operations agent

customer service representative

broker

sales manager

account executive

Kintetsu World Express

Kintetsu World Express (USA)			Los Angeles CA USA
Assistant Sales Manager
Prospected for new accounts (cold calling), grew and maintained existing account base, developed the border crossing traffic of freight between USA and Mexico. Coordinated with Operations Department the freight logistics through Customer Supply Chain pipeline.
Account Executive
Developed, implemented and maintained Standard Operation Procedures for Key Accounts, evaluated work quality and productivity through target metric performance reviews to continuously attain service improvements, which resulted in 98% efficiency in on time and free of damage shipments.
Air Import Operations & Customer Service Agent
Picked up documents from airlines, opened files, data entry, traced airway bills, issued delivery orders to truckers, called Customs Brokers and customers for documents pick-up and shipment delivery status, quoted air freight rates and scheduled shipments, performed daily billing invoices. Prepared shipping documents according to regulations and specifications, Cargo Manifests, Shipper’s Export Declarations, Shipping Insurance and Commercial Invoices, coordinated pick- ups and deliveries with the trucking companies. In charge of Key USA and Mexico accounts, handled and coordinated the operational process of in/out bound freight from/to the Far East and the re-forwarding processes to different destinations in USA, Mexico and Latin America. Took care of Customer questions and

When I was first hired, there were plenty of backlogs - creating SharePoint online forms and workflows to automate the business processes between 31 branches in the U.S. and Head Office in Jericho, NY.

I created documents describing user requirements, and presented at meetings with end-users. Then I created online forms using InfoPath Designer and workflows using SharePoint Designer. User satisfaction increased due to the elimination of many manual processes, and business efficiency improved: quicker response time to customers/vendors, reduced FedEx costs.

After the SharePoint platform migrated from on-premise to cloud-computing environment, the scope of SharePoint Online became global. Freight quotation to acquire new customers involved branches scattered around the globe. Previously, SharePoint Intranet was available to US Branches only. Now, many KWE branches in China can have access to KWE USA SharePoint Online Intranet.

And freight quotations needed complex database designs - different freights and surcharges among different airlines per lane, different fees imposed by different KWE branches.

I truly enjoyed handling the complexities in database design and workflows that are activated as the new customer acquisition process proceeded.

What is the best part of working at the company?
There is a lot to learn and potential for growth within the company. There's a good mixture of more tenured employees who are usually very helpful in sharing information.

What is the most stressful part about working at the company?
A lot of the operational staff ate temps, and can be temps for well over a year, sometimes 2 or 3. There's high turnover among temps staff and permanent hires often have to hold operations together when temps leave, and have to train new ones.

What is the work environment and culture like at the company?
The environment is fairly relaxed. Open office seating and a lot of collaboration with coworkers. Most of Management also sits near regular operations agents, very accessible for questions and help. Having such a large portion of staff operating as temps is a challenge though, and stops teams from being able to nurture good talent for long.

What is a typical day like for you at the company?
Even day tends to be extremely busy. There's a lot of emails and coordinating with other teams in the office to move cargo.

I worked here for almost 3 years things were fine until management changed. There office is full of temporary workers who are told they will become permanent within the 1st year. Just as I was told. They'll feed you lies on reason to not make you not permanent and pay sucked for the amount of work you had to do. They have a lot of favoritism going on in the office as well. Out of the 3 years I was there I never had anyone email so many complaints(lies) about what I was doing in the office. Stay far away from this company your better off somewhere else where your appreciated. Oh yeah they don't follow covid guidelines either other than wearing a mask. The desk are not 6ft apart, they have hand sanitizer but theres heavy dust on almost everyone's desk, they have janitors clean every few days a week but they don't sanitize the restrooms or common areas. The bathrooms would be really bad sometimes too.  Its just horrible. 

• Transmitted I.T. and T&E’s to customs using the Trade point system
• Inputted entries using UFS
• Created shipment tracking spreadsheets using Microsoft Excel, and distributed to co-loaders, clients and Kintetsu staff.
• Created delivery orders for truckers
• Communicated with truckers and coordinated shipment pickups from cargo location to consignee.
• Coordinated imported shipments from Japan, and exported shipments to Mexico with clients preferred trucking company.
• Issued checks to steamship lines, venders, and CFS Forklift fees, and exam fees.
• Request Pickup number and last free day from steamship line, and sent it to our truckers that are out of state.
• Requested arrival notices
• Track and trace all shipments, even empty returns.
• Requested proof of delivery from trucking companies. And updating the information in Trade point.
• File entries in numerical order.

Kintetsu is a place where you can develop your best attributes in relative freedom. Be warned... Management will not hold your hand. Training consists of OJT, ONLY. You must simply prove profitability and effectiveness of your work. They will give you a wide berth to make critical decisions for your customers. 

Be prepared for a culture that never says NO to their customers, or even sets limits about what they'll do to gain and keep business. Anything (legal of course) that a customer asks, we do. Even if it's outside our business model. 

This flexibility is both a blessing and curse. It makes solutions easier because you can be more creative. It's worse because those efforts can consume you. You will work long hours, a lot. But for the right person? It's very rewarding.

Air import is a highly competitive industry. Many customers do not have stock on hand and everything is just in time. This creates a high demand for "now" service. Same holds true for payables and collections. Working for the Japanese is definitely an experience. They are an exacting and detailed oriented culture. This is expected to show in their employees.
I did enjoy my time here and advanced through many areas of the company, learning import, transportation, collections, credit, receivables and payables.
The hardest part of the job was the month end push, when everything had to be done to "meet the quota". Long work hours did not go well when having young children at home with demanding school and extra curricular schedules.

I joined the Atlanta branch with 4 new members and within 6 months, we brought the ocean operations from red to black and standardized a work process that allowed us to efficiently train new members. The amount of work was divided fairly amongst my team, but that's because we all worked well together and communicated, so I cannot advocate for other branches. Only issue was when people brought their own personal feelings/situations to work and allowed that to interfere with work ethics. Other than that, good work place, good pay, benefits are only if you're full time & permanent with the company (I was a full-time temp and I didn't get any PTO even though I worked way more than 40 hrs/wk). Team varies based on people. Again, my team was mixed with good and bad members.

In a typical day, we would provide customs entry for import shipments, pay the air carrier, arrange delivery, and invoice the customers.
A manager from the corporate office in Japan came to reorganize the department.  His plan was a good one.  He hired customer services people who would get information entry writers needed to provide customs clearance and then invoice the customer when the job was delivered.  These people were paid less than an entry writer so several entry writers were forced to leave by issuing warning letters that demanded we improve productivity.  They didn't state how that was suppose to happen.  The point was to get us to leave.    
Co-workers would easily work as a team.  It was a good environment.

Even though all of the temp-to-hire employees were laid off, I did enjoy working here for the most part.  My boss believed in me and would come to be with any issues he ran across, and kept me on the longest out of all of the temp employees because he said I was needed.  Most times, if one of my co-workers on my team was gone, I would be responsible for doing her work and would often find that she was behind on a lot.  I would then catch her up, and let me boss know that she may have too much on her plate.  He would usually grant me some of her accounts to handle, and I would gladly oblige. My coworkers were amazing, and i still keep in contact with some of them.

Top Job Titles	Average Salary
Operations agent 5 salaries reported	$24.60 per hour
Customer service representative 3 salaries reported	$22.33 per hour
Broker 4 salaries reported	$28.38 per hour
Sales manager 2 salaries reported	$5,498 per month
Account executive 6 salaries reported	$5,387 per month

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