case manager

advocacy manager

case aide

specialist

social worker

JusticeWorks YouthCare

If I could give this place zero stars, I would. A typical work day includes driving around in circles back and fourth to clients homes to meet with them for a certain number of required hours weekly just to be no showed while putting unnecessary wear and tear on your vehicle for ABSOLUTE PEANUT WAGES. Clients are catered to for their poor choices and you are at fault. ZERO ACCOUNTABILITY! Management (supervisors) are under-qualified, unprofessional, and sat around in each others offices on their cellphones all day. Supervisors acted like it was an inconvenience when they are approached with a problem/question from staff attempting to do their job. Little to no encouragement from supervisors/program directors and no opportunities for advancement. Staff who deserved to advance, did not, and staff who were less than satisfactory at their jobs were promoted depending on whether or not they were asskissers to management. Lunch breaks and 15 minute breaks are obsolete. There is no such thing as an 8-4 or a 9-5 with this company. While in training, the company stresses how important it is to establish healthy boundaries with clients. This becomes contradictory when staff are told to keep their work cell phones on 24/7 and can face disciplinary action when done otherwise. Because of this, there is no work life balance. Staff turnover is atrocious due to the companies treatment of their employees and the mental/emotional strain of the work load. No incentives are given to employees for encouragement and/or satisfactory job performance.  Benefits are subpar.  The only thing this company is good for is experience to advance to a better position with a better company and a resume builder.

Unfortunately, I don’t have a lot of great things to say about working at JusticeWorks besides gaining experience. 

The biggest problem that I faced was not being heard. Employees are constantly being asked to talk to supervisors about the problems that they are struggling with. There were numerous times where I went to my supervisor expressing that I was either overwhelmed, not understanding something, or not feeling comfortable about certain situations. Instead of doing something to help, they shrugged it off. Then the supervisors turn around and ask why nobody comes to them. This is happening to other co-workers as well.

The next biggest problem were the hours. They told me in the beginning that it was non-traditional hours, which I was fine with, but I did not sign up to be working an average of 9-11 hour days DAILY. Higher ups asked me about my long hours but failed to see that it was because of my large caseload and high demanding families. With these hours, the unrealistic work expectations that Family Resource Specialists are made to meet, and not listening to your employees when they’re struggling is a recipe for fast burnout. I'll also add the quick turnover rate!

Lastly, the driving. Not only was this constantly poorly communicated, like everything else, but it was over half of the job. They DO reimburse you for mileage, almost the bare minimum, and it doesn’t begin until a certain point. Believe it or not, I drove an average of 500 miles a week. A lot of that falls on the supervisors and how they assign FRS’s to certain cases near (or far) from their home. 

I could list many more things as to why I wouldn’t recommend JusticeWorks but the point is, there’s better options out there. 

I enjoyed the ability to make your own hours and not having to sit at a desk all day. I liked how you could make your own appointments with the youth but did not like being questioned about all the hours you worked. The management (supervisors and directors) are not appreciative or your work hours, and never meet with you one on one with one of the supervisors in over a year. At times you feel like you are bothering them when asking questions and they do need return your calls. They constantly question your work while giving you more work. It’s not supportive group of management and they talk about people behind their back.  The regional director is wonderful and he will be your biggest support.  The owner of justiceworks is also a compassionate man that wants to help families and youth for their future. At the office they are currently all hired by one supervisor knowing all of them on a personal level and no women have been hired for management in my time working there. 

This company says they care about employees and creating a positive work culture, however, this is a poorly tan business with management politics still involved. If you want to deal with people who worked in management for the county, I would advise just applying to the county and making significantly more.

This company will overwork you and extend you as far as possible. Not to mention averaging over 500+ miles on your car a week with clients who cancel and no show and then the responsibility for these families is out on the worker. 

This company will expect you to do therapeutic work and the role of a therapist and then turn around and tell you that it’s not therapeutic work or the work a licensed therapist should be doing. This company will also tell you not to call suspected chile abuse and neglect into the hotline and confront the families yourself- leaving you in an unsafe situation and an unethical situation at best. 

This job requires you to work around everyone else’s schedule and will throw additional trainings and meeting times at you and expect you to make up your direct contact hours later.

This company is only concerned with productivity and meeting numbers in order to bill the departments.

All in all, I would not recommend anyone waste their time looking in this direction at this position as it will ruin your social work experience. 

Work in previews jobs were stressful. 

