registered nurse

licensed vocational nurse iii

senior customer service representative

licensed vocational nurse

certified medical assistant

Kelsey-Seybold Clinic

Have been with company for a little over 4 years and it "seemed" like a great place to work at first. My interview had me thinking the environment would be like no other, so I gave it the benefit of doubt. The work life balance is sub par! It's great for management because they are never here and don't staff accordingly with shortage. Both of the admins on the floor are either out on the same day, or one is out and when they return the other departs. They are salaried, so not sure how that is tracked vs the hourly employees. My direct sup shows favoritism to some team members over the others and the guidelines for PTO/sick time is given exceptions to those few, which is not fair. 

The staff is messy and immature to be primarily ladies 35+. People smile in your face one day...then don't speak for weeks on, unless they need assistance in an area they are not familiar with. Sad thing is it was brought to mgmt.'s attention, but bc they are scared to "manage" and create a pleasant work environment, it is the way it is for a reason. Of the FD staff that was here when I began, I'm the only one still here due to reasons such as: toxic environment, being harassed about petty issues and hypocrisy when it comes to policies. We aren't supposed to be on phones, eating at desk, etc., but depending on who you are that is permitting. Hmmmm..... 
We also rarely have team meetings, last one was last year and we are almost into the final qtr. of the year. Smh. But hey that's life sometimes. 

The company as a whole is ok, but recent changes in benefits, for example: not being able to use one's sick time until the 3rd day you are out is ridiculous. So I have to use up my PTO which is for vacation and off days BEFORE I can even use my sick??? My sick time is steady accruing and I'll never get to use the 90+ hours of it until I exhaust days of PTO!!! They stated they changed it because it was the standard in the healthcare industry, but I have yet to find a organization that does such.

There are cons with any place of employment, but I'd rather work for one whose environment is one that truly reflects its mission statement and creed. Customer service starts from the top and trickles down. You can't expect an employee to provide a service that you don't possess yourself and what would motivate an employee to do such, if they don't receive it themselves?

A typical day at work with Kelsey Seybold Clinic consists of signing into your computer at EXACTLY 7:55. One minute before is too early and one minute after is too late. If you are early you are written up and accused of trying to obtain overtime pay. If you are late, you will be written up and threatened with firing. You are then "assigned" your duties for the day; even if you have been doing the exact same job for 10 years or more, the management of Kelsey Seybold has NO confidence in any employee, that the employee can prioritize their duties and responsibilities for the coming day and "get their job done." The scrutiny and micromanaging that each employee must endure on a daily basis is unbearable, time consuming and defies understanding, to say nothing of being unprofessional. It is tantamount to harassment on the job. Doctors and nurses are
well educated professionals. They are equipped to complete their days' work in a professional and timely manner but they are NOT allowed to do this at Kelsey Seybold Clinic. The duties of nurses and physicians, and the completion of those duties is overseen by an administrator who holds no degree in management and a nursing supervisor who is so afraid of losing her job that she refuses to defend the actions of her own nursing staff. If an employee attempts to find and offer solutions to patient safety issues that employee is warned to "not make waves" and to simply "do what the doctor tells you to do." As an employee you are intimidated and interrogated on a daily and weekly basis respectively. You are told "We have our spy's watching you." Any claims made against an employee do NOT have to be true in nature or even substantiated by other staff members. An employee can be accused of any mis-action, misbehavior or misconduct while at the clinic and that employee has NO recourse and NO ability to defend themselves or even address the untrue claim/s. There is no path to improvement or improving the work situations or conditions at Kelsey Seybold Clinic. There is no assistance or support offered to any employee from any management personnel. If having a supportive and "team like" working environment is what you are seeking as a professional, it would behove you to look elsewhere! –

