retail sales associate

retail assistant manager

customer service representative

retail assistant store manager

assistant store manager

K&G Fashion Superstore

I really felt like i was gonna adore my seasonal job at K&G. It was my first job and i was overjoyed. I literally stood behind a register all day and organized hangers. Orders got parked at me very rudely by the store manager. Occasionally, i put security tags on purses & stocked perfume but that was about it. It was like that every morning and every night. The same thing everyday.

I learned a great deal about operating a register and different types of softerware due the my register work. I had to reboot the computers everytime there was a glitch. I also learned that if i wanted to be respected, i had to go above and beyond. I started learning how to do other jobs in the store. I had to branch out to show my work ethic was worth me being hired.

The managers were all very pleasent. Except for the store manager. She had a grudge on young pretty women. My other seasonal hire and I were both pretty girls who got alot of attention from the male customers. We were always professional and denied any of their attention or advances. The other managers told us that she was jealous because she used to get that type of attention and wasnt recieveing it anymore. It was very petty on her behalf because i was just there to work and better the store. I had a personal tragedy happen in my life before i got hired, so i wasnt concerned about male attention. As i was told at me seasonal release that i "drew to much attention to myself", which was completely untrue.

I really dont have much positive to say about my time spent with this company except i wish i had another chance to prove more of my worth ethic instead of being known as the pretty face

As an employee you get screamed at by customers who think you are the scum of the earth since you work retail, then you get screamed at by management.
As a member of the management team you must have an open availability which really frustrates your ability to have a life.  yeah into constant arguments with customers since you are an authority figure that is there to uphold he policies put on by the corporation, then you get into arguments with the corporation because the rules were not bent enough to accommodate a customer, or were bent too much and they lost money. It is also unreasonable to keep up with the unreachable goals set forth by the company.  ultimately you also get into arguments with employees since you have to work them to the bone, squeezing as much out of them as possible for minimum wage.   
As management we were asked to work during our lunch breaks when we were on a day by ourselves since no one can cover for us, we were not able to just work through because that is "against the law"
Corporation got greedy and took away monthly bonus, then our employee discount was reduced, then our yearly bonus was reduced and benefits cut, our holiday parties were also cut to a 50 dollar night out with the store, after we closed (at 9:30pm) of course.
Raises were 15 to 20 cent average.

Work-life balance
No weekends off, people call out a lot so expect to be asked to come in often.

Pay & benefits
No benefits for part time employees.  This is the only job type they hire so expect no benefits.

Job security and advancement
They’ll train you on how to do basically everything but there’s little to no room for advancement.

Management
Managers at this store were the best.  Very sweet and kind and you can tell that they genuinely care about your well being.  Corporate comes off as very cheap though.  Wont put in the money to improve the store and motivate their employees to do better.  They expect maximum effort for minimum wage.

Culture
The people there are nice, but there’s a high chance that some people will gossip behind your back.  Be careful with who you trust, but for the most part everyone is pretty kind.

Overall
I loved the people that I work with, and it gave me the knowledge and experience to improve my customer service experience.  However, customer service associates are not appreciated for all the work that we do, and it can be very stressful to work with the customers there.  

People can be very rude and it can be difficult to work there.  The floors are concrete so expect your feet to basically deteriorate at the end of your shift

● Work-life balance
staff works 4-8 hrs a day depending on full time or part time. Management works 9-12 hours. Days/shifts are not flexible unless you have a good manager making the schedule or you are the manager making the schedule. They could/would schedule you to close then open the next day.

● Pay & benefits
sick days roll over into new year, which is good. Benefits are ok

● Job security and advancement
They claim they like to promote from within but tend to hire from outside. I spent 11 yrs with them and was passed over a few times for people from the outside who couldn't cut it. I worked my way up from associate all the way to store manager but because of politics and practices it took longer than it should have.

● Management
Most managers were lazy and stayed in the office. I, having worked my way up,  was on the sales floor most of the time unless I was on a conference call or doing schedules.

● Culture
The company is all about making money. They pay as little as possible and tend to over load with work while not giving enough hours to fully staff the store

● Overall
The environment could be good depending on who's in charge. Most managers don't care. Pay socks and the workload is crazy given the lack of payroll hours allotted to the stores.

