system engineer

field engineer

maintenance technician

operations engineer

engineer

Knapp

This review is for Knapp Inc. located in Kennesaw, GA.  This is the only location in the U.S. for this company, so all these other reviews for other cities is for a different company.

Knapp Inc. is an Austrian based company, so with that being said, if you do not speak German you will be treated as a second class citizen in your own home country.  The management here enables a toxic culture where US employee concerns are quickly dismissed.  They are dismissed by the executives here in the US branch as well as visiting executives from Austria during town hall meetings.  There is a gross micromanagement mentality from the CEO down that suffocates employees to the point of wanting to grab a parachute and bail out of their jobs.  Some former employees jumped without a chute and no other job opportunities lined up.  

There is an overall feeling of depression when you talk to coworkers about their day.  The current building is a dimly lit warehouse, not a professional office space.  They are trying to expand into another adjacent building, but expect more of the same, only a smaller personal work space.

The males in management do not respect the females in the office and have been overheard making derogatory remarks about them.  Management makes certain promises to employees only to not follow through on them.  They underpay for similar positions in the industry and the annual raises are extremely low.  

The US branch is controlled by Austria, so requests to obtain software tools and office equipment to make work more efficient and automated takes years to get.  The US branch has been here over a decade and employees still have to create reports and other things manually.  They are way behind the times.  Knapp Inc. is a poorly managed place to work.

Good employees don't leave bad companies, they leave bad management.  People don't quit jobs, they quit bosses.

Management is horrible, communication is terrible, they will not write you up nor will they give you any indication you’re doing anything wrong and fire you for things have have happened months prior in advanced . You can excel very fast in the company. The more you move up the quicker you find out all the flaws with the company. It’s like children trying to see who’s better. The upper management acts as if the technicians are garbage. You’re treated with little to no respect. The training is horrible. You get little to no training. From a customers point of view.  There is little to no communication there is a lot of lying and deleting of the data. There is no transparency in the company. From looking at both sides of the company. They are horrible the only good thing is being to pay. Other than that just be prepared to get fired or let go for no reason at all with no write ups or anything. Many technicians have walked in and out of the company due to management and being fired .. it is a hire at who is best friends to move up in the company. If you’re not liked you will get fired or let go. For no reason. This is one of the by far customer based companies to work at. The customer doesn’t even respect the regional manager. And not even allowed on the customers site. Due to the negligence and constant lying about parts and other issues. Good luck…. You have multiple companies inside of the which is KUS KSI KAG. And may more all fighting to show who the boss is there is constantly internal issues with upper management sadly to say. Could be a great company but upper management I ruining the company and will continue to do so until the hiring on a friend basis stops 

Overall, I am enjoying my employment with this company. It is more physical than I would have thought but I like to be busy and moving. They put you through a boatload of training, but I made lots of new friends during that time. In fact, after years of mostly working alone, I love the camaraderie I share with everyone I work with. There is lots of stress coming from management, but I expected it since this facility is just starting to come up to full production. You are shielded from most of it from your shift lead however, so no worries! There are two shifts, 5am to 5:30pm and 5pm to 5:30am. As busy as I am, the hours go slower than I would have thought, but you get used to it. All work is logged on a tablet on a call by call basis, which is sort of a hassle, but not too bad once you get the hang of it. There’s an unpaid 30 minute lunch and 2 ten minute breaks that you can take mostly whenever you want. They supply all tools, clothing and an allowance for boots. I like everyone here so far, just wish the tension would ease up a little until things get organized for this place. The pay is better than I expected and the benefits are top rate. I would recommend this job for anyone looking to put in the effort, they reward you well!

A typical day at KNAPP involved solving real-time issues in high-tech logistics systems, collaborating with cross-functional teams, and ensuring smooth warehouse operations. I gained deep technical knowledge in warehouse control systems (WCS), automation, and integration with client systems like Walmart and DHL. Management was professional, supportive, and invested in employee growth. The workplace culture was fast-paced, global, and innovation-driven. The hardest part of the job was handling the pressure during go-lives or system escalations, but it helped build resilience and problem-solving skills. The most enjoyable part was working with advanced technology, learning something new every day, and being part of a team that makes a visible impact.



