accountant

sales counselor

purchasing coordinator

assistant superintendent

analyst

KB Home

As someone on the frontline in the sales department at KB Home, I’ve been given a unique vantage point to witness the inner workings, strengths, and areas ripe for improvement within the company. Our Division President stands out with a leadership style that's both respected and well-received. This positive influence, however, contrasts with some of the challenges faced when dealing with long-tenured sales managers.

While the construction team has seen a breath of fresh air with new managers who adapt and innovate, some of the seasoned construction managers seem anchored to outdated methods, resistant to the evolving landscape of home sales.

In sales, there’s a clear divide. Many managers have grown their roots deep within KB Home, understanding its processes inside out. Yet, this inward focus sometimes blinds them to the broader spectrum of strategies that could propel us forward. Their commitment to traditional sales tactics—while not without merit—often overshadows the potential benefits of modern approaches like social media engagement or personalized outreach.

The push for quantity over quality in appointments feels misaligned with the personalized service we aim to provide. This is compounded by an often crowded sales environment, with three reps per community, heightening competition rather than fostering collaboration, particularly in areas where the market doesn’t support such density.

Work-life balance seems to be a concept rather than a practice here, with long hours and minimal breaks being the norm. The policy on vacations and sick days feels restrictive, impacting overall wellbeing.

When it comes to management support, there’s a noticeable gap. While incentives for deal closures are generous, guidance through complex situations or support for innovative ideas often falls short. This is particularly felt in interactions with some of the more established sales managers, whose reluctance to depart from the ‘KB way’ of doing things stifles creativity and growth.

Feedback on the loan processing side of operations indicates a need for a shake-up, echoing the sentiments of many colleagues who crave improved procedures and clearer communication.

In essence, KB Home has the foundation of a great company, with committed leadership at the top and a team eager to deliver. However, to truly thrive and keep pace with the industry's dynamics, there’s a pressing need to reassess our approach to sales management, embrace innovation, streamline processes, and above all, cultivate a more supportive and flexible work environment for everyone.

The path forward should involve opening the doors wider to fresh ideas and ensuring that all employees, regardless of tenure or rank, feel valued and heard. Only then can we align our internal culture with the excellence we’re so passionate about delivering to our clients.

This is a good company to get your foot in the door and gain experience. 

As a production builder volume is pushed very heavily, that comes with cut corners and promises to homeowners that things will get finished “within 30 days of close,” or “if you give the team a good survey.” There are monthly, quarter, and yearly contests as to how many houses a division can close… just picture the quality it spits out when people are incentivized to simply close more houses. This happens too often and as the customer service rep you are now basically a superintendent for finish work within an occupied home and have trades at your disposal that are (most of the time) sloppy.  

Expect thousands of texts for the little things that aren’t perfect with expectation that it will be perfect (they are sweet talked by the other points of contact along the process for sure). The way you are informed is via text or email (no system that allows claims to be entered by homeowners like other big builders). 

Overall the company is great, it’s the customers that are attracted to the affordability or first-time home buyer targeting that make it a good entry to the industry. Very high expectations are typically there from the start and after lots of pushing off from construction, you are the one that needs to make it perfect to get real recognition. 

100/10 for the best customer service experience regarding dealing with negative customers and dealing with situations that are escalated. 

Learn what you can and take the great experience to a company that builds a superior product and pays employees for a great product and not a high quantity of production. 

Overall the job is very fun as far as what I do however when comes down to training, clear goals good or bad workers, etc., The company only cares about one thing and one thing alone. It does not matter if you’re the best employee they have or the worst employee they have, the quality of which you build a house really doesn’t matter, and whether or not you know what you’re doing doesn’t matter. It boils down to whether or not you can get a good survey out of a homeowner. their pay is not nearly as good as other companies for the same position and their bonus structure is an absolute joke. They say their bonuses are based on surveys and how many extras are changed to an individual house but in reality they nickel and dime you to death till you get hardly no bonus when they do give one out. They beg you to get all 100s on your surveys and you work yourself to death for them trying and then they do not reciprocate. They also rush you to do things and decrease your cycle time and then when you have trades come in extra to cut down your cycle time they refuse to pay the trades for accelerated schedule unless you back charge someone else when the reality is they’re just trying to push everybody to get done within the quarters end. 

