retail store manager

retail sales associate

mobile expert

associate

store manager

KCI WIRELESS

KCI Wireless is truly the most excellent company I have ever worked for.  The energy and support from my management team from day one has been superb. I have never not felt wanted and appreciated, the constant ongoing recognition on an area, district and company wide level has helped me build confidence that has enabled me to progress with this company in the year that I have been here, and drives me to continue to grow within this company.  I truly feel that KCI is not just my workplace but that it has become a part of my lifestyle and my coworkers are my family.  My immediate management team are two of the most incredible men I have ever had the opportunity to work for who bring an unprecedented level of passion and dedication to what they do everyday. I have personally witnessed the change they have brought to this company in the past year, and the entire change in the attitude and morale under their direction is one that makes you want to come to work everyday and makes you feel inspired and able to do anything!  My career here at KCI is truly one of the highlights to my life and makes getting out of bed to come to work not a chore but an adventure that I look forward to everyday. I am given the control to earn whatever I want to work for, something I have not had control of in other jobs. The incentives and benefits are far better than other jobs I have had and they continue to grow as our company grows. The Employee Assistance Program helped me through the difficulty of my father passing and gave me resources that helped me deal with that, so I could be not just a better employee but a better individual. I have never worked for a company that cared that much about my personal life to offer a program to help with a multitude of issues I might face.  PTO is amazing, and you are never made to feel guilty for taking time or that your job might not be there when you got back from vacation like I have been made to feel at other places.  Advancements happen very quickly for driven individuals, and you're never left wondering where you stand. You are constantly being coached into your next big thing and being prepared for the next step. I love the constant contact with my peers throughout the day to get help or support or motivation. Sometimes staffing is an issue, and you are expected to work a little harder than you would if staffing was not an issue, but the company recognizes and rewards the loyalty and extra work as well as does everything they can to make sure that it is a temporary situation and to provide other resources and help through those times.  My favorite thing about this company is that I am given the freedom to be who I am, my voice is heard and respected, and I am constantly being celebrated and encouraged. 

I worked as a mobile expert for several months at a new location in Tomball. I learned everything there was to know from managers, field trainers, district managers, and the regional manager. I saw employees come and go as with any other job but I stuck by because I had fun with wireless technology and building my network with awesome customers.

The pay at the time was pretty standard for my title and role. Commission was paid out 99% accurate to me based off of the commission structure that was given when I went through the virtual and in-store training. They showed everyone in my group how to manually keep track of our earned commissions and spiffs. I did as I was taught and I got paid accordingly every month.

Communication is a large part of a successful work environment and I felt as though the store I worked at communicated well. Whenever I had questions the manager did not know the answer to, I would send a formal email to upper management, including the district/regional managers and even HQ, and would get a response within the day. The response was usually by email but what I really appreciated was the follow up phone call I would receive from them. 

My final takeaway from working for KCI is to treat and respect others how you would like to be treated. This job was fun and easy and I am glad I was given the opportunity to work and learn from this company!

If you're looking for a small business environment where you can wear multiple hats and grow your skill set, this is the place for you. It's a fast-paced company where no two days are the same, and if you show results, management will actively support your development—whether that means moving up internally or gaining diverse experience to strengthen your resume for future opportunities.

One of the best things about this company is that a lot of the leadership team was developed from the ground up. They believe in promoting from within and rewarding people who take initiative. The most enjoyable part of the job is the open-door policy and real feedback from management. If you’re willing to put in the work, you’ll always know where you stand and what you can do to grow.

The hardest part of the job sometimes is dealing with the "Debbie Downers" at work—those who resist change or have a negative attitude. But if you stay focused and surround yourself with like-minded, driven people, it’s easy to push through and keep growing.

If you're expecting a place where you can coast by, this isn't it. But if you're driven, adaptable, and eager to learn, you'll find plenty of opportunities to expand your skills and build a strong foundation for your career.

Having a lot of experience in this industry and knowing a lot of people who told me it was a good move, I was really excited. Since I started it has been the hardest place I have ever worked Pay is very low for mobile experts, rams and store managers since it is based on performance it would be better to go commission only with a minimum guarantee pay than current plan. Back office is nice and very talented but not really helpful whether that's by design or inexperience is a question the company needs to address. The support teams in area are all loyal to the previous guy and it has made things very awkward and difficult to trust the people around you. Culture here is nothing like other tpr's or core, they want to be to individualistic that they made something that just is not that good. Fortunately there are plenty of other tpr partners out there and everyone is hiring and I won't be here after the new year.

