retail sales associate

truck driver

seasonal associate

lead cashier

food service team member

Kum & Go

I started working for Maverik in September of 2020, and it's been a great experience, and I've met a lot of great people from working there. I was promoted to Fresch Manager a few months after, and it was enjoyable to be able to do what I needed to with basically zero issues, besides the fact that the hours when you have that position are not very flexible. In August, I transferred to a different store, and it was great at first. I got promoted to Ops Manager about a month ago, which I'm very grateful for. It's great, because now I have more say in how to change the store for the better. On that note, I feel overworked, underappreciated, and just overall exhausted from all of the problems that have come up regarding my coworkers. There are some employees who I've attempted to write up and help them work out any issues with us managers and/or their job in general. A few of those employees have been given a lot more than a second chance, and the things they've done they should have been let go for a long time ago. My store director is great for the most part, and I've put a lot of trust into them, but the thing is that I'm constantly getting told different things. For example, they tell me that if someone pulls a no call no show, they're done. When that ends up happening, there are no consequences whatsoever, just a little slap on the wrist and they're good to go. I've asked them why that is, and the reason turned out to be that Maverik has certain policies, which I'm not even sure I believe, to where we can't let them go. Any other company I've worked for hasn't had any "policies" like this. If anyone calls out sick, which is quite often, it's always either me or two of my other coworkers that have to deal with it, even if we had just barely worked a full shift. Keep in mind that my store has around 20 employees. Even before I got promoted to Ops, I always felt like a was guilt tripped, or felt forced, into working a lot more than I should've.There are more examples I'd love to give, but this review is already long enough. Another thing I gave a big issue with is that when I got promoted to Fresch Manager, I didn't receive my pay raise until 3 months after I started doing that specific job. The same thing has happened since I got promoted to Ops, and for both cases, and the reason was that "everything is frozen until (x date)". I just feel like it's a little strange that they're expecting employees to work a job they're not being paid fairly for, and seeing no issues with it. At this point, I don't even know if I can trust my store director or anything they say, which is a little sad, but true. I know this whole review has mainly been negative, but on the other hand I've loved being able to have all sorts of tasks to do during the day, and I never feel like there's nothing to do. I've lived being able to meet new and regular customer and talk with them about their day or really anything. Although a good chunk of my coworkers aren't the greatest, I've enjoyed getting to know them and getting to see how all of them work with each other. I'm thankful that my coworkers feel comfortable enough to come to me about any questions or concerns they may have. It's been great being able to communicate with our vendors as well, and I've tried to make sure that if they have any concerns, that they can feel free to come to me about them as well. Overall, Maverik has been a really good place to work, and if I really hated it, I would've left a long time ago. I'm hoping that I can improve my communication with my coworkers/store director and make our store the best it can be!

Let's get the pros out of the way. The benefits are decent. I love (most of) my coworkers, and I feel that I am allowed to be myself.

No one wants to work here anymore. K&G employees are disgruntled with all of the changes, and the ones who got hired during/after the transition (me) are thrown to the wolves. The turnover rate is high. My kitchen manager has almost quit three times in the past two months. I have seen many quit after a week or two. It has been six months since our store became a Maverik and it is still a huge mess. A dumpster fire.

It's labor intensive, which was to be expected. The problem occurs when we are short-staffed and don't have opportunities to take breaks. I have talked with employees from other stores. Many say that they will work alone for most of their shift, if not the entire time. This has worsened with Maverik cutting hours because they didn't think that maybe they wouldn't have much money left after buying all the Kum & Gos. There are Maveriks across the street from each other. Also, it is extremely hot in the kitchen. I have gotten heat exhaustion. To add on to that, I now have nerve pain and carpal tunnel from scooping food so much.

This place is a relax-free zone. The stress almost never ends. We are expected to produce so much food, only for it to be thrown away. We are cooking this food in appliances that are over a decade old. Everything is breaking and all we get is a patch up. Someone from corporate will come in at the worst time and complain about the lack of food. They have no idea that we are out of something because trucks will not deliver items. They have no idea how long it takes to cook all of the items at once because they all expired. They have no idea that our kitchen is too small to hold all the product they want us to have, while also abiding by food safety rules. They have no idea how easy it is to get sidetracked by customers. They have no idea how angry customers are at US because of THEIR terrible business decisions. I really want to see these corporate people work in the kitchen for a week and see how they like it.

