service technician

leasing specialist

handy man

porter

Kay-Apartment-Communities

Kay Management is a good stepping stone company to join. There is a lot of job training but it only applies to Kay's approach of doing things. A typical day in Kay is a busy satisfying day because of the good residents that exist on the property. There is a certain amount of trials and tribulations you may come up against in the world of customer service but Kay does equip to a degree as an employee with the tools to handle such situations. The problem is Upper Management on the other can be helpful but most times not, they are at an disadvantage because they really don't deal with the customers on a daily basis like the staff that works on the properties do. They are at a distance and often not understanding/helpful to the staff which prevents them from performing to best of their ability. They don't consult with the properties before making big decisions that will affect the employees and the customers on the properties. The hardest part of the job was making a way to accommodate the customers with a small amount of backing from upper management. As a person who is dealing with the customers daily, you get a sense of what is truly needed to satisfy your customers but sometimes the authority to make things happen is beyond your reach this includes budget decisions and repairs to exterior/interior of the property. The most enjoyable part of the job was the reward of building good relationships the customers, whom you have encourage to move into the property and assisting them with enjoying their stay as well has retaining them as valued customers.

Kay Management is one the lowest paying amongst property management companies across all positions. Whenever a new regional manager is assigned to a new property they each have their own way of processing paperwork and workflow. This makes it difficult to effectively progress in an environment where there is no consistency with those who are placed in higher authority. Unless you make friends with upper management you cannot move up within the company. The regional managers hire friends for positions who do not even have the potential to perform and work as a team. They abuse authority so they can have more personal time while the employees in lower positions are passed down their work. Even if you report these acts to the top tiers they brush your concerns under the rug. To sum things up, the company under pays, overworks their employees, abuses authority, and provides false hope in employee growth unless you're friends with upper management.

Kay was great when I started. However, the  people above you in corporate are unprofessional. Not all. I felt shocked to see how they talk down on site employees. They yell, belittle and expect you to learn new duties without proper training. Not to mention that regionals were to come out once a week but it was more like once every other month. Training was 30 minutes once in a blue and they expected you to remember. If you made simple mistakes that could easily be corrected, that’s it you’re fired. And don’t get me started on their ridiculous phone script that made you sound robotic. Not a great experience towards the end. I couldn’t wait to get out of there. Corporate needs to climb off their high horse. Again not all, but a there’s a few regionals that need a lesson on professionalism in the work place. Lastly, they’re nosey and gossipers. The company vibe starts as family oriented, the ended feeling like a Highschool with mean girls. 

What is the best part of working at the company?
Awesome company to work.for, great benefits, multiple communities to choose from. The company puts alot of energy into properly training their employees. Room for internal advancement- some communities more so than others. 

What is the most stressful part about working at the company?
Dealing with difficult people- must be able to easily overcome objectives. People skills an absolute must!

What is the work environment and culture like at the company?
Work family with occasional  personality clashes but always able to work through the differences.  Small office mentality.

What is a typical day like for you at the company?
Answering the phone and tending to both residents and new prospects. Property inspections. Paperwork procedures
 Filing. Scanning documents. Service tickets for maintenance. Laughing and story telling when you can but always something to do with little downtime.

A typical day at work required assisting potential future residents with finding their new homes. Building rapport and obtaining information that will help with finding the right home for them. Management at my location was great. There was more of a family dynamic with the team and community managers. The workplace culture is really important to the company, they seem to take the behaviors and interactions with clients really serious. They also provide training for employees. The hardest part of the job was to incorporate all the methods taught in the training provided. The most enjoyable part of the job was working alongside my community managers, they made the days fun and productive for me. I enjoyed learning from them.

I worked with some of the greatest people I've ever met. We had a team of independent thinkers capable of resolving issues and working together. Together everyone was an important part of the perfect team. I had a wonderful manager, always supportive and available to talk to. Wonderful leasing that love helping others. And the greatest, most honest and reliable maintenance an apartment community can have. Also, worked closely with Operations personal from home office who is very intelligent, diligent, and great at what he does. The good and the bad come together as it was time for me to move on to another career in a different field. I learned more than how to be a property manager, I learned how to be a better person.

I think the fire no re hire policy is a bit far fetched. human beings make mistakes and sometimes the mistakes are very minute and for this company to be as passionate and family oriented as they appear a second chance is the last thing I would expect to be untolerable. this company changed my life and because of something as simple as a signature on training paperwork, I was terminated. I ve tried for the past almost 5 years to get my position back as well as just apply for a career with the company and nothing works. but other than that, I love this company.

•	Consistently hit sales and appointment goals as a leasing specialist.
•	Used social media, for marketing strategies, managing the advertising program.
•	Managed the administrative process for all new leases, maintaining the background checks,payments,work orders, and appointment scheduling.
•	Answered phones regarding apartments, scheduling of visits, and calendar appointments.
•	Acted as the Assistant Property Manger in her absence.
•	Acted as a liaison between management office and rental office

Kay Apartments is extremely behind in the times when it comes to online accessibility. They still have paper leases ,and a lot of the policies cause for you to be able to be sued for fair housing. They lack of training cause for extremely high turn over. The atmosphere can feel very toxic and upper management never take accountability for anything. Also the pay is well below most companies in the same field. You deserve better look for better. 

A typical day at work was touring apartments and the community with prospective residents and processing their rental applications.   I learned the business of Property Management. My coworker were a little combative. The hardest part of my job was a lack of communication from my coworkers.  The most enjoyable part of my job was working with the residents.

Top Job Titles	Average Salary
Service technician 6 salaries reported	$26.50 per hour
Leasing specialist 5 salaries reported	$19.00 per hour
Handy man 3 salaries reported	$27.50 per hour
Porter 1 salary reported	$17.18 per hour

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