counter sales representative

customer service representative

warehouse associate

sales representative

production assembler

Kirby Risk Corporation

Overall it is an extremely large and diverse company spanning three states and soon a fourth. The Kirby Risk Service Center (KRSC) mainly serves Caterpillar Global Industry. KRSC builds harnesses for large engines and generators. Some companies under the Caterpillar umbrella that KRSC makes harnesses for are Electric Motive Diesel (EMD), Bucyrus, and Solar.
My day begins with a flurry of activities, reading the emails from inside and outside customers. Meeting with management to update the information I have received and lastly with a general overall delegation of the priorities. The mid part of the day is consumed with investigating these complaints which collimates in a Triangle Meeting with the managers of the various departments to determine the answers and prevention to the said problems or mistakes. The rest of my day is confirming the results of the ideas proposed and implementing them.  Lastly, communicating the conclusions and preventive measures KRSC will take to the outside customers.
I like the people on the production floor and in management and understand their concerns related to the overall quality of our product and the needs of our customer. As I am a reprehensive of KRSC to the inside and outside customer, I try to be mindful to the each entities needs and desires. In January 2013 there was a shake-up and the Production Manager position changed hands, I feel the new person in charge has a good overall management style and is very open minded to new ideas and people. I believe he will reward those within the company at have the company are the center of the plan they propose. These enterprising individuals will be acknowledged for their vision and not just if they are someone that plays baseball or likes the same sports club.
The hardest part of the job are two things; overcoming the Boys Club mentality and getting the average person on the production floor (the heart of the job) to have a buy-in and strive to have the best quality product sent out the door for only 9 dollars and hour. 
1.	Quality has suffered because of this. I say this because if you were a member on this exclusive club, the in issues your departments were covered up and not addressed for future problems. Thus Kirby repeated its mistakes. Only men have been in responsible leadership roles. 
2.	I find the average operator on the floor wants and the product to be the best it can be, but the reality is they do not feel they are valued and this reflects in poor quality and a “Why should I care the company does not care about me” attitude.  
a.	I have found the little things that I can do help in a small way. A smile, a genuine concern for them on personal level. They are my customers too. They need to be treated with respect and dignity.
b.	When a problem does come in, it is important not to assign blame but find a solution and the person doing the job add to the process. Ask their opinion and understand what the problems there were that lead to the error. 


I originally applied for a full time counter sales rep, but was interviewed for that position except to be a floater between 2 locations. That wasn’t ideal for me. I was then offered the driver position with counter training/work when i’m not on the road. I accepted that offer. It started out very promising until over a month went by and I received no counter sales training and I was back from my route (on average) 3 hours after my start time. The delivery aspect of the job is easy, but there isn’t much direction given for what to do next especially for someone new. They ended up hiring a full time counter person and a floater so my chances to learn counter were practically diminished. The responsible managers were both on vacation when they had 3 new people to train while the other employees were often too busy to train and handle customers. Everyone was really polite and respectful, but clearly this company has no idea what “busy” really means and needs to have more of a workflow structure for it’s employees to follow as well as more time and personnel dedicated to training others. This was just my personal experience with this company. You may enjoy it, but it wasn’t for me. Good luck to whom this may concern.

Cool place to work, management is very understanding, but the work is HARD. Training is not good ( a lot of trial and error learning), Although, they’re not quick to fire you, they do keep a major record of mistakes made ( or not made) by driver that is reported upon you leaving.  You can and will be written up for on the job injuries, but if you have family emergencies they are more than willing to work with you and work with you to stay employed.  The work is HARD, loading and unloading on unsafe trailers, docks, and getting a manual Jack that actually work is like playing Russian rue let. Pay is minimal compared to other class A driving positions that is not nearly as physical 

My typical workday involved working independently towards specific goals.  This further reinforced the fact I was a self-motivated, independent worker.  The management were largely good people who showed a level of appreciation of their workforce I don't see in too many places.  The workplace culture was standard of most factories.  The hardest part of the job was doing mandatory overtime on Saturdays when we fell behind in production as this could have been avoided.  The 2 most enjoyable parts of the job were my coworkers who were wonderful people and the opportunity had to work on my own which I absolutely loved.  It became a game to compete with myself on production records which I thoroughly enjoyed!

Unload trucks. Put away stock. Clean up. Pick items per rf gun instructions for each distribution center. Input data from incoming stock into the computer. If things don't match up verify stock information. Set up out going conduit bundles for pick up or delivery. Load out going trucks 3 to 5 times daily based on orders. Set up all out going fed ex shipments and log in fedex, ups and espes incoming shipments. Make sure trash and debris is cleaned up.

I learned more about dock proceedure.

Management was mediocre at best.

I liked the people I worked with and they seemed to like me.

Lift heavy items was the worst part of this job. 100Lbs plus were required to be moved manually.

I liked the role I played as dock coordinator.

Management is very corrupt and has favorites. If you're not one of the favorites, then you're not moving up. If management loves you, then you can get away with a lot of things. HR and management are buddy buddy so if you have a problem with management, you might as well not say anything because it won't matter. Very unorganized with too much old people as supervisors so they are stuck in their old ways. They hate people who know what they are doing and can do their job better than them. Maintenance takes forever to fix anything. Don't expect raises unless you ask about them. Pay sucks starting out so and lower than a lot of factories around here. Work isn't hard and it is nice you get to listen to your music. 

Good pay. Roughly 1600 per 2 weeks. Long work hours almost always work Saturday. It's hard to plan daycare if your a single parent. 

Supervisors are amazing and work with you on alot. Good benefits. 3 and a half weeks of vacation per year (instead of sick time)

Point based attendance. 

The only negatives were the amount of breaks for 10 to 12 hour days.  (2 10's and a 30 unpaid lunch), kind of a drama filled environment. But stay to yourself and it's an amazing job. 

Good for people who like to work alone or in a team. They have both.

What is the best part of working at the company?
The Family Oriented work set, where if u need help with a project someone is always there to help you . that’s the-best part of working there.

What is the most stressful part about working at the company?
When there was no project to form production, that didn’t happen often. 

What is the work environment and culture like at the company?
Family Oriented with multiple cultures making this place of business excel in every aspect. 

What is a typical day like for you at the company?
Busy and most of the time quiet because there are a lot of details in each projects . So the worker must stay focus.

At Kirby Risk it's hard not to notice the family culture.  Management treats you like family and is always willing to work with you through any special circumstances.  The pay is competitive and the benefits are amazing.  There's room to grow throughout the company after you've been there for over a year.  I'm currently moving to Texas for a high paying job in my field now that I've graduated and I cried when I requested a form for a two-weeks notice.  I'm not just leaving a company, I'm leaving my immediate family.

Just like every other place I guess. I could say a lot good and a lot bad.. but always been fair to me tho.  Their Attendance policy is horrible.. if u call in and still use your PTO it still counts as an attendance point.. Raises are non competitive you only get 2 breaks a day! Now for the good.. you can listen to music.. wear your own comfortable shoes ( non steel toe). Plenty of overtime.. Some Departments are better than others just like any place you work.. OH and the biggest reason I stay is AIR CONDITIONING in the summer on the shop floor!!

Top Job Titles	Average Salary
Counter sales representative 46 salaries reported	$17.98 per hour
Customer service representative 5 salaries reported	$20.20 per hour
Warehouse associate 10 salaries reported	$14.30 per hour
Sales representative 10 salaries reported	$50,000 per year
Production assembler 17 salaries reported	$14.00 per hour

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