cashier/sales

customer service associate / cashier

assistant manager

deli associate

cashier

Kwik-Fill

I have been employed with Kwikfill for quite some time now, and while I have certainly gained significant experience and relationships, there are definitely some issues.

A typical day at work for me would depend on which department I was scheduled for that day. I mostly worked in food service and front-end cashiering. In general, my duties included making dough and pizzas, ensuring sufficient preparation for the next shift, washing dishes, taking orders, operating the cash register, stocking shelves, cleaning, preparing coffee, replenishing cups and other supplies, and many other tasks.

The job itself is very easy, and I do not mind some parts of the job. The issue I face at Kwikfill is that we are chronically understaffed. For example, there is only one person scheduled per shift in every department in the store. Most days, I struggle to complete all my required tasks due to staffing issues. Also, the store gets very busy, and we are not given lunch breaks or any breaks, so most days I am going without lunch. In addition, it is very difficult to use the bathroom due to not having anyone on shift to cover, so this part of the job is very difficult for me. I would say that this is by far the most difficult part of the job for me.

My favorite part of this job is definitely when I am able to stock shelves and stock the cooler. Also, my manager recognizes that I am a mechanically inclined individual, so I commonly do maintenance on certain things, which I also enjoy. I am the type of person who enjoys learning new things and breaking up repetition, so when I am able to do these tasks, I really enjoy it.

Next, I have a good relationship with my store manager, assistant manager, and deli manager. My store manager has always tried her best to help me in any way that she can, so I really appreciate her for that. However, the issues in the store are out of her hands. The only management that I have had an issue with is the district manager and other senior managers found in corporate. When legitimate concerns are raised, they are quick to denounce them and not take them seriously, especially when it comes to staffing concerns.

Overall, I have learned a lot from this job and gained lots of valuable experience. If it weren't for the staffing issues in this store, I would really enjoy this job, but it has made the job unbearable for me. There are definitely some other issues prevalent, but I am not going to list them here. I believe that the company should be more proactive about listening to legitimate concerns from employees, and do their best to offer solutions.

Very understaffed, place gets crazy busy and overwhelming, and corporate refuses to put more people on shift because they're constantly worried about their "labor budget". Cleaning and paperwork tasks are almost impossible to complete because you constantly have customers to attend to, and there is rarely ever another register-trained employee on shift to help you. No breaks, can't even go to the bathroom without there being a line of people at that register by the time you get out. Management does not help and constantly berates you about every single stupid little thing, all they're good at is micromanagement. They do not communicate things and then will blame you for not being aware and will write you up for it. They do not listen to anything you have to say and will constantly write you off and insist that they and their cameras are always right. They will constantly bring up the littlest things they see on camera and will come into the store to berate you about that, but won't come in to help when it's crazy busy. If they do come in, they will just complain about the employees not being able to handle things and are more of a hindrance than a help. You have two different registers to attend to (one is for alcohol purchases) and you're often dealing with both of those, the phone ringing for food orders (which you're required to pick up within 3 rings), and the cleaning and paperwork tasks all by yourself, and yet, if you don't help the customers quickly enough for corporate's liking, you will be constantly chewed out about it. If you don't have your closing tasks done by 10:30, no matter how busy it was, you'll be chewed out about that as well. Be careful - Big Brother is ALWAYS watching on camera, waiting for you to mess up somehow! The manager will then come in to yell at you about not wearing your hat the correct way, rather than seeing from their constant camera-watching that it's crazy busy and doing THEIR JOB and coming in to help... they'll even dare to say, "it's not that busy, why can't you handle this?", meanwhile, your cook has ten huge orders in front of him, with the phone constantly ringing with more orders coming in... or the manager will come in after the rush is over and won't even help with cleaning, they'll just be there to micromanage and complain. Corporate expects miracles and yet, refuses to pay for the labor that is necessary for the results they expect. All they know how to do is micromanage, watch cameras, and command their store managers to enforce their bidding. Leadership here absolutely sucks! The local residents are constantly complaining to the store manager as a result of the shortcomings, but it's the overworked and overwhelmed employees that will be punished for it...

