substitute teacher

paraprofessional

assembler

para educator

tutor

Kelly

It is with great sadness that I write this review. In training, everyone in my class was hyped up and excited to have this job. We then finished training, got on the phones and encountered a new reality. Anyone that has worked a customer service job knows how nasty customers can be so that was not anything new. What was new is the amount of micromanaging that occurs. Every second and action you take on the clock is micromanaged and criticized. There are as many policies and procedures as a government job but you do not get the benefits, pay and the ability to move at the same pace as a government worker. They have unrealistic expectations for us, especially for what you are paid. 
They grade your calls as either a 0 or a 100 and it is easy to find a fault with your call so that means you rack up zeros. Zeros are a blow to your pride. Your coworkers can also leave peer feedback on you and it does not matter if their allegations are legit. This reflects poorly on you and destroys your pride too.
 Customer satisfaction surveys are the most important metric.Customers are also sent surveys and if they grade the call a neutral or dissatisfied, you get a zero. A lot of the times the customer is not satisfied because of hold time or policies that we have no control of and then we get a zero. Not only do we get a zero, we get coached on that call and blamed for it. The customer satisfaction goal set is very unrealistic and it is everything at Kellyconnect. 
It does not matter how good of a worker you are, you will not feel very secure that you will not get fired soon. I think most advisers try super hard at work and there is no time to slack off but that does not matter, they will find fault with your work. Not only will they find fault with your work, they will not hesitate to write you up and make you fear for your job security. 
You are under constant scrutiny. They harp on any little negative and barely mention the positive. 
Most of the customers are nice because you are helping them and they understand that it is in their best interest to be nice but you do get a couple really nasty customers on most days. You can not be the least bit assertive with a customer or else you will get in trouble or they will give a bad survey which ruins your stats for the entire month. You get customers that are impossible to satisfy that will give you a bad survey. You even get customers that you know gave you a bad survey because they know you are in a certain demographic that they do not like. 
Every team lead I have had has been really nice but they are made to micromanage you. so basically whenever you talk to them, they are telling you what you have done wrong or what you can do to improve but they do tell you nicely. I mean it is great they do it nicely but at the same time, it is constant and dealing with the customers is stressful enough already. Who wants to work super hard with angry customers and then when you get a few minutes off the phone to talk to a team lead, get criticized? It's not cool. I know it is not the Team Leads fault, they are forced to do this but it doesn't make the job any easier or better. 
I think this could be a decent job but unrealistic expectations and micromanaging made me hate it.I really hated working for them. They are never pleased with your performance. You might be proud for a few minutes but they will manage to destroy any positive feelings you have for the job. 
I have noticed they like to manage using two different tactics. They either get you hopeful to move up the ladder within the organization or if you show no interest in that, they will make you fear your job security. This how they try to manipulate people into working harder. The thing about moving up the ladder is yes you can move up but when you do, you are only going to get .50 to a dollar more for a whole lot more stress and dealing with even angrier customers. This means you are going to get paid 20 to 40 more dollars a week for job that you are most likely going to really hate.

My time with Kelly Education existed as a substitute teacher. It is extremely easy to get into the system as they require zero prior expertise. Merely 60 credit hours of college education. I did this on/off for a few years.

I substituted for Pre-K - K - 1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th, and 9th grade. Wasn't really interested in the upper grades.

Let me be clear on a few things:

There is no training. This is merely a staffing company to make things easier on schools. There is NO training. Technically speaking, it'd probably be hard to intensively teach classroom management so I don't knock them too much for that.

So anyway, once you're hooked in, you pick whatever job is available from the list. Easy right? Yes, in theory.

Let's talk about the three strike clause. Whenever someone from the school makes a complaint (of any kind), ALL YOUR JOBS ARE CANCELLED. You have to speak to an incident supervisor and wait almost a week to reinstate you (assuming it's just a classroom management kind of thing). Basically, you're punished for a week.