I was a temp for this company as an inside sales person or their new "home buyers club". What I interviewed for, was not the position they were really hiring for. I love the work and the people were largely very nice and professional. They really did SEEM to want to welcome you in and make you feel a part of their family. My immediate supervisor knew of some family challenges I was facing and needed to work close to home. It was great that they were willing to work with me. Some of my accomplishments weren't really acknowledged and I questioned whether it was being shared with the hiring managers. I was heart broken when the position didn't continue and I was told on the Friday before Thanksgiving the position ended with no warning or anythingat 7:15pm.Too late to find another position and apparently they all knew it was ending but me. I would've thought my 8 + sales in 4 weeks would've really showed a dedication to the job. Guess not. I got very little feed back from anyone. So still not sure if it was a personality thing or what. The toughest thing is not knowing and having to get back up and try to show what a great candidate you are for other positions when you have no answers. :(

This review if for KB Home Architecture department. Everyday at this job gave me anxiety and pressure to produce as much as I could as fast as I could. You were highly looked down upon during any breaks, coworker communications or bathroom visits while clocked in. I felt like I was literally chained to my desk. There is ZERO camaraderie with co-workers which rendered an unfriendly work environment. Everyone in this professional corporate office feels down and depressed with their work and lives. I have worked in this industry for years and this was by far the hardest, coldest, shrewdest culture I have ever been apart of. I witnessed a very high turnover rate with new employees even in upper management.  I also happen to know and that the staffing agency that works with them told me that they are one of there most turned over clients for placement. Being a fit here was impossible for me and many others. 

What is the best part of working at the company?
The pay is decent but you better negotiate your salary because you have to use your own phone and there is no vehicle  allowance. Medical, Dental and Vision insurance is good. 

What is the most stressful part about working at the company?
The Tampa Division is ranked last across the board throughout the company. They buy surveys and there is the worst communication between departments that I have ever experienced. Rule by fear instead of educate and train. Unrealistic expectations with no management support.

What is the work environment and culture like at the company?
High stress environment with high turnover. There is no culture, only cliques.  They do not hire from within which limits opportunities for personal growth. Departments all look out for themselves and the Division prides itself on running thin. 

What is a typical day like for you at the company?
Contractors complaining that they have not been paid.

What is the best part of working at the company?
For the last 2 years nothing. The construction side of the business is poorly ran. Homes are never completed on time and no one in construction cares

What is the most stressful part about working at the company?
Construction management is incompetent and  gives home completion dates that are not accurate and expects sales to run with the narrative and explain things away. Construction simply doesn’t care if your buyers cancel because think that you can just sell it again

What is the work environment and culture like at the company?
Construction management simply doesn’t care about completing homes on time and they don’t care if you as a sales person gets paid. Construction management has said that to my face.
The sales management team has been great

What is a typical day like for you at the company?
Disappointed in the incompetence of construction side of the business

During my tenure at KB Home in the Inland Empire division, I had the privilege of working under several exceptional managers. Their guidance and leadership significantly contributed to my professional growth and development. 

My role spanned across both warranty and purchasing departments, providing me with a comprehensive understanding of homebuilding processes. This diverse experience allowed me to gain insights into various aspects of the industry, from ensuring quality assurance through warranty services to managing procurement processes efficiently.

Overall, my time at KB Home was characterized by rewarding experiences and invaluable learning opportunities, thanks to the supportive environment fostered by capable leadership and the multifaceted nature of my responsibilities.

This is the shadiest company I have ever worked for.!!  Management wants only 1 thing> SALES.  They do not care if the home is right for the customer they just want the contract signed. I was told more than once "Just get the check, tell the customer you will hold onto the check but enter the sale in the computer and submit the check anyway"  Disgusting way of doing business.  
Almost 100% turnover in the past year for salespeople.

Survey's- When a customer was upset, the salespeople were told "Have the customer give a perfect score but verbally tell me their complaints"  Shady, shady, shady.

Pros> Health benefits were a reasonable cost and coverage was very good.  Fellow sales people were good to work with. Quarterly meetings were fun and all employees were taken care of.
Despite the managers being unethical they were polite to us and fun to work for (until they demanded unethical behavior)

No culture, only cliques 
4% annual raise 
Unrealistic expectations 
Trades are not paid regularly and will not show up with approved PO up front. 
No help/support in the field
Surveys are coached and bought
No communication between departments
Forced to work warranty on call for a week at a time, including weekends with no extra pay
Tampa Division will not hire the appropriate number of people needed to perform required duties. 
Many unhappy employees 
Constant revolving door of employees 
They do not promote from within and do not provide the resources need to do the job on a daily bases
Too many meetings and not enough time in the field
There are 3 warranty people to cover from Tampa to Ft Myers 
No consistency 
No vehicle allowance 
No phone provided
No internet access in the field
Poor management and the list goes on

Top Job Titles	Average Salary
Accountant 4 salaries reported	$73,750 per year
Sales counselor 3 salaries reported	$191,667 per year
Purchasing coordinator 3 salaries reported	$49,333 per year
Assistant superintendent 3 salaries reported	$65,000 per year
Analyst 3 salaries reported	$63,333 per year

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