restoration technician

project manager

contract coordinator

technician

lead technician

Kustom US

The insurance industry is a challenge for any company but Kustom is having difficulty in some regions.  Kustom has problems getting subcontractors paid in a timely fashion (usually it takes 45-60 days to get checks delivered-sometimes longer) and the invoicing process can be difficult for newer businesses without office staff). Their seems to be a disconnect between Kustom corporate and the realities of getting the work done in your specific region(corporate office is in Florida ).   There are extremely hardworking coworkers that will do their best to help train, facilitate navigation of new hires but mostly employees are busy putting out daily fires and convincing quality subcontractors to work for Kustom.  It seems that most employees are burned out due to extremely high workloads, unrealistic corporate profit expectations (during times of skilled labor shortages, inflation and material shortages)and the need to go outside of your job descriptions to facilitate any quality work getting done in a timely fashion (while your main job responsibilities go unfinished).  There is simply not enough hours in the day to overcome the numerous challenges that manifest themselves on a daily basis.

STAY FAR AWAY. Your typical day at work will be filled with headaches from management pushing for unrealistic goals. All I ever learned from Kustom was that us employees are disposable numbers with zero value. Management at the Spokane office is garbage. cheap, penny pinching selfish greedy people. There was one manager who was amazing, and they fired him so they wouldn't have to pay his production bonus. The current manager is a liar and so selfish and full of himself it's unreal. the workplace culture? well if you like being degraded and made to feel like you're insignificant then apply here. You better be perfect at everything otherwise when you make a mistake they will fire you on the spot. the workplace is toxic and management is toxic and full of tyrants. there were so many good people there and now we are all dropping like flies because of management. The hardest part of my job? dealing with the self-righteous narcissist who "runs" the office. the most enjoyable part of my day? was getting to clock out and go home. I'd give this company -100/5 stars if i could. WORST COMPANY ever to work for.

Hazardous work environment ,They go through employees like people go through toilet paper, They do not care about their employees, They have no long-term employees if they can get away without pulling a permit they will the work is done poorly and unprofessional, If they find other damage than what is on their scope they ignore it they will use as little material as possible and cut as many corners, The work is poor at best their motto is if you can't see it don't worry about it, They don't care what's your worth they will always give you less

What is the best part of working at the company?
The people differ from location to location, but it is safe to say, the company has made SOME good hiring decisions. 

What is the most stressful part about working at the company?
Company doesn't pay subcontractors in a timely manner and you are always trying to explain to them why. Growth potential is lacking, turnover is frequent, salary is sub par. Corporate is lost - they are not a destination for employees regardless of how badly they want to be! 

What is the work environment and culture like at the company?
Culture? I think that's a thing of the past. Good vibes here are forced or fabricated.

No training for new project managers. You follow one of the other pms for two weeks and then they want you to start running jobs. The managers are all about work and the job, you never hear them say good job on all the rights you do it’s all about the wrongs and what youre not doing good enough. Management is unappreciative of work and just expect everyone to take more and more jobs even if you can’t handle what you have. If you can handle everyday take home stress and want to experience what it’s like to never be good enough I highly recommend this company! 

Whenever there is a fire, flooding, or other disaster to a home in your territory, you are expected to rush to the scene and sell the owner on using Kustom to rebuild their house for them. This is a HIGHLY competitive market where you will constantly be bumping shoulders with competitors trying to sell jobs at all hours of the night/day.  As difficult as this position is, Kustom does have great benefits such as they provide you with a vehicle, iPhone, laptop, corporate credit card, etc...

What is the best part of working at the company?
The people. People are down to earth.  Everyone works well together

What is the most stressful part about working at the company?
Deadlines, change in procedures, very stressful.

What is the work environment and culture like at the company?
Work environment and culture are great.  

What is a typical day like for you at the company?
Flies by.  Never a day where it isn't filled with things on your list.  It is a full 8 hour day.

As the New Superintendent, coming from a construction background, it is  a bit challenging understanding the insurance part of the industry, but overall it is a learning experience. There is always an opportunity to grow.

Tacoma's Water Mitigation Division is new and upcoming.  All previous ratings are from other divisions in other states.  Here in Tacoma, I've had the opportunity to come in at the startup level.  We are a division that will work hard, rely on employee collaboration and balance family life.  The opportunity for growth is substantial for all who decide to join us.  Great benefits and teamwork are here.  Come join us!

Company that is focused more on the bottom dollar than the homeowners or the employees.  The management is detached from the project managers working in the field and provide little assistance to the overall workflow environment.  My overall experience was not a good one and would not recommend my colleagues to Kustom as a long term employment solution.

Top Job Titles	Average Salary
Restoration technician 21 salaries reported	$105,714 per year
Project manager 3 salaries reported	$80,833 per year
Contract coordinator 82 salaries reported	$22.27 per hour
Technician 10 salaries reported	$23.50 per hour
Lead technician 5 salaries reported	$23.50 per hour

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