love helping others, but going to work is more of a chore than something I want to do. The company is great, but the biggest problem is the guys in charge. An overhaul needs to happen ASAP.

The company as a whole, most of the people that work there, are not bad to work for or with. Unfortunately, the upper management has a significantly slanted view on what the goals of the company should be. There were several times that upper management would oblige customers with free services they were not entitled to, just in an attempt to keep them happy. Most of the time it was to the detriment of the advisor and service managers reputation. The upper management is so focused on the results of a simple survey that they lose focus on what really matters, allowing the service advisors to do the job they were hired to do. The only good thing about the job was the schedule, 5 days off in a row every 3 weeks and only 4 days a week total. But that is gonna change soon i'm sure.

I was a very successful manager who turned around a department that was floundering, by the owners' admissions.  I was released suddenly after an owner shakeup that saw numerous high level managers simply disappear or end up in lower level jobs for the sake of improving the balance sheet for potential buyers.  Their alleged reason for releasing me was based on false information which I could prove was wrong, but they quickly circled the wagons around the owner preventing me from being able to explain the situation.  They happily used this as an excuse to send me packing rather than making up some other excuse.

I had felt I had a true home there, until I saw how my 'family' turned on me in the blink of an eye.  I consider this a learning experience that came at the price of uninformed people who unfortunately have the power to change people's lives.

Employee Beware.

In sales

Managers don't keep control of their employees, no ramifications for doing whatever you want. They never take responsibility for their actions and just point the finger at their subordinates. I'd say lead, but leadership doesn't happen here, managers constantly belittle vs. encourage. 

Merit or effort isn't rewarded, it's a popularity contest. If management likes you, you get special treatment, if they don't you get starved. More often then not, employees that do little, receive the most. 

Very little comradery among co-workers due to the environment. Most people stay, because they would be fired immediately if they acted the same way at another dealership, and it's the most money they can make with their lack of skills, so they stay. 

Jones Junction gave me the opportunity to do something that I have a passion for. It provided me with interactions with many different types of people, and gave me practice for dealing with confrontational situations, in a relaxed and non-confrontational way. Although I enjoy the work I do, the hours do take a toll on me and the amount I can get done on a daily basis -- both professionally and personally. The management can be a hit or miss some times. By that I mean, they are helpful in some aspects, and not in others. It is hard to work in an environment without consistency but I just keep my head high, and do what is required of me and beyond. By working for this company, I have gained a great work ethic, and have become a collaborative team player -- I use these skills both in the work place and in my personal life.

There were about 20 drivers, most in the same age bracket and similar back rounds. We enjoyed one another's company. We normally started work at 7 or 7:15 am. We obtained our chase car and drove to the customer's home, up to 50 miles. We inspected customer's car for damages, had them initial form and take care to shop. Usually two pickups per day. Upon service completion, we inspected car exterior again and returned to customer. 

During down times, we moved cars around dealership and to auto auction, and did whatever else was needed.

The hardest part of the job was dealing with early am and afternoon traffic, especially if your job was toward Baltimore. 

Most enjoyable, friendship amongst drives and staff.

What is the best part of working at the company?
Prestige impeccable ownership, all the way down, GM, GSM manager sales reps, all of them top of the line

What is the most stressful part about working at the company?
car sales. There is a lot of follow up. People get stressed. Otherwise it’s a walk in the park. Just do your job. There’s plenty to do business to go around.

What is the work environment and culture like at the company?
Pleasant the ownership strive for excellence. The management is above par the other dealerships. 

What is a typical day like for you at the company?
Come in to the dealership follow up with some previous customers follow up with new customers and prepare the day for sales appointments

Cleaning out the wheels/rims of cars prior to going through an automated car wash. Additional dirty areas to be cleaned as well (bugs on front, dust on back window) where the machine will not touch.
The hardest part of the job is probably it is so monotonous; cars line up all day, from open til close, and you clean each one in the same fashion.
More enjoyable aspects of the job were meeting all kinds of different people, as well as the opportunity to earn tips. I found that customers were more likely to tip upon seeing what hard work was being put into their car's getting cleaned; realizing that hard work does pay off.

Top Job Titles	Average Salary
Car sales executive 16 salaries reported	$90,000 per year
Service porter 26 salaries reported	$16.35 per hour
Lube technician 27 salaries reported	$17.00 per hour
Service advisor 8 salaries reported	$67,500 per year
Mechanic 19 salaries reported	$44.87 per hour

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