But that's not the best part. The school in question will give the most vague possible explanation. You don't even know what they're talking about because you're essentially not allowed to ask the school directly. Afterward, they will ban you from that school so there will be NO possibility of improving in that same type of situation. There was one school who waited weeks to tell me and would just cancel the hour before frequently. Seriously a loser move on their part (Kipp Victory Academy btw - I'd stay away unless you're hired in directly).

Let me explain again, they only contact Kelly to complain and not actually provide constructive feedback. Maddening! They just don't care....if you're from Kelly Services. A real school would help to improve you when you fall and not just throw you out like a piece of garbage. Unfortunately, they must not feel obligated to care.

Happen three times and you're banned from Kelly Education for the rest of your natural born life. 

Pay varies. Unless it's long-term, it could range from pretty good $180 to a really bad $115. No benefits obviously but you're free to do as much or as little as you please--as long as some punk kid doesn't screw it up for you.

Sometimes it's a great class. But if it's not, beware, the reaper is coming for you.

As a tip for people not used to kids acting out of control: Just send them straight to the office. Don't even give them a chance to screw up your job. It's not worth it. Kelly won't care why. They'll just boot you out.

During my final talk with an incident supervisor, they refused to provide details on the incident in question. And they took way over a month to finally get back to me. The very lame supervisor who we will refer to as "DIM" refused to even grant me a reply from an email or phone messages during this time. 

As a final farewell package, Kelly Services decided that because I sent them an appeal criticizing their approach to substituting that I should also be restricted from working on their non-education side.  

THIS COMPANY IS TOXIC.

As always, your mileage may vary but this is their true face.

TO RECAP:

This is a staffing company that doesn't care about YOU. It's important to remember that. They don't care about your improvement. The schools that work with them don't appear to care either. Sad really. I guess it's okay for them to only keep the people that are already perfect at controlling groups of children meeting you for the first time? And not offer ways to improve? Must be in the contract: "DO NOT OFFER ASSISTANCE TO SUBSTITUTES".

NOT RECOMMENDED (unless you have nothing else )

My recommendation is to work for the schools directly. Pass on this company.

Would it be fine to work for them as a representative or otherwise internally? I wouldn't know personally. This is only a jab at their education side as a substitute.

I was hired in as a business administrator for a Vendor Management System as a contractor on a 1 year contract. I had just a little experience with Vendor management systems at just over half of a year but management had a lot of faith in me. I was hired in directly after just 3 months on the contract. When starting I took over for someone who had more than 7 years experience. I started managing the program with 17 accounts. He only managed one account with another vendor management system. At that point the department was struggling to keep up with the 17 accounts and was always extremely behind. My team consisted of me and another worker who assisted part time. This worker had been with company for 10 years and managed only 1 account. Routinely that co-worker did not assist and I was left managing the 17 accounts and growing while he struggled to keep up with 1. He had a different sexual orientation and seemed to get away with doing less and it seemed that this may have been due to this lifestyle choice. The company seemed to shy from reprimanding him due to possible backlash of discrimination accusations. Me and him were good friends on the job even though he often self admittedly did not pull his weight.  After 6 months at the position the department had grown and eventually there were more than 30 accounts. I was working from 7 in the morning until 10 or 11 at night on a regular basis. I brought our struggles to the department manager and she spoke of adding help to this team in our department. The manager did nothing for a long time and provided very little help, direction or knowledge. I spoke with her regularly letting her know that we were in trouble. The manager did not seem to know much about many parts of the business and did not understand a lot of the workings of this Vendor management tool. She provided a lot of hands on assistance to the other administrators who serviced another vendor tool with which she had much more knowledge and experience with. Several months went by and it was nearly a year at the position before another body was added. I spoke with HR sometime around this point letting them know that I was doing a lot more volume of work than my peers and being treated differently. HR was unhelpful and said that this was about me and not my peers. I was demoted at the same time and the new hire was hired from within. This new hire worked remotely. I was expected to train the new hire and work the same volume I was working before. At this point I was extremely skilled in this position and our volume was getting under control as I was able to provide direction to our team and manage our queue effectively. At this point I was working a comfortable schedule of 7-4 and doing quite well. Eventually management hired a another body that I trained for a few weeks and I was unexpectedly let go. The reason given was that my quality of work had declined. I asked for explanation and they tried to provide mistakes. Nothing that was provided were mistakes. The director who is above my past boss had just made a few large mistakes that had a large impact on business. This person also had a large ego and enjoyed walking around talking about how much they thought they knew about the system.  I felt betrayed. I had just bought a house and a new truck. I also have a child on the way. My management knew of this.Once I left I spoke with my past team member late at night. It was near 10:30 in the evening and he said that he was still working. He said that the team was consistently working long hours again and that they had to regularly call upon the guy I originally took over for assistance. Overall this position left a bad taste in my mouth. I feel like my being let go was political. The positives were while some people were not so great at work I did meet some great people that worked there that I still speak with.

