associate

registered children's manager

activities director

facilities maintenance technician

arcade attendant

Kids Quest

I worked at Kids Quest for 2 years. It was my very first job and I was hired on the spot. I enjoyed working there. The kids were fun and my coworkers for the most part were easy to get along with. It was a very different job because you got to play with the kids, not just watch them. You got to create activities for the kids like arts and crafts, games to play in the gym, scavenger hunts, and more. 

I mostly worked as a cashier, especially on busy days (Friday nights and weekends). Cashier was truthfully not my favorite job as I wanted to work with the kids more than deal with parents, but overall being a cashier was fine. Only a few times did I get Karens yelling at me for something that was out of my control. However, as a cashier you did get tips (but I believe the tips were pooled amongst everybody).

I also did not like being a cashier as you are forced to stand and with minimal movement your knees and feet hurt after a few hours.

Other roles include watching the kids while they play, planning activities, being in the tiny tot room with the infants, and running the cafe (where kids order snacks, drinks, and meals).

Management was very encouraging about moving up. However, I did not like KQ's sick policies. You always had to get shift coverage and there were times when if I did not get coverage, I was guilt tripped to come in even if I had a fever and was delirious. Multiple times I saw coworkers coming into work sick or ill because they were threatened to be written up (this was all pre-COVID), and I did not feel comfortable with this as sick people need to rest and the kids could get sick as well. There was very little empathy from management on that front if you could not get shift coverage. They also often sat in the office just chit chatting and laughing instead of actually watching the kids. I did NOT like the KQ management. I liked the coworkers much more.

Team meetings were fun and paid, so that was cool. Usually we got breakfast during those.

Absolute worst part of the job is the late hours. I hated working at a company that allows parents to bring their children and leave them until 2 in the morning. That is not a healthy thing and it preys on the gambling addictions of parents. Also, sometimes you were supposed to get off at 2am for closing but wouldn't actually clock out til 30-45 mins later because of late parents and huge messes to clean up. If you take a job at KQ you are expected to work weekends and late shifts (usually 6pm-2am), and often overtime. So, for me weekends were never free. It was nice for the paycheck, but if you can't work weekends or late hours, this job is not for you.

The pay is also not fantastic for what is essentially a babysitter, but with overtime that does help a bit.

Despite all the negatives, I did like the job and would not have stayed as long if it weren't for the fun activities, great kids, and supportive coworkers. I gained a lot of experience with this job including customer service, working with kids and adults, retail, and more. Although I did not like management they do try to work with you but I felt like they abused their privilege as supervisors.

But yeah, if you like kids and need experience, this is a decent job. You also get free sodas and slushies and half off on the food.

At the KQ I was team lead there were lots of great things the regulars and they’re parents whom you would form great bonds with even after you left and had a blast doing activities with and seeing them each day. The job was easy and catching onto the general work pace doesn’t take long. The TT room was probably my favorite you get to play with little ones all day color watch cartoons and let them nap it was very quiet and relaxing most days. you didnt have other children or parents to deal with. The director showed favoritism to the girls who worked there longest the got consistent raises the days off requested and two promotions in the short time I was staffed its very discouraging to watch and talk to coworkers who do not have to work hard because they have a friendship with upper staff. The lower staff was difficult they were very young with no job experience our management refused to come in on weekends or evening so they were not trained properly nor did they have any incentive to do they’re jobs most nights would consist or me running from room to room trying to get coworkers to set up activities (when management bothered to put them together for the month) and chking kids in and out as well as doing food and any other things the kids asked you get a half hour break but you are off the clock most nights I would b called off my break multiple times because the team members cannot run things solo we were always understaffed one adult per 10 children is not a good balance when you only have two adults on staff you don’t get any time to play or interact with the older kids for fear something might b going on behind your back. The arcade was the opposite very relaxing more organized place to work they would cross over to help us most weekends our tiny room was overwhelmed by babies consistently and no one wanted to handle them for fear or angry parents which we got a lot of we had kids which we did not feel confident watching or comfortable having them around other young kids my manager said I would have to deal with it best I can they would continue to come (over 12, thief’s, and violent towards other kids) I have had many complaints from parents and no real way of assuring they’re child’s safety I would not bring my children there they lack supervision ethics compassion and hard work

I love my job. I love playing, I love interacting with the kids and teaching them things such as patience, kindness, how to be gentle with the smaller kids, how to share, etc. and also watching them use their imagination and play with cool toys and play sports, work as a team and get to be friends with other kids. It is a tiring job, but very rewarding. 

