customer service representative

inside sales representative

warehouse worker

warehouse lead

senior accounting manager

Junior-Library-Guild

I worked for them for 6 months. within 1 month, 2 managers quit, and another one got fired.  Shortly after I left, the fired the GM, and brought in a new guy. Pay plan changed several times, and you get territory that hasn't been funded in years, yet you have to call them and try to get them to spend money they don't have. Although I had somewhat bad areas to work with, I was able to make OK money. There are several slow times a year that make it hard to make money, and a few months where the picking is good. The management was very, very bad. A lot of the employees were bitter, and were terrible sales people. If you can not create urgency, you won't do well. If you are an order taker, you won't do a good job. If you can close, you may be able to make a livable wage.

after 6 months, you basically tell them what you want them to pay you, but you better sell, because you have to pay it back out of sales and may be too far in debt to keep your job. They will fire you.

The inside of that place was a dread, and some of the washed up people you work with, will make you want to stay home.

They are very petty there. I was a top producer, yet they would give me a hard time over small things, but let other people slide. I am a male, and even women there said they were sexiest. I couldn't work for a company that I was a top seller, and they were busting my balls all the time over being 2 minutes late from a break, etc.

If you don't mind sitting in the same spot all day, calling the same numbers over and over again, and you can actually close, you should make around 50K a year. I would average $200 a day, and even made $850 in one day. 

If you can avoid some of the people there, and you have a good attitude, I would work there. If sales is not really your thing, I would pass on working here.

Pros: (1)The company provides fiction, non fiction, and instructive books that benefit young  readers (2)The Company processes and prepares  labels, card kits, and book protection covers for libraries. (3) Providing books reflective of real cultural and personal experiences of writers demonstrates a culture of inclusiveness that is beneficial to communities. (4) The benefits are good: life and dental insurance, 401K, some emotional support services, life insurance, etc. Management is accommodating, empathetic, and sympathetic to PTO, which is unusual. So, I will say that the atmosphere is familial.  

 Cons: (1) Petty and immature work culture. There is a need for the educational advancement of leaders.  Not much room for growth. The positional process is pretty cut and dried, but unequal.  (2) Bias support systems (if I am wrong for something, then someone else has to be be wrong for the exact same thing.) People should be rewarded for excellent work, and not just because they hit some algorithmic number. By the way, with some faultiness. (4) What are the enumerated responsibilities of Human resources? (5)There is dismissive and complacency culture. (6) When I was there, they needed relevant problem solvers.


Managers try to be supportive/helpful. There are no yearly reviews, no raises. Constant territory changes. Long term employees know they will not have their territory next year and undercut future reorders by selling at unattainable future pricing. Sales Directors don't speak to sales force, stay behind closed doors, prefers no contact. You are not to speak to others or get out of your seat. JLG prefers you email coworkers instead of speaking to them - this causes mistakes as you can't easily ask for help or clarification. JLG matrix of 120 calls a day is more important than actually closing your sale. Clients feel harassed, but calls are the priority over developing sales through emails (which many clients prefer but JLG can't measure). You have to wedge in emails, the actual way to make many sales, after call stats are met. They need to develop their upper management, update their shipping/warehouse. High turnover.


During pandemic, day to day at JLG is good. Management varies from acceptable to top-notch with many improvements in recent times. Editorial team rocks. Salespeople can be helpful or harmful. Some really know their stuff and have all the answers. Others have some attitude issues and miss steps to keep things flowing smoothly. Customer service does great. Marketing needs a facelift and more online and content presence and freebies. New warehouse situation is good. HR is supportive. The mission of the company is honorable. The customers are public employees serving kids, so there are many regulations and details different from other kinds of subscription companies. The customers are smart and hardworking. Fun perks and bonuses, and hybrid schedule for office employees. JLG is about helping the customer and getting books to kids. That's good stuff.

A typical day in the life of a CS rep at JLG includes answering phone calls, emails, web chats,  other inquiry requests, account clean up -- basically all of the background work outside of selling the service. All of the above either came from the sale team or customers to the service department. 
The customer service manager is the best manager I ever had, she is great! I don't think the company fairly treats the CS team in that we did not make nearly as much as sales and still did the same amount if not more work on a daily basis, the department felt like a dumping ground from other departments, but we always took the work and completed it well.
The customer service team is so small, that there is not any room for growth unless new positions are created or if it grows more.
I enjoyed the job, the pace, the management, and my team. But the compensation could be higher and a more appreciation to the department would've been nice.

I worked for JLG a little over a year. I was hired on as an Ebook Coordinator. My background was a technology specialist for a library I absolutely loved. From day one the company didn't even have my job developed enough for me to start working, so I just did busy work until the site was completed. When I finally did get started I was offered no training by my supervisor and basically thrown to the wolves. I was given many other responsibilities that were not my job and when I asked for help my supervisor pulled me in telling me I must not know how to multitask. If all this was not enough through no fault of my own the ebooks didn't take off. They demoted me and took away a big portion of my pay, yet I was still required to do all my current task plus take on more. I immediately started searching for a new job and am happy to say I love where I work. 

So think about it before you apply to any customer service positions here because $10.00 an hour isn't worth it!

I worked on the Editorial team for over a year. The job at first looked great - get paid to read books before publication. 

However, management does not, and will not, cooperate with lower level editorial staff. They micro-manage - holding off until the last possible minute to confirm decisions, sometimes with clear monetary consequences - and they also under-manage, offering micro details in terms of how they want things done, but never a broad plan or goal. They are passive aggressive towards lower-level staff about administrative tasks to the point that they lose time on their own work. 

There is no room for upward mobility. Staff who had been there for years before me had not gotten a raise in years. There seemed to be arbitrary differences in job titles, but it was never clear what these meant. 

The work itself was very fun--reading and evaluating children's books all day. There's almost no interaction with other people, but co-workers are all great. There's no room for advancement, the pay is very low (I had to fight for back pay I was owed), and management doesn't care about employees' opinions or actual experiences. Not a bad place to work except for the pay, but after a year or so you'll know the work inside out, so it can get pretty boring. And the pay is abysmal, though the benefits are OK.

IMO  - This is a great company to work for!! I learned all types of selling from their motivational, informative, uplifting meetings. Money can be made with hard work! Like all sales gigs it plays with your head believing 'you're' not the best, or terrible territory, or what-ever you want to tell yourself. Stipend took me for a loop on pay-up day.  If you LOVE sales, freedom, and a great working purpose, this job is for you!!

My supervisor gave me the freedom to plan my work and work my plan.  A typical day consists of making outgoing calls to school and public librarians introducing them to Junior Library Guild's wonderful collection development service.  Management was always available for assistance, guidance and to cheer you on.  Incentive programs and contests were rolled out on a regular basis.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$16.50 per hour
Inside sales representative 5 salaries reported	$48,000 per year
Warehouse worker 2 salaries reported	$19.50 per hour
Warehouse lead 2 salaries reported	$19.50 per hour
Senior accounting manager 1 salary reported	$85,000 per year

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