event marketing specialist

field marketer

sales consultant

brand ambassador

remodeler

Joyce Factory Direct

I was hired by Joyce Windows, Sunrooms, and Baths to improve a call center that had been underperforming for some time. It became clear very quickly that the issues were systemic, long-standing, and largely accepted. Within my first few weeks, several employees from different departments quietly approached me and shared concerns about the role, often some version of “Good luck… you’re going to need it.” I initially assumed this was exaggeration, but it proved to be accurate.

Because the call center was under constant pressure to generate appointments, accountability and standards were inconsistently enforced among long-tenured top performers. This made it difficult to establish a consistent culture or implement meaningful operational improvements.

There were already outside consultants and multiple layers of management involved when I arrived, yet results continued to decline. Appointment setters often showed limited engagement with coaching or process improvements, despite regularly requesting support in meetings. At the same time, attention was frequently redirected toward surface-level morale initiatives rather than addressing foundational execution and follow-through.

There was also a noticeable disconnect between the call center and outside sales. Despite ongoing criticism of call center performance, appointments that were successfully set were not always worked with urgency unless they were perceived as clear opportunities, which further undermined upstream efforts to improve results.

I was ultimately let go after approximately 85 days, just as I had begun hiring new appointment setters in close partnership with internal recruiting and was seeing early signs of progress. In hindsight, I was brought in with the mandate to make changes, but without the alignment, authority, or runway necessary to see those changes through.

Prepared to be thrown to the wolves, this company offers no training, management is oblivious and does not communicate at all! They will lie to you about your bonus money so don’t expect your income to be what they offer. Benefits aren’t that great, they don’t market their products so 99% of the population has no idea what this company does and you won’t either. Very unorganized company from top to bottom, a majority of the time they don’t even know where their own company vehicles are. Prepare to work nights, weekends, and holidays. And be on call every day of the year. They will not approve vacation time or will take it away if it requires them to do part of the work in your department so be prepared to not receive any vacation days. Also no hourly wage so be ready to work a ton of hours with zero OT and a below average salary. Like I said I would have put 0 stars if it was an option. Very shady company, that lie and take advantage of customers. If you love working all hours of the year and being stressed all the time then this is the job for you! For all others RUN! 

Company is run from Ohio headquarters which is disorganized, Antiquated, and unappreciative of their sales people.  Joyce started as a factory and ownership does not value salespeople.  They only very rarely provided detailed breakdowns for pay checks and made excuses as to why they were not offered regularly.  You never were paid full commissions and were always provided with a reason as to why it was short (usually a mistake you made).  Their sunrooms are nice but customers expecting top shelf service for the incredibly high price are sorely disappointed.  They are left in the dark, misled, and slow played.  The marketing department is a total joke with zero accountability.  The finance department is run by undertrained people with no background in the industry.   No one will pick up the phone to call a customer.  The real Joyce would be disheartened to know what it has turned into.

I have been with the company for over 15 years and have seen the company (retail and manufacturing) grow tremendously.  I just saw some of the negative reviews and I can tell you that if you want to work for a company that will stand up for what is right and pay you for hard work and success than this is a company for you.  I know some of the negative reviews on here personally, and they are only sharing a fraction of the story (including one employee who lied to many employees and the owners until of course it was figured out and then he was terminated ASAP).  

Overall, the company has a history to promote from within.  Most managers started as entry level and worked their way up. They are consistently promoting when applicable and always treat their employees like family and are very understanding when hardships come up.

Working for Joyce Factory Direct was great. Although I was only there for a short time I would have loved a more permanent role at Factory Direct. Unfortunately I had to relocate shortly after being employed by Joyce Factory Direct, So I did not get a chance to personally get to know my manager and coworkers. I would definitely recommend Joyce Factory Direct to a friend or anyone looking for a great job with great pay and fun surroundings. I learned so much from Joyce Factory Direct, being in sales it really helped my social skills, I'm more comfortable talking with strangers and providing better customer service. The hardest part of the job is being on your feet walking all day, it's great exercise though. The most enjoyable part of the job is the pay after 2 weeks pay I could afford my first car. Joyce Factory Direct is a great job with great people and great service.

as a canvasser, you are walking tirelessly day by day for a good 8 hours with no vehicle. if your communication sales are great then canvassing is your type of job. i was a sales rep for Joyce factory direct and i would communicate with customers and discuss viable home improvements that could be done within the exterior of their house. selling options were; roofs, sidings, decks, windows, and patios. you are with one to 2 co workers in a good 2 mile radius away from each other. you will not be able to use the restroom which is not a good way to start off at your job, you have no vehicle to get from neighborhood to neighborhood, walking is considered. best part of the job is the accomplishments being made from major sales. ranging from 2,000 to 50,000. i learned everything about sales, from the basics to being very well with your social skills.

Small company. At all four locations they have less than 100 employees, but more than half have been with the company for more than 3 years. Considering that the company is only about 10 years old, that's encouraging. Leadership is accessible, as it's family owned and operated, and you see the company owners in the office everyday. They're compassionate about family and they focus on employing people in positions that they thrive in. They've begun adopting an Entrepreneurial Operating System, to help ensure that the company's problem solvers have fewer obstacles, and more recognition. The company is growing rapidly, and it allows them to promote from within, and explore new avenues.

This company talks a good game to get you in the door, but have no accountability at their corporate office and consistently look to lay blame on the other offices and the people.  There is absolutely no communication with the corporate office at all.  Sales people are ran all over the place because the call center cannot figure out how to run appointments in a logical manner.  Commissions are paid half up front and the rest on the back end when the product is installed.  Wouldn't be so bad if it didn't take 12 to 14 weeks to get something installed.  The absolute worst production department and scheduling department in the business.  Plus you never actually know what you are getting on the back end because they never actually tell you.  Lastly, they flat out lie to people.

I've worked here for 10 years and I've stayed because of the people.  Pay is good but the people are great! We all care and it helps get things done.  So if I run into a situation and I need help or if I have a question there has always been someone to help or bounce ideas off of to accomplish whatever the task might be. I have time/flexibility for personal time/family and I have paid vacations and decent healthcare benefits.  Retirement plan is actually hard to beat.  So if you want to work somewhere that the people you work with care as much as you do about getting work done, you really should give my work place a shot. 

I have been employed with Joyce Factory Direct for almost 2 years & 4 months and I really enjoy my job.  It is not just the duties itself but the people and the purpose of our company.  The owner's really do care about their employees and want to see & help everyone succeed.  We do have a shared mission and practice techniques to keep us on task, to grow, to improve, and to flourish individually as well as as a whole.  

I have worked for other employers and in different office environments in the past and where I am right now far exceeds other experiences.  

Top Job Titles	Average Salary
Event marketing specialist 123 salaries reported	$22.11 per hour
Field marketer 49 salaries reported	$17.53 per hour
Sales consultant 33 salaries reported	$158,636 per year
Brand ambassador 43 salaries reported	$22.47 per hour
Remodeler 5 salaries reported	$195,000 per year

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