sales associate

loss prevention manager

assistant store manager

merchandise manager

retail sales associate

Kohls

OPENING THOUGHTS:

It was great when I started out. They really seemed like they were doing everything they could to make me feel welcomed. That changed pretty fast though, but it's whatever. When I started, I was getting roughly 30-35 hours a week. I started at $9 so I was bringing in a lot considering my work history, at the time. It's been some years and I haven't even made it to $10/hr. What's worse is they changed it to where no part timer can get more than 26 hours so they don't have to give benefits. But good luck even getting that because you'll often find yourself with barely 10 hours a week. The only time you get more is during the holiday rush or in times like now since many employees didn't return post lock-down, and we still get no benefits with the marginal increase in hours.


 AVAILABILITY:

They are very manipulative and won't hesitate to try to screw you over. I've had to fight for my availability multiple times, since I have obligations, and they always try to guilt me into changing it every time. I once even had my availability changed without my consent or notification. I had it fixed but I remember feeling very perturbed at the idea of them going over my head like that. 


CULTURE:

I saw a lot of other reviews speaking on the toxic culture and they are completely right. A lot of the managers and supervisors talk about associates behind their back and a lot of the associates do so as well (very two-faced). I once had an associate tell a new seasonal hire not to listen to my training because "I didn't know anything about SFS," even though I had been working it for years at the time. Management are super tight knit and cover for each other's bad practices all the time, so you really are on your own if you have an issue with any of them. They talk a big game, but really don't foster an environment where you feel comfortable talking about such issues. Mainly because you know they'll tell the manager you have an issue with about it and, if that manager isn't summarily fired, now you have to deal with them knowing what you said, and trust me when I say they'll know it was you.


PROMOTIONS:

Promotions are pretty much a lost cause. It's never merit based, if you have open availability, you can be promoted, but if not you may as well not even apply. I got passed over for a department lead position even though I had more experience than the other applicant, solely because they could schedule them however they wanted. I didn't even attempt to apply for a managerial position when it opened up because of this and it ended up going to someone who is loud, intrusive, participates in idle gossip, and barks orders to any and everyone as if they are a head executive in a corporate setting. They micromanage and constantly pull associates from their departments to handle stuff they could very well do themselves. 


MANAGERS:

The managers and supervisors always act as if they're so busy but I consistently see them standing around doing nothing, walking  around the store talking to associates about stuff unrelated to work (literally saw this happen and the conversation lasted 15 minutes) when not on a break or anything, but I remember getting in trouble if I talked to another associate too much, while actually doing something productive.


WORKLOAD:

About the workload, it's unacceptable. If there is a specific job or department you want to work, NEVER volunteer to help with any other job or department, unless you want to be called to do it constantly or even have it suddenly appear on your schedule without any notification. That's how I started working OMNI in the first place. I was originally in a department, which I liked, and I helped an associate pick an order once and next thing I knew, I was being called to do OMNI constantly during my shifts. The department I worked was constantly in disarray since there was no one else to work it during those times and I had customers get upset because there was no one there to help them. We saw an increase in thefts too. So definitely don't help with a job or department you wouldn't want to end up working consistently.


AFTER THOUGHTS/EXTRA COMMENTS:

Don't even get me started on the credit cards. When I first started there, they badgered me every shift I had, to get a Kohl's charge, saying it would help with the numbers. I eventually did get approved and only used it once before I realized how bad it was. And when it comes to customers, its borderline harassment. You can visibly see the annoyance on a customer's face when they just want to check out and the cashier refuses to finish their transaction before asking about the card at least 6-7 times. I personally only bring it up if they ask for a way to save some money, and if they say no, I drop it. Sometimes I hear associates and managers whispering on the radio, giving descriptions of customers they talked to so that the cashiers can target them for a card, specifically. It's cringy and reeks of corporate greed and desperation.


CLOSING:

The workplace culture is depressing and I dread every shift I have to clock into. You are subservient to both managers and customers and both can, and often do, abuse their power over you. From managers making unrealistic demands to entitled customers threatening to get you in trouble because they read a sale in an ad wrong, you are at the mercy of these people, because it's retail and you are easily replaced. I've stayed as long as I have because I have thick skin and wanted to build a work history, but If I had seen the bad reviews before I got hired I would have never wasted my time here. The only saving grace was the few associates here and there that I actually grew friendly with, but they always left. Do yourself a favor and avoid this place. If you have to work here, get out as soon as you can. Long term is not the mindset you should have when working here.

