assistant manager

team member

route driver

cashier

donut maker

Krispy Kreme

I loved the employees and I loved working at Krsipy Kreme. I enjoyed getting to know the customers and the overall experience of being apart of the team, but I had such a bad experience with management that it forced me to quit. One day it had gotten extremely busy and we were short staffed and I was placed on the register. A lady came through and ordered her doughnuts and asked for a drink. I called back and asked if someone was making the drink and I got an affirmative from another employee. So I kept ringing up the line as my shift manager instructed. After things had cooled down the lady came back and said she never got her drink and wanted a refund. My shift manager pulled me aside and asked what happened, I started explaining that another employee was making the drink and I was ringing people up, she called it an excuse and said that I should have made the drink myself- which contradicted her own instructions to never leave my register if there are customers- and told me that since   I was unable to ensure the customer had gotten their drink it was my fault. The next day I went to management and told them what happened and he told me I was in the right and what my shift manager said was unacceptable and told me the issue would be resolved. the Saturday following the discussion with management I worked an eight hour shift without a break- and I realize that North Carolina Law doesn't require beaks to employees 16 years of age or older, but COMPANY POLICY states that if you work six hours you get a 30 minute, unpaid break. I went to my Shift manager- the same one- and told them I was feeling dizzy and light headed and asked if I could take some water to the back and get some fluids down. She stated, and I quote, "You'll have to tough it up, because your the only one at the front with a register" even though she and an assistant manager both had registers upfront. I went to management again and told them about what happened and they told me their hands were tied and they couldn't do anything so I quit. a week later I called HR about the situation- this is the THIRD TIME I've had to talk to management- and he blatantly asked me "would you like us to hold the shift manager to company standards?". They expect you to work at perfect levels and pick up slack where needed but the moment you have an issue or your mistreated they tell you there is nothing they can do. As I had said prior, I loved this job, the employees, and the customers, but I cannot work where management degrades me, disrespects me as an employee and a person.

It's Not A Difficult Job At All. Depending on which krispy kreme your at it will be good or bad. I work Production that includes making donuts, watching them come out, mixing glaze, watching for the trash not to come out (So that it's not to heavy and replacing the bags), Puting shortening (Basically Oil) in the oil tank, lifting heavy things (50 Pounds) for a period of 10 - 15 seconds, possibly washing dishes and learning recipes etc (Not That Hard). I have a manager who said he's seen someone do it all which i think is not possible (Worked for about a month so i have just enough experience to say these things and yes i think of easier ways to do them to cut time because timing is everything A Krispy Kreme.). There are many things i see for improvement at krispy kreme. The store i work with has a big machine and a decent sized line. Between the team members almost everyone works hard but the problem lies with in the system of the company (Thank God I Have Jesus Tbh I Would Probably Sue Them & Quit).. my hand gets swollen and i can't even clench my fist when i wake up. I also have flat feet (with good insoles but it still works). So all the weight from life the dough on the machine has a strain and since i have no breaks (which i am still speaking to the management about.. so basically i drink water and with no food because seeing donuts all day doesn't make you want to eat them though from time to time i eat some because i don't get any breaks which is ridiculous and so doesn't the management (Yes but depending on who it is and the work day). So basically i am suffering from pain when i walk and sometimes bad pain in my hand. If the day goes right i don't need any help (slow days) but i need help everyone complains about work but nobody wants to change the work environment so that it's less stressful. It's basically modern day slavery with the system slaving everyone. Ever since i came to God he has shown me things that others don't see. It's all good though i won't be there longer than five months. I need a company that gives me breaks and listens to what i need. I get disrespected and mistreated (I don't know what people got through.. and i was placed there for a reason) but i have to honor God by giving my best even when i am not smiling. I kind of don't enjoy as much as i did in the beginning jesus helped me not cuss out anyone (That's a Big LOL but i'm serious). Management is kind of ok.

