forklift operator

warehouse lead

logistics specialist

warehouse associate

customer care specialist

Kuehne+Nagel

I have had the privilege of working as a manager in this organization, and I would like to provide an objective and professional review of the job from my perspective. It is important to note that the following review considers several key aspects of the job, including compensation, overall rating and work-life balance, job culture, stress levels, job security, and management effectiveness.

Compensation:
One aspect that stands out positively in this job is the compensation package. The organization recognizes the value of its employees and offers a competitive salary and benefits package. The compensation provided is generous and reflects the skills and responsibilities associated with the position. This factor contributes to the overall satisfaction of the job.

Overall Rating and Work-Life Balance:
While the overall rating of the job is average, the work-life balance leaves room for improvement. The nature of the role often requires managers to put in extra hours to meet deadlines and handle unexpected challenges. Achieving a better work-life balance would enhance employee satisfaction and well-being, ultimately boosting overall job satisfaction.

Job Culture:
The job culture within the organization is decent. Employees generally work well together and exhibit professionalism in their interactions. However, there is room for improvement in fostering a more collaborative and inclusive work environment. Encouraging teamwork and providing opportunities for employees to bond and develop relationships would greatly enhance the overall job culture.

Stress Levels:
The job is characterized by high levels of stress. The fast-paced and demanding nature of the work often leads to increased pressure on managers to deliver results within tight deadlines. This aspect can have a significant impact on the well-being and job satisfaction of employees. Implementing stress management programs and creating a supportive environment that promotes work-life balance would be beneficial.

Job Security:
Unfortunately, job security is an area of concern in this organization. The company faces various challenges that may impact stability and longevity. Employees may experience a sense of uncertainty, which can have a negative impact on morale and overall job satisfaction. Strengthening communication regarding the company's long-term plans and taking proactive measures to ensure job security would greatly alleviate these concerns.

Management Effectiveness:
The management within the organization needs work. There is a need for stronger leadership, clearer communication, and more transparent decision-making processes. Employees would greatly benefit from regular feedback and guidance, as well as opportunities for professional growth and development. Addressing these areas would not only improve the effectiveness of the management team but also contribute to a more positive work environment.

In conclusion, this job review from a manager's perspective highlights the various aspects of the job, taking into account compensation, overall rating and work-life balance, job culture, stress levels, job security, and management effectiveness. While the compensation is good, there are areas that require attention, such as work-life balance, job security, and management effectiveness. By addressing these areas, the organization can create a more fulfilling and satisfying work environment for its employees.

A typical day of work at Kuehne-Nagel involved answering roughly 500+ emails from carriers and customers, relaying necessary information to ensure containers delivered on-time and cost effectively.  In my position we also were responsible for dispatching 2200 containers monthly and updating status events to relay pertinent location and estimated delivery time of shipments in real time.  We were also responsible for adding charges to the individual files in order prepare them for invoicing.  What I learned most from this position is how to effectively communicate within a team and how to interact with customers.  In my position I worked directly with two colleagues and in order for us to work cohesively it was important to communicate with each other and let the others know what we were working on and brainstorm to solve a situation.  The management at this position was really the only negative experience I had with this position.  In this  position it was important to learn your region that you were responsible for in order to build a relationship with the carrier and customers specific to that region and my manager kept switching our team positions around requiring employees to try and relearn a different region and build relationships only to be moved around the next week or month.  This causes many delays in customer service and overall job performance for everyone. A new manager was brought in during my last few months here and unfortunately this also had a negative impact on efficiency.   Instead of working together the two managers had very opposing ideas when it came to settling disputes and different instruction was given to employees almost every time.  My co-workers were some of the hardest working people I have ever met.  Even though facing a lot of adversity and sometimes an overwhelming amount of work, we always got our tasks accomplished before we went home for the day, whether we had to stay after hours, or ask a member from another team to help we stayed together as a team to make sure it was a job well done.  The hardest part of this job was definitely keeping up with the emails that we received from customers and sub-contractors.  My team would receive anywhere from 500-800 emails per day from those parties and tracking the conversations would sometimes get very complicated as we would have to keep emails between each party separate to avoid losing business.  By far the most enjoyable part of the job was the working environment at Kuehne-Nagel.  The people I worked most closely with always had a fantastic attitude when they came into work.  We did receive meals occasionally from our customers and carriers which was a plus, and we had several workplace events which were wonderful, especially, working fora German company during the World Cup.