I've worked at Kohl's for three years, and I've grown immensely. I started as a sales associate working specifically on the floor in women's, men's and junior's clothing. Opening the store I check customer service recovery and try to put away as much recovery as I can before traffic in the store increases. Fitting rooms are a priority over folding the floor when theres lot's of customers. When there's about two hours left until closing, fitting rooms become less occupied and it's time to work on folding clothing on the floor. Usually I am placed in one area, but sometimes I'm doubled up on mens and juniors, or even all three. It can be hectic trying to get stuff done because I'm trained in so many areas and often get pulled from my position to complete other tasks. One of these that happens the most is working registers to get customers out the door as fast as possible while also encouraging credit and reward sign-ups. Through the years associates have been forced to be able to work in multiple departments as opposed to hiring one person to fulfill a position. I am trained to complete OMNI and BOPUS orders, back-stocking merchandise, purging merchandise from the stockroom, freight merchandising, and working at the customer service desk. 

I've learned a lot about the retail world and how to deliver a rewarding customer experience. While I don't have an interest in ever managing a store, Kohl's has definitely prepared me for success to possibly become one based on the high expectations they set for being flexible and willing to learn new things. 

The workplace culture is very fast-paced and ever-changing. There is somewhat of a clique of the associates who have worked there for a long time, but everyone is very friendly towards one another. It can get heated at times if there's multiple conversations going on over the walkies and communication is strained. There are associates, as with any workplace, who lack the work ethic others strive to attain which creates complications when working in teams. Working in MJM, I have two managers who are both female, and they have always supported me throughout my 3 years at Kohl's. They drive me to work harder, and reward me with recognition. I've received employee of the month recognition by my managers for the hard work I put in to creating a wonderful experience for every customer. It's really nice working in an environment where hard work truly is recognized. 

There's nothing really "hard" about the job. There are certain positions where you would be required to meet a certain workload, but there's nothing overall challenging. On a six hour shift I walk 7 miles. That's right, 7. I guess I could consider this one of the more strenuous parts of the job, but I personally love how active my position is as opposed to my office job during the day. There are times of the year where payroll is tight and hours have to be reduced, but I have several jobs to where it balances out and isn't an issue. If Kohl's were to be your only job however, beware of this complication especially around non-holiday times. This is no problem during holiday seasons of the year. 

I think the most enjoyable part of my job is knowing how much I've grown. I started my very first job at Kohl's, and I didn't think I would stay this long. I planned on only working here through college to save money for living expenses and paying off student loans, but with how much I've gained from the relationships I've built and the pay increases I've received from annual reviews, it's paying off keeping a job this long at how young I am. This position has given me stellar points to sell on my resume when I get my real adult job someday after graduating from college, but needless to say, if I ever have to leave the Kohl's family, I will definitely miss it.

There is a reason that I'm currently looking for a different job. They have a saying at work, "Here at Kohl's...". Well, here at Kohl's, the only way that you can really get the maximum satisfaction out of your job, is if you can sell the credit. Get people to sign up, nearly double your "daily goal", and you're set for life. You'll get tons of hours, the E3's, Supervisors and Managers will love you and you'll get tons of extra incentive on your paycheck for each sign up you receive.

That being said, if you are going to apply, *ONLY APPLY FOR REGISTER.* Being a Sales Floor Associate, you are guaranteed almost no time up at register, even though typically it's so understaffed that you are being hung on the bell all day, so to speak, with constant "Additional Cashier" calls. As we are told, just 15 minutes up at the register at as an additional should equate to at least three credits. There is an assumption that customers that come in the door could not possibly already have signed up, and if you go one small session without getting any credits, you will be belittled and frowned upon. Add the constant badgering about it, and the inevitable fact that you will get nearly *no* hours if you don't get credits, being on the floor is a death sentence.

That also being said, it is very impossible for you to get recognition for work that you do above and beyond. In fact, it is more likely that you will be scolded for going out of your way to do something. Notice how an entire table of product is an absolute mess? Decide that you're going to clean it up and make it look professional? Well, chances are when you get done, you'll be told that you shouldn't have done that because a shirt wasn't folded right half way across the store first. Unless you are asked, you should not do, if it isn't as basic as "Fold, hang, pick up, repeat." 

