operations associate

business development specialist

sales representative

operations representative

coordinator

KCH Transportation

I spent about 5 months working with this company and eventually was burnt out by the favoritism from management, crazy workload, and long hours. In addition to all of these things, the financial compensation did not come anywhere close to matching the amount of effort put in. Although I myself was a good operator with potential in the industry, the best accounts were always given to more senior operators, leaving base level employees running all of our lanes for customers with anywhere from $5-$20 in margin. The commission structure of the company pays operators 0.07% of a lanes margin, leaving base level operators making $0.35-$1.40  on these shipments. Although there is a salary component involved in the pay structure, essentially making this commission pay "extra money", it is not much in today's economy. The managers will swear to you up and down that big accounts are coming your way soon, and keep feeding you shipments that are picking up/delivering and any and all times of the evening and on weekends for minimal to no pay. All the while people that have been there for maybe 6 months longer than you are "running" accounts with anywhere from $200-$1,000 margin and don't require any attention after hours. As a result of this, turnover is extremely high for operators AND sales people. With exception of the team leads and managers (roughly 10 people) the rest of the company has essentially been hired within the past year and a half, and I would be willing to bet that most of them won't see another year and a half there. Another aspect that contributes to the turnover rate being so high is the manager's favoritism to more senior team members. In my first month alone, I saw 3 people let go and 1 person quit. Since they know that they can find operators and sales people easily, they are ready to fire you on the spot at any given moment it seems. Job security at this place is nonexistent and they make that very clear. Oh, and I almost forgot to mention, employees are not allowed to eat out of office for lunch. You are required to be in office in front of your computer just in case an email comes through. God forbid if you go to pick-up lunch and there is a line that causes you to be out of office for more than 10 minutes. With all of these factors taken into consideration, it is nearly impossible to have any sort of life outside of work at this place. The only people that have significant others that are employed are the senior managers, which makes sense because the accounts of the jobs of those below them demand every ounce of time and energy that you have. Working in the office from 07:30 AM - 5:00 PM, on the computer at home until 7:00 PM - 8:00 PM nearly every weekday, and booking shipments for next to nothing every weekend, you can make essentially the same pay just delivering food. And without stress of your team leader calling you every time an email comes through. 


•	No Job Security and Sudden Layoffs: Layoffs are frequent, often occurring without any warning, and employees are left without severance packages to soften the blow. You have to always worry if you will have your job next week.
•	Unreasonable Work Hours and Low Pay: As a salaried employee, you're expected to work long hours with no overtime pay. The company promotes bonuses that never materialize, and the salary is far below the industry standard for the role.
•	Dishonest Management: Management is not transparent with employees and blindsides them with sudden layoffs. There is a lack of communication and honesty about the company’s financial state and future plans. I have seen numerous employees laid off via phone call without telling them to their face. 
•	Favoritism and the 'Buddy System': There is a clear buddy system in place, where the best accounts are shifted to management's friends. This leads to unfair treatment and the firing of employees who used to handle those accounts without any justifiable reason.
•	Limited PTO Opportunities: If you're assigned to certain accounts, taking PTO becomes nearly impossible due to not having coworkers to handle your accounts while you are gone.
•	No Remote Flexibility: The only "remote" opportunities are working from home after hours, which isn't ideal for anyone seeking true remote flexibility or a better work-life balance.
•	Bad Leadership with No Vision: The leadership is disorganized and lacks any clear direction for the future. They are constantly reactive and never seem to have a strategic plan for growth or improvement.
•	No Organizational Structure: The company lacks any proper organizational framework. There’s no clarity on roles, responsibilities, or career paths.
•	No training: Thrown into the fire without assistance and forced to sink or swim.


My experience working at this company was, unfortunately, one of the most unprofessional I’ve ever encountered. What started with hope and ambition quickly turned into instability, favoritism, and dysfunction.

The leadership team lacks experience, professionalism, and a clear sense of direction. In just five months, I had *three different managers*, each with their own conflicting approach. There was no consistent vision or support—just constant restructuring and reactive decision-making. Strategies and organizational structures changed multiple times with little to no communication or rationale provided, making it nearly impossible to find any footing.

The culture is incredibly toxic and rooted in favoritism. If you're not part of the internal “clique,” you’re quickly sidelined. Advancement, recognition, and even basic respect seem to depend more on who you socialize with than how you perform. It was common to see employees and even managers taking extended lunches—sometimes over two hours—returning visibly intoxicated. Meanwhile, others were micromanaged to the extreme, reprimanded for minor errors, and spoken to in a demeaning tone.