I was in sales and was highly successful in sales for competing NVOCCSs for 10 years prior. I was so successful that when I offered to open-up a new office in Houston (I lived in California at the time), my VP jumped at the chance for me to move and paid for everything. Apparently, the negative issues largely only affected the Houston, Texas branch but wouldn't be surprised if other branches were affected. It was virtually impossible to sell as the sales person had no authority or power on pricing or selection of ocean/air carriers. Everything had to be routed through an operational manager who was basically the king or queen of their own fiefdom even to the extent that VP's had to persuade them to bring on or continue to manage a client. Houston's operational manager had very little to no sympathy when it came to approving business. It was a strictly by-the-numbers approach and K+N had an arrogance on which company they would accept largely because their operational team was stretched too thin. We as sales were often stuck between a rock and a hard place of being pressured to find business yet when we did manage to find a customer who accepted our higher ocean or air rates, that the margin and volume STILL wasn't high enough for them to get on the plane or ship. Additionally, K+N had overlapping systems from operations to track and trace ("KN Log-In") and often suffered glitches or coding breakdowns between them to the point that customers on a regular basis couldn't see where their bookings or freight were. Furthermore, potential customers I conversed or met with, already had KN's reputation precede me and they were wary or scare of offering business  I worked for NVOCCs that of course, they needed to make smart business decisions but they often went out of their way for a current or new customer even hiring temporary or temp-to-hire workers to help with extra workload. What's interesting is that many "Asian" NVOs are regarded as "cheap" but the ones I worked for, their customer service and attitude to new and current customers was paramount. Underneath management, my colleague at KN were great but I think being in the trenches in that company helped to form those bonds as we were all in the mess of it together. The salary and benefits provided was also very nice and I appreciated it but the local management or even global style of management that the company has needs to adapt because other, more versatile and hungry NVOs are going to catch up and eat KN over the next 20 years.

By far the most horrible location of them all! Poor management that shows favoritism to employees within company clique or that are kin to management. Promotions are a joke, only given to those who do not have the experience but can push their work on others. Lead promotion was given to an employee who didn't feel comfortable dealing with escalations, that's a task of a lead and the kicker, this person had a $18k demerit (had minimal experience but family was in management, got away with demerit and was promoted)! You have husbands and wives working there, one or the other has a management role, usual turned into a bickering match pretty often. Self taught office, no training. The more you push yourself to excel the more they put on you with no compensation. Branch Manager gets very defensive when is confronted about a situation that she handled inappropriately. Branch Manager scans in expense receipts (share drive) with personal expenses (star bucks, dry cleaning, dinner for two list goes on), kn basically pays the bm to eat/sleep/breath, yet raises were on freeze. BM was to be replaced but gentleman accepted another opportunity, had he taken position at kn it probably would have been a more professional and enjoyable environment. Manager of 10+ years was let go and told funds were no longer there for the position but then bm was planning on promoting someone right back in that spot, shady.  It all starts at the top. Coordinators processing specialty shipments that aren't certified to do so. If something big goes wrong with a shipment kn will try to find a way to have the customer pay. Profits are taken from one department and applied to another department's financials to cover losses, while trying to cover it up. Such a joke this location, list goes on and on. Headquarters overseas really needs to monitor this location.

This job is basically spending 8 hours every day on Outlook emailing people, but the entire time you're walking on eggshells because if you miss one email you will get written up and even let go. You will have coworkers who have no authority over you telling you what to do. You will have coworkers (both in this office and in other branches) gaslighting you and your work. The easiest part of the job is that all you need to know is Outlook. The hardest part is everything else. The stress from high volumes of shipments, poor communication from management, the drama from immediate coworkers. Other reviews mention this is like high school 2.0- I would honestly much rather go through high school again than be here.

The hardest part of the job is the work load and communication. The work load can easily be alleviated if management simply hired more people, or maybe relegated tasks more effectively. Communication is always going to be complicated, especially at an international company like Kuehne Nagel and particularly with logistics as a whole. It can get fun when you're able to play detective, but will be demoralizing when some person writes a scathing email back to you that questions your expertise. 

There are things I enjoy about this job as well. The training, especially at the location in Detroit, is top notch. Once you scrape through the muck there are some really wonderful people who work here who are a blast to be around. And the detective work is, dare I say, fun. But positing this against toxic management, high work loads, and the feeling of expendability that runs through the office I simply cannot recommend anyone work here.

