porter

security guard

players club representative

cage cashier

slot technician

Kewadin Casino

A typical day at work would be making sure our clients and guests of the convention center are well taken care of, right down to the slightest detail.  I want these clietns to come back and have an enjoyable experience while they are in our complex.  My co-workers are always available to deliver the best customer sevice they can provide for each event.  The hardest part of my job is to make sure that everyone in the complex is kept up to date with occuring  changes with each group or event - sometimes there may be multiple changes in one day - that information has to hit many departments for an event to be most successful - I try to make it a challenge, I love challenges - I believe that is some of what keeps me going as a Convention Service Manager.  I would like to say, not in a negative way, but I believe that Upper Management should take on a more visible role in what the roles and responsibilities are in a banquet and service event - what it takes from the beginning of a function right up until the end.  The most enjoyable part of my job is to know that each client that I have worked with will walk away with a smile and be completely satfisfied with every aspect of my planning and exucution of their event.  It makes me happy that my clients put their trust in me to plan their events - they always know that I will take very good care of them while they are in my hands.  I love what I do, its a different atmosphere everyday - whether it be a bride setting up her wedding, or a clients settign up a convention, or even just a small meeting for 20, I look forward every day to come to work and get the job done!!

when I first started I didn't mind working in a little fudge shop but to be very blunt, there shouldn't be a fudge shop in an indian casino they should have something more like beef jerky and curded cheese, you know stuff like that. I mean ya once in a blue moon that ice cream is popular. after awhile of working with the kewadin casino's the job just got a little to depressing for my liking. I mean sometimes i'd only get abouts seventeen customers by 5 o'clock. your pretty much going there to sit on your butt and do pretty much nothing unless you like to read or do word puzzles. I think they need to put something a little more different in there then that fudge shop. my boss was great thank gosh. one your a person who is used to jobs were your constantly moving this is a big slow down, cuz you get little to no physical activity I know there are people who do love jobs like this because there is very little to them. I am the opposite kind of person i'm used to waitressing and being a housekeeper which are both very physical. i know not all jobs are good for body but those are the ones i'd be more interested in, i thought by five months of working there i'd be transferred to a different department but seems that i didn't qualify. besides working there overall the casino aint that bad.

A typical day at work would be dealing to customers, and handling money, making sure that no one is doing anything they shouldn't be doing to cost the facility money, and making sure you follow all the rules of the facility.  What I learned was how to deal a great amount of games, how to talk to people, how to keep track of chips and money.  Management was good at this facility they knew their job and did what was needed.  My co-workers were some people that I made life long friends from, and they feel like family.  The hardest part of my job, would be taking money from people that should not have been spending that money in the first place.  The most enjoyable part of the job would be the internal and external customers that I would see on a regular basis.

What is the best part of working at the company?
The customers you get to meet all kinds of  different individuals. The place has a new general manager now that makes the Manistique casino a better place to work at as well. I am a shuttle driver. 

What is the most stressful part about working at the company?
As a driver to me can be a little stressful sometimes do to weather but other then that it’s not that stressful but also in how you handle things because they one is different some things are more to another person that may not be stressful to you. 

What is the work environment and culture like at the company?
Laid back for the most part if you just go in and do your job and go home it’s a easy place to work for 

What is a typical day like for you at the company?
Fun easy going and laidback and comfortable

● Work-life balance
Had to be flexible for being called in to work

● Pay & benefits
Have to give advanced notice to use paid time off such as vacation time to get your request approved

● Job security and advancement
Job security is very good but advancement is very limited

● Management
They don’t seem to be concerned about the staff that’s working day to day

● Culture
They recognize the Native American culture and holidays

● Overall
It’s an hourly job that will get you a pay check but when the casino slows down your hours can get reduced. There’s very little room for promotions your told by other members that the promotions often seemed to go to relatives of the Tribal Board members.

I worked at  Kewadin Casino’s Sault site for 26 years in various departments, in most if not all of these work roles, I found management and/ or supervisors who have no idea what customer service is, actually had several tell me not to talk with customers which makes absolutely
 no sense. Over the 26 years I’ve spent there I’ve seen the casino decline in both revenues and customer base due to eliminating 90 percent of the incentives which kept their customers coming in. The customer service aspect truly sucks because most employees are disgruntled and have bad attitude s to the customer 
wonder why

What is the best part of working at the company?
The best part is being alone while working. 

What is the most stressful part about working at the company?
Wanting the customer to have a perfect stay. I'm proud of how far my tribe has come and I take things at work to heart because the building is ours, my tribes.

What is the work environment and culture like at the company?
It depends on the day and the department. Housekeeping is like a brotherhood. We are doing a dirty job, but we do it together.

What is a typical day like for you at the company?
Clock in, get board and supplies. Get updated and information from coworkers. Clean, clean, clean.

What is the best part of working at the company?
Good benefits . Good Team work environment. Very flexible. Room for advancement.

What is the most stressful part about working at the company?
Not much stress, except when we are busy. In maintenance we help other departments.

What is the work environment and culture like at the company?
Friendly,  caring and fun place to work. Have tribal events which we can get time off for 

What is a typical day like for you at the company?
Pre trip company vehicles, fuel them up. Check work orders. Help kitchen when busy, etc

What is the best part of working at the company?
Good atmosphere, teM members and staff are nice.


What is the most stressful part about working at the company?
Unhappy customers,
.trying to fulfill everyone's obligations 

What is the work environment and culture like at the company?
Usually pretty good. Happy team members. Friendly.

What is a typical day like for you at the company?
Go to work, fulfill my duties plus some, try to help everyone out where needed, smile and interact with customers and staff.

I start my day at 7 am. i start to prepare my money for my til for the shift , then prepare my menu for the customers. to know what the food items will be on the buffet. I then start to set customers as they come in. what i have learned is to give great customer service. in management i work with supervisor and one manager. my co-workers are people i have worked with for years. the job has a lot memory to remember. i enjoy meeting and interacting with people.

Top Job Titles	Average Salary
Porter 28 salaries reported	$13.69 per hour
Security guard 13 salaries reported	$16.30 per hour
Players club representative 10 salaries reported	$14.00 per hour
Cage cashier 10 salaries reported	$15.39 per hour
Slot technician 9 salaries reported	$17.48 per hour

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