merchandiser

retail merchandiser

warehouse associate

truck driver

local driver

Key Floral

I really enjoyed certain parts of this job as I love setting up the areas and working closely with customers on a daily basis. I would receive pallets of merchandise (flowers and plants) and check in. Pull carts of merchandise out to store display area. Clean shelving, coolers, displays and haul the dirty water buckets out back and clean, refill and bring back out. You have to do that in the produce area out back and it can be hard to navigate around the many people that work back there. Follow supervisor tasks for the day. Inventory and Sales reports required twice a week. Unload and set up new stock. Rearrange displays once a week. Interact with customers. Set up large holiday displays usually with the help of store employees. Work closely with store managers.
I had to travel to another store to do the same. Because they had a hard time hiring someone in a certain store I was required to do that store also the entire time I worked for them. During the holidays I had to go back and forth twice a day to each store. If I happened to work one store and the delivery didn't show up I was told to go home and come back when the delivery would be expected to arrive which would be hours later. You have to wait a month to even receive your mileage check after it is okay'd by your supervisor. It actually took them 6 weeks to pay me the first mileage check and I never did receive my last mileage check. They also have a rewards program. On your work sheet/schedule you have the desired amount of hours they expect you to work per day. If you stay within or under those and your paperwork is perfect with no errors and your photo's of your work area perfect and if your sales are above and beyond, they will give you a gift card to the retail store you work at. But their guidelines are usually unrealistic for the amount of work you are required to do. So basically if you save them money on your paycheck they will reward you with a gift card.  I would have stayed with them if it wasn't for the back and forth to 2 stores the entire 6 months I worked for them and low mileage pay. 

The work load *should* be defined as something around "average", but it is not because the tools you are given are insufficient for success. Very little automation - lots of manually entering data which then requires lots of manually verifying that everything is correct. Everything is frustratingly complex and archaic. This should not be described as a 21st century company, even for brand new processes and systems. 

The work environment is horrible. Interactions with management is typically stressful and conversation is often very abrasive. It is not all bad, but the culture seems fundamentally rotten and not designed for the benefit of the typical worker. Specifically - I would not recommend applying for a finance position, especially if you can not handle toxic personalities.

Long hours are common during holidays, when office workers are expected to work in the warehouse or in the field. This would normally be reasonable if it were a few hours - you are paid overtime, so who cares? The issue is the amount of work wholly outstrips the available help, meaning you will almost always find yourself working in the warehouse until 12 AM or later. 

I was never given a *fair* review. I had to ask numerous times for a review (in the hopes that I would also receive a raise). Only after my insistence, and much delay, was such a fundamental step for a functional business performed. The process for my review ended one of two ways - (1) I would grade myself, and get no categorical or concrete feedback in return or (2) I would be graded, which entailed being given 5 stars in all categories... This would imply I was the perfect worker, but how management interacted with me on a daily basis implied the complete opposite. Do not expect a raise above inflation rate, if even. 

Do not even bother applying. Whether it be office work merchandising in the store or truck driving. Employees usually last one to two months tops before they realize what a mistake it was. As a truck driver you're expected to do as you're told no questions asked by people in the office who have never driven anything bigger than a pickup truck before, so they are completely clueless when you tell them you can't go to certain places or you can't take certain routes because of height clearances. They use a computer-generated mapping system to do their routing and if you take longer than the computer system says that it should take you, you will be questioned and made to feel like a fool. The warehouse workers are 90% temp helpers so they don't know what they're doing and they don't care so trucks are loaded very carelessly load bars are placed upside down, worn out straps that are dangerous are used regardless. If you are a merchandiser I'm sure the job description told you it's part-time well enjoy your 60 hour a week "part time" job. Because around the holidays you're working more than anybody else and if you can't make it in because of personal reasons you're usually written up or fired for not being a "team player".. they love throwing that terminology around. If you work in the office you better be prepared to pucker up and bow down to the owner whenever he walks down the hall or you probably won't make it. The office is filled with a bunch of fake butt kissers that will tell the owner whatever he wants to hear. It's like everyone is brainwashed. The owner has an extremely short temper and has no problem raising his voice at employees if he doesn't get what he wants. Whenever you are in his presence you can just sense that he is looking down on you.