Overall terrible company to work for. Manager had me working 50 hour weeks for $9 I had to do a lot of the slack work the manager didnt want to do. Sometimes the manager asked me to pick up extra hours which I didn't mind because I was hurting for money and they knew that and kinda took advantage of that. Literally every other day they'd be asking me to either stay later, or if I could work on my day off. I never once complained about it. I was happy they gave me extra hours but they had me do so much for so little. I worked literally 12 to 14 hours a day some days. Most days I worked 10 hour shifts. I mainly worked around kids that didn't want to do their job so I picked up after their slack. They don't have one person do just one job like most stores would. They had me one day either just do dishes all day, or cashier most of the times. But there would be days where I'm packing donuts in boxes all day or catching donuts for 12 to 14 hours without a break. Sometimes the manager would make me skip my lunch break (which is completely illegal by missouri law by the way) and I never once complained about it, I put up with the bs because I was desperate for work. You would also either be making the donuts if you were trained on it, or filling the donuts with creme. 

Overall it could have been a fun job if the management wasn't so terrible, and if we weren't forced to do so much for so little. I've worked jobs in the past where I've done way more for $12/hour. The donut makers make about $10/hourly. There is too much to do at this job for so little pay. You're better off working at mcdonalds than you are working here.  With how much you do, you don't get paid enough and its just not worth it in the end. I also had to go to the hospital because I was under so much stress from this job. 

I really wouldn't recommend working here if you're looking for a decent paying job with a reasonable amount of work. The job can be very stressful and the managers need to work on their social skills and management skills. 

One thing I should note, I don't know of the current manager there is still working at the fenton store. But I'm fairly sure that they were kind of a bigot and a bit of a racist.

One of the easier food service establishments that exists. All you have to do when starting is learning the menu, listen for customers orders, pack the doughnuts, make drinks and use a cash register. It's isn't hard per se, it's just the sheer number customers that come in is what makes it hard to keep up with when there are "sales" every week. That's just as a Retail Specialist or whatever they call it now. As a Doughnut Maker, you step away from a customer facing role and focus on making the doughnuts and other confections that the store needs in order for the Processors to do their jobs in making the doughnuts. Figuring out weights, temperatures and constantly "troubleshooting" or fixing mistakes in doughnut batches. Back to the sales portion, I loathed the direction corporate was taking with all the sales that were taking place. I joined a few months before COVID happened, there were sales oftentimes every other week, meaning every other week there would be LTO doughnuts, which was fair, there was more than enough time for the store to catch a break. During COVID, there would be surprise sales basically giving away all the doughnuts, we would often clean out, leading to more customers being upset over something we couldn't control. The sales would happen EVERY WEEKEND, and every now again in the middle of the week. LTOs would happen more often as well. Since corporate would see that we were generating more sales, they became complacent in making that the norm for all stores, which in the long-term won't be profitable because once COVID started becoming less of an issue, there would be less sales, which meant more pressure on management, and more pressure onto us. People eventually grew tired of working there, it became too much, and very little morale. This trend for Krispy Kreme won't be changing back to way it was before COVID because they went public for stock trading. We were just a medium size store and we were struggling, I seriously wonder how the bigger 24 hour locations handled it, because they were usually busy enough as it was before COVID.

While the job itself was extremely enjoyable, the lack of quality management or consideration for employees was the deciding factor in my opinion of this position. I, as well as my coworkers, would be frequently and regularly left to deal with situations above our position because the store manager would either avoid coming in to handle the situation or would simply ignore the phone calls on the matter entirely. Added to this fact was the constant use of false promises to employees to keep them working for a goal which was ultimately unobtainable. I personally was promised a promotion on six different occasions and passed over every time because it was later decided that my skills as a baker were too important to lose by promoting me, yet was simultaneously denied a raise because the store couldn't afford it due to promoting the other employee despite my frequent ability to fix mistakes nobody else would've been able to. Added to this was the fact that employees were frequently told we were replaceable when we would raise complaints on matters such as not being properly staffed or new employees not being properly trained for the positions they were hired for, requiring us to train them despite being penalized for doing so. Another frequent issue was the outright refusal to fix broken equipment, instead expecting us to essentially patch things together ourselves to the best of our ability to complete our jobs. Added to this was management ignoring problems which could easily become health hazards to both customers and employees in order to maximize profit, such as prohibiting the disposal of ingredients that had been visibly tampered with by rodents while in the warehouse because it was simply more cost efficient to continue using it than disposing of it.

