parts driver

diesel mechanic

service advisor

counter sales representative

truck driver

Kenworth Northeast Group

The organization has experienced a significant decline in both its workplace culture and overall operations over the past several years. Professional standards and accountability have steadily eroded, and many employees have expressed concerns that workplace issues are not consistently addressed by leadership or Human Resources. This has contributed to an environment where employees often feel discouraged from raising legitimate concerns.

There are widespread perceptions of favoritism, inconsistent decision-making, and a lack of accountability among leadership. These issues have negatively affected employee morale, trust, and retention.

Operational performance has also declined. Departments that were once well-supported, including Sales, Parts, and IT, have experienced a noticeable reduction in effectiveness due to leadership decisions, staffing changes, and the loss of experienced employees. Communication between departments has suffered, response times have slowed, and employees often struggle to obtain the tools, resources, or support needed to perform their jobs effectively.

Many long-term employees have commented that the workplace culture and day-to-day operations changed significantly following leadership changes. A location that was once viewed as productive and collaborative has, in the opinion of many employees, become increasingly difficult to work in due to inconsistent management practices and declining leadership standards.

Prospective employees should carefully consider whether this environment aligns with the type of workplace they are seeking. Those who value professionalism, accountability, ethical leadership, and a supportive culture may find that the organization no longer reflects those qualities.

Management has been routinely terrible for the past 10 years, going from the premier heavy duty shop in CNY, to a running joke. Instead of accepting the fact that they will have to pay well for a solid, dependable management team, they continually hire people that are a combination of: dishonest, incapable, inexperienced, inept, lacking in basic communication skills, unable to juggle multiple things at once, steal from the company, and try to push out the current mechanics to bring in their cronies from their old shop.
Parts department is forced to stock absurd amounts of stuff for engines and vehicles that are either discontinued or will never be seen in the shop. They also still use a paper ordering system for some reason, so it can become a mess in a hurry.
They were very fair with pay, work hours, and benefits; paid training was available, and pushed heavily by the company.

No company is perfect, but Kenworth Northeast pays above average and works hard to take care of its employees and to be fair and honest with all employees. Kenworth Northeast is always reinvesting in the company and its employees and does its best to provide the lowest cost for health care and benefits. For truck dealerships in NY, Kenworth Northeast is second to none. It is fast pass and expectations are high, but for those with good attitudes and self driving individuals, the reward is great. I been in Albany 5 years and seen people come in as parts drivers and work there way up in a short amount of time to have a long career ahead of them. I seen Techs come in  green and within 2 years or less get certification either in MX engine or Cummins or both. Kenworth Northeast is a place to call a home.

Hours were good.If you don't have much experience you should be a quick learner to work at a Dealership as fast paced as this one.Company is based out of Buffalo New York and are nice to work for but I feel they should have spent more time in the Boston area so they could get to know the people a little better in this area. Managers in Brockton are excellent to work for but at times it seemed that key decisions could not be handled correctly because they had to run it by the Buffalo people who were not at the facility enough.Overall good place to work for and I wish them the best of luck in the future.

As a dedicated employee for 18+ months I can honestly say that I was not appreciated for my performance on a day to day basis. I was taken advantage of during my time at Kenworth for my ability to exceed expectations. There is no consistency with expectations either.  The two Supervisors in charge have not a clue how to treat or talk to their parts staff. I gave a 2 weeks notice and prior to the ending of the notice they abruptly let me go and was unable to give me a valid reason. Do yourself a favor there's better places to work on indeed, keep scrolling.

I scratch my head and wonder how certain people are put into management roles. They don't want to work. They don't know how to treat employees. They want to come in, sit down, and collect a check. This is from the president on down. Managers hire their friends and family. It most cases they are useless as well. So that means you need to work harder, while others do less. If you don't work harder, you get reprimanded. Also, the friends and family make more than you too. It's not all bad. There are employees that are great to work with and work just as hard as you.

I've worked here for a couple years. Overall, the experience has been middle of the road.

The people in my store are phenomenal, they make the job worthwhile. 

The corporate side, is deplorable. Rampant nepotism, that leads to unqualified staff in, inappropriate positions. 

The PTO policy is abysmal. 12 days/year. No special bank for bereavement. No payout upon resignation.

My store was great, I loved it. But honestly, I wouldnt recommend anyone to work here. 

If you have young kids or are planning to have kids, not the place for you. You get treated differently if your priority is your children and not your job. You can work there for years and not be valued. Your opinion there does not matter. if you voice your issues, it still doesn't get addressed. You are just a number there and treated like you are replaceable and do not matter. Overall not a good place to work if you have a family that is your priority.

Been here almost 8 years and ive seen the place grow from its infancy to where it is today. Would say easily the best dealership in town with a shop full of guys that have each others backs. They pay me top dollar with quarterly bonus, send me to training frequently, and give me flexability to work days or nights when I need- talking about 4/10s here soon! We get it done.

Good work environment; good work/life balance and benefits; management treats you fairly and not super strict on you-just as long as you get your job done.

Top Job Titles	Average Salary
Parts driver 10 salaries reported	$18.80 per hour
Diesel mechanic 5 salaries reported	$38.40 per hour
Service advisor 4 salaries reported	$26.25 per hour
Counter sales representative 6 salaries reported	$23.67 per hour
Truck driver 3 salaries reported	$26.67 per hour

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