emergency dispatcher

account executive

elevator technician

sales representative

accounts receivable clerk

Kings III Emergency Communications

I can't speak for other individuals or departments, but I had a poor overall experience working here after initially enjoying it for a quite a while. I was a training coach in the EDC. I attribute my poor overall experience to a change in upper management that I believe ended up being very detrimental to the culture, and singled me out, as well as others.

It's not all bad by any means; there are many great things about this company. The company itself is extremely generous in terms of hourly wages, raises, time off, benefits, bonuses and gifts. The work is extremely easy, the training was excellent as it pertained to my experience and you can learn to perform well very quickly. Most coworkers are fantastic; there are many great people who you can have fun with and enjoy working with. It's easy to develop good relationships with people where you help each other out and cooperate smoothly to complete your work as a team. Most members of management are excellent, respectable people and leaders, and will happily help you out, build you up and accommodate you.

I was extremely happy working here and advancing prior to the aforementioned change in upper management, but my experience became very sour afterward. I excelled in my duties here and brought several years of managerial experience in this field, but I believe I was treated unfairly and denied advancement opportunities on account of unprofessional personal bias. My biggest issue is that this situation was handled dishonestly by upper management. I wasn't upset about not being given opportunities to advance, but I was offended that I was lied to and my intelligence was insulted as my performance and qualities were downplayed, things were held against me that shouldn't have been, and it became very clear that upper management simply didn't want me to advance despite my excellent performance and character. I believe this was a result of my offending a particular member of upper management on a few occasions, simply by questioning and addressing some concerns and expressing disagreement. For example, there is a so-called open door policy - I used this avenue to address several questions and concerns I had in a very polite, professional manner in private settings, and this was used against me as I was told I have a tendency to take things personally and this was one reason I couldn't advance. I have never been combative or insubordinate, but for merely speaking up with my own dissenting thoughts, I was treated as though I exhibited a tendency to make scenes. I was also given other fabricated reasons as to why I was unqualified, and lied to regarding the circumstances and intentions regarding opportunities I sought. This was especially upsetting considering the #1 core value of the company is honesty and integrity, and I feel upper management fails to exhibit this value.

A suggestion for management based on my experience: If you're interested in giving only certain people opportunities and holding others back based on personal reasons, be honest and forthcoming about that. Good people and good employees will be driven away when lies are told to cover up these intentions and paint someone in an inaccurate light because they're simply not wanted or valued.

Sadly, I understand I am not the only good employee that's been driven away, and I also know that some favored employees seem to not be held accountable despite unprofessional behavior and substandard work. I have even known people to be punished for expressing being so uncomfortable around other employees they'd considered leaving, and calling into question if action is being taken about employees who continually create a hostile environment. It pains me to say that while this company should be an excellent place to work (and was for a while), your experience will likely depend solely on a particular member of upper management, and their whims and temperament. It seems that no matter where your performance stands, you will either be pushed out and targeted unfairly, or favored, subject to whether you've offended this individual or not. A workplace experience and opportunities to advance should be based on your performance and character, and how you treat people as  whole - not whether you offend a particular individual or manage to be in their good graces by supporting their every whim without question. In this department, we are consistently told that no member of management is above correction, there is an open door policy and it is a safe place to express yourself, but I have found these things to be simply false, on numerous occasions. Those things should be the case, and I think management would do well to be more consistent about upholding what they profess to be.

With all of that being said, the pay and bonuses are great here as previously mentioned. I considered staying here due to this, but ultimately it wasn't about the money for me and I became too unhappy with the stagnant issues in management. I will say, lastly - if you're looking for a company to advance in, this is likely not the place for you unless you're willing to agree with upper management in all aspects, and refrain from questioning them, challenging ideas or holding them accountable. If you just want a stable job where you can keep your head down, do your job and have a good time with your coworkers while being a great employee and making good money, this would probably be an excellent place to work - as long as upper management doesn't decide you need to go because you questioned them and hurt their pride.

My time at Kings III as a Emergency Dispatcher provided extensive experience operating within a high-volume emergency communications environment. Dispatchers regularly handled significant call loads, often exceeding 300 calls per dispatcher during a shift, which required constant multitasking, rapid prioritization, and the ability to remain composed under sustained pressure.

The dispatch team itself consisted of hardworking individuals who consistently stepped up to meet these demands. Many of us regularly took on substantial overtime in order to maintain operational coverage and ensure callers received assistance as quickly as possible.

Leadership maintained very high expectations regarding reliability and attendance, particularly during periods of staffing shortages. Operational continuity was clearly a priority, and employees were often expected to report to work even during difficult personal circumstances in order to keep the dispatch center functioning.

One area that would benefit from continued development is consistent and transparent management practices. At times, scheduling flexibility, opportunities, and informal support appeared to be more readily available to employees with existing personal connections within leadership. A stronger emphasis on equitable treatment and clearly standardized policies would further strengthen morale and trust across the dispatch team.
As the organization continues to grow, additional attention to staffing balance, leadership transparency, and equal recognition of employee contributions would likely improve long-term sustainability for employees working in what is already an extremely demanding role.

Overall, the position provides significant real-world experience for individuals interested in emergency response communications and who are comfortable working in consistently high-demand operational environments where adaptability and endurance are essential for long-term success. Applicants considering the role should be prepared for a very fast-paced workload and a culture where maintaining operational coverage is the highest priority.

In my experience, there is a wide gap between the way leadership describes the company and what daily life feels like for hourly employees. Communication from the top regularly highlights profits and growth, yet the financial strain on front-line staff does not seem to receive the same urgency. This has created a sense that the realities of lower-paid roles are not fully understood or prioritized.