It sounds great working from home and working with Apple products, but it quickly became too much to take. To sum it up, you are given 15 days of “training” before they force you into taking calls all by yourself. The first 2 weeks of what they call "Academy" you are hit with absolutely nothing useful when it comes to actually doing your job. I had an awful teacher who did nothing but slack off. She was nice but she would give us 2 hours a day in 15-20 breaks, over an hour for lunch, too much time for assignments, skip over a lot of material, force us to fall a day or 2 behind. I never really did anything. Kelly doesn’t care how much you know, they care about getting paid. They don’t make money off you until you start taking calls, so they push you right into calls quickly so they can start billing Apple for your hours. All they tell you is “use your resources,” which sums up the entire 15 days of training.

After training, you spend 10 days taking calls all by yourself. You are graded heavily. They listen to your calls and will shame you from day one if you mess up. North Stars are given in your first 4 days of calls, which is where they brutally grade you and give you a 0% if you have one category that is deemed “needs improvement,” even if you meet or exceed expectations on everything else. You will carry this North Star with you the following 90 days and too many bad North Stars will get you fired, which just adds to the insane pressure feeling like you could get let go at any moment. And this is all after 3-4 days of taking calls, which puts you at the point of 2.5 weeks with Kelly so far. Basically, they put you on the phones without knowing what you are doing so customers are yelling at you because you don’t know how to fix their issue. I’m sorry but their mantra of “fake it till you make it” is not realistic. Your hold times end up very long waiting for someone to help and that help never comes. You are put into production after 4 weeks with Kelly. Training should be a lot longer, but again they don’t get paid unless you take calls.

Customers are mixed. Some are really nice, but you quickly realize the only people who call Apple are completely inept with technology. People think that if they yell at you, the all knowing apple oracle, that you will make magic happen out of thin air and make something impossible happen. People treat you poorly. Some are nice and really grateful, so not all... but people have no empathy. You deal with the worst of the worst daily. You have to take these calls back to back with 60 seconds or less in between calls.

Kelly doesn't give you bathroom breaks. Some call centers will give you an allotted time per day for the restroom plus breaks, but Kelly doesn't do that. If you have to use the restroom you must use your break time. So if you use 2 minutes going to the restroom, you must deduct that from your next break time so your break is only 13 minutes. If you have used both of your 15 minute break times and have to go to the bathroom, sorry you're out of luck.

Also, they have a massive invasion of privacy. We were told do not cover your camera because Kelly will turn on your camera and watch you at random without you knowing in order to make sure you are doing your job.

There are no benefits. They tell you to go to the healthcare marketplace and apply for a subsidy so they don't have to provide anything for you. There's no paid time off, no paid sick time, and you must work all holidays, including Christmas. If you miss a day you get a point and after that first time you call in, its up to your management if you get to keep your job.

