leasing professional

community director

service technician

service manager

service assistant

Kairoi Residential

When first being approached by a member of Kairoi all things seemed great and genuine. The hiring process was quick and easy and. When onboarding there was some difficulty with paperwork. I was asked several times to provide my SSN card but I had provided my passport which can take the place of both the SSN card and other government issued IDs. After pointing that out for the third time things were good. Throughout my time with them there were things here and there that just didn’t make sense to me policy/procedure wise, but they are a fairly newer group when it comes to those companies who are more established in how things are ran. I also think having a portfolio that is mostly third-party plays a part in the policies and procedures as well. Kairoi has a motto about everyone being in the canoe together which they mention quite often as it’s the base of their foundation for their company. They make themselves look like they are about growth and wanting everyone to fit in yet with my time with them there were many positions that came and went. The turnover throughout seems rather high. I think on the inside Kairoi values those who don’t perform their job as well as they should. I saw a lot of people get rewarded who shouldn’t have and those who should have been praised or valued more were either not praised or valued or were somehow let go. When they have chosen that they no longer need you the help ceases to exist even though you are still on your payroll. You are left out to dry to figure things out on your own. A company that tries to pride themselves on all helping others, refuses to help when the time really comes down to it. I’m grateful for my time with them and I did learn a lot, but the culture once inside is not a culture I would align myself with again unless there was more honesty and openness within the company. They will also find a way to not pay out the last commissions you earned for one reason or another. They could benefit from one IT team rather than their own, and then a third party. They have certain positions perform work on items they don't get bonused on such as renewals

Working at Kairoi Management offers a dynamic and rewarding experience that sets it apart from any other company in the industry. A typical day involves engaging with residents, collaborating with team members, and finding innovative solutions to challenges. Each day presents unique opportunities to learn and grow, from refining customer service skills to deepening knowledge about property management.

The management team at Kairoi is supportive, visionary, and committed to both professional development and fostering a positive work environment. They encourage open communication and create opportunities for career advancement, ensuring employees feel valued and empowered.

The workplace culture is vibrant, collaborative, and centered around teamwork and excellence. The company’s emphasis on building strong relationships and creating a sense of community drives a positive and motivated atmosphere among colleagues.

The hardest part of the job can be balancing multiple responsibilities while meeting high standards. However, this challenge is met with the backing of a strong team and ample resources to succeed.

The most enjoyable part of working at Kairoi is the satisfaction that comes from contributing to a thriving community and seeing the positive impact your efforts have on residents and team members alike. The company’s commitment to excellence and its supportive culture make it a standout place to work in the property management industry.

After three and a half years of full commitment—rarely missing a day and always showing up with pride in my work—I recently made the tough decision to move on from my role. During my time with the company, I gave it everything I had, consistently showing up, going above and beyond, and doing my part to represent the values I believed the company stood for.

Unfortunately, when it came time to discuss growth and compensation, I was told the only path forward was to either take on more responsibility or look elsewhere. So, I chose to bet on myself and found a new opportunity that recognizes my experience, skills, and the value I bring.

What was most disappointing wasn’t the raise—it was the silence. After years of dedication, not a single thank-you or acknowledgment from leadership. I had hoped this company would be different, but in the end, it felt like I was just another number.

To those who know what it means to show up early, stay late, solve problems without being asked, and take pride in their work—I see you. I’ve learned that strong work ethic matters, but so does being in an environment where it’s appreciated.

Looking forward to this next chapter with a company that values what I bring to the table. Onward and upward.

Working a Kairoi is a wonderful. Before Covid, we had an open office concept with open door policies and tons of interaction between teams. Now the virtual break rooms and google chat are lifelines to seeing and interacting with each other. Our leadership teams are always happy to both hear and give feedback and work with you to help improve your skills, but also put you in positions to succeed. Kairoi invests in development, acquisition and management of multifamily assets and there are lots of activity and growth in our future. Kairoi promotes from within which creates lots of opportunities for individual and company growth.They are also supporting me in getting a certification in my field, as well as others with tuition reimbursement to further professional growth. Those are just a few of the many things, I love about Kairoi.

Kairoi expects nothing but the best from you. If you come in to work and you aren't 100%, you are not any good to them. 

The bonus structure is great, but you have to do double and triple work in order to get paid. And what I mean by this is that you have to complete the same paperwork three times in order to get paid for your bonus. If this work is not completed for whatever reason, we have been told that they have the right to hold bonuses.

They do expect you to work on holidays, even if you've taken paid time off and you're with your family. If you are sick, you may find that your supervisor wants you to still come into work, or work from home. (Perhaps this is why the pandemic hit us so hard.)

Upper management is hardly present to help when needed. 

The commission structure could be better. A lot of companies pay $100 per lease. At Kairoi you earn commission on a tiered system. Only $25 for 1-3 leases. $100  for 4-7. $125 for 8-13 and capping out at $150 for 15+ (You’ll maybe hit this if you were working a new lease-up, otherwise good luck even getting close.)  
The company culture is mostly positive but you are at the mercy of your Property Managers leadership skills. 

Take aways- 
If you perform, you can do well. 
Very fast paced industry. 
Management can be a hit or miss based on the location you work at.
Don’t be afraid to compare job offers and visit the communities before accepting. (If you wouldn’t live there, you shouldn't work there.”

I work closely with the Community Director and Leasing Professionals to help manage daily operations, such as finances, resident relations, vendor management, and handling applications, among other tasks.  We also have regular training sessions designed to support our growth and development. I've gained valuable insights from the training sessions hosted by our Regional Managers, which are always geared toward preparing us for the next steps in our careers. I appreciate how Kairoi is dedicated to supporting everyone on their professional journey. For instance, they offer in depth training and have recently released books and podcasts on leadership to provide valuable insights.

As a spin-off company, we were like a startup, which can be unnerving.  But this organization has proven to be like a family, which is very comforting.  We care about each other and about the community, which can be seen in all of our outreach and support for nonprofit organizations.  It is a fun place to work, even during the times in which we are currently living.  There is plenty of room for growth, and you can tell that everyone is committed to the company in each and every role.  Loyalty and dedication are very well rewarded; I love this place!

I love where I work. It is a gorgeous place and we always get great feedback about the quality of the apartments. The people that live here really enjoy the level of care that the employees provide. Our reviews are awesome and you can tell that people like to live here. As far as my experience as a Kairoi employee, I am almost to my first year anniversary and I feel confident that growth within the company is on the horizon. I have learned a lot in my first year from my coworkers and with the provided training resources. I am proud to work for this company because I feel appreciated and heard. 

I have been in property management for over 10 years in San Antonio and Kairoi is by far the best management company I have come to know and work for. You are NOT just an employee here. This company hears you. They engage with you. They support you like no ones business, and they truly care about each of their employees. The opportunities that I have been given with Kairoi trumps the past 10 years of employment as I feel like I am finally with the company that is doing property management right!

Top Job Titles	Average Salary
Leasing professional 229 salaries reported	$19.89 per hour
Community director 93 salaries reported	$84,142 per year
Service technician 197 salaries reported	$24.00 per hour
Service manager 95 salaries reported	$34.09 per hour
Service assistant 5 salaries reported	$23.40 per hour

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