Employees are let go without warning, without cause, and with no transparency. It fostered a climate of fear and distrust. Compensation was equally unstable—my commission structure changed twice in just five months. These weren’t improvements—they were poorly thought-out alterations that directly impacted earning potential with no input from those affected.

There is little to no support from upper management. Expectations are unclear, and when things go wrong—due to the company's own shifting strategies—individual contributors are the first to be blamed. Constant micromanagement made it feel like there was no trust in the team, despite the chaos being created at the top.

This was, by far, the most disorganized company I have worked for. High turnover, erratic leadership, a culture built on favoritism, and a total lack of support or direction created an environment that was both mentally and emotionally draining. I would strongly caution anyone considering a role here

Laid off with no notice due to lack of performance but was NEVER spoken to about this matter. In fact, I was told that I was doing very well considering I had only been at the company for such a short time. Commission was over exaggerated during the interview phase. I was told that I would get a certain percentage of each load but in reality, it’s a percentage of the margin of each load (if the brokerage makes any money off of that load). Speaking of commission, I have yet to see my compensation for the months that I was employed here - July and August. 

To sum up this review, I wouldn’t recommend working here. The environment is a free for all. Everyone is drinking (heavily) every day of the week, especially on Friday’s. There is no sense of management here due to everyone being so concerned about their own book of business. The operations side is super unprofessional especially when dealing with the drivers. Do not work here unless you want to work in a frat house environment and get laid off without any kind of notice. 

Since I started at KCH there has always been an underlying promise. And that promise is growth and advancement for those that work hard and build the business and make the best out of opportunities presented to them. Up until recently that promise has been held true. There was just lay offs 8 operations specialists were laid off in Chattanooga. This was something that was completely unexpected because we were supposed to be a "family" and I don't know many families that would lay off a mother of 2 with no notice. My heart goes out for those that were laid off some may be warranted others not so much. Management has completely lost touch during all of this - they act as if people were not fired and others demoted. They act as if it is a good thing and a new opportunity for the "A" players that were kept. The A players are just the ones that don't complain and will work their butts off no matter what. It's sad what this company has turned into - a shell of the promise it once was. 

The culture here at KCH is fantastic, everyone I have met so far has been super helpful and friendly towards me. The training was very in-depth and allowed me to be outstanding at my role, also that coworkers are always willing to help me with any problems I encounter.

But I think the best thing about KCH is how receptive and understanding management is towards your opinions/ requests. You will be listened to by management, and in my opinion I believe that is crucial for growth within the company.

So far, it's been everything I ever wanted for my 1st job out of college. Work hard and you will be rewarded!

The people you work with are second to none, and everyone is one big family. The work environment is incredible, and the leaders make sure that they acknowledge everyone's hard work and achievements. KCH is very much in a start-up phase, so there are changes and new initiatives that roll out that require employees to be open minded and willing to change the approach if necessary while they figure out what works and what doesn't. But as long as you're working hard and doing your job, there is no cap to how much success you will achieve and how much money you can make. I love working here and the people I get to work with every day. 

Co-workers are cool and dress code is relaxed. A lot of TVs and music. Can be a fun environment. Management has a do as I say, not as I do mentality. Upper management is run by overgrown children who don't spend company money wisely, but then demand staff to work harder to get more money. Every time account managers get more money in their commission checks, management will find a way to influence how much they make. Management gives little to no feedback and then punishes staff for poor performance. 

It totally saddens me to see negative reviews for this company. Of course, this is an outlet for frustrated ex-employees to air their laundry. But in all honesty, KCH is a great place to work. The people here are family.
They welcomed me with open arms. This company really cares for its employees.
We have had our struggles with management, but we've also grown and learned from our mistakes. Our current CEO is a family man who makes sure his employees come first. This means the world to me since I came from a company that saw me as a number. At KCH, I get to be somebody.

My time at KCH feels like a fever dream. The lack of professionalism is astounding, especially in leadership. Managers encourage you to work hard, but these are the same folks who take 3-hour lunches and drink on the clock. The amount of favoritism is comical. Managers pick their favorites and give them all of the opportunities. The rest of us had to work extra hard just to get fired for 'lack of production.'

I could go on about the awful things that I witnessed while working here. Avoid this place like the plague! 

Top Job Titles	Average Salary
Operations associate 3 salaries reported	$46,667 per year
Business development specialist 13 salaries reported	$61,923 per year
Sales representative 8 salaries reported	$52,500 per year
Operations representative 8 salaries reported	$47,313 per year
Coordinator 7 salaries reported	$50,000 per year

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