ophthalmic scribe

director of first impressions

medical receptionist

tester

ophthalmic assistant

Kovach Eye Institute

I had a deeply disappointing experience working at Kovach Eye. The work schedule was exhausting and unsustainable, with frequent 60-hour workweeks for two weeks every month. This intense workload, coupled with the requirement to use PTO for routine medical appointments or when they couldn’t provide enough work hours, made work-life balance nearly impossible. Taking an actual vacation was out of the question since most of my PTO was consumed by everyday life struggles, leaving no time for rest or recovery.

The company claimed to provide a paid one-hour lunch break, but in reality, this was misleading. After calculating the hours on my time card with and without taking a lunch break, I noticed a discrepancy. Additionally, working as a scribe it was often impossible to take a full lunch due to the overwhelming workload, which meant I was constantly working through lunch to avoid being swamped at the end of the day.

Communication from management was poor at best. Simple questions often required numerous follow-ups before receiving a clear answer. When concerns were raised, they were frequently brushed aside with vague promises to address them in leadership meetings, but these issues were rarely, if ever, resolved.

The work environment was toxic and cliquey. If you weren’t part of the favored group, you could expect a hostile atmosphere where gossip and backbiting were the norm. This culture made every day stressful and demoralizing.

Regarding the workload, the expectations were unreasonable. If you aimed to do a thorough job, you’d find yourself working through lunches and staying late into the evening to finish charting. Unfortunately, the lack of concern for quality in chart documentation was apparent, leading to embarrassing results that reflected poorly on the practice as a whole. It’s no wonder Kovach Eye is often regarded unfavorably among other ophthalmology practices in the area.

Unless Kovach Eye hires a management team with actual management skills, I see no way for this practice to move in a positive direction. The current leadership lacks the competence necessary to create a healthy and productive work environment.


You are hired by someone in HR who is unfamiliar with the position. The entire staff are honest about how they hate to train anyone. There are “clicks” so if someone does not like you expect to not stick around. You will be fired for some stupid reason before your 90 days are up. The technicians are absolutely mean. The technician managers use awful language such as swearing & much worse to lower staff members. A lot of gossip among coworkers including the physicians. In 1 month there were 5 technicians that came & went. There is a form to be filled out for everything & the forms are not easy to get. You are written up for everything even if you provide supporting documentation. The doctors treat technicians awful. If your new you WILL get blamed for every mistake & most you will be completely unaware of. PLEASE DO NOT WASTE YOUR TIME THIS PLACE IS ABSOLUTELY RIDICULOUS.  

Since joining KEI I have noticed a major positive culture shift. Increased communication amongst teams and more cross training opportunities for staff, are a few things to note.  Management I've been involved with care deeply about their teams and the business, striving for the best of both worlds for everyone. 

It is a fast paced environment that does require exceptional organizational skills, a collaborative mindset, drive and initiative, which is refreshing to see! There is always an eagerness to help one another out when needed.  Bright and promising future ahead!

What is the best part of working at the company?
Unfortunately there really is no good part


What is the most stressful part about working at the company?
Dealing with incompetent co-workers and management the should not manage anything 


What is the work environment and culture like at the company?
All depends an everyone’s moods . But usually tense 

What is a typical day like for you at the company?
Long and dreadful , you basically can’t wait for it to end

This place is a joke. They promote employees to upper management with no college degrees, certifications or experience. The current director of operations is the worst this company has ever had. There is absolutely no communications between the upper management and the employees. The only good thing is the fair pay, health benefits and the hour lunches. Overall management needs a lot of work. 

Don't expect to grow in this company. They will make you go above and beyond and even then it is still not enough. If you're good at keeping your head down you will love this company. If you have a family or want to have one then don't come here. They "act" like they care about you but truly don't. They care about what you offer the company. Don't expect much of a raise either, it is actual cents. 

Very organized management structure with dedication and willingness to engage employees in activities and improvement ideas.  Parking, lunch areas, and facilities are a pleasure to work in.  

The amazing technology in healthcare to give patients excellent quality of care makes working here so wonderful. The team is strong and training is great. Great place for someone to keep busy and see news interesting cases daily. Management is strong and always looking for ways to improve work life balance. 

Management isn’t good. The managers aren’t even fit to be managers. They expect you to know everything when not trained right. They only train you for a week. They do pay enough for the amount of work that they have you do. Overall working there is mentally and physically draining. 

Stress environment to work, disrespectful towards employees and a lot of racist comments. I got terminated on September and I’m still waiting for my 2 weeks withholding, vacation pay and my paystubs, so disappointed to have wasted my years to this company.

Top Job Titles	Average Salary
Ophthalmic scribe 19 salaries reported	$22.76 per hour
Director of first impressions 3 salaries reported	$19.75 per hour
Medical receptionist 2 salaries reported	$18.00 per hour
Tester 13 salaries reported	$17.00 per hour
Ophthalmic assistant 4 salaries reported	$21.00 per hour

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