Every negative thing in other reviews is true and will happen in your K&G location. The same thing's on Indeed reviews happen, google reviews from customers are accurate, and employees during zoom calls in other locations have had the same complaints, as well as myself. 
Management does not work 80% of the day, they sit in the office or are on paid lunch for two hours. Customers walk around the store looking for someone to help them, and there is likely 0-1 available person. The lines are always long because there are 1, at most 2 cashiers, averaging 60 years old and of course are not computer proficient. That mixed with vague coupons, and every day customer grievences, questions, and scams will have the line long on any day of the week.  
Turnover rate is high, and when there is an application they learn its probably the lowest pay in the city. 
Employee discount is lower than customer discount which employees are not allowed to use.
The hardest part of the job is that you'll be dealing with customer  complaints that will always be about how the store or company is run, and you're not in charge of either.

- Managed sales floor in men’s department; Provided customer assistance and handled questions and concerns
- Processed new inventory, developed creative sales displays, ensured flow of department/store
- Supervised receiving department and the order of merchandise coming out of receiving
- Increased sales and exceeded sales quotas by utilizing suggestive selling techniques
- Supervised and trained new employees in proper policies and procedures
- Encouraged positive climate by assisting other departments and team members as needed
- Handled cash management processes including drawer counts and daily transactions
- I learned how to manage time and different duties successfully and how to approach and solve different issues
- Management is very professional and divided per department
- Co-workers of different ages, races, and cultures. Never had any problems, and glad to help each other and work individually as well as in groups
- The hardest part of the job covering the floor and providing help to all customers when busy
- The most enjoyable part of the job providing help to customers and increasing sales

A typical day at work would start by coming in greeting customers and staff and asking if anyone needs assistance, measurements etc. If not start on tasks such as counting on your register, making sure all items are neatly in their right department, Hanging and sensoring merchandise and price check all merchandise for mark downs. Before being employed at K and G I did not know who to tie a tie or bowtie or how to measure a man or woman for a suit, shirt or dress. I also would not have learned how to advertise the merchandise with others in certain departments and seasons so it will look appealing to customers to buy. My staff was very helpful by showing me how to do so along with so many other crafts. I believe the best part of my job is interacting with my staff, new people, and some frequent customers at the store, I wouldn't say that there is a hard part of working at k and g but the most tedious would be inventory. Very long hours of counting and reorganizing. All worth the experience for me since I one day wish to own a boutique myself.

A typical day at work consisted of customers coming in to get fitted for attire and/or to pick up clothing that has been altered. I've learned to not judge a book by its cover. We would get all types of people from all over the world to come in the store and you really wouldn't know how a particular person acts until you meet and talk with them one on one as so we did in the store. It required a lot of hands on and up in personal time with your customers. Management was professional and made sure things were going about as scheduled. Co-workers got along and it was like a little family. The hardest part of the job was nearing closing time. We would have to go through the store and pick up things and place them all into their proper places if one of the other team workers did not keep their area clean throughout the store running time. The most enjoyable time was arriving to work knowing that you would have a fun day. Laughing with the customers, meeting new people and also a typical day with co-workers.

The weekdays are a bit slow, unless around the holidays, so there is a lot of hanging and censoring new merchandise. I have learned that customer service in retail can be a little rough. The management is ok. I feel like they could have been more of a unit because when the S.M. was not around, things were slightly different. My co-workers were great people and most of them have worked there for years. The hardest part of the job was dealing with rude customers. I am person who believes in treating people the way that you want to be treated, but I have learned that others do not believe in that. For some reason customers seem to think that since you are behind the register they can talk to you and treat you any kind of way. The most enjoyable part of the job is being recognized by co-workers, supervisors, or customers for the hard work that I do.

There is always something to do at K & G from recovery to greeting customers to sales. Many of the customers like assistance in choosing outfits to wear to their special occasions whether they be work, church, a funeral, or a wedding. Customers love the store and the variety that it has to offer along with the versatility of many of the items available for purchase.

The current employees work well together especially when the store gets busy with customers needing help, trying to match items, or simply to check out at customer service.

A typical day will include recovery, putting out freight, assisting customers with items and or understanding sales that are available, ringing up sales, assisting coworkers, changing displays, counting the register, and measuring a customer for a potential purchase, to name a few.

Management works just as diligently as the regular employees. Management follows all company rules and is very fair to the customers and employees.

Top Job Titles	Average Salary
Retail sales associate 7 salaries reported	$16.00 per hour
Retail assistant manager 1 salary reported	$22.33 per hour
Customer service representative 3 salaries reported	$16.71 per hour
Retail assistant store manager 23 salaries reported	$21.91 per hour
Assistant store manager 14 salaries reported	$21.89 per hour

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