maintenance technician

leasing consultant

community manager

lead maintenance

maintenance manager

KETTLER

I worked for kettler for 2 years at a DC property as a leasing consultant. I had a awesome property manager and great coworkers. My coworker was promoted from leasing to assistant manager then property manager in under 2 years which was great because he was one of the hardest working people I've seen. Within my property things were ran very smoothly and the entire team was amazing! However my interactions with corporate never were. Anytime you reach out to IT or corporate about an issue they say it's not their job and pass the buck on to someone else in corporate who does the same. They take no accountability at the corporate office and it's become a theme of theirs to the point that our team nicknamed them la la land because they are completely out of touch with reality. For example I once told them that a floor plan on the site was showing as a 1 bedroom but was actually a 2 bedroom. I sent video and pictures of the floor plan. The pricing was way too low for a 2 bedroom. I reached out multiple times about it and they never changed it and completely ignored me and my request. We ended up leasing a 2 bedroom for around 2300 and our 2 bedrooms start at 2800. The corporate office relishes placing blame on the property instead of looking at themselves and figuring out how to fix an issue. The fish stinks from the head down meaning it starts at the top. 

The company was okay to work for until Covid hit. Then it just seemed like they could care less about employees on site. Processes that seemed like common sense was an Einstein equation. With a DEADLY virus at large, it should’ve been mandatory from the beginning that sites could not conduct tours, and that there could be no interaction with residents. We live in a technology era. There’s no need for a resident to go to the leasing office. They can pay their rent online, pick up a package through Amazon, and communicate via email and phone. If the key or fob is broken or needs to be replaced contact the contractor to fix it. When you have employees that care about and love their jobs, you discard them like day old bread. There were times I put the job ahead of family and now I’m jobless, due to wanting to protect the health of my family. The meh in the subject line was, because I absolutely loved my job until Covid hit. The company needs more practice with disaster readiness.
Also I’m not sure why they hold on to employees (property managers and regionals) that cause so much problems. You’re always fixing the mess they create. Yet they fire the ones that fix their mess. There should be a stronger corporate system on site management including maintenance to make sure they’re actually doing their jobs and not doing otherwise.

I will keep this short and simple.

The company structure overall is too lean, creating a lack of support from the corporate office to the majority of on-site teams. This especially rings true when you compare Kettler to similar companies in this industry.

Despite that, the company is still pushing full force to gain new clients and do not have the right people to fulfill those new positions long-term, and for acquisitions, there are many issues with communication and poor planning.

There is no company culture, although there are some great people that work there (my manager was amazing and I had some wonderful regional managers), but this is not the normal.

After 19+ years in the property management industry, I was so disappointed with this company!  From day one, there was a serious lack of training and organization.  My knowledge and experience at the property I worked were of zero concern to everyone at Kettler. My works hours increased both during the week and on weekends, not to mention holidays!  I now know why my many requests to review an employee handbook prior to employment were denied. I was so relieved to leave and would warn anyone to really consider your family and lifestyle before committing to this employer.  Compliance to LIHTC was severely lacking and I could never get a straight answer from anyone.

i have worked for various property management companies/ Kettler is among the top tier. There is definitely upward mobility offered and their benefits are among the best in the industry. from my experience they strive to invest in improving and maintaining those properties they manage. I have seen this company manage an FCPK property after a hurricane pretty much wiped it out, aiding displaced tenants far beyond liability requirements. The property was quickly remodeled and enhanced after this tragic event. Its not all about the money with Kettler. It is as their mission statement implies ("To enrich lives by envisioning, developing and managing today,) I was happy and proud to have served such a company and would be happy to do so again.

I handle a 1,064 unit property so everyday its always busy. It was predominantly a Hispanic community so I handled all translations with ledgers, letters, inspections, parking, and work orders. Management is all about getting things approved first which is process to go through which can takes weeks. Since this property was built in the 70's things tend to break down like washers and dryers and stoves. Also the heating and cooling is based on a boiler system so when its too cold in the winter or too hot in the summer they tend to go down so practically half the property wouldn't have heating or air conditioning which was the most challenging in within the property. The most enjoyable is the benefits and company parties.

What is the best part of working at the company?
One of the worst companies I’ve ever worked for. They DO NOT care about their employees at all. 

What is the most stressful part about working at the company?
No real training. When complaints are made they get ignored and issues get swept under the rug just so people can save face. It’s disgusting 

What is the work environment and culture like at the company?
Toxic, stressful and dysfunctional. 

What is a typical day like for you at the company?
Overworked And overwhelmed. With lack of structure nothing could ever be done cohesively.

Poor worker skills. 
Dysfunctional management. 
Does not ask or listen to employee advice. 
Does not value employees by valuing them with exceptional benefits.
Try’s in every way to cut employees pay even if it’s illegal to do so, or too their advantage.
Irregular awarding benefits per property sight.
Does not encourage educational benefits.
Does not value its customers with exceptional service or value of quality of product.
Average social events.
Does not recruit or cultivate good employees. 
Can expect longevity of employment.


Good internal processes and procedures.  Sound business philosophy but the work/life balance is out of balance.  Often one is expected/required to take work home despite personal/family obligations.  Work loads are adequate but support from upper management is often lacking.  Corporate staff is somewhat demanding and could be more supportive. Cronyism is apparent through the ranks which is discouraging when you are looking for advancement opportunities.

The turnover rate of leasing and maintenance staff is unbelievable, everyone who leaves Kettler always does so on bad terms. After a while, the money isn't worth the stress of coming home burned out each day. It's nice that the leasing team is usually supportive to each other, but even that doesn't help when you've worked 7 days straight.

Top Job Titles	Average Salary
Maintenance technician 53 salaries reported	$26.07 per hour
Leasing consultant 28 salaries reported	$22.45 per hour
Community manager 38 salaries reported	$79,717 per year
Lead maintenance 2 salaries reported	$25.84 per hour
Maintenance manager 20 salaries reported	$33.88 per hour

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