The most absolutely brain-dead idea this company has ever come up with is the "1A Adventure Store". Stores that used to be Kum & Gos are 1A, while Maveriks that were always Maveriks are... just Maverik. The menus and product have differences. For some reason, they do not disclose this to the customer base. There is no clear way to tell the 1A and OG stores apart. Customers ask us all the time if we have this or that, and all the time we have to tell them "No because this isn't like other Maveriks". I wish we had Cinnabon's too, sir! Then, if there is ever a time that someone from another store helps us, it's like starting from square one because their store operates entirely differently. It's confusing for everyone involved and the employees suffer the consequences.

As for the store side, it's the typical awful customer service job plus cleaning the most disgusting messes a human can make.

TL;DR, the Maverik/Kum & Go merge is an absolute circus and it is complete nightmare to work here; but if you're desperate, the health insurance is decent (for America).

I started working at Maverik freshly out of high school, it was fast-paced and most of our duties had to be done within certain time windows. Depending on the shift you would be tasked with certain duties. Our location was trendy so we had to consider when things would be optimal to do things.

If you worked the morning you'd deal with a  morning rush of people coming and going. Making sure there was fresh coffee and remaking it every other hour. Often our deliveries would be received in the morning so we'd focus on accepting and pushing freight. 

During the afternoon shift it was more lively. We had more people around the middle of the day between the people coming in and those nearing your shift's end. During this time we would assign tasks to everyone. There was no standing around and there was always a task to do. Often I was tasked with going into the cooler and filling the beverage shelves. Believe it or not, the shelves would empty frequently so it was a must. Shovel bags of ice, checking on the bathrooms making sure everything was stocked. 

During the later shifts, it died down a bit. Either it was too busy or it was dead there often wasn't an in-between. The later shift was staffed the least often having one manager if not none. There were often two people til around 9 then the store was manned by a single person til the graveyard shift came strolling on in. If they were to call out you'd be tasked with staying til someone came for their shift to relieve you. I have to say, thinking that you'd be off and relieved only to be met with disappointment was a tiring experience. 

Despite any shift, there was never any standing around. There was always something to clean, wipe down, or stock. 

I was tasked with a lot of the work and when it became too busy I was told to be at the registers which was sometimes a nightmare because I would be stranded with a line of customers waiting in line. Sometimes you'd be able to get through everyone but sometimes you'd get a difficult person who'd want a complicated lotto ticket variety insisting that he needed to have them sorted out a certain way for luck. Most customers were nice to me and were very understanding. A lot of regulars in the gas station where you'd be greeted by the same people and would be so used to seeing them every day. I think the thing I miss most about working at Maverik was very much the people in general. I was a scared timid teenager when I started and after a while, I felt like being exposed to more people managed to get me out of my shell. Establishing myself with a little more sense of self and growing into someone else.

I worked for Maverik for many years and truly loved the company in the beginning. I started as an Overnight Associate, worked my way up to Operations Manager. I took a lot of pride in my work and consistently went above and beyond to help other stores succeed.

Unfortunately, my experience changed dramatically toward the end of my employment.

The biggest issue I experienced was inconsistent leadership and a lack of support from upper management. I was often praised for my performance and trusted to train other managers and take on difficult assignments, but when concerns arose, those same leaders failed to communicate openly or support me. Instead of coaching and developing employees, decisions often felt political and inconsistent.

My experience with my Store Director was especially disappointing. From my perspective, she spent very little time actively leading the team on the sales floor. Many of the ideas and improvements came from the managers and employees around her, yet it often felt like she received the recognition while the people doing the work went unnoticed. Watching her receive a promotion despite what I felt was poor leadership was frustrating and incredibly discouraging.

One of the most disappointing experiences was receiving a negative performance review that contained feedback I had never been given before. There had been no meaningful coaching conversations, no opportunity to improve, and no discussion before the review was presented. As someone who genuinely wanted to learn and grow, that was incredibly discouraging.

The culture also seemed to change over time. It became less about developing people and more about protecting management. Hard work, loyalty, and results didn't always translate into appreciation or fair treatment.

That said, I can't say everything was bad. I met some incredible coworkers and leaders who truly cared about their teams. I learned valuable leadership, operational, and business skills that have helped me in my career, and I'm grateful for those experiences.

Overall, I left feeling disappointed because I know what Maverik is capable of being. The company talks a lot about supporting employees and promoting from within, but my experience at the end didn't reflect those values. I hope leadership takes employee feedback seriously because the people working in the stores deserve better support, communication, and recognition.

After over a year of always covering, even doing managerial duties following a questionable removal of our at-the-time manager and supporting every single store in town, I found myself passed over for not one, but two promotions, both promotions went to unqualified “Self Loathing” individuals that rapidly deteriorated the working environment.

I was denied transfers, pay raises and other promotional positions, and this goes far beyond just myself, others who deserved the opportunity were denied simply based on “They can stay uncomfortable, I’m not letting them go to another store”

They did help my household following a death in the family, but it was from the employees within the region which placed a lot of guilt on me....but I appreciated it from the bottom of my heart and have paid it forward since.

There are a few managers here that really have their people in mind, but it’s not as common as it should.

If you’re in a bind this isn’t a horrible employer to consider for short term, but if you’re looking for something permanent, I wouldn’t suggest working here, there are plenty of other work opportunities that can offer you better security and promotional support.

For example the new “Manager” for the store I worked on knew I worked anothe thin and I had stayed a week longer than my 2-week notice to help them stay afloat only to have my relief (The “Manager”) constantly being late making me late for my other job.

I voiced I couldn’t do it anymore after waiting 30 minutes after he was supposed to arrive and was placed as a “DO NOT HIRE”, but if you asked anyone I worked with they would easily tell you I was the hardest, most professional worker they had, when I left lots of customers did too....not to polish my own brass or anything, but I left here for a successful return to the oilfield to express my work ethic.

I started working here before my junior year of high school. I loved it at first. After awhile I began to sour to it because the hours are ridiculous. I constantly had to work 3-11 pm and wake up at 6 the next day to go back to school. The turnover rate is incredibly high and most people who work here dont care about doing their job. The management never holds those people accountable so I usually had to do the job of theee people during my shifts. You are also expected to work every holiday but they only pay you holiday pay on Christmas, Thanksgiving, and New Years. I havent gotten to attend my familys xmas or thanksgiving for two years because my management scheduled me to work during these timss so they could be off with their families. Ive alsp received two raises which total to 53 cents except it topk six months to finally get my one year merit raise. My manager was alsp extremely lazy and never showed up on time and constantly left an hour or more early. She ledt my store and my cuerent manager is mucb better. I alsp hate how I M always forced to work alone. Its nice to not have anyone micromanage you but its also extremely dangerous. I liked the customers a lot though. Corporate was also a joke. They frequently tried to encourage people to make sales except they dont award associates for high sales. Whenever they do have a sales contest its either to wear a polo or the store manager receives the prize. Overall I would say they are terrible at motivating people to work and do tjheir best. The only reason I have is becasue im self motivated and have pride in my work ethic. I was alsp looked over for a promotion that my manager even said I should have received because my schedule didnt allow me to always be on call...except they always call me in and never make the sales managers come in. Very belittling and frustrating company to work for. 

I enjoyed working here overall, especially interacting with the customers and gaining experience in a fast-paced environment. The job itself can be rewarding, and I appreciated the opportunity to build communication and customer service skills. That said, there are a few areas that could be improved. The pay feels low compared to the amount of responsibility expected. I also experienced some inconsistency in management. For example, there was a situation where I briefly needed to be on my phone due to a family emergency, and instead of being asked about it first, I was immediately lectured. Situations like that could be handled with more understanding and communication. There were also times when feedback was not communicated directly. Instead of being told by management what needed to be corrected or improved, I would hear it from other employees. While teamwork is important, it’s not other employees’ responsibility to manage or discipline coworkers those conversations should come directly and professionally from management so expectations are clear. There were occasions where concerns or unfinished tasks from earlier shifts were attributed to me, even when they occurred before my shift began. Better communication and accountability between shifts would help prevent this. Many employees would speak up about management concerns and would be written up. At times, the work environment could feel tense, especially when stress levels were high, as communication sometimes came across as abrupt. A more consistent and respectful approach to communication would make a positive difference for the team. Overall, I value the experience I gained here, but I believe improvements in pay, communication, and management consistency, and professionalism would create a better environment for employees.

Corporate interference and heavy handedness ruins an otherwise decent job. They decided that there are a limited number of full-time positions that each store is allowed to offer, and that each of those positions is tied to a specific schedule that cannot be altered. The end result being that either you have to give up on being full-time, or you have to take a schedule that sucks - given that these schedules tend to put you on a 7-3 morning shift followed immediately by a 2-10 evening shift or vice versa.

If your manager is willing to endure being yelled at by corporate for changing these schedules to be more considerate of the actual people working them, this can work out ok for a while. If your manager is not willing to do so, then prepare to see a lot of turnover as people find better alternatives.

Also, it was a constant source of irritation that corporate has a policy against any kind of banned people board, pictures of banned people, etc. We are forced to rely only on word of mouth and verbal descriptions to ensure our safety and that just isn't enough. People would regularly come back in after being banned and do the exact same things that got them banned in the first place, this time to a different cashier who didn't recognize them.

On the bright side, I did appreciate the way clocking in or out was done. It's tracked on a service that only flags a time that is 9 minutes plus or minus the scheduled time. I have a hard time with time management and even that small window was really helpful, though of course it isn't exactly encouraged to be on the late side rather than the early side. Which is fair.

Co-workers are nice and direct superiors are kind, enjoyable to be around, and understanding of struggles, but those on higher levels up the corporate ladder seem to be making things as difficult as possible to function, and high turnover rates make it hard to maintain any semblance of status quo. District managers and corporate employees have recently been implementing changes across multiple stores for the sake of efficiency that have ultimately left many employees, including myself and many of my co-workers, feeling overworked and stumbling in trying to accomplish daily tasks and the only advice we employees are offered are statements of 'make it work', ' just embrace it', or 'trust that we know what we're doing'. It's hard to accomplish all responsibilities when they overhaul our systems, leaving us with glitchy, finicky new systems, and seem to be setting us up for failure at multiple turns. Because of this many workers can't maintain the daily labor and often leave after a couple of months, and thus the older employees are left to pick up the pieces and try to keep our numbers up and keep sales steady despite the constant struggle of being understaffed and having to train new employees who likely won't last long. Despite our store having steadily high sales and low waste, I very rarely feel appreciated by these higher ups and often feel belittled often only hearing about our failings rather than our accomplishments when walk throughs take place. Overall, hard to maintain a proper work ethic given the circumstances and though I think this would be a decent starter job for those interested in short-term work goals, for those looking for long-term employment, I wouldn't recommend this company.

The job itself isn't bad when the place is fully staffed, and because it's a small town, the local customers tend to be great most days.... they're more understanding than most. However whenever someone is fired or quits, expect to be picking up so much slack, working alone for extended periods/lack of support, and your schedule will be changed without being asked if you're available and you'll be expected to work it. 

Management feeds into gossip, and speaks poorly of everyone there when they are and aren't around. And retaliation is very much a thing. If you aren't liked or speak up on things that aren't right, you will be purposely scheduled in inconvenient ways until you quit, coverage pulled, and spoken poorly of; you'll even be left on your own on the busiest day/shift possible while management laughs and gossips in the hall.

 Favoritism was such a struggle when I worked there. Employees can get away with the craziest things if they're liked and if they're not, the slightest slip up will end in consequences or being fired. You'll be told to find your own coverage in emergencies, gaslit even when you're severly sick, lectured when you do get your shift covered. And then management will constantly call out and leave early on a whim and it's never a problem because they're salary.

 Expect to be poorly trained, told to cover up health and safety violations, gaslit, constantly have to cancel or change plans because scheduling will never be consistent, treated poorly by management and employees, be met with double standards, have to kiss up to friends or family of management, and just a general bad atmosphere while there. But hey, the pay is good 👍 

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