customer service representative

sales representative

customer support representative

senior customer service representative

senior branch manager

Kennebunk-Savings

At first this company seemed like a good place to work, but it quickly became clear there was heavy favoritism and a very clicky environment. Within a single year, my entire branch turned over — every position had a new person. That speaks volumes about the culture.

Regional and division management were unprofessional and judgmental. As an example, I once wrote to my temporary regional manager, “Good morning, can I ask you a quick question?” and received the one-word reply, “No,” which was brushed off as a “joke.” Experiences like this were common and demoralizing.

Although they are updating some systems, most remain outdated and time-wasting. Over the past year, changes in CEO and branch management structure had a very negative impact, making it even harder to do the job effectively.

As a salaried manager, I was expected to work well over 40 hours per week. If I wanted to take a lunch, I had to physically leave the building to avoid being interrupted, and I was only allowed to leave if another manager was present. When my manager was on vacation, I was left in charge and couldn’t leave at all. Meanwhile, hourly employees were capped at 35 hours, so if they worked extra, they didn’t receive the overtime pay they deserved.

I would not recommend working in any retail-facing role here (branches, customer care). Back-office employees seem to be treated much differently, but for retail staff, the culture and expectations are very negative and unsustainable.

I worked for KSB for many years.
It's basically like high school.
There are many hard working people with integrity that work there, but the higher up you go, the less of those you see. You honestly don't even have to look that high up. 
They lure you in with funny employee videos and make it look like they care about their employees, but where it counts they fall very flat. You are expected to stay in your lane and be thankful for what you get. 
Severe nepotism in HR/Branch management. If you are lucky enough to be someone's favorite you will go far. If you value hard work and think you should be compensated accordingly... save yourself and look elsewhere.
Or stick around for the resume experience and then move on.




Excellent community oriented small bank. Flexible and understanding of work life balance and the often promote from within. Most senior managers are friendly and approachable. Benefits include a pension which is unusual these days. People are mostly kind, encouraging and good team players with the occasional difficult person. When there is a bad or difficult employee, they seem to be allowed to stay years longer than they should to the detriment of other high performing team members and it can drag the other members down. Some toxic employees were allowed to stay for years and push others out the door.  Biggest downfall is the level of pay compared to other similar positions and they have lost great employees for that reason. There is a profit sharing program but it's usually only a couple hundred dollars a year. 

Worked 10+ years as a teller.  Big disconnect between management and those who work in the branches.  Easy for a good employee to get lost among 300+ other employees.  Seen a lot of good employees leave and it seems upper management doesn't care to try and hold on to them. I was given excellent reviews year after year, told I was exactly the kind of employee they were looking for, yet when I quit no one even asked why.  The attitude was just.. ok, who’s next in line.  Lots of over turn in staffing.  With that said, advancement is rather easy if your looking for it.  Positions open up frequently.  If working in a branch you just have to hope for a nice group.  Some branches have their cliques.  The bank in general is great keeping community in mind.  Lots of opportunities for volunteering.

Although their values are good - and they do what they can to put the customer first, their management team, especially senior management - is the most disfunctional group of people I have ever worked with. No one can do anything without a certain person's approval for fear of what she may say or do. No one can make a decision in management for themselves. They make up positions that are unnecessary. They have no real training program for new employees, and communication of expectations at hire are not communicated. Senior management is very hypocritical. Procedures are redundant and outdated. They overspend on things where they should cut back. The benefits are horrendous.

This company does not care about their employees at all. Any open position that should be filled by promoting current employees are given to outside unqualified applicants. If you’re sick or need time off you will be questioned and made to feel bad for needing said time. They do not care about you personally and you will not be recognized for doing a good job. You will be told you’re unable to do certain things as it is “company policy” yet your manager and other team members are allowed to do it. 

Processed various tractions including, but not limited to,deposits, withdrawals, loan payments check cashing (within assigned limits), etc.Responsible for accurately processing all transactions, including cash draw.
*Provided training to new tellers
*Balanced teller drawer on a daily basis
*hired as Teller I promoted to Teller II
Management was great and great people to work with at this branch and others.
Hardest part of the job was making sure that everything matched at the end of the day.
Most enjoyable part was seeing the towns people on a regular basis in work and outside of work

Between the easy going co-workers and the pleasant customers, working for Kennebunk Savings has been an awesome experience thus far.  The system is really easy to learn and they are a very efficient company that is on top of modern technology and cares very much about their customer base. The hardest part about the teller position is looking customers up and making sure you give them the correct information. As far as processing transactions though, it is very user friendly.  My favorite part of the position is how fast paced it is.  Theres so much to remember to be able to assist your customers in a timely fashion, its not just cashing checks.

This is a great place to do your personal banking but not a great place to work. I worked in their insurance division. 

Very low wages compared to similar insurance agencies & banks. They also require voulenteer hours and if those aren’t met you could lose a bonus / raise. They will brag about donating millions of dollars to local non profits but they will not pay you a living wage. 

Management was very strict and difficult to work for. 

If you are a seasoned insurance professional you can find a much better place to work

This was the most toxic work experience of my life, without a doubt. Management style within the PL Insurance department is what most would call micro managing. It wasn’t uncommon to have leadership say one thing then do another or for one manager say one thing only for another to contradict. Walking on eggshells and trying to keep your head down in a bid to avoid interactions with management is pretty common. Also had a coworker ask to use sick time due to mental health and was told she couldn’t go home sick “just for being anxious” so there’s that too. 


Top Job Titles	Average Salary
Customer service representative 52 salaries reported	$23.95 per hour
Sales representative 18 salaries reported	$25.12 per hour
Customer support representative 3 salaries reported	$27.59 per hour
Senior customer service representative 12 salaries reported	$23.46 per hour
Senior branch manager 3 salaries reported	$72,018 per year

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