After working at the company for about five weeks my patience has truly been tested time and time again. The particular store where I work at is very small and not indicative of the doughnut factory type of work performed at the location. It is not simply just a regular doughnut shop that produces product for that store alone. We also produce hundreds to thousands of different types of doughnuts a day for retail stores, convenience stores, and other shops. The lack of space really makes things hectic and what space we do have is very limited. I often find myself having to squeeze into a corner or literally bend backwards over the production line so that other people and equipment can get through the narrow passageways of the store. The store office is also in an inconvenient area which is right in front of the production equipment which often means that necessary storage equipment has to be moved out of easy reach which slows down employee rhythm and speed which often results in the line of never ending product to advance further down the line to it's potential waste at the trash bins on the end of the conveyor belt system. It is really a test of patience and tolerance and tasks can often get on your nerves very quickly.

Advancement within the company is also very slow. Since i have started I have been in the same area with no promotion to new areas within the store. I have made requests to management that I would like to work the front areas from time to time but my request has so far gone un-granted as they tell me there is still a lot to learn even though I have become very comfortable with my duties at this point.

Krispy Kreme is not a bad place to work necessarily but be prepared to have one or more stress filled days as certain days are more hectic than most and you often have to make quick adjustments to your body posture and speed of work depending on how busy the store and other employees become.

DO NOT WORK HERE. DECATUR,AL SITE
Krispy Kreme just opened in our area in January 2016. I started when they first opened. I hired in as a FULL TIME team member. According to handbook a full time employee should average 32 hrs a week. When i first started my first week was a 30 hrs my second was 40 and following a third week of 40 considerably I was making good money when i first started. Eventually as business began to decease so did employees hours. Instead of our manager firing the extra employees on night shift she kept them only giving them 1 day a week with 6-8 hrs. As an employee of any age this is insulting to only receive one day a week. As a full time employee i went down to part time only averaging 20 hours on a good week. Our manager never accredits hard work she only values if you are one of her favorites or not. We had a member of production who you always went out of his way to make sure production was clean, stock, and organized. She made another member of production employee of the month. The employee she made employee of the month didnt even feel like he deserved it and asked the other employee to take the picture with him. She has made people who are bossy and lazy manager instead of people who really care about the store. One manager who used to be a supervisor before he was promoted as a manger shouldn't even work there. He has no idea how to even run production or retail, He literally comes in everyday and tries to experiment with the machines until he messes something up which he will blame on another employee. He only steps out of the office to mess things up. As I have previous fast food experience I know correct cleaning and closing procedures. A lot of people that work here this is there first job. Most employees here do not follow correct closing procedures. Because of employees lacking basic cleaning skills the restaurant is extremely disgusting. They have RATS!! I told them over and over again if you guys don't start cleaning right we are going to have bugs. Now we have bigger fish to fry.

It was a chaotic workplace to say the least. The GM got fired, there was a constant revolving door of lesser managers and the overall turn over was crazy.

There was no training program. Management would often get frustrated and abusive towards employees because they didn't know how to make drinks or run the drive thru. There were a few decent, down to earth managers who did try. Upper management ruled with an iron fist and reminded employees how expendable they were every time anything remotely went wrong (ie. A customer complaint.) They didn't happen often, but there was never any slack. Most of the time they were things beyond the cashiers like no fresh donuts being available or a customer straight up lying.

There was one manager in particular who was straight up racist. They used racial slurs and assumed anyone who was darker in skin tone knew Spanish.

The DM was amazing. They just weren't around enough to keep a handle on the manager running the store. The HR manager was also really competent. Again, however they weren't around enough.