In terms of management, it is a cesspit. There is the Store Manager, Human Resources Manager, then tons of area supervisors. All of them combined can be an "E3" during their shift, which means that they are essentially in charge of you. At any given moment that can change, and it can confuse you to the point of not knowing who you should listen to. Store Manager tells you to go fold a towel? Well the E3 is going to yell at you and tell you that you need to focus on rugs. Store Manager sees you in rugs? Well, she's gonna go check towels and then tell you you didn't listen to her. Go to finish that up? Well, the E3 is gonna walk past rugs and see that it isn't finished, and then yell at you some more. There is no communication between them, and what's worse is when the E3's change. They typically won't tell each other about tasks that have been handed off, and regardless of if you just started or half-way through, you'll most likely be told to go somewhere else.

Training is non-existent. It doesn't matter the department. You will be stuck in front of a computer for an hour, brainwashing you about the Kohl's GREAT plan, you'll be briefly walked around the store, shown how to look things up on the Kohl's Kiosk (which breaks often and most people in the store don't know how to actually work,) and then put on the register for a days shift, and then just thrown out into your department. If you're lucky, there will be someone else working in your department that can show you around, but chances are you'll be left on your own. 3/4th of my job, which is more than half of the store by now, was self-taught. 

The only good thing that comes out of all of this, is the fact that you get good break times, cheap soda, and they almost never actually give you more than three days straight of work, so long weekends! Oh, there's also the discounts you get, but if you don't actually shop here then there's no point.

Also, they'll pester you to sign up for the card too, and put you in a position where you can't say no.

This was my first "real job" and I did learn a lot about interacting with the public and what retail is like in the 21st century, (pre-pandemic, for the record,) but the management expected to get a lot of full-time work out of a part-time staff.

There was a required bit of computer training and one shift of shadowing someone on the cash register, and if you were lucky, someone would help you figure out how to do everything else. (Merchandising, recovery, fulfilling online-orders, etc..) I will say that at my store, the majority of employees were quick to help each other out, but I also understand why so much of the seasonal help quit after one or two shifts. Sometimes they would keep a few of the seasonal employees on after January. But, the management would also cut the hours and stop contacting the hires that they didn't like, which always seemed to be based on a personal preference rather than performance.

Speaking of performance: If you're a persuasive and charming person, they will put you on the register and encourage you to push the Kohl's credit card on anyone with a pulse. Employees were encouraged to sign up for one, it was suggested they sign up their relatives and friends. Your worth as an employee is very much tied to how many credit cards you push in a given month, which means the cashiers are given preferential treatment by management.

In my experience, they mostly hired part-time employees, with a few people put in full-time positions that were chummy with the managers. Only one person got promoted to full-time position in my three years, and that was because the former occupant quit for a better job. There's no room for advancement, except in the full-time class, where you might be granted a lower role in management. But if you're looking to earn some extra money between classes or to supplement your income, that might not be an issue. As a matter of fact I was planning to take advantage of the scanty hours I was being given to take some classes, before the pandemic started.

I was mostly in the shoe/home goods area, and on the team that unloaded the new merchandise off of a truck every other week or so. Both positions heavily depended on who I was working with, especially the truck team. We were expected to unload everything very quickly, and then shove as much of it out on the floor as possible, rather than keeping stock in the back. This gave me a first-hand look at the real trouble they had keeping good janitors around, because the cleaning supplies were kept in one corner of the stockroom. Periodically, they would give us Windex and a roll of paper towels, and tell us to go dust the store when someone from corporate was visiting. At one point they were trying to induce the regular employees to pick up extra hours by becoming the cleaning staff. Right before the first COVID lockdown was announced in 2020, our least-favorite manager suggested that when the truck team finished unloading everything, we ought to go around sanitizing things during our remaining hours on the clock.

The main reasons I never left Kohl's were because of the inconsistent management and a lack of opportunities. It also instilled a lifelong dread of "workplace culture" in my soul, because it usually means putting a cheery face over a gaping problem.