I worked there 8 months as a temp and was told there was a hiring freeze. Then after 8 months was sent an email by the temp agency they use as to being terminated due to budget cuts. They are too lazy to sit someone down and say, Im sorry but we have to cut expenses and so we are letting you go.  They are the worst company you can work for. The IT department sits around and basically talks badly about everyone and the super user for North America, is a terrible  manager. He needs to take classes on how to manage. He thinks he knows everything about everything and really he is inept at many things. The building I worked in had too many regular employees and a lot of them stood around chatting all day. Yet there were lots of issues. I think the management needs to learn to manage. Just because someone is good at their job, does not make them a good manager. No person should ever not be hired after 90 days. It is ridiculous. No benefits and No PTO, NO 401K. The benefits that the temp agency offered were a joke. They hired a manger who did not even know how to use a computer, and is costing the company money, yet he still works there. This is a right to fire state. You can fire someone for anything. Also some of the managers wear questionable attire for a workplace. Sometimes coming in looking like they are going to the club when they got off. The KN Care was a joke too. Turned into customer service training instead of get to know people and have a little fun with each other.

I had responsibilities to read all e-mails, print out a re-class e-mail with instructions, from customer, to change product from one part number to another. I created a work order in Excel for hours worked on re-class. I would go into our system create an order of the product to be taken out of the system, create a receipt of the new product, go to warehouse print out new labels, have my employees  pull down the product, take off labels and apply the new labels. They would then bring the order back in to me, I would take the locations off the order put into the receipt, matching up by the lot number to ensure correct receiving in the system. I would close the order and the receipt, then put on the spread sheet as complete and send back to customer. We would conduct several inventory counts and apply to spreadsheet. I would do research on any parts that had a discrepancy and look up all locations it has ever been in and locate. I would also print out e-mail of product approved with COA from customer. I would then go in the system and find the PO that it came in on, get locations, make new labels and apply to product, this was for their raw materials. I was responsible for billing at the end of each month also. I would print out orders for the CSR on first shift since I had the knowledge of the Hard Rock Café account. I was the CSR on the account for seven years. I would still be with the company if this facility wouldn't have shut down. We lost our biggest account.

This company started out to be a wonderful company to work for. 

However after the numbers grew Management had gotten very poor. Many broken promises, lots of favoritism, culture injustice, very unorganized. This Company has Absolutely no structure. Management has no experience. The communication is terrible, The salary is absolutely unacceptable for the work that is being conducted. The more exposure and business this company receives the less management cares. This company started off being very family oriented now everything is about numbers. If promoted within it is ONLY because of favoritism instead of work accuracy. Hires family and friends The company policy changes as need be nothing is set in stone. No work security 

 Never tell your opinion unless you want it counted against you. It is said if you need any help with ANYTHING training,import/Export  etc... to utilize resources such as management, co workers and even Vice President. But Asking help from any of these individuals you’ll suffer consequences later. There is no open door policy and no Human Resources inside offices. The only HR office is located in Jersey, here It’s not what you know it’s who you know.

My advice to you off the bat, go find somewhere else more fulfilling to work.

I’ll keep it brief but my usual day as a data analyst is working with the floor (the office is a small set of cubicles on the warehouse floor) there’s no music.

In my year of working at KN from a temp to a Data Analyst I’ve seen 3 people attempt to gain a higher position, be trained for said position and used for months. Just to be told they are going back to the floor. I’ve witness shortages of work that is then directed at pickers to say to them “hey we’re not getting enough work done” while in reality we just don’t have enough work to meet the quota.

This facility is one of the most micromanaged I’ve ever seen by both the customer and the upper management, and the worst part is when they try to find solutions they don’t know half of the problem.

And if they promise you more money (incentive, bonus OT money) they don’t tell you it takes a significant amount of time to even run through to have the money in your hand. As of right now we do OT to make incentives but we were not told it takes 2 whole pay periods to kick in at all. 

Very mismanaged warehouse in the Alburtis facility, don’t come if you absolutely have to or you know how to not care



You will meet wonderful people while you work here and at face value it will seem like a good place to build a career.  After the shine wears off you will find yourself scrambling to be noticed while the managers promote and protect their friends and favorites not based on merit or value but personal relationships. If you talk to HR about how management treats your team and contributes little to the work load, you will be punished for it later.  The work itself is not that hard, hitting the required KPI is easy if you’re fast enough and don’t talk too much and the training is world class. Unfortunately you will probably quit for your own sanity unless you really like playing into internal politics in order to be treated decently and moved up the ladder. If you are not a chosen favorite you will never feel like you have any kind of job security even if your job performance and attendance are great. It could be a wonderful place where skilled people do important work and build careers for themselves but it is not.  I do not recommend working here until they bring in qualified managers and HR personnel but so far as of February 2023 that does not seem like a priority at all. 

Top Job Titles	Average Salary
Forklift operator 157 salaries reported	$20.60 per hour
Warehouse lead 90 salaries reported	$23.17 per hour
Logistics specialist 152 salaries reported	$25.20 per hour
Warehouse associate 27 salaries reported	$19.69 per hour
Customer care specialist 75 salaries reported	$26.35 per hour

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