A typical day at work with Kelsey Seybold Clinic consists of signing into your computer at EXACTLY 7:55. One minute before is too early and one minute after is too late. If you are early you are written up and accused of trying to obtain overtime pay. If you are late, you will be written up and threatened with firing. You are then "assigned" your duties for the day; even if you have been doing the exact same job for 10 years or more, the management of Kelsey Seybold has NO confidence in any employee, that the employee can prioritize their duties and responsibilities for the coming day and "get their job done." The scrutiny and micromanaging that each employee must endure on a daily basis is unbearable, time consuming and defies understanding, to say nothing of being unprofessional. It is tantamount to harassment on the job. Doctors and nurses are
well educated professionals. They are equipped to complete their days' work in a professional and timely manner but they are NOT allowed to do this at Kelsey Seybold Clinic. The duties of nurses and physicians, and the completion of those duties is overseen by an administrator who holds no degree in management and a nursing supervisor who is so afraid of losing her job that she refuses to defend the actions of her own nursing staff. If an employee attempts to find and offer solutions to patient safety issues that employee is warned to "not make waves" and to simply "do what the doctor tells you to do." As an employee you are intimidated and interrogated on a daily and weekly basis respectively. You are told "We have our spy's watching you." Any claims made against an employee do NOT have to be true in nature or even substantiated by other staff members. An employee can be accused of any mis-action, misbehavior or misconduct while at the clinic and that employee has NO recourse and NO ability to defend themselves or even address the untrue claim/s. There is no path to improvement or improving the work situations or conditions at Kelsey Seybold Clinic. There is no assistance or support offered to any employee from any management personnel. If having a supportive and "team like" working environment is what you are seeking as a professional, it would behove you to look elsewhere!

Management at Main Campus is very cut throat. They have favorites. They tell you misleading information. DO NOT TRUST THIS PLACE. very back stabbing. The leads DO NOT Help you. The older employees run and snitch on you about petty things. Do not leave your personal items unattended they will be missing. It's Slave drive work. Management is watching your every move like youre a prisoner. They have private meetings about you and you will never know it. You will be called into the office and be tormented about your character, productivity, personal life. Management is very jealous insecure women. Do not Trust anyone Period. They do not care if you're sick. All your calls beeing taped so do not make any personal phone calls from your desk. Do not tell anyone about your personal business where you live what you drive. They will research your information just to be messy. You will think youre working for a great company when you first start out. Give it a few months then you will find out the truth. Human Resources is useless they all stick together. Management will use your illnesses against you. So if you can hide it please do so because there heartless individuals Supervisors and Management.You will never get awarded for your great performance. You will be Reprimanded if you do 1 thing wrong beleive it. Very Petty place to work. Please Dont get trapped here it will only get worser. If you like beeing in Prison this is the place for you. Good luck you will be miserable. Watch your back and keep your Notes! You will need them.

•	Manage assigned work file(s), which include web-based work files. Conduct and analysis accessing accounts.  Adjudication experience in a HMO, PPO, or TPA environment.
•	Adjudicates rejected and unpaid claims in accordance with established departmental policies and procedures; Communicating with insurance companies regarding unpaid claims.
•	Identifies payor reimbursement patterns and trends and alerts management on an as needed basis.  Demonstrated understanding of DRG pricing methods, Outpatient Prospective Payment System Mechanics, Outliers and Case Rate Payment Mechanics
•	Meets established production and quality standards.
•	Works in conjunction with Level I employees, responding in areas of expertise in order to assist in denials, appeals and timely responses to accounts needing additional attention.
•	Maintains competency by staying abreast of assigned payor(s) guidelines and policies regarding reimbursement.
•	Communicate with patients and/or clinics to supply insurance information &benefits. Communicate with Admissions, Utilization Review. Business Office, Physicians or their offices, any problems or additional information needed for authorization, referral or pre-certifications. Demonstrate strong working knowledge of Payor Contracts, Utilization Review procedures (specific to authorizations)
•	Helps to ensure patient satisfaction, physician satisfaction and effective revenue cycle process.
•	Performs other duties as assigned.

Successfully forecast call volume and average handle time for multiple skills using Verint software and excel, trend analysis, while meeting forecast accuracy goals of +or- 5%. Partner with other departments such as Marketing to ensure impacts to the call volume are built into forecasts. Monitored real time data and made time adjustments to ensure service levels are being met. Managed schedules and time off request and made suggestions to the Recruiting department on shifts to hire for. Maintain daily, weekly, and monthly summaries sale and executive rollup. Assisted effectively with weekly and monthly report distributions. Schedule appointments in a prompt and courteous manner utilizing Epic scheduling software. Input agents schedule, fix adherence and approve or deny vacation request. Able to problem solve for patients utilizing identified resources. programs and systems that include IDX, Windows 2000. Responsible for registration of new patients and account set up of insurance and demographic information. Responsible for patient check-in and check-out on Pos system. Collects appropriate fees, co-pays, deductibles and co-insurance amounts. Performs cash control procedures for daily accounting of opening cash and closing cash balance. Performs reconciliation procedures for patient billing. Provides assistance to patients in a friendly and courteous manner.