The company doesn't really respect their associates in the store. The cutting of hours and sudden hikes in hours are insane and hard to keep up with. They advertise in the store over the intercom that it's a fun, fast paced work environment with flexible hours. I was a full time and part time student during my time with Kohls and never have I ever been so surprised by how false an advertisement was. They didn't want to work with my schedule. They asked for my availability. Approved of my available hours and said that they would do those hours when I was hired. They completely disregarded them and either stacked the hours on above my availability or cut them so low I couldn't make rent for the month. I ended up quitting school because I needed the money with my job. Yet still, they never worked with my hours. 
On top of everything, the management doesn't have the employees back when it came to customers. As employees, we were told to follow the rules that were implemented by the company. Strictly. When we would do so and a customer would be upset, such as Kohls Cash not being able to be excepted past the date, the manager would just allow the customer what they wanted instead of following the rules themselves. Also, closing times are way too late. The store closes at 10 or 11 and the employees are leaving at 2 or 3 AM and are expected back in the matter of 5 hours is unacceptable. Managers keeping employees late for punishment because we asked what time it was and if we'd be leaving soon? Unacceptable. 
The pushing for credit is also something that is overwhelming. Getting the customer that comes through the cashier's line to sign up for a credit card is a chance thing. Whether the customer already had one, has one, or just doesn't want on, or wants one. It's all chance. And my store was cutting hours on employees with not enough credits to satisfy their needs. I understand goals but cutting hours simply because the CUSTOMER didn't want the card is despicable. I worked hard for my money. I needed to live off the hours the Kohls was giving me and I couldn't. 
Lastly, I just want to point out of their lack of respect for their employees during holidays. I understand it's a retail store and that it's that season. I've been in retail way too long, I understand it. However, it's called Black Friday because it occurs on Friday. Not Thursday and Friday. The customers can wait another 12 hours to obtain their goods so as the employees don't have to leave their families to be yelled and screamed at and bombarded by customers, who too, should be homes with their families. The fact that we were scheduled a 10-12 hour day on both Thursday and Friday this year is why I quit. Those are my days to be with my family. Even though the corporate higher ups don't have to worry about that time because they are sitting cozy at home, doesn't mean I don't. I cherish that time. Corporate's lack of respect is why I quit. 
Overall, I will never have anything good to say about Kohls again. I will never shop there and I will never encourage shopping there again. In fact, when asked by other people if they should apply there, I tell them of my experience. Because I don't want them to end up like I did. 
There are no pros to working for Kohls because a 15% off discount isn't worth my sanity. 
Relieving myself of that place was the healthiest thing I've ever done for myself.

You punch in on the time clock, check the paper on the memo board to see which area you work in, then put your stuff in your locker, and get a radio from customer service. If it's in the early morning they do a huddle and go over what the credit goal is for the day, how many e-mails are needed and how much we're supposed to make for the day.

If you are working at a register you use the term G.R.E.A.T. to process transactions; G-Greet the customer & ask if they found everything they came for? R-Request if they have/or want a Kohls Charge Card, also do they have any coupons. E-Ask if they want to update their e-mail and receive awards. A-Ask them to take the survey for our store. T- Thank them for shopping at Kohls.

I've learned how to process credit card applications, how to make a sale by being very nice to the customer, and gained experience working a cash register. On downtime we have to clean up the register bays, put away clothes off the z-rails, fold down the clothes on the tables, do rack integrity (sizing in order) and restocked inventory in the register bays. At the end of the night you may have to count down the drawer if asked by the E3 (manager on shift), after the doors are locked and the customers are all gone. Take the go-backs (clothes not wanted by the customer at checkout) to customer service, while also taking the hanger cart back to the dock. Then you find out where you need to go to fold down clothes for about 15-25 minutes. At the end of the night they do a huddle to go over how many credits and e-mails were received and how much we made for the day. They also give out Yes Passes when you go above and beyond for your job. If you get credits at the register they give you 50 cents for each on your check. 

The managers are called the E3 on shift and they do this for about 4-5 hours and then do the behind the scenes work for the rest of their shift. They hang out mostly by the front of the store and always come promptly when they are needed at the registers. All the managers I've had the pleasure to know at Kohls are actually all wonderful people and are very helpful. 

The co-workers are okay. Some are nice and others are quiet and just wont talk to you but I think that's everywhere you go in life. If you ask for help some are more helpful than others but the E3 is always there when you need them. 

The hardest part of my job is trying to get people to open credit cards or to update their e-mails. People will cut you off and say "NO" before you even get to finish asking them to apply for the credit line. It's also hard to open a credit line when you have a lot of customers waiting in line behind them and the additional cashier can't keep up either. It seems they all get in line at the same time. Sometimes it's overwhelming when there's a lot of people lined up and you have to try to take the hard ink tags off the clothes and they just don't come off well. 

