customer support representative

customer service representative

Kobie Marketing

The job needs better training. It’s 7 weeks of training and I guess you could say that’s good training BUT they train you on 7 different lines of business and each week is a different line of business training with only 1 day of training for that line of business than they throw you on the phones. They aren’t really available to help you within questions, they are to busy or in meetings. Also they start to give you quality scores the first week and even though it’s your first week and you’re still in training they giving you coaching on those calls. Than after the 7 weeks you have to maintain a 85% or higher for the month and if you don’t you can get threatened your job. And they take off a lot of points on your scores, like one time I was doing my opening script and instead of saying” may I” I said “can I “ and I got points taken off for that. If you can’t maintain a 85% or higher in 2 months you can lose your job. Also you HAVE to ask the members “how’s the weather” or that’s a 25 point deduction. you have 30 seconds to rap up the call and log notes or that’s a point deduction too if you can’t do that in 30 seconds. They aren’t really scripting for this company is CRAZY to much. And you have to follow it during opening and closing the call and you can’t make it sound robotic, even though reading a script is very robotic. You can have 100 good calls and 1 call you messed up on and that’s the one they choose rather than paying attention to all your good calls. They pick and choose the worst calls on purpose so you can fail. I think the company is good, and they offer great benefits and they do care about you, but the unrealistic goals are what is causing turnover, or the lack of training is. Verizon is one of the lines of business and really there is no need for us to be taking calls from them when there isn’t much we can do for them. 

Overall Kobie is a solid place to work at. My immediate colleagues are easy to get along with and work well, are detailed oriented, and enjoy teamwork. I want to give Kobie 4 or 5 stars but there are some genuine problems in the way before they will earn this.

Due to the company being small and being around for 25 years, there are high-level executives that have a grandfathered sense of working there - that they have earned for you to do whatever they say. Executives often have a "fly-by" management style, not caring to learn what is happening day to day but instead just try to get you to do what they want you to. Executives and Sales sell clients on "Future Truths", i.e. that we could do something like that for you in 6 months although we don't currently which causes alot of problems when discussing needs with clients. 

Work/Life balance, if you'd like to advance within the company, is terrible at best. You are often looked down upon if leaving exactly at 5 and coming in at 9. This is a general feeling and does not apply to those that are genuinely lazy at their jobs, which there are plenty. Compensation is on the low side for jobs in the area.

However there are great opportunities for those that want and enjoy working hard. Advancement happens often, albeit not consistently enough, but it is there if you work towards it. Location is fantastic as well and plenty of great places to eat in the area. New CEO is intent on changing the company which is great and needed.

Working at Kobie Inc. has been an incredibly rewarding experience. The company truly embraces diversity and fosters an open-minded culture where every voice is heard and valued. From day one, I felt welcomed and appreciated for my unique perspectives and contributions.

Kobie Inc. is committed to creating an inclusive environment that encourages collaboration and innovation. The leadership team actively promotes a culture of respect, transparency, and continuous learning. This has not only helped me grow professionally but also personally.

The company’s values are deeply ingrained in its operations, ensuring that ethical practices and social responsibility are at the forefront of everything we do. Kobie Inc. supports its employees through various initiatives, including professional development programs, wellness activities, and community engagement projects.

Overall, Kobie Inc. is a fantastic place to work, where diversity is celebrated, and everyone is empowered to succeed. I am proud to be part of such a forward-thinking and supportive organization.

I was put on this job through a temp agency. I was finally excited to work from home. And at first everything seemed good, but I was let go after only 2 weeks on the job. I just got a phone call at the end of my shift saying that they no longer needed me. Which sucked because I actually thought I was going good. They made it seem like you would have the full 7 weeks of training to improve but no they load info onto you in one day and then make you take phone calls the very next day. And automatic score you on those calls even though it’s your first day. And they also have this like ranking with all the associates with the QA scores. Including the new hires which doesn’t make sense because why are new hires even in the ranking if we literally still are making mistakes and getting reviews! But yeah it took me 6 months to find another job. I was super depressed. Because that has never happened to me before. And without warning so just a heads up. If you can be perfect right off the back this would be a good job for you. 

Typical day - Chaotic, most people running around with their head chopped off. Lots of cursing at other people, very hostile place to work.
Learning experiences - Learned not to trust upper management's promises. Whatever they say is going to happen, won't ever happen.
It was a decent first job thought
Management - mid management is not bad, they just don't have the training necessary. Upper management only looks out for themselves.
Culture - Used to be great, slowly got worse as the time went by. Ended up realizing that most people at Kobie are either the bullies, bullied (and some cases, both)
Most difficult part - toxic environment
Most enjoyable part - I've been sitting here for 10 minutes.. and I'm struggling. Coworkers were great when they weren't upset at how overworked and under appreciated they are!

The training for the call center is an absolute mess.  There are multiple managers that displayed less than professional manners. A complete lack of transparency and communication. There are lines of communication however there riddled in mixed messages and metrics that seem obtainable , yet can’t be reached. Your calls for QA are not graded fairly compared to your cohorts, some will be graded on 10 calls while some can be graded with 15 calls. There’s no rhyme or method to the madness besides their ability to control the outcome of which employee gets “converted”. The call volume is too low for 7 lines of business. You’ll notice team members drop like flies , including lead agents. 

This is one of the best work environments that I have ever had the pleasure to enjoy. The supervisors are awesome and the heads of the call center are amazing. They really do care about their employees and make every effort to be accommodating of your personal situation when it comes to adjusting your schedule. They other agents are very nice and do not mind helping out if you need it and will make sure you know how to do your job once you've completed training. I would love to work at Kobie Marketing again if my life allows it.

The other reviews are unfortunately right. I should have known something was wrong when everyone on the team including the supervisor had been there less than ONE year! This job trains you one day & you get deducted for things they did NOT teach you. I understand learning as you go but you shouldn't be punished for things you had no clue about. Their training seems to set you up for failure instead with no literal support team after the first day. There's a lot I want to say but overall I'm just disappointed, from the outside they look like a great company but the turnover rate starting at the manager levels was shocking, the most senior person on my team had been there for a whopping 7 months.  

Working here at one point was my favorite job to date. However, that began to change after several mass layoffs and what seems like a block on all advancement possibilities. 

Great and fun culture but sometimes what is important is lost in trying to make things seem like the company is one big fun celebration after another. This is lost on the employees that are uncertain about their work, direction, and future with the company. 

The hardest part in day to day is leadership and direction on Goals and advancement. Many people have resigned recently because of this.

Hostile work environment where bullies rule. There is no executive backbone to curb the bullying -- in fact, it's behavior modeled by the CTO and CCO and that empowers others to do same.

Inept employees who are overconfident in their abilities and knowledge who demean and degrade those who actually do know their jobs. 

Overpromise and underdeliver. That's what we do. 

Turnover is ridiculously high. A lot of times, too, people just disappear. Sad. 

I couldn't with a clear conscience recommend this place to anyone, under any circumstance.

Top Job Titles	Average Salary
Customer support representative 11 salaries reported	$17.14 per hour
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