laboratory technician

laboratory analyst

client relations specialist

microbiologist

driver

Kaycha Labs

I started at Kaycha as an analyst nearly 4 years ago and have since become a core member of leadership. I have been given opportunities to learn equipment maintenance/method development and quantitative analysis/preparatory chemistry in HPLC/LC-MS/ICP-MS/GC-FID/GC-MS with little to no limitations. I have also been able to learn QA and SOP writing/editing.  Really the only thing that is necessary to excel here is the drive to learn and develop your own skills because the team and leadership we have at the CO lab is supportive, honest, and always encouraging employees to advance and do things they are interested in as long as the necessary work is getting done. 
Like any other workplace there have been times where the team was not as easy to work with or leadership struggled to be communicative and honest with their employees but in the past year there have been MANY positive and progressive changes that make me extremely excited for the future of Kaycha. 
This has also been the only workplace I've ever been that is so flexible about PTO use/making up hours/moving work hours around as needed which makes going to the doctor or unexpected plans/conflicts less stressful. We have an amazingly dedicated team that are such a pleasure to work with; some that have been here longer/as long as I have and some newer employees that are already committed to sticking around long term. All around this company has been making good long term changes that will not only help it continue to be successful but also increase the long term commitment of their employees.

Working for Kaycha Labs was an absolute disaster from the very beginning. Applying here was, without question, the biggest mistake of my career. I was deceived into believing it would be a promising and rewarding experience, but it turned out to be a miserable trap. At first, the managers pretended to be friendly and supportive, but that illusion shattered within weeks. Once they no longer needed to pretend, their true behavior surfaced—cold, demanding, and completely self-serving. The higher-ups were arrogant and detached, barking orders while ignoring the fact that their own employees were struggling without proper tools, direction, or training. The so-called "training period" was nothing but chaos. I was thrown into complicated tasks with zero instruction, then blamed and humiliated for every tiny mistake. Constructive feedback didn't exist here—only criticism, shouting, and blame-shifting. Asking for help was pointless because everyone else was equally defeated and mentally drained. The entire place ran on confusion and fear. No matter how hard I worked, it was never enough. Recognition didn't exist, appreciation was a foreign concept, and success only seemed to matter if you were part of the inner circle. I gave everything I had, and in return, I got nothing but exhaustion and disappointment. If you value your peace of mind, your dignity, and your self-respect—stay far away from Kaycha Labs. This company will break your spirit and make you regret ever stepping through the door. 

The following review does not reflect upon the staff in any way. The staff are hardworking, motivated professionals that deserve better work environments and career advancement. 

I was originally excited to work here and be on what felt like the front lines of a new industry. That feeling was shattered within 72 hours of starting here (but I stayed for about year) as I realized the company’s disregard for worker safety, pay equity, and scientific integrity. During my experience here I felt like an actor in a lab coat, and upper management never asked/ cared if anyone knew the science behind anything. I never felt heard or seen as an employee. Good work ethic is not rewarded, and there are no corrective actions for poor performance, so it is difficult to find motivation. 

Any other cannabis lab is cleaner, has better management, and feels more like a real laboratory. I would not recommend working here, there are more respectable places within the industry to apply. 

Specific instances include a gas leak incident in which there were no safety protocols given, massive discrepancies in pay that are unjustified, sudden procedural changes made without sufficient explanation, either micromanagement or no manager on site for months, and if you have a question about how anything works you’re probably going to end up asking the internet. 

During my short time here, I saw nearly a complete turnover of staff. This seems to be a trend as very few employees stay for over a year. Maybe with mostly new employees and management in place, there is hope for future improvement. 

If you are not desperate for a job, find something else. When I started working at Kaycha I was excited, but I quickly learned that things are not what they seem.
They will pressure you to work overtime, cut breaks short, and come in on weekends with no compensation. You'll be pushed into analyses with little to no training and you'll be made to learn several different departments so that you're always drowning in work. The compensation is not worth the stress and the lack of work/life balance, not even close. You do learn a lot very quickly because you HAVE to. If you want to learn anything in depth about the tests you're running, you'll have to do it on your own time. Setting boundaries is seen as an attack on the company and is not respected.
Corporate is distant and out of touch with individual labs. Not to mention out of touch with their employees. Problems and requests will be ignored and they will just ask you to push through all issues to meet deadlines and please clients.
Every single day something goes wrong. It is rare that you are able to just show up, do your work, and leave on time. You're constantly going to be putting out little fires everywhere. Everyone is doing their best, but there are systematic issues that prevent things from going smoothly. No matter how much you bring this up, things won't change. If you excel at your job, you won't be rewarded you'll just be given more work.
Ultimately the coworkers are amazing, but if you are not desperate for a job, keep looking.

The Strongest plus by far is the work culture, collaboration and sense of community among the lab employees. Many times the amount of work can become overwhelming by the number of samples received in a day, waiting on others or meeting the expected turn-around times.

 The Schedule is flexible as long as the samples come first. The work can be delayed many times due to poor operation planning, and organization.

The communication between the lab's capabilities and upper management's promises to clients are continuously overlooked and a constant problem.