I was originally hire as a phone triage nurse but to my surprise when arriving to the facility for my first day I was immediately informed that I would now be working full clinic with a Dr. I then looked at the Dr. schd which was full everyday appx 22-25 patients M-F. I was upset because I should have been notified about my job title changing. Staff members would constantly tell me how horrible the Dr. is and that's why I was chosen to work with her because I was a newbie. Management micromanaged to the tee....it was horribly annoying. The morale was very low and many staff members were unhappy there, Honestly it was one of the most life sucking jobs I have ever had. The administrator was 10 times worse rude nasty and wouldn't open his mouth to speak. I put in my 2 weeks notice with in 2 weeks of working there. Although everyone had something negative to say about the Dr. she was very kind to me and stated how professional I was and that working with me has been great. After putting my 2 weeks notice in management was so nasty, mad, and petty they decided on Friday around 4 pm to tell me my services were no longer needed. I was definitely fine with that so I got my things and exited the building. They actually had the nerve to walk me out the building as if I was fired when I'm the one that put in the notice. This was one of the worst places I have ever worked in my life due to poor management (nursing supervisor & administrator)

Don't expect decent raises or promotions; the crooked management have decided who get the promotion long before the job is posted. You apply for an internal job knowing that you have no chance to obtain it as it is all just a process of formality.

Senior management could care less about the employee unless you are in "the click". They ignore your concerns and don't even try to take time to get to know you. They even walk right past the workers who keep the business afloat and could care less about speaking to them.

If you don't kiss butt and fraternize with management you won't ever get a leg up in the company. Hard work and results seems like a negative than a positive.

Anyone that comes in with ideas of improvement are seen as a threat to others job so the management team either claims your idea as their own or flat out ignore the idea.

It isn't surprising that this company not so long ago came out of bankruptcy and had to be financially supported by St Lukes. The leaders of the company are horrible and don't live by the companies missions and values. The organization is slow to respond to growing competition so there is no doubt that it will fall again. 
Poor management will down an organization every time.

If you ok with being micro-managed, not being heard, not advancing, being a robot, not getting paid what you are worth, enjoying drama, enjoy getting talked to crazy by patients, being lied to about what you really thought you were being hired for, being lied to how the company really operates, enjoy tattle tellers, enjoy administrators, supervisors and coordinators who tries and throw you under the bus or who just don't care, or enjoy a place that is boring and is strict on celebrations *well not for all clinics or people..at their discretion* <<favoritism, or enjoy not having incentives, or benefits or constant write ups about being 1 to 2 miniutes late, or if you ok not being concerned about your own saftey. Oh yea KSC requires you to try and make it to work during a hurricane or ice day. If not you will be wrote up and required to use your vacation. Clinic must go on, even if there are no lights. Again all about numbers. So, if totally ok with all the above...this your place to work. I highly recommend this place for new graduates out of high school or the new graduates out college or the very naive or to the ones who knows no better. Good luck.

You spend most of your time on the phone and computer. I’d help out with walk-in patients here and there, but I didn’t interact with them much unless I was giving out meds or doing something the MAs or LVNs couldn’t do. They tried to cross-train me to take on more tasks, but when they didn’t offer a pay raise for it, I turned it down. The raises were so small, it was really disappointing. At first, we each had two providers to take care of, but I ended up with one doctor and two nurse practitioners. Even though they said the NPs counted as one full-time provider, they were seeing more patients than the doctors. A lot of the nurses, including me, ended up leaving around the same time because of all the issues. The nurse manager and nurse coordinator quit too, and they replaced them with an admin person who didn’t really have healthcare experience. Toward the end, they brought in a higher-up to listen to our calls because our scores were low. But the reason they were low was because we were understaffed and had way too much on our plates, like doing provider work while managing constant phone calls. In the end, the lack of support and the crazy workload made it impossible to keep going. I stuck around long enough to get my sign-on bonus, but after that, I put in my two weeks. It might be different at another location but this was my experience

Top Job Titles	Average Salary
Registered nurse 4 salaries reported	$77,750 per year
Licensed vocational nurse iii 96 salaries reported	$54,970 per year
Senior customer service representative 1 salary reported	$46,803 per year
Licensed vocational nurse 4 salaries reported	$28.22 per hour
Certified medical assistant 4 salaries reported	$19.75 per hour

Working at Kelsey-Seybold Clinic: Company Overview and Reviews

Kelsey-Seybold Clinic

Kelsey-Seybold Clinic Ratings

Popular jobs at Kelsey-Seybold Clinic

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected