document reviewer

senior software engineer

data analyst

manager

entry level legal assistant

KLDiscovery

What is the best part of working at the company?
If you have the degree, you have the opportunity to work there

What is the most stressful part about working at the company?
The training was rushed. I felt that the mentor I had was being inconvenienced every time I called them. They are more focused on “Whats for lunch today” when in the office. They should have a dedicated trainer that can work with you with real cases. You’re thrown into the wolf den way too soon and they get frustrated when you take too long because you are not experienced enough. College only teaches you so much. Even my professor told our class that in the work place, you will get there knowing nothing and it takes time to learn it correctly. Another thing is that you are issued a cell phone and everyone is remotely working for the most part. The cell phone part just feels clunky. They should have soft phones as an option. 

What is the work environment and culture like at the company?
There is no set standard for a process. One person will show you how to do the task, then the next person asks why you are doing it that way, and the third says the other two are doing it wrong. 

What is a typical day like for you at the company?
Show up, log into the computer
Check the log of jobs that are out there (Very poor design and just feels chaotic!)
Try to get ahold of someone to shadow but they are all too busy or don't want to work with you, if there is something you can do, find someone to watch you do your process, do said process.  Have a senior rep check your work, only to find out that the person who helped you to begin with taught you wrong. Stress out about whether you are going to make it. Sign out of computer, lose sleep, wake up, repeat.

   I've worked for KLD for ~5 years. I have enjoyed my time and learned a lot. Most of the RMs are nice, encouraging, and organized.  TLs are very helpful and generally nice, very communicative - they don't mind questions.  KLD fosters learning new skills and have training available for TLs.  Room for advancement. Flexible work hours. Not a problem to step away for medical appointments or child obligations as long as you work at least 8hrs/day and those things are communicated to RMs. No guilt trips for sick days.
   The negatives: I've noticed there is more downtime between projects (2 weeks-1mo) and the duration of the projects has dramatically went down (to ~2 weeks, maybe 1-3mo if you're lucky) in the past 1.5 years, and the pay is stagnant once you reach TL status. The step above TL is ARM and there is significant increase in responsibilities and technical knowledge required, so it's difficult and takes a LOT of on-the-job experience to get close to qualifying.  As a TL, like with any job, you will sometimes deal with clashing personalities and TLs who are more out for themselves or come across as "feeling superior" - especially on larger projects - but most of the time, the TL team is very collaborative and supportive. As a 1L reviewer, you just have to know legal basics (relevancy, privilege types, etc.) and follow the protocol and instructions from RMs, and stay active in project communications. 
   Overall, I would recommend working here if you are looking for part-time or interim work, as it no longer appears to be a source for steady/continuous document review work. 

Positives are that team members are very supportive and it is easy to reach out to anyone you need. The work is interesting and gives you a lot of opportunity to learn. People really want you to succeed. Especially when we were in office I feel like it was a much more pleasant place to work then similar other locations (you got to benefit so much more from the pleasant environment that KLD prioritized). I feel like vacation is at least as good as anywhere else, though it can be difficult to schedule.

Things the company could work on include improving remote work life balance. Over the past two years the amount of times I’ve been contacted by people WITHIN the company (Not clients who have always been bad about this) for substantial amounts of time put in after hours, on weekends, and even on vacation have increased. The portions of the day that are considered off-time shrunk after moving remote. Even though there’s documentation saying its not the case, the expectation seems increasingly to be that I should be within a few feet of my computer at all times.  People selling projects do not care at all about cutting into their coworkers “off time” in fact they regularly advocate for it even when a project does not need it. It feels like the company is slowly turning into an always “on a culture. 

The remote document review process is similar to others out there and is what it is. KLD is one of the better ones. The review managers are normally very friendly, laid back, and easy to work with. You are allowed great flexibility in work hours which is a huge plus. If you are a noobie just starting out, the project start meeting and instructions are top notch. You will know exactly what they're looking for before they turn you loose to review. They wont throw you to the wolves like some other places. On the other hand, the pay is below the market rate, your weekly hours are capped, and are not allowed OT on 95% of all projects. Projects are not constantly coming in. At times, they abruptly end early (which isn't necessarily KLD's fault). Lastly, you'll need additional employment because this one will not pay the bills. Expect gaps of time without work. 

The better you are at your job the more work you are given. You will be on call 24/7, working weekend and evenings regularly. They purposefully understaff to make sure revenue goals are met even when they are unrealistic. There is NO work/life balance. KLD does not care if employees are overworked. Several employees have been hospitalized for exhaustion and stress. Raises and bonuses are a joke and are revoked to make sure shareholders are properly compensated. There is absolutely no career advancement unless you are related to the CEO. There is a mass exodus at least twice a year after we have our town hall meetings only to realize all we were promised will never come to fruition.  They keep dangling the carrot to keep you engaged and hopeful. If you are loyal to colleagues and the company, you will be regularly disappointed. Lesson learned. Once the job market improves, more people will leave, including me. 

I primarily work(ed) in two offices in and around Washington D.C. It is a good environment to work in and the staff is very helpful and stays on top of the workload. It is challenging but at the same time rewarding work and I would recommend working there. Management is on top of the situation which is not always easy as the landscape is always changing as it pertains to ongoing litigation. Further, I have developed good relationships with my colleagues and stay in touch with many of them after a particular assignment has been completed.
      It is always challenging starting a new assignment and it is very helpful to have everyone working together so that everyone gets to speed quicky.
     I would say the most enjoyable part of the job is the friends I have made working on various assignments with KLD. I am still in touch with many of them and look forward to working with them in the future.

A typical day at work is generally remote, few positions that require onsite presence.  From an operational view, you work from a ticketing queue and will use email or Teams chat to communicate.  Monthly one on ones perfromed over visual Teams usage.  Management is very hands on, to a point where outside of perfroming daily tasks and handling escalations, they can seem like entry level employees.  Senior management is very silo'd and disconnected from lower level positions.  The culture was once great and direct, but has been sold to the highest bidder and now used as a piggy bank.  The hardest part of working for this company is the constant change and need for adaptation, which I actually enjoyed and can be looked at in that positive light as well.  

What is the best part of working at the company?
Gaining experience and the processes are great to learn

What is the most stressful part about working at the company?
Low pay, bad culture, poor client management, little to no recognition for hard work. The better you are at your job, the more is expected of you & you end up doing all the work for incompetent co-workers

What is the work environment and culture like at the company?
Truly awful, I had a colleague openly sabotage our work product several times without any real consequence. Tech support is rude, and very few people will try to help you

What is a typical day like for you at the company?
10 hour work day at least, no OT for managers so the reviewers make much more money than you when long hours are required (which is often).

In Document review we are not often treated with respect as we are easily relaceable. KLD maagers do a good job of treating people well and creating a good enviorment.

The downside is there is lots of downtime. Projects unexpectly end quite frequently. KLD does a poor job with client control. Their clients are  very disorganized and frequently change cause delays or end projects. Protocols are confusing and a mess.

But compared to the rest of the industry KLD is very good but they still have a lot of room for improvement. The frequent downtime canbe quite ridiculous. But they deserve credit for having really nice, professional and caring RMs who despite appeaing overworked do a great job.

Great staff and outstanding team leads who don't hover over you every second yet still ensure high quality review, kitchen is ok, water filter/cooler, fridge/freezer, microwave. They offer free hot lunches on Fridays catered or delivered from local downtown places. Receptionist is an amazing person who cares and makes you feel welcome. Facilities are clean, bathrooms clean but a little outdated, dress is casual (jeans allowed on most days) and you're warned ahead of time when dressing up is required. PCs are up to date but only one monitor is provided.

Top Job Titles	Average Salary
Document reviewer 3 salaries reported	$23.33 per hour
Senior software engineer 3 salaries reported	$88,667 per year
Data analyst 4 salaries reported	$46,750 per year
Manager 3 salaries reported	$124,667 per year
Entry level legal assistant 1 salary reported	$16.50 per hour

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