optician

optometric technician

patient care coordinator

practice manager

coding specialist

Keplr Vision Group

During the interview and job offer process, the company was consistently portrayed as a quickly growing company with a lot of room for growth and upward movement. In my interview my hiring manager said he planned on promoting from within as the company grew and positions opened up, because he knew how bad for morale it would be to fill the new roles with outside hires. When I was called with the job offer, I was given 3 or 4 examples of people who hired on, worked hard, and were promoted and moved into new roles within their first 6-12 months at the company. The person offering me the job compared Keplr to State Farm and told me it would be better because I would be always learning new things and able to grow, that no one sat stagnent for long. I accepted the job, and for the first 5 months I was regularly working 10-20 hours a week of unpaid OT to help the company meet their goals. Around that time there were new roles being created in my department. I watched as all but one of those roles were filled with an outside hire. I asked several times for different people to show me new tasks so I could learn or grow as I was promised, and no one ever did. I left Keplr with the same technical knowledge I went in with.

Communication during the first part of the Covid Pandemic was barely existent. Certain members of the HR staff were rude and dismissive of concerns. Office employees were brought back in stages starting in Mid-May, but Covid protocols, like wearing masks, were not put into place until August. The bathrooms consistently did not have soap, unless it was brought in by an employee. Management did not give any consideration to parents whose kids were doing distance learning for the 2020-2021 school year, and would not allow them to work from home some days to be with their kids. 

The first few months I worked at Keplr, even though I was putting in large amounts of OT, due to our department being understaffed, I felt valued. Management seemed to care about the employees and appreciated the extra hours we were putting in. Around May/June of 2020 that all changed. It no longer felt like management valued their employees. I was talked down to by members of upper management. My manager no longer seemed willing to hear my departments concerns or offer any help to us. Morale is down among most non-manager employees.

There is a lot of potential at Keplr, but until management starts appreciating their employees again, morale will continue to be low, and turnover will continue to get worse. Take the time to build the morale back up. Involve your team members in meetings and making decisions that affect them. Allow them to voice their concerns, and do what you can to alleviate them.

It's embarrassing how quickly this company went from being a place that employees regularly gushed about to their friends and families to hemorrhaging their employees across all departments because the senior leadership team is too arrogant to do some introspection and do more than slap a bandaid on a severed limb.

This company was filled with talented, capable, wonderful individuals who brought both diverse personalities and brilliant ideas to the table that allowed individual departments to foster strong cultures built on mutual respect and trust. I was fortunate to be part of a team that despite being actively under supported for years managed to thrive and would not hesitate to go above and beyond for each other without complaint. These are individuals who thrive on change, challenge, and are capable of moving mountains even if all they're given are shovels. Unfortunately, rather than capitalize on the talent that Keplr had, upper management chose to alienate those individuals preferring to instead allow a pervasive culture of anxiety and stress to infect the company while favoring "yes" men who will not challenge the often unreasonable and arguably irresponsible decisions the senior management team makes. 

It's both insulting and ironic that despite having leadership meetings discussing how to improve company culture and satisfaction led by people who have decades of experience, in less than a year they managed to obliterate any loyalty and hope anyone had left by being too out of touch to genuinely build on the strong culture that was already there and allow the employees actually doing the work to identify and solve problems at their root. Performative management and corporate buzzwords only get you so far. 

If you want a career in which you're underpaid, underappreciated, under supported, and leave every day feeling defeated with management that will not hesitate to throw you under the bus for their own mistakes but might offer you a gift card so you can afford Starbucks in the morning to keep you awake while you're working 50+ hour weeks and still are not able to finish the work you'll be blamed for later, then this is the place for you. 

When I started here, the company was very small and the RCM team was very close knit, fun, and supportive. The company has grown exponentially since then, and doesn’t know how to function with so many clients. They have become greedy in their quest to expand and have taken no consideration into whether they have the manpower or resources to provide the assistance they claim they can provide for clients and acquired practices. Instead of listening to employee concerns, upper and middle management has been filled with yes men & women, who pile more and more work on for no additional pay and rarely offer praise. The position I was in was budgeted to be one person for every 50 practices. By the time I quit I had 138 practices that I was responsible for.