Overall this is a good place for entry level analysts to learn instrumentation and gain experience but not for everyone or not long term since your health might take a toll due to stress. You can expect to do good here if you are accommodating to the business needs, are ok with working under constant pressure to perform faster and don't mind staying overtime to properly finish your work. You should also be ok if you don't need hand holding and are able to speak up for yourself.

 The pay has gradually reached a decent level, however lower than other comparable testing industries and now with inflation over 9%, it is arguable. 
Management's top priority is understood to be profit and efficiency.

Employee turnover is high since employees do not feel valued, low morale and absence of upper management genuinely understanding what the job entails. But after leaving kaycha labs, you should be able to and prepared to work anywhere else.

This company was a start-up when I joined, some would be nervous joining a team that was starting in an aggressively competitive environment, but Kaycha does not do anything half way.  The leadership provided me the confidence that I needed to join the team and know I was putting my abilities in the appropriate hands for true success.
A new industry and a new company, we had some hiccups at the beginning, but we handled them like professionals and we created a brand that became a trusted name in the cannabis space.  It was an honor to be a part of the group that built the brand to what it is today.
I enjoyed working in this position very much.  My opinions and insight were valued and so was I.  I felt like anything I wanted to contribute was considered and my input was appreciated and trusted.
If I had a personal matter come up it was a non- issue and they would help me with whatever I needed, I was an important part of the team and they made sure I knew it.
Pay and benefits were fair and generous, expectations were realistic, accountability and responsibilities were never a question because the company has integrity and models their business that way.

I would recommend getting as much instrument knowledge as possible and applying elsewhere.

Upper management is detached and doesn’t care about the needs of their workers. Lack of safety shower and ventilation. Chemical gas leak caused employees to quit. Little to no communication about the gas leak and it took them two weeks to fix the issue. They also expected staff to work regardless, or take days off unpaid. COO on site jokes about not wanting employees to seek workers’ comp for anything. 

Lab is dirty, as are the bathrooms. No cleaning staff. Literally relies on analysts to deep clean the floors and break room. 

Lack of training structure. Instruments consistently break and the company refuses to cover the cost of instrument technicians to repair machines, forcing their under-trained employees to resolve the issues.

The worst part is the pay. Competitors pay much better for the same instrument knowledge. It’s evident that Kaycha does not care to retain their employees and they continue to have a revolving door. Their only focus is on gaining more clients and not actually running a sustainable lab.

From day one, I felt very little support from co-workers, supervisors, and HR. When I started training, I thought things might be better, but my trainer did not know how to teach and was content to do the bare minimum. Not a great example and a very frustrating experience. 

Within a few months, the team was told there would need to be 7 day coverage for the upcoming weeks, but were given no instruction or insight on how this was to be implemented. I can say that some of my coworkers really stepped up, sacrificed planned days off, came in early, stayed late, worked through their lunch, and did their best to be supportive. This went unrecognized by management. I understand that this was each individuals decision to do extra work, but the pressure to sacrifice personal needs over the work is immeasurable especially to those who put pride in their work. The general consensus among the employees is that they are underpaid, underappreciated, and unheard. 
I don't blame my direct supervisor. I believe they are doing the best they can with what is given to them and what is asked of them. Therein lies the problem. This company is ran by money hungry investors who only care about the bottom line and that sentiment trickles down to every employee until everyone feels pressure with no relief in site. 
But hey, at least we get good snacks, right? 

This is a great place to get experience, you will be exposed to more than one instrument and process if you are vocal about it. My #1 favorite part of this job is my co workers. Every single person here works hard, and this was including when we had no lab director a couple of times. Everyone works together and laughs together while getting the job done. The lab director does a great job of making sure everything is  flowing, but also needs to have more faith in their employees that things are getting done.

My only issue is the pay for entering technician. No one with a bachelor degree in any sciences should be making $21 an hour, especially in a place where rent is so high. The wages, even for analysts, should be set to the market of the state the lab is in. People in FL, where it’s cheaper to live, make the same as an analyst in Mass. if they paid a decent wage I believe more people would stay.

Unfortunately the cannabis industry in Mass is run by investors who care more about profit  and not scientists, but maybe one day that will change. For now we just have to be the best scientists we can be.



If you want a good work-life balance, you will not find it at Kaycha Labs. This company cares very little about the health and well being of their employees. Their employees are worked to the bone with high expectations and little time off. All time-- pto and sick is accrued at a very slow rate so if an employee gets sick, it's very hard to take any time off otherwise. 
Workplace is highly unprofessional in regards to both employees and management. Management has no structure and cares very little about the health of their employees and they expect them to perform jobs out of their expertise with little assistance. This company has shown to its employees that their main focus is on their profits and how they look to their clients. Management is willing to risk the lives and well beings of their employees as long as they make money and keep luring in clients.  Employees are unprofessional and give the laboratory a high school type of vibe. The workplace unprofessionalism is borderline toxic. I would not recommend anyone to work here since there is little room for career and personal growth. 

Top Job Titles	Average Salary
Laboratory technician 2 salaries reported	$20.00 per hour
Laboratory analyst 1 salary reported	$52,500 per year
Client relations specialist 1 salary reported	$20.00 per hour
Microbiologist 1 salary reported	$50,000 per year
Driver 2 salaries reported	$20.00 per hour

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