sales representative

development associate

delivery driver

operations manager

operations analyst

Justworks

What is the best part of working at the company?
I enjoyed working with great people. 

What is the most stressful part about working at the company?
Justworks fails in regard to how their employees are being treated and taken care of. 

On the CS team, it simply didn't matter if you had positive client reviews detailing excellent quality. I felt like nothing but a machine who needed to churn out the numbers they wanted. 

The team had been pleading for more support for years and Management never listened. New employees are hired, but it’s set up in a way where the bare minimum number of people are available for the never ending volume as the number of clientele grows. There’s never been enough people to keep the work load normal. It’s simply always out of control. 

PTO: When I signed on, we had a generous PTO policy, but they generally kept you under 20 for the year and there’s also certain months out of the year where you can’t take any PTO. By the time I left, the policy was changed to  12 days of PTO total. 

My brother’s rehearsal dinner time changed and I needed to request it off with shorter notice (1-2 weeks in advance). I was asked if there’s any chance that I could miss it or work remotely during the dinner. 

Management: 
This company has an incredible amount of work to do regarding who you’re choosing for managers. 
Unfortunately, there are certain individuals who were promised positions and are therefore in Management positions, but they shouldn't be people managers. 

There are some Managers who do not see as us people, they see us as a number. There’s an incredible lack of empathy that I never knew existed. Even during the COVID-19 pandemic, even through personal family losses, even through sickness. I do not have enough words to describe how hurtful and disappointing the lack of support was. 

In consequence, the upper level management has done a tremendous job of ensuring that Managers who are poor at their jobs and who have been reported by multiple employees get a little slap on the wrist, and then nothing changes other than the Manager receiving a promotion. 

D&I: The famous D&I promise. Too many of my friends who are POC left Justworks. 

Diversity and inclusion also means including individuals with different abilities. 
Your expectation for everyone to be strong at the same thing (numbers numbers numbers) is unrealistic and belittling.  If you’re not exceeding in how many people you interact with in a day, you cannot move up, and you’re stagnant forever. The growth opportunities, limited to none. 

What is the work environment and culture like at the company?
Overall, it was very stressful.

Company lacks integrity for an HR company and doesn’t uphold its stated values with its employees. Leadership allows and encourages blatant favoritism for career growth, especially in Product. 

Leadership does not hold themselves accountable for strategic failures and repeats the same mistakes over and over. Strategy changes at the company level every 6 months.

Don’t join Justworks to grow your product career. No one in current product leadership has experience building and shipping products at scale and they keep promoting people with no proven experience while sidelining others who have more domain expertise, repeating the cycle of top down strategic failures. This can easily be seen if you look at the company and employee profiles. This is extremely demoralizing for people who are legitimately trying to grow in their careers.

The product is immature for how long the company has been around and just about every competitor is beating Justworks in the marketplace. Growth has slowed and it doesn’t seem like Justworks is focused on research-based solutions, or that they have product leaders who are capable of delivering a cohesive strategy to address this. 

The workplace culture has devolved in the last year or so, to the point where most people are looking for a way out. The head of Product is an ineffective leader who hasn’t brought any data-driven or research-backed ideas in the two years they’ve been at JW. And the C suite just seems to keep buying it. This results in a toxic, high pressure culture where it’s increasingly difficult to deliver anything high value.

Advice to management: If the company is underperforming, it’s not because of  individual contributors and mid-level managers being ineffective. Hold VPs and above more accountable for producing effective strategies that are rooted in evidence and data. Stop accepting pretty decks and good storytelling as actual strategy. 

Pay closer attention to how people are promoted. Promoting people who don’t have the necessary experience results in a negative experience for fellow employees and reflects poorly on the company overall.

The management team are only in their respective positions, across the whole CS department and a few others in internal teams, due to being grandfathered in. The is all while they constantly try to find and hire highly intelligent, qualified, experienced, intuitive, and severely competent employees.

The turnover metrics are so high due to the mismanagement from untrained, unmonitored managers, lack of checks and balances, no reporting procedures, and no regulations for management performance reviews.

These aspects quintessentially contribute and are 94% of the reasons why Justworks Customer Success Representatives are let go unexpectedly, or lucky enough to land better employment positions at other companies before the ever present aspect of termination for arbitrary reasons. Most of the time, they state metrics, low customer ratings, ticket resolution times, etc. 