I have been a merchandiser for 5 years now working for Key Floral.  I love the physical aspects of the position as well as the independent work however my direct Supervisor is extremely supportive and readily available to answers any questions or concerns that I may  have.  Key Floral is extremely busy during major holidays and the work load is a lot and it can be physically demanding as you are on your feet all day but it's fast paced and always exciting to see the beautiful flowers that come in!   You also have freedom to merchandise the product as you please ( of course there are standards) but no boring planograms to follow!    The company also has great weekly incentives for the merchandisers and contests for best displays!    It also feels fantastic to have lovely, regular customers who compliment you on your  displays and tell you what a wonderful job you do.  This is the perfect job for all of you creative types out there!  

Was here for 7 months, and overall was going good. Days off were set a month in advance though, and my position was over a full timer so mandatory not to have scheduled days off and had to work. There was little flexibility with schedule. As well as being hired them expectations of the job kept changing. Little communication between office and techs. Techs on field speak to supervisors that then communicate with the office. The owner of the company barely even knows whst techs are worker were. Unless your higher up in the ladder as a team Lead or supervisor which is barely good compensation as a team Lead as it's hourly. Supervisor get salary, so as a team Lead your only making around  700 basic salary for MA but more mental and physical work than most. As well as your schedule could change right before having to work that week. Most times never had my schedule a full 24 hrs in advance before having to work from my supervisor who didn't know how to give me my schedule for the week. NEVER a consistent schedule!

Key Floral is far the most unprofessional and unfriendliest company I have ever worked for. Day one of being at the company I felt more like a child observing a museum rather than someone who is being part of a team. Management is very un-involved with the training process and relying heavily on their current department head to train their future employee. The pay is inadequate for the position they offered, expecting more then the job was originally described. The company gives far less time for new employees to adjust to their tremendously unorganized system and exhibits distasteful work banter behinds ones back. The only thing that was worth going in was to see the company's dog Zeke whom roamed the offices freely. If there is one word of advise that I can give you is DON'T APPLY TO THIS COMPANY!!!

In general, the day to day work was great. Pretty easy and routine. Of course the holidays were absolutely chaotic - wayyyy more work to do than regular schedule. The only big, big problem I had was management. Intense micromanagement, everything had to be ‘just so’ - and consistently done in the way the supervisor wanted. Supervisor would contradict themselves as well, sometimes telling me to do one thing and then not to do it the next. Consistently I wouldn’t be visited during my time at work, but I would leave and find my entire display and desk space rearranged the next day - with no explanation why my store had to be revisited, and no consideration for the time I spent on the display myself. Ultimately, management became way too problematic for me to stay - even though I loved what I did. It’s unfortunate, but I’d only recommend working here if you can handle someone type A+++. 

Enjoyed my job with Key. I worked in the office and it felt like family. We all worked as a team to get the job done. Upper management can be tough sometimes when focused on maximizing holiday profits. I guess to be expected but more thank you's and appreciation from the top could go a long way in my opinion. Team managers and supervisors truly appreciate their people and show it. Holidays are fast pace and high volume with flowers everywhere. No time off during holidays so it may be a deal breaker for some people. Very well organized office system. Always get to take home product or buy at employee discounts. Have a lot of phone communication with employees who work remote in the field and they are typically very receptive of feedback or requests and appreciate our support from the main office as well. 

What is the best part of working at the company?
Flexible hours, autonomy, excellent virtual support, and flower and plant lovers will love this job

What is the most stressful part about working at the company?
Large delivery days are stressful, but fairly infrequent 

What is the work environment and culture like at the company?
As a floral tech, you’re usually working in a grocery store. You’re independent, yet part of two groups..produce dept (these are the folks you will see and physically work alongside daily) and KeyFloral (these are the folks you work with virtually, as needed- leads, supervisor, office staff) They are always just a text or phone call away. 

What is a typical day like for you at the company?
differing tasks on different days

Workload and hours can vary significantly based on the time of year, some weeks I worked 30 hours others only 10. Can be a lot of fun but also can be very frustrating to balance because while you work for key floral, Hannaford has so many rules and their locations vary so much. The store management can either make or break your day. 
They also offer this gift card incentive but it's  very frustrating - your sales could be over the goal by $2000 but if shrink is high you're on their red list of shame. Also have no control over your deliveries therefore very little control over your shrink, so it seems like a joke to try to get gift cards anyways. 
Holidays are miserable in every way - plus can't take any time off before or after them and have to work split shifts. 

Top Job Titles	Average Salary
Merchandiser 25 salaries reported	$17.90 per hour
Retail merchandiser 1 salary reported	$17.50 per hour
Warehouse associate 3 salaries reported	$20.67 per hour
Truck driver 2 salaries reported	$25.00 per hour
Local driver 4 salaries reported	$33.50 per hour

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