massage therapist

senior project engineer

product manager

financial analyst

injection mold operator

Kohler Co.

This job could be amazing but sadly the management seems to purposely go out of their way to make the job extremely unappealing. I work in security and I have seen the gradual deterioration of our department from a unified group of motivated individuals to a bunch of frustrated, angry and disappointed people who now look at this job as a brief stepping stone instead of a career.
Management is easily the worst part of the job. I have never seen so many supervisors not know the basic fundamentals of their job and the jobs of the employees they manage. They flat out tell you they can't help you or don't know how to help you and to ask someone else that does. Management does not tolerate any criticism of how they perform their jobs even if its constructive. Doing that will place a massive target on your back and they will find any reason to punish you or deny you raises/promotions. You are best never speaking to them unless its necessary and avoid getting close to them at all. They come off friendly but its to get you to divulge information they can use against you or others later.
Team meetings are the worst. Its basically two hours of management finding ways on how terrible everyone is doing. Its rarely constructive and people leave angry. Most management seems to lack how to speak and treat other staff.
If you hadn't figured out this by now from reading this there is a massive "Us vs Them" culture. Management sticks to management and officers stick with officers. It is a toxic culture that management shows no desire to fix. 
Rule and policy changes are constant. In security, consistency is key to doing the job right and the management seems to not understand this basic concept. There is often little foresight into what chaos occurs when you change the rules so often and there is rarely an explanation given as to why the change was made and even what to do differently. Failing to adapt quickly or simply not knowing is enough to get you disciplined.
Communication is awful.  Depending on your shift you may never see your assigned supervisor. Also supervisors never work with you. They stay in the office all day handling other tasks. They won't talk to you unless they heard or saw you on camera doing something wrong. Speaking of cameras, get used to being on one and watched all the time.

If you doubt my story consider this. During my short time here I have seen roughly 12 people leave or were fired. Roughly one every 2 months. Many of them would have stayed if the culture wasn't as toxic or the management was just a little more supportive or they were fired for making forgivable mistakes simply because they were not liked by the management.
Do not bother with HR. They will side with the management in every case. Contacting them is a good way to put a target on your back.

It is sad to write this. This could be an amazing career with great benefits. But they have themselves to blame. Perhaps they no longer care about turnover or even basic respect. You are very expendable to them and they make that very clear to you. 
If you decide to work here my advice is simple. Keep out of the line of fire from management by doing your best and while your working here apply to get a different job such as Police officer or Corrections. Especially before they start to target you which will inevitably happen.

I loved working for Kohler. I loved talking to Mr. Kohler on a daily basis and interacting with people from all over the world.
I did not, however, enjoy working at Sports Core.
As a female not weighing more than 110 and barely past five feet, I found some of the work to be hard physically. Loading and unloading dirty/clean towels and then pushing a cart that was extremely heavy because of all the towels took a toll on my body. Also flipping boats over and pulling them up or out from the beach was very hard. I liked staying active, but there is only so much you can physically handle. You will also be expected to chase geese off the beach in the summer time and clean up after them, which includes the floating raft out in the lake. There was alot of picking up slack from other workers who just didn't feel like working, and alot of blame placed on the wrong people when something didn't get finished. 
The front desk wasn't too bad, but be aware that this is a very clique type of work environment. If they don't like you, it makes your job even worse.
I'd have to say that management and scheduling is the absolute worst. Never have I seen such a disorganized office. They will either schedule you so you have one or two days off a month or you get scheduled only 2 days a week, not including weekends. They also schedule people to work every weekend. This is fine if you're in high school and want the hours but when I suggested a rotating schedule, say every other weekend in shifts, they shot that down. It could have changed by now but it was still the same when I left. You do get a small break for lunch if you work an 8 ht shift, but thankfully I worked primarily with one of the greatest guys, so he would let me take a little longer. The pay is not great, unfortunately, but it is higher than alot of the other jobs like this.

A typical day at the office is sipping on a cup of coffee or 3 to keep you awake during the high volume of calls. Each call can vary from 3 minutes to an hour+, because it really depend on what the guest would like to reserve during their visit at the American Club. 

I've learned that biting your tongue on a rough call usually make your day easier, however that is not always the case because as an central reservation agent you can only provide so much for the guest although you do handle all the bookings; rooms, spa services, dining, activities, golf tees and special events. Not everyone in the office is authorized to provide certain requests unless it's approved. 

Management wise in the office is good. When someone starts slacking, the ones who noticed usually put them on check to stay focus to assist calls and guests. Most times when your plate is full, if you ask, most likely someone will offer to help you with unanswered calls, emails and voicemails. 

The hardest part of the job would be balancing personal life, break and high volume calls. Personal life matters because even after you leave the office you constantly worry about the guests requests which you cannot confirm due to lack of authorization. Basically leaving work with more homework.

The most enjoyable part of the job is the opportunity to work with a group of dedicated workers who often are not recognized enough. It's actually a great work environment despite the high call volume and high maintenance of certain guests. Sometimes you even dream of taking calls. Overall, it was a great workplace and advance experience in customer service.

LONG POST….. First and foremost I am warning you now there will be absolutely No time to breathe in between calls as they are back to back. The worst part is the fact that the phone answers itself within 2-3 seconds, so make sure you don’t take your eyes away from the screen. 