I could go on, but you get my point. Don't do it. Go somewhere else where you can have job stability and are not in constant fear of losing your job. Its not a job you can count on. I heavily regret having taken this job.

I worked on the apple account, I had an at home position.
thought this would be great opportunity because I have worked for apple before but in a call center. BOY OL BOY WAS I WRONG!!

APPLE NEEDS TO PULL THEIR CONTRACT WITH KELLY or KELLY NEEDS TO BE MORE SELECTIVE WITH WHO THEY EMPLOY!!


LET ME SAY THIS BEFORE I TELL YOU ALL ABOUT MY EXPERIENCE! ITS IN YOUR BEST INTEREST TO READ THIS BEFORE YOU APPLY

THEY DO NOT OFFER HEALTHCARE. I WAS TOLD IN TRAINING AFTER 90 DAYS U CAN GET HEALTH CARE. THEN AFTER 90 DAYS I WAS TOLD U HAVE TO WORK 1250 HOURS OR BE EMPLOYED FOR A YEAR, WHICH EVER COMES FIRST. TO GET HEALTH CARE.....lies! YOU HAVE TO GO THROUGH THE MARKET PLACE. AND YOU WONT BE ABLE TO AFFORD THE MARKET PLACE RATES AND PAY BILLS ON THIS SALARY

PAID TIME OFF... haahaahahA that's a joke! YOU DON'T GET PAID TIME OFF. WELL. YES U DO! YOU 5 Days of pto which is available to you after 5 or 6 months.

***YOU WORK ALL HOLIDAYS UNLESS A HOLIDAY HAPPENS TO FALL ON ONE OF YOUR ASSIGNED DAYS OFF!

YOU WILL NEVER HAVE 2 CONSECUTIVE DAYS OFF OR WEEKENDS OFF

THEY GIVE YOU 1 STATIC DAY AND ONE FLOATING DAY. MEANING 1 OFF DAY WILL BE THE SAME EVERY WEEK AND THEY OTHER CHANGES EVERYWEEK. SO DONT MAKER ANY PLANS

IT IS CRUCIAL that you employ the right people to represent your company especially when you are a customer based company.. 

During my time working on the Apple Account as a technical support advisor i had several different team leads/ supervisors. This was by my request. 

MY first supervisor after nesting was GREAT unfortunately they pulled her to work with the training classes so I was switched to another. 

and thats where the problems began. we had an introduction by phone ( keep in mind it was an AT HOME position) during our conversation she mentioned that tech support was new to her and she had come from a medical background. she told me she had only been with kelly for 3 months before they asked her to become a lead.
MY GUESS IS BECAUSE OF THEIR HIGH ATTRITION RATE THEIR WAS AN IMMEDIATE NEED FOR LEADS AND SUPERVISORS AND THEY NEEDED TO DO SOMETHING QUICK.

none the less, during her time as my supervisor her inexperience became really evident. Apple is ever changing, if they arent releasing a new device, they are releasing new products, software and firmware, apps, etc. and anytime i had a question, her response was either "I dont know" "i'll get back to you" or IT SIMPLY WENT unanswered. 
now im pretty self sufficient, i am also an apple product user so, its very seldom that i do ask for assistance but when i do ask.. i expect my leadership to be able to assist me. she couldnt. so i asked for a switch.  

after her i had atleast 4 other supervisors. and again they were change due to my request. They next 4 we rude, unprofessional, inexperienced, not knowledgeable, and aggressive. 

because Kelly is an at home position at times we were required to to video coachings. One of my supervisors was on video snapping her neck and rolling her eyes and talking very unprofessionally. I've also had supervisors hang up on me.