A typical day a work includes visiting a store in my region that needs technology assistance or has a facility issue that needs to be repaired. These issues are communicated to me in various ways and it is my job to prioritize these issues to get them fixed in a timely manner. This job has taught me time-management skills, responsibility, and given me experience in technology troubleshooting. The management here is always willing to help you in any way they possibly can, whether it's giving advice or going out of their way to pick up a task for you if you do not have the time to handle something yourself. That also goes for any employee on any level, they're always willing to lend a hand if they can, to keep things running smoothly. The hardest part of the job is multitasking on somedays where unexpected scenarios arise and crunch your schedule but that can also lead to the most enjoyable part of the job and that is getting to look back and see a successfully running store with happy employees.

This company doesn’t do anything to help its employees. The store I work at has so much tension between employees, you can cut it with a butter knife. They don’t allow you to have PTO during the holiday season. If you don’t meet your monthly goals, which are outlandish to begin with, they will cut your hours. It doesn’t matter to them. Paid $9 an hour and they keep changing the commission. Oh, and watch out for that too. I’ve had this happen to me a couple of times where they took out money from my commission check for missing activation fees, but they could not prove if it was my fault or just the system being wonky which happens all the time. Not a good company to work for. They don’t offer any type of paid leave unless it’s maternity, and even then that’s only a week according to HR. They offer no support when it comes to schooling, they expect you to give everything you have to the store but offer nothing in return. In just two years alone so from 2022-2024(April) KCI has been through 4 different DMs and my particular store has been through 5 managers and 15 employees in the same time frame. Not a good company. Stay away

What is the best part of working at the company?
There was nothing great about working with KCI. The company culture is horrible the leadership’s idea of accountability is to micro manage everything.  The pay is low and there is no work life balance. They Pat structure is changed every month. STAY AWAY from this company! 

What is the most stressful part about working at the company?
The micromanaging, no work life balance and the leadership from the owner and the VP. Everyday they have meetings only to scold people and they don’t realize they are the problem.  

What is the work environment and culture like at the company?
The culture is horrible.  Their attrition says it all. No one lasts in this organization. 

What is a typical day like for you at the company?
Everyday begins with a call to be scolded, follow up meeting about the first meeting. The meetings for micromanaging are never ending.

The company has gone through so much growth, and what’s so cool is that it has opened great opportunities for current employees. I've been a part of such insane growth and development, and I’m in a role where I get to impact the entire organization positively. KCI, like any other company that grew three times its size in a year, has gone through growing pains and challenges; however, it's great to see the company focus on improvement and listening to employees. The Executive Leadership Team truly cares about every employee, and it shows. I've seen insane positive movement, and it continues to get better.

I'd love to see the company revisit time-off programs and continued leadership programs. Bring your dog to work day would also be pretty awesome.

Warning: Steer clear of this company at all costs. It's a toxic, chaotic environment with no semblance of culture or concern for its employees. The leadership (owner / vp) lacks vision, operates like a circus, and is consistently at odds. Good people exist within the company, but the absence of stability and a genuine development plan leaves frontline staff caught in the crossfire. The expectations are unrealistic, salaries are meager, and the owner and VP micromanage without trust in the management team. Their outdated approach and refusal to adapt to the current workforce contribute to a sinking ship. Many within the company despise working for KCI, and the bleak hope for improvement is rapidly fading. Expect a continuous exodus of talent due to the severe lack of culture, structure, development, and an inability to connect with the workforce.

super terrible company. they give an impression of how cool they are. they’re not. full of unethical business practices, both internally and on behalf in t-mobile. they don’t promote from within they out source and will literally hire anyone off the street, regardless of their experience. always short staffed, high turnover. expect you to work open to close and alone five or six days a week, COMMISSION STRUCTURE IS A JOKE if you’re LUCKY you’ll make 150-200 per month. they tell you at least 1000/month. THEY LIE. and they lie to you about it upon hire or avoid answering altogether and hourly rate is also almost a joke. training is only a week long without any system information given it only goes over sales “techniques”. upper management is not helpful. kci is the laughing stock of other t-mobile retailers/franchises. 

Top Job Titles	Average Salary
Retail store manager 3 salaries reported	$56,010 per year
Retail sales associate 1 salary reported	$8.50 per hour
Mobile expert 1 salary reported	$16.00 per hour
Associate 2 salaries reported	$9.38 per hour
Store manager 3 salaries reported	$37,833 per year

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