Do not get me wrong, work is stressful but the support helps lessen the stress with JWYC. The experience with JWYC in regard to flexibility is eye opening to possibilities within child welfare. Other jobs, my experience was so much red tape in working with families that stifles creativity. Here you have the capacity to make your own schedule and flexibility to meet individuals where they are in life. The use of community resources allows individuals sustainability when child welfare professionals are gone. 

I've heard leadership throughout the company say we are our own little buisness. This was a different concept for me. Each staff is like a buisness chain. I make my own schedule (with exception for scheduked meetings) to fulfill my role as the family mentor a d coach. I can work early morning, afternoon, evening and weekends if this works for me and those I work with. 

The company is filled with compassionate, dedicated, and hardworking staff from top to bottom. They listen and most importantly I see everyone walking the walk.  

I truly enjoy the camaraderie and willingness of individuals to listen allowing for our ideas to shape what occurs at all levels of the company.

Burned me out very quickly. I took a fulltime position and was usually assigned 30 to 35 hours of direct contact time with client's. But you were supposed to get only 40 hours per week and the job took 55+ hours a week with travel and paperwork time. But you were supposed to cram it all into a max. of 40 hours so they didn't have to pay overtime. Management rarely helped out with coverage when workers were carrying too much time. Lots of promises and nothing changes. Also if people cancelled appointments you were required to go make them up later in week and make at least 2 trips drivig to client's homes even if they were not answering calls to schedule appointments. Had to consistently  work on weekends finishing up paperwork. Might be ok as a transition job, but most staff are burned out in a couple of years. Some quit but a few people were just fired and it was a complete secret as why. ??  The bottom line for the company is what matters to management, not the employees well being.

What is the best part of working at the company?
There mission is flawed.  They are a FOR PROFIT!   When you are attempting to make money from social service agencies it doesn't WORK!  The way these organizations survive is by paying the least amount of wages and overworking their employees for THEIR benefit! 
When a program becomes non-profitable, they will just pull up their tent poles and leave the families and staff to fend for new jobs and services.  
Great mission

What is the most stressful part about working at the company?
overworked and not knowing if you have a job from year to year

What is the work environment and culture like at the company?
like most business, top heavy, with administration making ridiculous salaries and receiving bonuses on the back of their employees. 
You are under appreciated and they belief you should be grateful you have a job

What is a typical day like for you at the company?
working with the families and other services is great!  dealing with the pressure from supervisors to make their weekly services hours is demanding and stressful

As a supervisor you are required to be on 24/7 with no additional pay. Work life balance is absolutely impossible. The company strives for just saying what they want to keep people but there is never follow through. 
If you are in your vehicle transporting clients or going to and from homes your personal insurance will not cover your vehicle if in an accident, justice works does not have appropriate coverage put in place to cover their staff. 
Management is unsupportive. There is no support when it comes to repremanding poor behavior or work performance. Once again it is all about just keeping people happy so they do not quit. Field staff have the ability to make any and all decision and supervisors do not have an say in what happens in the office. 
Workplace culture is very poor. Raises/not getting raises are not based on performance but rather who they can manipulate to work at a lower rate. 
Hardest part of the job is not being acknowledged or appreciated by the company. 
Most enjoyable part is the children worked with. 

JusticeWorks is a fantastic company to work for. The hours can be a little bit all over the place at times but most of the time you have a lot of freedom in making your schedule. Hardest part of the job is definitely when you have difficult families who don’t want you there to help however you are trained effectively to mitigate this and get past it. The usage of the Paycor app to keep track of your punches is a little bit frustrating as sometimes you will go to houses with no Internet or cell service and trying to fix your hours at a later date can be difficult. There is advancement however you have to get lucky with someone in the company leaving for you to advance. One of those rare jobs that is good for entry level or experienced social workers.

Justice Works was a difficult company to work for.  There were many demands on making billable hours and being in a salaried position.  Often times the work week as well over 40hours with little compensation or flexibility to take other time off.  
There were definitely a lot of things that I learned working there such as how to market various programs, facilitation and coordination skills and engagement with families.
The management was not always on board with one another.  There seemed to be a lot of "passing the buck" so to speak.  Some managers and supervisors seemed to be held to a different standard than other ones.  
The hardest part of the job was balancing home and work life as well as making sure that all documentation was completed in the required amount of time. 
The most enjoyable part of the job was the people I worked with and the friends I made along the way.

Top Job Titles	Average Salary
Case manager 1 salary reported	$24.00 per hour
Advocacy manager 6 salaries reported	$21.17 per hour
Case aide 7 salaries reported	$16.07 per hour
Specialist 3 salaries reported	$35,833 per year
Social worker 2 salaries reported	$33,750 per year

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