primary care physician

care concierge

customer experience agent

senior security engineer

clinical specialist

K Health

When I first started there, the mantra was “Patients first”, this quickly evolved to “Make us money”. They keep changing payment format to give the provider less for more work, and will just stop putting you on the schedule, ie not give you any work for weeks at a time, so you therefore don’t get paid for weeks at time, whenever they want, without any warning. They have just added a new system that encourage providers to “tattle tale” on each other if you don’t follow their computerized medical decision, even if they are wrong, so they can optimize their income. This was a good place last year but has evolved into a toxic work environment for ensemble line medicine with a monetary focused company. They do not care about the providers, nor the patients. If you have integrity and are seeking a venue to treat patients as individuals you will not like being forced to let a computer program decide what is wrong with your patients. People and their health needs are too unique to be treated by “bots”.

What is the best part of working at the company?
It's an easy job, and it's remote.

What is the most stressful part about working at the company?
Management can't be trusted. Also, they advertise for conditions that they know that they do not treat, so after taking a patient's money, the patient does a questionnaire about their symptoms, they get routed to a provider, only to be told that they need to go to the hospital or see someone in person. This puts the provider in a bad situation. Providers have asked them to change this, but they haven't. 

What is the work environment and culture like at the company?
Bad. Sneaky. They do not honor your contracted hours and make every excuse in the world on why they are not scheduling your hours. Also, they ask you to give them your availability and they still give you a completely different schedule. They also turned off some of the communication channels to make it hard for us to communicate with each other.

What is a typical day like for you at the company?
Log on, chat with patients, prescribe or recommend treatment (or refer out), log off at shift end time.

This is my second experience working at a start-up and it has been an overall a good experience. I love my co-workers and my managers. Here in the Indy office, we have one of the best office managers I have ever had. I feel listened to by all of my supervisors and that means a lot when you sit at the bottom of the totem poll anywhere. I feel like we who come in and actually care about this place, feel appreciated. I have worked CSR jobs before and never felt that kind of gratitude from above until K. My only critique is there are no merit increases in place , or any real path to advancement from this level. I feel like upper management should really take heed of that or they may lose people in the future. I also feel like they should put more focus on fixing issues that cause us to lose our customer/patient base as much as they focus on growing it. 

My co-workers are what make the workload tolerable. I am a new hire and the upper management is not the first impression that was provided. They paint the picture that support will be there when you begin. It’s false. The job is remote and you interact with the support agents between Indiana and New York. The Indiana ‘Team Leaders’ should be solely considered trainers as they do not have any actual knowledge to truly assist you when you have a support case. I have been provided wrong information by them. The New York team leaders are the only ones who do their job and it is clear that they are overworked as they play different hats. If you begin here, get along with the rest of your coworkers because this is a self taught position regardless of the picture that they paint for you. 

I'm not going to lie, learning how to do primary care via texting only had a very steep learning curve, but now that I am used to it, I look forward to my shifts with K health.  If I have a question while seeing a patient, I can just post on Slack and usually get my answer within a minute from either a seasoned co-worker, or the lead for my platform.   The providers on the platform are the most knowledgeable group of people I have ever worked with. 

Worked as a physician early on in this startups history and you’re basically thrown into the mix without much support. “Just follow the algorithm” which isn’t exactly helpful for complicated patients. Essentially zero support from any one above and zero advancement opportunity despite my attempts, even just to find out more about the company, they just want worker bees, no thought. They’re trying to automate health care and I’m sure they’d love it if all humans were removed from their company except for the admin. 

In the beginning, was great to get you in the door.  IT and fixing platform issues are useless.  Can never effectively treat patients without something going wrong.  High turnover rate in every department.  Patients are definitely not put first.  The impression is there but behind the computer screen- they are not!  

It’s ok during training but first days after you start it aint it. Aint no team leaders to give you real job support once you start. You aint know if ur doing your job correctly or not until it’s too late and they get mad at u for not knowing. Managers aren’t really there because of other responsibilities. Pay should be better with the rude patients and the app issues are never resolved. Choose another company or prepare to be solo doing mind numbing work. Clock in. Cry. Clock out. 

Management dismisses complaints and sweeps them under the rug. The root issue is never addressed as the fixes are only bandage solutions. When it comes to our job, it is getting challenging by the second. They have removed channels and information that was helpful to us. You will be yelled at by the patients yet be paid the same as the restaurant across the street. the hourly pay is the new minimum wage. Do not settle. It is hard to get a higher pay because they would rather focus on growing management than customer service. 

K Health was once a pretty cool place to work however during the most recent restructuring of the company it is not safe to be an employee due to never ending changes in compensation structure, scheduling changes not ever knowing how many hours you will get and/or when "Jenn" will change your schedule without you knowing  and lack of patient safety being the priority. 

Top Job Titles	Average Salary
Primary care physician 21 salaries reported	$275,262 per year
Care concierge 7 salaries reported	$45,000 per year
Customer experience agent 1 salary reported	$45,000 per year
Senior security engineer 12 salaries reported	$170,000 per year
Clinical specialist 4 salaries reported	$65,000 per year

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