janitor

custodian

crew member

zone manager

cleaner

Kellermeyer Bergensons Services

Typical day: Work very hard to track data and manage account. Excel for hours and hours. Lots of email.

I learned great job skills here. Data entry, data manipulation, reporting, profit margins, project management. But later take these skills else where and triple your salary. You will be given a ton of work, but if you every say your are overwhelmed they will say your are not efficient enough.

Management: There is a main Corp, office in California. They decide your pay, your worth, your benefits but are completely blind to what you do, your work load, or the alarming short comings of the outside offices Mentor and Maumee Ohio. The Management as these offices is really bad. They make mistakes all the time, treat employees unfairly, are vicious, and use their employees to blame things on when they mess up.

There is virtually no opportunity for advancement. If there ever was it would only be to the management already in the place at the branches. You can work very hard, be very efficient, and be told by other people in the company and customer that you do a fantastic job. But never expect any type of praise or support from your supervisors.
Your co-workers: There are seriously concerning ethics violations at KBS. One person can watch videos on their cell phone all day, talk disrespectfully to clients on the phone, and treat everyone like scum, but that's all OK if you are on the "THEM" team.  1 tiny mistake and you will be ridden hard about what a poor job you do, how inefficient you are. People will always be watching over your shoulder, listening to your calls, scrutinizing your every move. You do one thing they don't like, or misconstrue to be something else they will be rushing in to tattle on you to the bosses. They will get petted on the head and told they are a good little pet. I had a manager who was very hostile and critical of me professionally and personally. They would literally yell at me over a minor transgression. They are very retaliatory if you blow the whistle, they will find a way to get rid of you, or ... make one up. There is a lot of inequality with treatment. They don't like it when people make waves, say what they think, or bring to light issues or concerns, especially if they are about your bosses. The offices are filled with gossip, office politics runs rampant.
The people you work with outside of the office VPs, Area Managers, etc. are very hostile. They will get mad over a disagreement with a store manager and take it out on you. Any thing goes wrong and they point the finger at you.

The pay is not good, not good at all. You can very skilled, accurate, and hard working but that will never get you a good salary. $11-$13 an hour for very fast pace, demanding, stressful, hard work. If you ask for a raise they pick you apart on every single error you have made from the beginning of time to say you don't deserve it. 

I don't recommend this employer to anyone. It may be a great place to get some skill to take else where. But you will not go far here. You will not flourish here. You will hate yourself, loathe waking up to go there every way, and have an insane stress level from the office politics and hostile supervisors you have to deal with. You will constantly be looking over your shoulder, belittled, undervalued, and under paid.



What is the best part of working at the company?
They offer a decent work  schedule 

What is the most stressful part about working at the company?
The company offers zero or very rarely offers any overtime , no holiday pay,no PTO for first year of employment, high turn over rate. Depending on where you work  you are likely to be understaffed. No bonuses at least  not for the average janitor, of course upper management will get bonus and other perks ..but the low level janitor basically  only gets a paycheck thats it.

What is the work environment and culture like at the company?
Environment is Cleaning a warehouse or retail store. The culture is basically focused on cleaning at high a level of detail . The culture and atmosphere is okay if you have co workers that can work in harmony without drama,also if your supervisor is fair and balanced it makes for a better job. KBS could probably care less about you as a person, KBS main goal is to keep the contract going and their customer happy. The average KBS employee is really not  valued by KBS in my humble and honest opinion.

What is a typical day like for you at the company?
Stay busy working and cleaning making sure all task are completed in a timely manner.

A typical day started out getting our cleaning supplies and getting assigned a slot. One of three (A) scrubbing the entire store with a scrubber, (B) sweeping the store before the scrubber comes thru then buffing with a buffer, or (C) cleaning bathrooms in the store and vacuuming any carpets in the store. These jobs were simple enough. 
  I learned how to use many different cleaning machines. I also learned to be patient with co-workers and managers.
  The management played favorites with people they liked or were related to. One of the supervisors showed up late and then wrote me up for no reason. They wrote up one of there best workers for no reason. People would show up late and not do there job and not get written up.
  I only liked four of my co-workers and they all quit because they kept getting written up for "not doing things" that they had done or "doing things" they had not done.
 The hardest part of my job was walking around the store over and over again. I walked 4-5 miles a day.
  The most enjoyable part was seeing a job well done. I like having done hard work and it mean something.

My typical night at work started with my supervisor leaving about an hour after I showed up, never to return for the rest of the night. Management was non-existent to say the least, as you could only get a hold of someone during mid-day (when your sleeping because it is a 3rd shift only position). I learned a lot, but only because when my supervisor would leave I was required to teach myself things like how to fix our machines and other things as no one was available to help us. My co-workers we just as unreliable, not showing up until an hour after scheduled and leaving before the day was over, as well as taking longer breaks and lunches than allowed, because there was never a supervisor or manager around. The hardest part of the job was the late hours combined with no weekends or holidays off left for very little work-life balance, and I was alone in doing my job most of the time. The most enjoyable part was the job security, because we couldnt keep employees for longer than 3 days, other than that there were no enjoyable parts to the job.

A typical work day at KBS (Tampa Bay Market) may call or write to a Superior and they never answer, it may be that your Zone Manager has serious difficulties with the language to communicate with the crew, in addition to the lack of of knowledge. They lose excellent assets by not looking for strategies, taking into account that they only offer part-time.
Employees feel unprotected, HR never respond to a call or Email.
The administration is only interested in you going to work, low wages, but with the most absurd strategy, they bring workers from other states with extra and excessive expenses.
I've worked at KBS in other states for several years and I've never seen a big disaster like the one in Tampa Bay.
KBS has lost excellent assets both in the crew as well as in the administration (Zone Managers, Crew Leaders) in the Tampa Bay Market.
The CEO of KBS should check this area if he doesn't want to lose multiple accounts in the not too distant future.

First off, Contracted janitors. Let that sink in real quick. 1st place I worked was great. The co-workers were awesome. But it's to far of a drive everday, over and hour. And my hours were cut in half without notification. Couldn't stay much longer and be worth it. I get transferred. Second place. Was good at first. Pay was better. Hours weren't that great but closer to where i lived. The people who worked there except maybe for a handful of people who actually talked to me were horrible. Mostly women and they treated me like I was nothing. I tried being as professional as possible. Didn't matter. Was transfered to 3rd place. Just wasn't worth it at that point. Had to put in my 2 weeks. Overall the management in my 1st place wasnt that great. But the 2nd place. Great guy. Wish things couldve been different.

Managers only last less than 5 months from the year I worked here (three managers total), and they did not provide proper daily guidance and assistance on what tasks need to be done, as it always seemed that we were pressured to find work to do without being informed as to what needed to be done. These are big facilities that KBS covers, and communication and systems are needed for custodians to work effectively. None of these were put in place, and so guilt was assigned to employees for not being efficient enough.

However, the actual work is simple and relaxing. Consistent work, consistent schedule, and you know what to expect. I personally worked with people that caused drama between each other, which I stayed out of.

Overall, not a job you’ll hate, though it is boring doing the same tasks at the same place at the same times five days a week. Pay is fair for the simple and brainless work.

KBS is a decent company. I am presently employed with them and would continue to be if I had not moved to an area where there are no jobs available. That said, management is spread out way too thinly to provide real support. The company does have the means to provide equipment, but during my time with the company, its been a hassle to get broken equipment repaired and supplies fulfilled. Turnover is high, and it seems that many of the accounts in my area were constantly understaffed, requiring management and other staff to fill in, taking them away from the other duties. This leads to burn out. KBS was good about providing feedback on performance in my area, but if you have an issue with your paycheck or other logistical issue, good luck getting a live person on the phone to discuss it with you. 

I worked in the called center for 2 years. You are expected to be available all the time I was lead in a project and with weekend “emergencies” I would get calls on my days off all the time after my shift was over, with employees working from home is easy to spend longer hours than your shift trying to catch up to workload as the employee turn around is crazy and there are not many reliable supervisors. The only constant thing is change, management rearranges the circuit of work constantly confusing the customer and creating frustration. Within a year I was given a larger project expected to do 3 times the original work, I asked for a raised due to the amount of work but received no compensation, other employees who have been longer with the company complained as they only received.25 raises after years and years of working there. 

When I came in to "Khols" in Woodhaven, MI the 1st thing that I would have to do is check the bathrooms and fitting rooms. Had to make sure that these were absolutely clean at the beginning and end of every shift. Learned to stay busy so that I stayed ahead just in case something happened that was unexpected that might need some cleaning. Management was top notch here. Whenever I had a problem or an issue it was addressed promptly. The hardest part of my job here was getting paged to attend to the bathrooms that were constantly being violated. The most enjoyable part of my job was talking to many of the "Khols" employees that I had created a bond with. Also had plenty of hours which created a pretty decent living.

Top Job Titles	Average Salary
Janitor 11 salaries reported	$14.68 per hour
Custodian 8 salaries reported	$14.06 per hour
Crew member 2 salaries reported	$15.50 per hour
Zone manager 22 salaries reported	$63,636 per year
Cleaner 8 salaries reported	$14.13 per hour

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