The most important thing about work at KQ is that you have a STRONG team and are capable of handling all if not most of the job requirements. Answering phones, changing diapers, interacting with kids, playing with kids, customer service, being able to work the front counter with the register are all musts to make the team great. Calling out games, calling out kids names when it's time to go or eat is essential. You CANNOT be shy if you work at this job. KQ needs strong characters, who can do tasks without being constantly told, a leader, confident who is willing to help the team on EVERY level to make it strong. Someone who can redirect kids and not be passive. Experience with kids and babies is extremely helpful but you can learn as you go, but please, be ready to work and BE ABLE to complete every task as the team needs you so you don't hold the team back or drain anyone elses energy. If you can't complete the tasks I listed it's probably not the job for you. 

Remember, you are watching children and their health and well being is in your hands. I have met many people that worked here that didn't have the motivation or attributes to succeed at this business and in the end, it's extremely draining and emotionally and physically stressful when the team has to carry someone elses weight because people can't complete all the tasks that are needed from them. Know the tasks ahead of time and make sure this is the job for you and you are capable and willing to complete ALL tasks as needed. This is not just telling kids not to run and feeding them, play, interacting, answering phones, calling out games, customer service, EVERYTHING is important at this job.

The best part of my job is playing an interacting with the kids. Typically, depending on when my shift is, I come in, and begin playing with the kids, keeping in mind their safety at all times while supervising them and attempting to make sure there are no arguments among the children. 

The worst part about working here is because I have an open schedule, management seems to think  I never need a day off-even when I request one specifically weeks in advance. In the last year I have requested a total of THREE days...two of which I've ended up coming in anyway to cover a full shift. Yet when I need coverage for whatever reason...It's like pulling teeth out to get someone to cover my shift. Or when I DO say no to covering a shift, usually due to something beyond my control like not being able to get out of my driveway due to the weather (and having stated that the night before as well knowing that would be the case due to the weather)...and still being asked if I could come in the next day...not once, not twice...but THREE times...apparently once was not enough. They also claim to schedule "to the needs of the business:...if you're not honoring employee's requests for days off or when they say no to a shift, you're not taking care of the employees, which means you ARE NOT scheduling to the needs of the business. Take care of the worker, they will take care of you. Simple easy concept.

Most management is pretty decent, however there are a few who sit in the office rather than be out on the floor supervising and helping where needed, unless we are super busy or they are the only member of management on duty, then, and usually, only then, do they come out of the office. This does not apply to ALL members of management, but a certain few. 

Overall, the job is great, fun and challenging, especially when our regular kids come in.

I work on both the kidsquest and cyberquest side. Once I learned everything I could on the kidsquest side, I started cross training on the cyberquest side and became a regular employee there. I have learned how customer service is a key thing when it comes to the parents feeling comfortable or for them to enjoy the experience in the arcade. The hardest part of the job is the revolving door. I don't think many people understand how lucky we are to have this job. At a younger age this job pays so much more then others with the added bonuses and incentives we get just being part time. Then if full time, the benefits. We get to work with kids! How can that not be such an awesome job! You build bonds with a lot of these kids and they enjoy your company just as much as you enjoy theirs. We lose a lot of people at the location where I work and it sometimes shocks me on the reason they decide to go. We do have tough days on either side but at the end of the day, I know that cyber has my back just as much as I have theirs when we are busy and cyber does the same for kidsquest because we look at each other are friends not coworkers a lot of the time. So we take care of eachother and help eachother out when we need it.  Although we lose people often, what makes up for it is the management, on both sides, and the people that hang on through thick and thin. This job has taught me a lot. It has been a job that I have learned from and will take that to my next job. I now have the customer service and leadership that was lacking before but I have also made friendships and memories that I will always remember.

I worked very briefly as an assistant Director for the company, in my short period of time I was forced to come in 45 hours a week, usually 7 days a week (I worked there for a month and at least 2 weeks I worked all 7 days). Regardless I only got paid for 40 hours per week, even though I almost never got a lunch break. My Director was very inconsiderate of the staff as she rarely met the staffs requested days off, she never scheduled fairly, and most importantly did not train us efficiently. There were girls working for months and still unable to preform simple tasks such as working the cafe or front desk. It was more of a you don’t learn till you do it wrong and get yelled at type of thing. Most girls felt uncomfortable in the Tiny Tot room which in return reflected poor energy and service whenever TTs showed up. Most girls confided in me greatly, and in return I felt my Director was completely uninterested in hearing feedback from my staff or I.  My Director would have me close several days in a row and then out of nowhere I would open, she scheduled multiple meetings on my days off, and when I asked her to review my schedule and let me know if there was anything we can do she completely ignored me. Most of the girls got the same treatment as well, there was never a set schedule or schedule needs of workers met by the director.  There is an extremely high turn over rate at that location and it is no secret why. Kids Quest is a great place for children and to work at if the directors could be more considerate of the staff and understanding of proper training and scheduling.