Compensation has been the most difficult part of working here. My take-home pay is around $2,100 per month after taxes and insurance, and supporting a family on that income has felt overwhelming. With rent, groceries, and healthcare continuing to rise, it has been hard to manage without additional work. Positions with commissions appear to offer more stability, but for many hourly employees there is little room to improve earnings.

The company often celebrates success with branded items (backpacks, tennis shoes, jackets) and perks (gift cards), which are well-intentioned, yet many employees I know would rather see meaningful investment in wages and benefits. Learning about potential increases in health insurance costs added to the feeling that profits are prioritized over the financial security of staff.

Advancement has also felt limited. Internal postings exist, but movement between roles has been slow in my experience, and pay increases have been modest. At times it has seemed that relationships and visibility influence opportunities more than skill or dedication, which can be discouraging for those trying to build a future here.

I have stayed because the remote flexibility has helped me balance work and parenting, and I respect many of the people on my team. Still, it is difficult to feel optimistic about long-term stability when compensation does not keep pace with basic living costs.

Most days as an SDR were just grinding through 50 call quotas and 100+ emails, with outdated leads, dialing dead numbers instead of actually being given time to find real prospects, and the only real perk was working from home in my pajamas, with Disney on, for my kids. The pay was embarrassingly low and the commission setup felt like a joke since our bonuses depended on BDMs closing deals—something we had zero control over—so you could work hard all month and still get nothing. Training was a mess, and new hires usually learned more from the rest of us than from the actual trainer, which said a lot. The trainer is entertaining, but what he does is not really training.  Working at Kings III gives a very 1984 feel in that the managers and trainers listen in on your calls, and the computer system alerts them if you use certain words, such as "like" "cost" "uh."  And then they will call you in for more training if you use words on the list that are not approved.  Management felt very disconnected, and roles seemed based more on friendships than experience. The toxic culture was the worst part—too much gossip, cliques, and backstabbing, it was like middle school with headsets.  I felt like I had to constantly watch my back, from management and employees alike. I did learn persistence and thick skin, but mostly I learned what I never want to deal with again. The flexibility of remote work was nice, but it didn’t make up for the stress, low pay, and overall exhausting environment. No amount of money would make me go back.

What is the best part of working at the company?
If you work in the dispatch center (I can’t speak for all the departments) you have the opportunity to make extra money by having good attendance, making high scores on your weekly review etc. 

What is the most stressful part about working at the company?
The most stressful part about working in the dispatch center is every call is recorded and subject to be graded. You’re also on camera for your whole shift. If you go to the bathroom too much management knows about it, if you put your computer on pause to step away from your desk, they know and oh yes they care and yes they will tell you about it. If you’re over a minute late it counts against you. They have a points system and 1 minute costs you a point. Same goes if you go over your 30 minutes for lunch. If you don’t mind being constantly micro managed this is the job for you.

What is the work environment and culture like at the company?
Highly strict and structured. But can still be a pleasant place to work at times. 

What is a typical day like for you at the company?
For the most part it was ok. Could be very busy at times. Upside is you’re guaranteed two 15 minute breaks and a 30 minute lunch so you can recharge your brain.

One of the most important things I learned from this experience was personal. I learned what kind of treatment I am willing to accept in a professional environment — and what I am NOT.  I learned to value my time, skills, and mental well-being, and not settle for compensation or treatment that does not align with my worth. Communication by management often felt condescending, and leadership frequently created competition between employees rather than fostering collaboration. Trust and morale were constantly undermined. The workplace culture was highly strained. There was ongoing conflict, frequent gossip, and persistent interpersonal drama. Rather than focusing on solutions or growth, much of the environment centered on tension and internal division. The hardest part of the job was financial. The ridiculously low compensation did not reflect the demands of the role. It was increasingly difficult to meet basic financial obligations, including paying my mortgage, on the wages provided.

Kings III is my final frontier in terms of careers.  This company has provided me with such a happy and balanced work/life existence that I couldn't be more thankful.  The people here from colleagues to leadership genuinely care for one another and are always willing to help and support you in any capacity.  The compensation is amazing and the ability to grow is very alive here as the company is growing exponentially.  I love that I chose Kings III as my final career move.

If you work any shift other than first shift you will barely see management. You will only see your shift leads which always have favorites and they monitor your screens, watch cameras to ensure you are not on your phone. Your breaks and lunches can not be more than the 15/30 min even a minute over they will doc you for it. No one has your back there and it feels like someone is always watching over your shoulder. 

Operator- answering emergency telephone calls from our phones located at pool areas, parking garages and elevators and dispatching help in the area when needed. I learned how to be alert, how to tell if people were prank calling or really in need. Management was awesome! I made several life long friends working here as well. Hardest part was staying calm in the event of an emergency. Enjoyable part was we had some down time to do homework if attending college, reading books, etc.

What is the best part of working at the company?
No Pants required, I could work in my Pajamas

What is the most stressful part about working at the company?
The Quotas and Low Pay - No chance for promotions

What is the work environment and culture like at the company?
Culture is toxic with a lot of fighting between sales people

What is a typical day like for you at the company?
Phone calls all day trying to make sales

Top Job Titles	Average Salary
Emergency dispatcher 26 salaries reported	$20.62 per hour
Account executive 16 salaries reported	$105,000 per year
Elevator technician 29 salaries reported	$44.68 per hour
Sales representative 3 salaries reported	$20.33 per hour
Accounts receivable clerk 12 salaries reported	$17.04 per hour

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