The most enjoyable part of my job is interacting with people of all different backgrounds. We also get incentives for opening credit apps, which is mini candy and the 50 cents on our check for each one whether approved or not and sometimes a jean day pass. The E3 is good about showing recognition for the good you do on shift, so it feels good knowing your doing a good job.

As a replenishment associate my workload usually consists of coming in hours before the store actually opens to prepare freight for sales floor associates. A list of duties I regularly perform would be unloading trucks, processing freight, backstocking, stocking the floor, loading trucks being sent to redistribution centers, changing ad sets/Esigns and general maintenance. Overall, my job summary is that I am responsible for maintaining the stockroom and what comes and goes through it. I've been working for Kohl's almost 2 years now and I believe I have gained a true sense as to how most retail stores operate. Unfortunately, this has all been done on my own along with the aid of fellow co-workers. The management at my store would have to be my biggest complaint. Any form of leadership or guidance is naturally absent, so that leaves replenishment associates on their own. Our department is fortunately responsible and we analyze our workload and prioritize what needs to be done. Additionally, personal relations between management and associates are taken into account when creating work schedules and has been a frustrating issue of favoritism. On top of that, our general manager being extremely stingy about payroll and this means some of us get minimal hours. I would be lucky if I even got 15 hours a week a majority of the year. Co-workers are sometimes pleasant to have, excluding half of the more mature women we have who are always pleasant to work with. The other half is the younger men who take advantage of their personal relationships with some parts of the management staff and questionable work ethics and create unnecessary stress in the workplace. Their efforts aren't exactly consistent or involve putting in real quality or attention to detail, therefore creating extra work that piles up to the rest of us to do. This including the lack of support from our overnight team who is responsible for unloading and processing new trucks is what makes this hardest component of this job. It simply gets stressful looking at the masses of freight that accumulate because some associates, just don't care about actually working and managers let them get away with it. Even after some atrocious days and several complaints, nothing has improved. Especially after we incorporated MLS (Merchandise Location System) into our store, some associates do not scan products in-between moving them around the stockroom or salesfloor and our inventory is incredibly off. At this point, most of us have abandoned MLS and work without it. Our team is completely disorganized and not unified, which has developed some insanely pessimistic attitudes over the past few months. Putting all of this aside, there are some positives. Kohl's is a clean and respected store compared to others. Interacting with customers who show more appreciation than my managers is always nice. Being self trained was annoying, but I feel like I've gained plenty of experience and knowledge through trial and error and this will prepare me for my next opportunity in retail.

After 2.5 years as a full time lead, I can say I'd never recommend working for Kohls. In my experience, with my salary level management(store and assistant store managers) there's some who care and most only care about their career, not the store as a whole. That being said, they're setting themselves up for failure. Management focuses on pushing what corporate cares about which is numbers. Specifically getting credit and ratings from customer surveys. Working as a team and caring about the store as a whole is bottom priority. The 3 assistant managers (in my store) care only about their department and are in constant competition with eachother for the next promotion. Most assistant store managers aren't ready for the responsibility and lack basically all management skills other than BSing and saying what district managers want to hear. Lack of work ethic is rampant, the work load trickles down from ASMs to supervisors (who are responsible for departments but are expected to run to every additional back up, customer issue, etc before ASMs, and are scheduled multiple hr shifts to stay in the front instead of their department , causing them to legitimately get nothing accomplished in said department) so work load and responsibility goes down to the department lead. I have been doing the work of my ASM and Supervisor of operations for 2 years, and it's like that in every department.  It's exhausting. Store managers expect too much out of leads with no pay to compensate. After 2 5 years and michigan raising starting wage to 11$, yearly raises and raises due to my position as a lead, I still don't even make 13$. I have been denied my request for raises, along with most people. Kohls is so incredibly cheap, and will never retain employees with the way they pay or treat employees. Most people have no way of progressing up as a career, unless you want to be a supervisor (H2 ) and that is just a massive worthless experience, for not much financial gain. The headaches and work load isn't worth it in any position. The company is completely backwards in operations and priorities(from cooperate down to employees). The way the company does things causes massive issues on a store level, disorganization, not enough hours in departments / not enough fulltime employees for anything to get done. No one is held accountable for lack of work, legitimately nothing gets done other than folding a few tables and pushing credit apps down customers throats untill they say no for the 90th time. I'd write a whole book on why kohls is legitimately the worst place to work, but I can't. Just dont do it, don't work for a company who will never care about you as a person or your financial or family needs. You will never be accurately compensated for anything you do. Unless you don't mind making no money and doing the bare minimum, then by all means, fold your heart out and waste your time at customer service! Over all worst job ive ever had.