There was almost no communication for feedback on performance either. Only once a year through employee reviews which were always late. One manager would write the review up and the head manager would deliver it. It was a weird experience though because this manager literally liked no one and would just completely contradict what the manager wrote up. It was always the same rant about how useless everyone was.

Lastly, there were decent benefits. It was hard to become a full time employee, but if you did, you got health insurance, paid time off etc.

Working here was a conundrum of an experience. It had the ground work to be an exemplary fast food job, but the people running the show bogged down any potential that had.

I worked there just short of four years as s CDL delivery driver. The major impact to drivers is that the orders for the trucks to ship out was VERY often not completed. So, we would arrive on time. And be asked not to clock in sometimes. Drivers began to complain so we would clock in and actually wait. I've waited 2.5 hours before orders all completed and ready for me to begin my over-night deliveries. In which sometimes made me quite late at stops that would lock me out of their stores because I didn't arrive on time. This caused some issues with our delivery customers. I addressed this many times. Only to have it fall on deaf-ears from store management.

I remained for just under four years as a driver. My last nine months my hours (other drivers as well) were cut. This caused turned over with drivers. They just brought in new drivers. Paid them less and basically forced the seasoned drivers out. I went from 5-6-7 day weeks. To two days a week. No explanation. Asked why other new drivers getting hours and I am not. No explanation. I gave about six months notice on my resignation because they 'lost' the first one. So, I agreed to stay on another few months and filed another resignation just so I could do right by them. Once I finally departed, I asked nine times by phone, in writing and in person for a letter of reference. I left them in best situation and they never bothered to return a call, an email, a letter. I visited in person six times because they said they'd have my letter of reference. They would be 'gone' on the day and time they always gave me to come pick it up. After so many attempts over so many weeks. I gave up. Felt it was best to part ways under that situation. Would I work there again? Yes. Under like-minded management? Not even a consideration. Sad. Just sad and unnecessary.

My experience at Krispy Kreme was one of the worst experiences for me. They did not train me, but they expected me to know what to do. It was very difficult for me to know what to do when I didn’t get trained. I had to ask my coworkers what I had to do, many times they didn’t want to help me. Only 1 of my coworkers trained me when I told her I wasn’t trained. She was pretty helpful, thanks to her I learned what to do. The customers were very rude to me because I didn’t know how to prepare the drinks at Krispy Kreme. Since I wasn’t trained on how to make the drinks, I didn’t know what to do when I was asked for a Frappe or latte. When I asked my manager how to make a Frappe or latte, I got a very rude response and he told me that if I wanted to learn, I had to ask my coworkers for help. I got very bad reviews on yelp because of my poor knowledge at Krispy Kreme. I was blamed by my managers. As a cashier you are allowed to have drinks near your register. One day I had a drink near my register and my supervisor/ manager asked me if it was my drink and when I answered ‘yes’ he threw it away and left. My drink was still full, therefore he didn’t have any reason to throw it away. When I asked my boss for a new Krispy Kreme  shirt after I had lost my first one, I told my boss to get me a large shirt, I made it very clear twice that I was a normal large size so he wouldn’t get confused. He came back with a XX large and he asked me with a straight face if I needed an XXX  large, the shirt he gave me was abnormally too large for my size and I’m pretty sure he knew my size is a normal large since I made it pretty clear. Later after I told him again that I was a normal large, he gave me a normal large. I felt belittled and embarrassed at my own size. He made me feel larger than I actually was, and for a moment I kind of felt like he was calling me fat, by the way he asked me if I needed a XXX large after he had handed me a XX large that was already 3 times my size.

Top Job Titles	Average Salary
Assistant manager 4 salaries reported	$58,513 per year
Team member 15 salaries reported	$13.73 per hour
Route driver 2 salaries reported	$26.50 per hour
Cashier 10 salaries reported	$11.94 per hour
Donut maker 39 salaries reported	$14.85 per hour

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