> I've had management/ leads connect to my imac unannounced while on a call with a customer and take control of my screen. (and no they were not doing this to assist or help me) they would just randomly move my mouse around and prevent me from taking notes or logging my interaction. I experience leadership changing my aux while on break.. from break to ACW or offline. < which affects my metrics/ stats. At one point I just started using quick time to record my screen so i could have evidence of what was being done. 


for days off you get a

> UNDERPAID ( no adult could live and pay bills on this wage. not unless their only bill was a mobile phone bill) 

> no work/ life balance 


WORST COMPANY I HAVE EVER WORKED FOR.

Tl;dr: It’s okay, know your districts and what you’re getting into as a teacher. Not a place for long-term prospects.

I had just graduated with my education degree when I started working here. It's a good place to experience and decide if teaching is really for you. You can select your own hours and the schools you wish to work in so there’s a bit of flexibility and you don’t have to work somewhere you know is not the best. Some of the districts are really nice and the kids, staff, and parents are really wonderful and go out of their way to make you feel appreciated and welcome. It’s nice when you get praised for your hard work and students remember you and say hi as you walk down the hall or they see you in another classroom. They do provide benefits, but I left before I could make use of them.

However, there are not really any growth opportunities within Kelly Services. Pay is not the best if you don’t have long-term assignments. Alongside that, you are pretty much on your own as an employee. Depending on the district, you can meet some of the worst kids, staff, and parents and feel truly alone in your working experience and basically just like a glorified and stressed babysitter. Some of these people have no respect for you no matter how hard you work. And it be competitive getting into the good districts can be, so you can sometimes only be left to go work somewhere where you are definitely not valued. 

I also could not enter some of the school buildings early to prepare because I wasn’t technically an employee of the school and didn’t have an ID or pass that would help me buzz in. A lot of staff would show up maybe minutes before the kids were supposed to come in, so I had to do a lot of my prep work before even getting to work. You are even forced to attend events that you can’t do anything at because you don’t have access to the same software as all the other teachers. I would sit there twiddling my thumbs all day waiting to go home because I was told I didn’t have to touch anything but it would be “useful” for me to be there.

It is also very unstable employment. You are left to the whims of the school and they can and will change your assignment depending on how many subs are available or what is most pressing to them with no warning. There were days I showed up expecting to teach in one class only to get pulled last minute and teach somewhere else. Kelly Services has a habit of not telling you these things so you can literally get blindsided the day you wake up to go to your assignment. I had a long-term assignment in one district that was abruptly canceled and I was not told about it until I waltzed into the school expecting to work there that day.

I was then placed in the middle school about 10 mins away to cover for an 8th grade English class despite not being qualified to teach middle school English. I emailed my recruiter in the middle of all this who knew that the school no longer needed my services but she could not be bothered to tell me this earlier. After realizing I couldn’t hold down even long-term assignments and could be placed anywhere even if not qualified for it, I started looking for other places of employment. It’s fine if you need work fast, want to get some experience or want an extra job, but don’t rely on this place for long.

