coding specialist

Kode Health

First contract started out great with steady work and decent compensation. Late 2024, it appeared Kode was doing a lot of internal restructuring and revamping their platform. That's when the grapes went sour. No communication, no transparency, managers were misleading, gaps in available work, the list goes on. Every day was a new day. My team would be promised opportunities by the coding director one day and then she would ghost us. Auditors appear to lack any integrity. I am an experienced coder with auditing experience - many years under my belt. I have been through many audits and passed every time. Kode failed me 3 or 4 times but they refuse to provide feedback in order to "protect the integrity of their audits". What kind of integrity is that if you can't even validate your own audit structure??? Their new hiring process is a joke. When you apply for a position, you receive zero communication from anyone regarding the process. Again, this goes back to lack of communication.

Honestly, this company has left a bad taste in my mouth. Whatever happened in 2024 has ruined them. In closing, it's a great place to work if you don't mind getting jerked around. 

When I started with Kode I was very excited. The pitches seemed great but about a month in things got dicey. Management has a very chill style. The training is very lack luster. Be warned you must have your own encoder. If the client doesn’t provide resources you’re pretty much on your own. After 3 months I saw about 85% of the people I started with terminated or resigned. The audit system is insane. Instead of the standard audit practice where you are taught to improve, here you are terminated. The educator doesn’t really educate or teach anything to lower staff. You will have to obtain and manage your own CEU’S. If you don’t mind providing your own resources you should be fine. FYI  they use surveillance software insightful so don’t fall for the sales pitch it’s a start up with a lip service

It's more than a recruiting pitch; it's the culture of Kode to care about their employee's well-being.  Kode understands the importance of their internal client (you, the coder).

I have witnessed firsthand how leadership continues to innovate, restructure processes, and create policies that foster an enjoyable, stress-free work experience. 

Understanding the coder's needs (the internal client), Kode prioritizes finding solutions to simplify the coding process.  Being mindful that coders are humans first, Kode's leadership structures the environment with built-in flexibility to encourage the coders to take ownership of their workflow.   This unique approach shifts the drive to increase productivity from management to the coder.  

Kode did a 180 after hiring leadership whom talks poorly of you, to you, and involving unnecessary coworkers. Insightful tool established which provides false information. They monitor every second of your day and expect you to work 8 hours straight. Insightful tool does not align with epic hours. Auditing provides incorrect education, and if you don’t follow the *wrong* coding guidelines then you are monitored continuously until you do, as well as targeted and treated poorly if you speak of your concerns. Coding managers advocate for coders and the auditing manager continues unprofessional behavior. Company values do not align with company behaviors. 

What is the best part of working at the company?
The best part of working at Kode health is the family atmosphere. They never make you feel inferior for asking any types of questions and the support is absolutely amazing! 

What is the most stressful part about working at the company?
I think if anything is a little stressful it’s making sure you are coding correctly but again to reiterate the support is great so you don’t have to stress. 

What is the work environment and culture like at the company?
Work environment is great the communication is open and absolutely encouraging!

What is a typical day like for you at the company?
A typical day I log on and complete my charts and log off. They offer all kinds of training in other specialties and make sure you are the best coder you can be!

Initially, I was pretty excited to work here, but right before beginning, they let me know that I was going to be working in edits instead of the position I was hired for. That would be fine short term, but this is long-term with no prospect of getting back into my field. The time off is pretty poor, you only get two weeks. Benefits are below average, they just added a retirement account. Management is great, they really do stick up for you. If you don’t mind doing mindless work, that has nothing to do their specialty, this is a great place. They do pay very well.

Everything seems great when you start. Most of the employees are friendly, but the management staff are extremely fake and condescending. There’s no internal audits being conducted and they won’t take accountability for their wrong actions. They only care about pushing out as much numbers  as possible at the end of the day than the quality of work being done. Also you’re constantly being monitored on the times your logged in. God forbid you have an emergency and have to leave your desk promptly. 

Loved working for Kode.  The management team is very supportive and will support you in any way possible.  I initially worked full time but due to family reasons I scaled back to part time.  The benefits are good but could be better and believe they will offer more as they grow.  They are very flexible with needing time off and will work with you for additional PTO if needed.  I highly recommend joining their team!

Took over a month to finally start with the client. Training was given twice before access was even given. Only paid for one training. Pay is incredibly low for the coding and claim creating process needed to do. I was hired on but then told I was removed because I didn’t pass the audit but I was never responded to when I asked what I missed since I did exactly as our training video showed. Low level pay. Low level management. Low level communication. 

I’m excited to work with such an awesome team. You can actually make your income and manage your family’s needs with no worries. Many opportunities to learn in many areas of medical billing and coding! Kode Health is a hidden gem! Honestly it was the change I prayed for! Best management and administrative staff! Teamwork is a plus! I would recommend them to working parents especially!

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