The week days were usually dead, which was good time to get things done you can't do on the weekends. You get to know regular parents on a first name basis, and build a friendship. You get to meet some really great kids, and some not so great. You get a good workout from all the walking around and bending down without even realizing it. It was always nice and chilly. Plenty of games to play with the children. 
Management, although not perfect, always did what they needed to do. But, still wanted to maintain and good, yet professional relationship with us. They were nearly always kind. Good senses of humor!
It became very hard to watch children be there for 6 or more hours. One time, I saw a kid there for 14 hours straight, and it broke my heart. It was a challenge watching parents be so neglectful. The hours were never consistent. I rarely got out on time. It was either hours early, or hours late. And being open as late as they are, made it hard to have any type of social life.
Over all, was not the worst place to work, but was not the best. Its very fast paced. Very physically demanding. And takes away a lot of your social life. But, you meet some great people. Learn a lot about child development. And about time management.
As we would say, "you have to be slightly crazy to work here".

The managers did not care about their employees. The really didn't care too much about the kids either. It was all about the money. If it was a busy day the manage would come out and pretend to enjoy playing with the kids just to show the parents that were waiting in line. It was all just an act. Most of the time they spent their day sitting in the office eating or on their phones. The employees worked hard keeping the kids entertained. Not everyone worked some of the girls ignored the kids to socialize and flirt with the dads. It was disgusting. You could not call out if you were sick you had to find someone to take your shift and if you couldn't find anyone you had to go in. Yea that's smart having someone coughing and sneezing while making food and caring for babies. Lets just pass around the germs. One of the supervisors would take her sweet time at night counting the money in the safe and would let her favorite stay and send the rest home just so they could get the overtime money. Wow talk about stealing form the company. Yes lets talk about that!! When you clock in there is a computer and you click on your name is say that your'er there there was a time I saw a managers name clocked in and she wasn't there. The pay the employees next to nothing and charge the parents a ton and feed their kids food from the dollar tree and charge them $3 and $4 dollars. Not a place that I would ever bring my kids to.

Something very concerning went down recently. Multiple employees were involved in an incident, they picked and chose who would get punished over this petty incident. And without question this loyal employee was fired. If they choose to fire everyone they would of course lose money and have to shut down. It was already known this is a very money greedy business as a whole. Trying to push money out in any way they can. But also the corporate employees who are in offices all day and some of which have actually never worked in a center before are making all the decisions as it benefits them. If it makes corporate look bad in any way they are for sure ready to take care of the problem, it doesn’t matter if you are a loyal, excellent, employee who has been with the company for years. In a unprecedented time such as now with COVID, we are suppose to be a team, working together, helping our employees out, Yet this past week the corporate side of this “family business” proved yet again, if it doesn’t’ benefit them, if it makes them look bad, you are out. No questions asked. That is NOT a business to be proud of. That is NOT a business I will recommend to anyone. They should be ashamed of themselves of how they handled this certain situation. This is a warning to all who are thinking of applying. Stay away. 

Nepotistic, rude, condescending, micromanaging, and so much more negative things I could say. I was stressed out the whole time I was there. Then when the country shut down, they laid us all off and “paid” our insurance but we had to pay it back when we went back to work by a certain date, yet we weren’t even working full time hours just yet. 

The corporate office is full of favoritism. If you don’t think like them, start looking for a new job because if the HR director or OM’s find out you have a different perspective on anything you’re bound to be fired.

The pay is terrible, especially starting out. You’re located in a casino and the casino pays about $5 more for STARTING than you get. And if you’re a manager/director, you better be ready to fight tooth and nail to get a decent pay. But your raises will be the bare minimum. Talk about stingy, considering the corporate office uses their corporate cards for every nonsensical thing you can think of. 

The OM’s ridicule and belittle you every chance they get. The owners are the nicest people I’ve ever met, it’s very surprising they have such people working for them.

The only good thing about this job was that I met some great friends along the way. Otherwise it’s stressful, and not worth the time and effort as advancement isn’t an option for most. I was stressed, irritable and unhappy for quite some time. I am much happier now without that place.

Top Job Titles	Average Salary
Associate 16 salaries reported	$14.99 per hour
Registered children's manager 2 salaries reported	$16.06 per hour
Activities director 1 salary reported	$19.00 per hour
Facilities maintenance technician 6 salaries reported	$18.92 per hour
Arcade attendant 2 salaries reported	$15.06 per hour

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