There’s also zero job security. A coworker who’s been there for 5 years was canned simply because the new manager didn’t like them. The manager was told by several managers and HR reps not to do it, but fired them for a made up reason and then told everyone the employee quit of their own volition. Nearly 20 people quit the RCM department after this, and management refused to look at themselves as the problem, called the mass exodus a “minor speed bump”, and kept throwing more work on those that stuck around.

They have also adopted a creepy, cult-like ideology that they’ve started cramming down employee’s throats: we are all One Keplr. Which they bring out and say whenever they’ve got more bad news to deliver.

I really did enjoy working here when I first started three years ago, but all the garbage management that came in in the last year destroyed everything that was good.

Pros:
1. Learned a lot about optometry and different eye conditions/ diseases. The Dr. I worked with was humble and kind and encouraged staff questions and learning.

Cons
1. Make sure you get in writing about your pay and any wage increases. Was told $1 more during my interview than job offer letter. Contacted interviewer and was told after 90 day training period I’d receive the pay increase. It never happened, asked again and was told retroactive pay would be added to my check. It NEVER was.
2. Management changed during my employment…for the worse. Extremely unprofessional, rude, cliques, poor communication(would tell fave staff members info/policy changes but not me and reprimand for not following me protocols)
3. Breaks: only 30 mins but always felt was expected to not take one on busy days or sit at my desk and answer calls if needed.
4. Environment: I am a team player when it’s warranted. However I was expected to do the jobs of 3 people( including optical sales which I’m not trained in) and only be compensated for my own while management sat in the back on phone doing nothing. Other associates got away with poor work ethic and leaving early while you have to pick up the slack.
5. Benefits: insurance through job costs were high. Also, the pto policy was confusing and earned by the day…never had enough to take off. 
6. Insurance verification: no biller on site so was done through Keplr. Adding pt’s plans to system could take weeks which was annoying. Also, if they did not calculate correctly and I manually adjusted would get reprimanded. 


A day at work is dozens of emails, Teams meetings, Teams conversations & reports of info that corporate, middle & upper management already have. Being under staffed by 1 - 3 employees for a solid year required me to cover other positions, working late most days & weekends to get caught up from the week. Good thing we were closed on the weekend or I'd not have been able to catch up. This situation made it impossible to attend many of those meetings daily. They're recorded & we're supposed to watch them in our "spare time". Middle management made it impossible to complete things they wanted, which changed weekly, sometimes daily. They wanted to hire inexperienced staff instead of paying a decent wage to techs, patient care co-ordinator & apprentice opticians. There is no life-work balance. They know & don't care. Being understaffed requires you cannot take breaks, your paid time off or sick time when needed unless you left sometimes one employee in the office. You forfeit the PTO hours over 40 that you have earned at the end of the year. Paid sick time no longer accrues when you have earned 80 hours. This experience reminded me to take time to research & listen to my intuition. The best part of the job was some patients & staff. The worst part was middle management, director of operations. When  the doctors or I needed anything, including equipment, the requests were ignored. Looking at all the reviws here, I wish I had seen them before accepting employment and spending 18 months in a no win situation.