A typical day at work involves arriving at opening time, cleaning and stocking the registers, keeping clothes in my area folded to improve the appearance of our merchandise, going through my department area and removing items which did not belong, checking out customers, responding to customer questions, compliments, and complaints, as appropriate, ongoing maintenance of the neatness of the registers and department in my area, requesting supplies as needed, continuous communication with management related to customer concerns, any concerns I have, asking any questions related to my responsibilities that I am unsure of, training new employees and providing ongoing training to coworkers as required, greeting customers, assisting department employees when asked, and checking if customers needed any assistance finding merchandise. I have learned many aspects of retail including  responsibilities of employees in different roles, learning the many responsibilities of management, learning the importance of providing ultimate customer service, learning the importance of maintaing a positive attitude and a smile, despite what kind of day I may be having, leaving personal issues outside of the work environment, learning what I can do to keep busy when time allows to improve the appearance of the store, learning where specific merchandise is located to assist customers and to contact the appropriate employee when I am unable to answer a customer's question or don't know the location of merchandise, and learning the overall expectations of my specific position and the expectations of all Kohl's employees. Management is very professional and caring, willing to provide feedback as needed, prompt in responding to calls for assistance, and is receptive to my expressing concerns, some which they were unaware of and some which they appreciated enough or thought that they were important enough that they used them to educate employees during employee meetings. For the most part my coworkers are hardworking, customer service oriented, and willing to help me when I am busy and they are not.  The hardest part of the job is being unable to work in the department in my area to improve the appearance of the merchandise.  The most enjoyable part of my job is providing top quality customer service, knowing that it will help the customer in many ways and knowing that it will want them to return to Kohl's due to a positive shopping experience.

Now there is no reason to speak ill of this company at all. I currently work here and I enjoy this most interesting retail part time job entirely. This company will give what you put into it. Out of my other retail experiences, this job entirely relies on learning how to adapt to many situations and be independent. I am currently live an extremely busy lifestyle that does not just include children, but also school and other responsibility's and I find this job is pretty flexible and excellent when it comes with the associates understanding as long as you talk to them professionally. The associates and management are great and don't forget, for the other associates, its a mall job. Hints; credit cards and the expectations for credit cards is really not that high. No need to stress when the push for the credit card gets serious. This is where adaptation comes into the picture. learning how to communicate under pressure and learn different factual honest techniques in selling the good old credit card. Yes, it can be difficult during these times to communicate in terms of customer interest in applying for the card but also understanding on when, how, and why is important in knowing how to navigate the difficulties in avoiding the evil rejection of (NO). I honestly believe it takes the passion to want to do it that propels the determination for success in this job. The need for a positive communication for customer satisfaction. Having that very short-term relationship with the customer makes a big difference. I mean, you will never know who or what will walk through those mall doors but at all times. Being professional with a smile on your face and a friendly upbeat attitude every day is difficult but if you have the want and the need to do it,......I mean a heart for it, you will have that understanding that many others don't have and that is called patience, Perserverance, self-control, indomitable spirit, and etiquette. You know,.. manners. Greeting others with a smile on your face and a how may I help you today with a your welcome and thank you for coming in even though the customer may not respond back. Good news Taekwondo masters, this job is for you! anyway...... the management who works there are great and they deserve respect just like anyone else. As others in retail know, this job is not easy and it is also different just as every retail job is individually different in terms of culture. 
now, if you know this job is for you, Great!
if you are not sure yet, its okay to not like it and if you don't like it and you have no choice but to stay with the job, do it with respect and an honest smile on your face  and the want to do a good job or....... just find another job. Be positive and respectful and at all times professional. 
It may be hard for some, but it is easy to learn! I promise you this. 
Enjoy your new year and this can be a new start for a new year's resolution for many.  Stay happy, healthy and safe.....lets change the future together!

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