All of these aspects are due to incorrect information provided in training, no actions able to be provided due to internal guidance and guardrails. While telling customers to contact support regarding the issue instead of stating the facts and being transparent about what assistance can be provided by Customer Success Representatives and/or Account Managers. 

Justworks is a great company with an incredible future ahead.  The CEO is non-corporate, cares about the employees and wants the company to be great.  The culture is aligned around the mission of helping small businesses succeed and no one is sitting in the corner doing something else, so it always feels collaborative.

The workplace is aligned around the company's core values - COGIS - which power everything we do, from recruiting to business decisions.  It's nice to have something to always refer to in that way. We also have dogs, a wellness program, a care for diversity and brand awareness in NYC that is above any beyond what's expected from a company this size.

Justworks also is disrupting a space that traditionally has provided poor tools and service, so it's cool to be pushing the envelope and driving innovation, although it's really hard work.

Like any startup, Justworks also has its challenges - we are under-resourced in many areas, some single points of failure still, wonky compensation in some pockets of the company and communication challenges here and there.  But the company is consistently getting better and it feels good when we make progress.

A typical day in the support role at Justworks includes catching up on the (many) previous emails sent to employees, admins, and whoever else may use our services. All being done while simultaneously answering the phone, making JIRA tickets, and answering live chats. I would say it's definitely a good learning position, as you definitely understand what you do and do not like a Job Position and you'll get great experience working in an ever-changing environment. 

Management is tricky- as the company grows and grows, so do our managers. This makes for an uneasy work environment in my opinion as you are continuously trying to build a report with someone new and it doesn't seem like any issues get resolved. 

Workplace Culture- If you're not in a mandated hourly position, the workplace culture is great. There are company-wide events, wine, and beer but again, if you're in an hourly position you probably won't be able to participate in many of these things as your shift will get in the way. I would also say that the people are great. Sincerely some of the best people I've had the pleasure of calling my colleagues and friends.

Overall, Justworks seems to be a mixed bag. It has some great people. However, the training for the role is short, and the ramp-up can be sink or swim mentally. 

As for the pros of the customer success role, they offer awesome swag, and the managers and team leads are excellent resources. 

On the other hand, there are some significant cons. The senior staff  may champion employees, but with strings attached, meaning job security may be uncertain during difficult times( for you or the company). The job contract is not be family-friendly, and the pay is low considering the expectations they have for the role. Additionally, the company's advocacy for its employees appears to be inconsistent, making it difficult to gauge their true support.

Do not let them gaslight you it is a call center role. Starting pay is ok and bump pay again is ok. Also, any hours only allowed 2 hours overtime and the rest is not paid out. This company is not for people looking to be in an actual customer success role. 




Great people
great product
great atmosphere
Dogs
happy hours 
helpful, encouraging, and supportive management 
honest company 
honest, relatable, reliable community of individuals

Justworks was hands down one of the best places I’ve worked. The culture was positive, collaborative, and fun and I was lucky to have such an amazing manager. Good work-life balance, generous PTO, and as long as you hit your metrics and put in the effort, you’d do well. Career growth was clear and supported. The only downside was the recent mass layoffs, which was tough to see. But overall, a genuinely great experience and a company I’d recommend and work at again.

Good culture but expect a lot out of their front line employees. The product is incredibly dense and you’re expected to be able to answer any question that may come up. Oftentimes, the resources set up for you are fairly obtuse, leading to having to rely on other workers which can feel stressful. Overall, if you’re okay with taxes, healthcare, and complex issues, it’s a decent gig.

I love working at Justworks! This is a company that cares about the happiness and development of its employees. Very few companies have their values woven throughout the fabric of their company . You can see them and feel them but not in a cultish way. As a  woman of color, it's important to me to work for a company that supports, and advocates for marginalized folks.

Top Job Titles	Average Salary
Sales representative 1 salary reported	$67,000 per year
Development associate 8 salaries reported	$60,830 per year
Delivery driver 6 salaries reported	$53,138 per year
Operations manager 3 salaries reported	$123,550 per year
Operations analyst 1 salary reported	$38.11 per hour

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