While working for Keplr the 4 years I was there, the company went through three name changes and expanded rapidly. Change seemed very exciting and I loved the team I was on. As described several times, this was a "build the plane while it's flying" company. My team adapted to the changes rather well and built ourselves up with mutual respect and understanding. We were fairly supported by upper management as well, getting praised for how we were doing. The company grew too quickly, without recognizing the manpower needed to keep up. We were put on a hiring freeze, proper training was put on the back burner, and new management was brought in. A tale as old as time, this is when things soured. Any growing and encouraging my team had felt like a box was put over us. It became almost militant. I had an essential team member taken away from me and was left with their tasks, but got written up for "doing what I wanted". No conversation beforehand about their expectations. I then felt as though I was under a microscope and felt paranoid I was going to lose my job. I did not feel safe or comfortable on a daily basis. I went to HR about my concerns and was told there was nothing they could do. A few months later, I was fired for some arbitrary reason. It was a shame because I genuinely loved 3 out of the 4 years I worked there. I would constantly gush about how much I loved my job. Around 20 people quit after I was fired, and I've heard they haven't learned or changed anything. In fact, I've heard that if someone questions anything, they are considered a problem. That's not ok.

This company is a train wreck!  The overall lack of organization is too much to get into detail about, but when my practice was acquired by Keplr, the wheels fell off the cart.  At first, the two parent company's who merged to create Keplr could not even agree on rules for their handbook, so we were not provided with one (no rules, no leadership, NOTHING).  All of the staff lost a year of PTO time, and many who had vacations planned had to either cancel, or take them without pay.  Not to mention the regional manager is an absolute monster who would degrade and berate the staff to such a degree that most would end up in tears!  After being furloughed due to the pandemic, I was called back with schedule changes.  When I told the regional manager I needed a day or two to make sure I had my childcare arrangements in place, his response was "YOUR CHILDCARE IS NOT MY PROBLEM" and shortly after, I was terminated.  No organization, no value of family, no respect, poor leadership...I would rather live in a cardboard box than work for this company. 

While I understand business startups can be tough, this company is lucky it is somehow still surviving. I enjoyed the people I worked with but when dealing with executive level, better buckle your seat belt because if you aren’t breathing the right way you will be cut down and ridiculed in meetings in front of others. Nothing could ever be done correctly and you were given limited information at times to complete complex projects. Many time you would leave meetings feeling defeated and worthless. Constantly being threatened over anything to scare you into doing what they wanted when wanted regardless of the time of day. The company announced last summer it was going to do a staff reduction due to losing money. 100 people lost there jobs and before they were let go, they were being asked to train people who replaced them and were being paid more than they were. Don’t believe what you are being told because when the sun comes up the next day it will all change. 

This company takes over an already set up eye practice and promises everyone can keep their jobs and that you really can grow there. That is the biggest joke ever, the only one who makes out is the Doctor who sold their practice to them. Management is non-existent and there is a very high turn around with not only the companies taken over but the corporate office. There is always a new "district manager" who know absolutely nothing and no one to turn to. When Covid-19 hit many hard workers lost their jobs, not furloughed, but fired while they still bought additional companies - this can be looked up for proof AND on top of it they would still have to hire people anyway for the jobs that as they said "due to the financial difficulty we have to let you go" - hmm really because I see ads all the time for the same jobs that great employees were holding prior. They will promise you things that will never come to fruition. I can't tell you how many times we had to call, email or text corporate and there was a different person in that position.

What is the best part of working at the company?
Nothing.  They do not value employees. They treat them like they are expendable. They do not value experience. I have never felt so belittled and disrespected as an individual. That’s after over 10 years of loyalty.

What is the most stressful part about working at the company?
Everything I just said in question 1, and being treated as though they don’t care about employees at all. 

What is the work environment and culture like at the company?
They keep getting rid of people and those that stay get handed more work. They let phone calls go to voice messages because employees are stretched too thin to answer. There is never a full staff and employees were stressed every day.

What is a typical day like for you at the company?
It was not good. Short staffed stressful. Had more work than could handle. Was not valued for any of the hard work. Treated disrespected, disregarded and degraded.

Top Job Titles	Average Salary
Optician 117 salaries reported	$19.52 per hour
Optometric technician 99 salaries reported	$18.55 per hour
Patient care coordinator 107 salaries reported	$18.62 per hour
Practice manager 15 salaries reported	$62,860 per year
Coding specialist 17 salaries reported	$64,500 per year

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