This is the worst company to ever work for. I was initially contracted through Kelly Services in October 2018 to work for the company I’m currently working at. My recruiter was not clear when offering me the job that I would not be receiving PTO, holiday pay and made the executive decision for a disabled veteran to work 30 hours a week for $14.00/hour with a child at home. Fast forward to Thanksgiving 2018, I didn’t receive holiday pay because it was only one day of non-pay. Here comes Christmas 2018, my manager at my company wasn’t even clear with information discussed with Kelly Services if I was supposed to receive holiday pay AFTER I submitted my timesheet and it was approved. Kelly Services contacted me the week AFTER I got paid for Christmas and told me they had to retroactively take the money back that was paid to me out of my next check (which they actually did) and I called and made a complaint and was told my recruiter quit, then at this moment, all of a sudden she was at a different plant going through training and this is all coming from her supervisor. Unfortunately, this has all set my bills back 30-60 days for the two week pay that was approved without correct knowledge or proper discussion from Kelly Services recruiter. Now, I’ve been applying to other positions beyond the location I’m at currently and this past Wednesday and Thursday I had a KellyConnect virtual interview scheduled and was cancelled by a KellyConnect associate and was told when they get word from my now direct point of contact that I can reschedule my interview. THIS MORNING, I didn’t receive the promised call and was sent an email saying all of a sudden the resume I provided didn’t meet the criteria to interview to the position. After all this being said, if anyone is reading this, do NOT work for Kelly Services. They expect to set your weekly hours and pay as if you don’t have a child, bills or a decent background on your resume and belittle your skills and past experience for you to work below minimum wage. They also do not help out military veterans. This entire experience has affected my life financially, emotionally and mentally. It also shows that they only recruit people to get them stuck in positions they cannot evolve from. Despite my work ethic that my job has said they love, Kelly Services is the main source of my anger and depression since Thanksgiving 2018 due to the original recruiter who just threw me in a position without giving me complete clarity of my position and what I can and cannot do or accomplish working through Kelly Services as a contractor. Do not ever apply to any of these job at Kelly. They don’t care about your pockets, your homelife and they love throwing the blame on the companies that they recruit to help find employees for. I was mad at the company I work for and truth be told, it was a bunch of he say/she say when I would call them thinking my company I’m contracted through was playing me. After I leave this place, I would highly not recommend this place to any decent human being, under or over qualified for these lousy positions and work week hours they choose for you as if you have no sayso.

This place is only good if you really need a job till you find something else. When you first start everyone makes this job sound amazing and like it will be the best place to work. Then, as the months go by you start seeing how much of a mess it is. There is no yearly raises. Only way to get s raise is to move to different positions. Your TL will push you to apply for higher up positions. The only reason they due is because if one of their advisors on the team move up they get a bonus. If you get denied a higher up position when applying. They do not give you any explanation and just send a mass email telling you to ask your TL how you can improve. The problem with that is your stats can be in the required percentage and also good attendance, which they claim to base it off, so all your TL says is keep doing what you do and put your name out there. So basically suck up to certain people.  They will make up rules and they do not notify employees about or have in the handbook. When you ask about why people are not told about it they just act like it’s a secret rule.  Some TLs are super nice and helpful and others are not. It’s basically the luck of the draw if you get a good one. As for your supervisor some will interact with the advisors and make sure everything is ok  and others you won’t even know you have a supervisor and could care less. There is no benefit to this job other than a paycheck, that’s if the payroll department can even get it right. It is a constant fight to get paid for the hours you work. Just make sure to double check any changes that they make on your check compared to what you have. Many times you will show you worked one set of hours, your TL will show another and then the payroll department shows something completely different. After you are there for a year then you can get health Insurance and vacation. Your vacation days never increase the longer you work there. Because they are based off of a temp agency even though you are not technically a temp they still give you the benefits as if you were temp and not an actual employee. Another thing is their systems rarely work. They constantly freeze or don’t fully load.  When it comes to surveys, like many customer service jobs,  they base  your performance on those customer surveys. The problem with that is you get one bad one and you could have 7 good ones that one bad one drags your percentage down and it will take about 9 good surveys to make up for that one bad.  Even if the customer says that you did an amazing job but they are mad at just the company that will still count against you. You will get surveys for chats that you only said hello on and the customer didn’t respond, still counts against you.  There has also been times that you will get a survey and you didn’t even handle the case or the chat it may have rolled before you could even type anything to them. Still counts against you. If you do chat it is common you will be handling 3 chats at once. It can be very overwhelming. Then when it finally gets a little slower and you can fell like you can breathe, they cut hours and it’s right back to being super busy. There are other companies that do the same program, the pay may be a little less, but they offer way more benefits to employees