What is the best part of working at the company?
Company cares 0 about their employees, the work environment is highly toxic. During my time working there, I saw many employees get fired, or leave for unfair practices. Walmart dictates all operations in the building, there is minimum down time for repairs or schedule maintenance.  The systems are overworked with poor to no support from management at any level. Very bad experience, don't recommend it to anyone.

What is the most stressful part about working at the company?
Little to no downtime. Waltmart doesnt care for excuses or actual problems, they just scream to all employees to get the systems back up and running... very unrealistic expectations from management

What is the work environment and culture like at the company?
Poor, toxic, lacks in many levels starting from the top of the company

What is a typical day like for you at the company?
12 to 13 hours per day, schedule is for most of the year with 1 or 2 days off. Walk around 10 miles per day dealing with costumer complains and dealing with systems constantly breaking down... nightmare

I was recruited by TXM Recruit to work for KNAPP at the Walmart distribution center. Unfortunately, the management is terrible, causing many people to quit, while the rest of the crew is actively seeking other jobs. This distribution center is huge, and the lack of technicians results in us being overworked and overwhelmed. We receive no sick days, and our PTO is automatically deducted if we miss a day, are late, or have to leave early. For every day we miss, 12 hours of our PTO are taken, causing most of us to end up with negative balances. We are not allowed vacation time during peak season from November to the end of December. We also have to work holidays if we're scheduled to come in. Raises are based on favoritism, with many inexperienced techs receiving bigger raises than those with years of experience. This is often because they are  friends with management and supervisors.

This position with TXM/KNAPP as a Resident Maintenance Technician looks great from the outside, but man is it chaos on the inside! Management is nonexistent. HR is the same. They'll say anything to make themselves look good. Everything is your fault. Send an email, they'll say you didn't. This place is next level toxic. The whole process is too long as it entails interviewing with TXM which is a recruiting company based in the UK and then KNAPP which is also a European automation company. Stateside both are nowhere to be found. Full blown Physical is required because you'll be alone all night running for MILES clearing jams. Need parts for the system? Nope.This position is inside the e-commerce Walmart DC in Lancaster TX. Short handed. No support system. Nothing is maintained properly. Straight chaos. Deception runs rampant. It's night shift - 12s Do not come here unless you ABSOLUTELY need too. You will regret it.

I believe Knapp offers a highly competitive salary and benefits, but being a new company means the culture is not yet established and has potential to be a great employer in the future. For the next maintenance managers and shift engineering managers, there is incredible opportunity to put your stamp on the processes of the organization if thats something you're after. You will learn a lot quickly, but will be supported and guided when you needed it. Overall, i appreciate my time at knapp, but eventually soured on the work hours and after hour calls. Otherwise if the night shift was fully covered then I would do it again. 

Essentially if you need a job, they will bring you on. I was hired as a network engineer and went to Austria for 60 days (2 - 30 days trips). Going there was a waste of time, did not learn anything I need to learn. While there, my boss ended up quitting. Once I returned to the states, I learned why. The company is disorganized, the training at the time for my department was none. When mentioned to management, they added more task and don't feel like they cared at all. They also wanted me and my colleague to start traveling each week with no training. So after 7 months of the insanity I had enough. 

When a problem arises, if you don't take action yourself, most likely management won't either.
When faced with a problematic coworker, management will blow it off and not resolve the issue with any discipline. 
They let people get away with tons of stuff. It's an insult to the hard workers that care about their jobs.
They can't ever seem to have parts ordered on time for downed equipment. It's embarrassing.
0/5 stars for management...

Top Job Titles	Average Salary
System engineer 6 salaries reported	$75,400 per year
Field engineer 7 salaries reported	$66,714 per year
Maintenance technician 4 salaries reported	$88,250 per year
Operations engineer 5 salaries reported	$99,000 per year
Engineer 3 salaries reported	$70,667 per year

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