QUALITY ASSURANCE: 
They say 5-10 calls are monitored for quality assurance during monthly review but every call you take is stored for months and listened to by at least 5 people when you’re told only your manager or team leader listens. Not to mention your screen is monitored/recorded during calls. Never knew call centers do that… they claim it’s for training purposes but it’s strictly to micromanage you and dock points during reviews. The metric standards are a joke 

TRAINING: 
 Training is extensive, lasted4- 6 weeks. There is so much to learn so when you’re thrown to the wolves you pretty much learn in the moment because so much is thrown at you during training. You MUST be interested in being a plumber because this job is basically you being a virtual plumber. You are given help along the way but who must wait on hold for help from a colleague which skyrockets your hold time metrics resulting in failing your monthly reviews 

PAY:
Pay is mediocre for today’s economy and the amount of work you put in. In order to be successful you need to learn about faucets, sinks, showers, pipes, drains, toilets, light fixture, water filtration systems, and worst of all being able to walk the customer through how to install said product. 

I do not recommend being a customer service representative for Kohler. I cannot speak on other roles within the company but this one is not for the weak 

My review encompasses the concerns discussed with both current and previous coworkers. 

- Cliques and lack of support
-Lack of Diversity
- Lack of Promotion, ability to change positions within the company with little chance for advancement- many folks in the same role for many years
- Little to no access to promised benefits unless you work at headquarters in Wisconsin; ie. continuing education, career advancement
- Lack of consideration for observations or ideas for improvement
- Eerie need for assimilation (drinking the kool-aid)
- Intense and intrusive scrutiny (note taking on your actions and attitude during trainings)
- Inconsistent vision (don't be wooed by the robot ads- forward thinking does not exist- any attempts must be approved by an aging figurehead)
*Kohler is a very insular, old-fashioned company.  During my time, many similarly tenured coworkers, at headquarters, were afforded benefits that were denied to myself and others working remotely. During both the interview and onboarding, we were lured with numerous benefits,  coworker inclusion and support, and autonomy and respect. Our experience was full of cliques, cold shoulders, big brother scrutiny, unnecessary workload duplication, fake smiles, fake promises, and misdirected focus. If you stay for 5 years, you MAY be accepted into the cult.

I worked for Kohler roughly over 3 yrs and in that time I had soo many unpleasant run-ins with management ranging from them attempting to have me do things I was unqualified and did not feel comfortable doing, to getting written up for the most ridiculous things imaginable. We could not keep a foreman in our dept longer than 6-8 months because they were either unqualified unprofessional or overworked. The union does a good job of acting like they care for your needs but really couldn’t care less. I voiced concerns on several issues in my department all to which nothing was ever done and when you ask the union president/vice president they either say they’re “working on it” or side with the company to avoid the issue altogether. The job pays well but even then you have to literally keep track of your hrs down to the last minute because payroll is notorious for taking hrs off your check. And instead of writing you a check the moment you point out the error to which they acknowledge was incorrect on there part they instead tell you the hrs will be added to your next check. I had to pay bills late a few times because of they’re errors in my pay. I would not recommend this job to friends unless they desperately need the work but even then I would have to warn them that though the pay is good the stress that comes with it is not worth it.

Kohler does not want to accommodate their employees. The expectations keep going up but the money is staying the same. The new hires come in with a sign on bonus and etc., but the people who have been there get nothing. Most companies when they have a high turn over rate would get rid of their point system. You only get 7 points and 6 days of vacation. You can’t have a life while working. They changed our schedule to something that is even worse than what is was before. It’s already hard trying to find child care for 12 hours. Upper management doesn’t care about us or our opinions. Stand up lifts DO NOT WORK FOR MOVING TUBS FOR 12 hours. Stand up lifts hurt your whole body and they do not ride well with tubs. Stand up girl lifts make the job harder than what it is. People have been getting injured on those stand up fork lifts for over a year. They are dangerous… The people who have been there since 2019 and 2020 have been over looked and over worked. We have proven that we will show up but they continue to neglect us and ignore our needs. Also don’t get me started on when they short you on your check. It’s a war trying to get it fixed but reach your 7 points and you’re out. Most jobs with high turn over rates get rid of their point systems, and actually listen to their employees. We’ve been telling them for over a year that stand up fork lifts are not the way. The warehouse has suffered because of the stand up forklifts. You would think a place that they would stop and ask why are all of these people quitting. 

Hard working environment. It's a 12 hour shifts, mainly standing 11 hours  a day excluding breaks and dinner/lunch. 
Kohler takes about 2 weeks to teach/train each individual on the materials, machinery and techniques used in order to produce a quality product that has the Kohler name. The HR staff, medical staff as well as managers walk the plant to ensure employees are performing safely and are happy. Alot of personalities are working and a large age group as well. I myself do not use or get out my phone at work but so many do. I don't agree with this, but you can't pry the phones out of the younger generations hands. That to me is the biggest safety issue with ALL companies these days. Here at Kohler it is hot, hot presses and attention to detail is very important so the phone is slowing production and safety of each person that works on the floor.
It's hard long work. Kohler pays above average and has great benefits, 401K and great programs to further your education. I'm not going to lie it is Hot, Long hours and working 12 hours is not easy. It's worth it when you get your weekly check.





Since leaving Kohler I have not found a factory as organized and supportive. They always made sure safety came first even with high attention to inspection. The pay is also top their and the union always has your back. Some of my coworkers I had might disagree with that, but in my opinion they were always there for you as long as you were a good worker first and foremost and were not just looking to cause drama. I started at 16 an hour and five years later I was almost to 23 an hour and was given the opportunity to learn automation. I wish I had not left kohler honestly. Enjoyed most my time there for the most part. I do wish that the overtime was not so demanding and that they could have worked harder to get us off of all of it because after years of working ten hour shifts it gets very tiring especially if you have mental/physical strains. They do however allow FMLA AND SHORT AND LING TERM DISABILITY. The union contract gets renewed every few years causing the pay to increase which is great. Everyone now starts at two weeks vacation so that is awesome. I would definitely encourage those in the area to try Kohler. The assembly department is by far the most advanced (automated) and nicest area to work in. 

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