customer service representative

driver

warehouse worker

delivery driver

technical writer

Kennicott Brothers Company

There has long been an issue with appropriate pay and work/life balance. Now, there is also the issue of a leadership team willing to sacrifice quality employees because their own egos get in the way of running the business. 

New positions are being filled that have long needed to have been filled, but the people who have been screaming and shouting for these improvements for decades are being pushed out. 

Leadership is allowing toxic work culture to drive people out. They have to pay consultants and temps to get the work done. They could have just paid people appropriately and listened to the employees who felt a genuine sense of loyalty to the company. Instead, they are bleeding money because of indecisiveness and lack of ability to manage and strategize. Decisions are made on gut feel instead of data. 

I would work for this company again if some of the top leadership positions were filled with people who 1) actually had the business knowledge to run a company this size 2) after an internal review to appropriately pay people for their positions in different markets. 

People are often left without a manager or appropriate person to report to because of the crazy turnover in high positions and lack of communication around people leaving. 

I've had good managers and wonderful colleagues at different times, which is the only saving grace. Overall, the company itself hides behind being "Employee-owned" to prevent appropriate raises. "We're like a family" is a giant red flag here that is used to take advantage and burn people out within months. 

To begin, I throughly enjoyed working for this company 99% of the time. I am by no means a disgruntled former employee. However, everything positive I had to say about the company went down the drain in my last week there. I gave a one month’s notice, fulfilled that notice and left at the end of the fiscal year. The Senior Leadership at the company decided that since I would not be an active employee in December, when the fiscal year bonuses were paid out - that they didn’t need to pay me. This was a performance based bonus that I had worked for and deserved. No where in their handbook did it state this policy that they decided to put into place. 

I loved working with most of the people I worked with, there was a good work-life balance and it being employee owned is also a good thing. With all of that being said, I’m happy that I’ve chosen to move on knowing now the type of people that make up the Senior Leadership team. 

If you're getting a position as a fresh flowers salesperson at the Tampa branch, you'll be making easy money. Any other position is going to require more overall work for significantly less pay. If you are a driver, you will likely need a second job. As a Warehouse Manager I needed a part time gig on the weekends to make ends meet and I don't exactly live a luxurious life. The pay gap is insane and there are no plans on fixing it.
Turnover rate has been ridiculous in the last few years, corporate has been making counterproductive or frivolous decisions, and any criticism (no matter how warranted) of a higher up is taken as an offense. Loyalty and good numbers used to be what kept people sticking around. Now, it's mostly down to how well you can appease the overlords.

I worked in the Indianapolis location for over a year and found the management lacking in integrity. Right before I got there my position had been held by 9 different people in the last 2 yrs according to other employees. That alone should have told me to run but I stuck it out made great advancement but was held to the same quota as someone that had been there for over 20 years. None attainable quotas are designed to ensure turnover. Treatment by other employees was disgraceful and management did noting to curb it. Management taskes all other employees to advise you of your job instead of speaking to you directly. This creates a negative environment for new people having little to know contact with mgt on duties.

My typical day at work was a fast pace pleasant place to work. There was always something to get done calls to make, daily duties, and weekly assignments to be met.

 Mangement was ok, always there if you need them. Easy to get alone with. all of us would pitch in to help one another when needed. 

 There were no real hard part of the job only when the system might break down around the end of the month, and we must meet the deadline on that day before going home.  

The most enjoyable part of the job is when we all get together for a special event, or working  in a team to meet deadlines.

Most of everyone got alone real well.

I cant say it was a bad job but I can say it became apparent that there was no room to grow in the branch i worked at.
Every day at work seemed the very same, you clock in and do your particular job, nothing fancy, nothing special.
Through the time I worked there I learned a great deal about flowers and plants, which was nice.
The people I worked with were very nice, considerably older but a fun group to work with.
The most enjoyable part of the job was the interactions with customers.
The management was by far not up to par and it created an atmosphere that was inefficient at best.

My location was a company buy out acquisition by Kennicott that constantly ran into decades of former customer practices running headlong into new corporate mandates. 
Very high turnover due to very low pay with no incentive for improvements aside from a management promotion. Constant “corporate says meet these expectations/sales” that were unrealistic and caused divisions within.
The one saving grace was the people within for the most part were kind and nice; other than that not a pleasant experience.

The hours are early, but that is typical in the industry and means you are out by 3 or 4. I have learned a lot about the industry and also how to communicate because it is done so poorly that you have to make a way for yourself. The hardest part of the job is the high volume seasons and how stressful it is - you're dealing with customers who are usually dealing with their own customers who are going through the most stressful times of their lives. The best part of the job is the discount on flowers and the great relationships with coworkers.

A typical day starts at 6 am and if you're part-time you leave at noon, full time, you leave at 3 pm.
Extensive knowledge of the floral industry. Management was great, both managers. The culture is very relaxed but conservative. Friendly and very understanding staff. The hardest part of the job was lifting to boxes of flowers, the most enjoyable was the cooler and aroma.

Ihave worked at this company for 10+ years.  I was an amazing company to work at. As this company grew, it lost the family together feeling. Being an employee owned company(ESOP)  previously were made to fell like employee owners mattered. The bigger this company got the colder it became. Feels like employee owned just in name. Do not have an opinion of your own.  JUst holding on until I can retire. Hopefully I will make it.
It saddens me that this company that I loved so much is no more than a job.

Top Job Titles	Average Salary
Customer service representative 24 salaries reported	$18.86 per hour
Driver 26 salaries reported	$16.61 per hour
Warehouse worker 20 salaries reported	$16.69 per hour
Delivery driver 5 salaries reported	$16.10 per hour
Technical writer 5 salaries reported	$102,500 per year

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