The good aspect of this job is the flexibility, you choose the substitute teaching job you want online.  Also some teachers are appreciative just for you showing up (I guess some times nobody takes their request, and I suppose somebody on staff must take up these classes).  Also, most often, staff and other teachers voice their appreciation.  They do pay every week and the payroll system seems to work well.  Pay is adequate but this is offset by the fact that there are absolutely no benefits.  There are also positions available for "Building Substitutes."  If you are a building substitute you are required to show up everyday at the beginning of classes and you are guaranteed to get paid for that day.  I think you are given two working days leave per term.  Even though this is full time work, benefits generally offered are not in fact offered at all.  Also working as a building sub you may find yourself in multiple classrooms during the day covering here and there for vacancies that arise.  This can even happen if you aren't a building sub.  I don't know if this is legal, but no doubt this company has a legal department, active lobbyists and no doubt a gaggle of lawyers on retention which may offer legal bypass kosher or not.  
I worked a number of schools over a number of years and would advise avoiding schools in lower income neighborhoods.  They are rough and confrontational even at the secondary level (many subs walk away from these schools with tears in their eyes).  Sometimes job listed on the site are false jobs.  It is best to call the school and confirm the job especially if the vacancy is for a SPED AI.  Another complaint is that no matter how many years you work for Kelly Educational Services you will never gain any positive standing.  If a complaint is made against you they will automatically block you from their site to choose jobs and you must submit a written report of your side of the argument in 24 hours.  No doubt the complainant is not given such a deadline.  In fact, at a minimum, you will be banned from the site for at least a month.  (Be subservient it only takes a phone call to put this sequence into motion, no matter how slight the offense or perceived offense.)  Of course a false complaint can be made without any retribution to the complainant.  Needless to say Kelly Educational Services are highly favorable to the complainant in such matters and as an effect of this any staff member of any school can effectively end your employment with Kelly Educational Services permanently.  Don't be so foolish as to consider Kelly Educational Services as an impartial arbitrator, you won't even know who filed the complaint and you will not be given any response to your report.  Not withstanding all the above this, maybe ideal part time employment for applicants with erratic schedules.  With the right degree of a subservient demeanor it can last for some time.  As for myself this company has left a seriously bad taste in my mouth and it seems I am in the majority of past employees in this regard.

Kelly Services is not a bad company, the leadership is as a whole supportive and knowledgeable. However, corporate management should make a bigger effort to confidentially gather feedback from full time employees on their local leadership and operations. There was a dramatic negative shift affecting business and morale of full time employees. Dishonest business practices started to become the norm, and even encouraged-doing anything necessary including falsifying records to meet the needs of the customer. Work/life balance and support were no longer important and the focus was solely on gaining a bigger presence in the local market with little to no regard for the employees who were making it happen. Ultimately this resulted in the loss of several large accounts due to overworked, underpaid and burned out employees. The irony is staffing levels decreased, placing even more burden on the employees, who were required to perform the jobs of 3, even 4 employees with no increased salary to compensate. Not only was there no recognition for assuming these responsibilities, there was little to no support from management, and no tolerance or flexibility on family emergencies, illnesses, appointments, etc. Additionally, due to the decrease in staffing levels, it became the norm for their to be multiple payroll issues for the temporary employees, and other serious issues which required constant escalation to the corporate level. The management became a dictatorship watching from the sidelines, no longer leaders concerned with developing their employees and offering guidance and support. The management falsely promotes to new and current clients a positive environment with the bandwidth to handle their needs, however their is a clear consensus among full time employees that the environment is in fact hostile and extremely negative. Nearly all full time employees are actively looking for other opportunities. There is the promise of an open door policy, however it is for compliance and appearances only. It is well  known that any discussions or concerns brought to management will not remain confidential within the management team, but also shared with other full time employees purely as a topic of conversation. There are members of management who openly mock other members of the management team as well as other full time employees. Personal information is shared freely with no regard to the promises of confidentiality.Turnover increased tremendously with multiple long time valuable full time employees quitting for better opportunities or released to make way for management's personal connections who are not held even close to the same expectations. The pay for full time employees is clearly below market standards-another irony for the near impossible expectations of the employees.
I would not recommend this company, nor would the majority of current and former employees

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