Overall, I actually liked working for this company. When I was able to prove through the quality of my work that I had the potential to be a good manager, they gave me the chance, and though it was on-the-job training, they were willing to work with me and give me the guidance I needed to be successful. Compared to some management positions, the stress level of this job was not bad, and upper management is actually approachable. That was one of the main things I appreciated, along with the fact that the policy manual was accessible to everyone.
Some things I think they could do better: their technology is sadly out of date. They have recently updated, but they are still technologically behind everyone else. I left the company in 2005, and at that time they were still using Windows 95 on all their computers.
Their unwillingness to invest serious money in their stores has left too many of them looking like dingy old mom-and-pop gas stations. In fact, they have a ton of full-service gas stations. Sounds nice on the surface, but when you consider that a gas station's typical profit at the pump is only about 3 or 4 cents per gallon, and the full-serve stations have stores that are smaller than most studio apartments, they don't give themselves a chance to make a serious profit. This is unfortunate, because most of them have the land space to expand the buildings, build them into actual stores, and make a decent profit.
They have a loyalty program, but they are punch cards that are designed in such a way that it is painfully easy for a dishonest employee to defraud the company. They are hurting themselves, which still bothers me. They have their own refinery, which means they have the potential to do so much better.

Maybe it was just my location, as I know people who work at other locations who love their jobs. However my experience with this company was far less than what I believe is a good standard. Management was inappropriate with employees and customers on multiple instances. I was uncomfortable around the assistant manager at this specific location, especially when it related to my sexuality. Other employees and myself were overworked, and underpaid for the level of frustration I experienced here. This location some how gets away with having only one employee on shift at a time in a dangerous location, including during late hours of the night (for example between 8pm-9pm and 10pm-12pm) I was abused by customers, and management outright stated they would not enforce the mask mandate, and didn't back up the employees when they told customers to wear masks. Nearly every single employee was late or would simply not show up for shifts and would not get any sort of discipline for it, while employees were simultaneously being told they couldn't call off work for being sick, or called a "b*tch" by management for calling off. On multiple occasions I was treated poorly, and it got to a point that I hated my job. I would never work for Kwik Fill ever again.

Good Old G• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Process merchandise returns and exchanges.
• Answer customers' questions, and provide information on procedures or policies.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Sort, count, and wrap currency and coins.
• Weigh items sold by weight to determine prices.
• Stock shelves, and mark prices on shelves and items.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Maintain clean and orderly checkout areas.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Resolve customer complaints.
• Gas attendant
• Compute and record totals of transactions.
• Sell tickets and other items to customers
as Station high customer volume

Not much to really say about it, I worked there years ago when they had a pedo in charge of management. Cooperate definitely was using this specific location as a tax right off because we barley made any money during the day, especially with sheetz across the street. They had their dumb little policies like most of these type of  jobs do. I was written up my first day because I missed counted one pack of cigarettes. The lottery customers were annoying & rude most of the time. The company would also make us pay for wrongly inputed lottery tickets which was the customers fault 100% of the time. Overall it's super easy and not much to do, you could literally read a book, mess around on your phone or even bring in your labtop. 

It’s a good starter job for a few months, if you need to gain some experience. Other than that, it’s the most mentally and physically taxing job. Corporate will not care if something needs fixed in the store. If a cooler or a sink is broken, good luck because it’ll take 6+ months for anything to happen. The pay is absolutely garbage, there’s very little hope for a bonus, and if you have overtime, corporate will complain. Due to a lack of employees, most managers will let 3rd shift workers work alone, creating a dangerous work environment. 9 times out of 10 you will be doing the work of 3 people, but it’s difficult for people to be fired because of the high turnover rate. There’s little to no benefits, little to no room to grow, and a work environment that allows employees to be harassed/berated by other employees or regular customers. It’s a toxic environment to work in. The stores are the last priority for United Refining, and yet have expectations above the quality of what the stores can give. 

Come in on time every shift, just to pick up after everyone else, and deal with immature management who has nothing better to do than start drama. Very toxic work environment that does not allow for healthy advancement. Very much a what can you do for me, dead end job. Personally have got multiple write ups for things management approved to be done. Favoritism is a major role in scheduling.
There's not much to the job at all, it's ringing customers out and pumping gas for the majority of the time. Until everything else falls unto your hands and you need to make the place look like it can be ran for customers to approach it, and not run from it. Would be a lot better if people actually took the time to maintain things on a daily basis, shift to shift. But its not done properly, or not done at all. One person can do only so much. This doesn't pay enough for you to break your back for others.

Working here was a relatively low stress job. The management was willing to work with my busy school and work schedule to find times where it worked for both parties. However I was often the only person on the shift and it was hard to leave the register to help a customer trouble shoot a gas pump problem or fix something that needed attending to. I was responsible for taking orders for the restaurant, attending to customers in the gas station, waiting tables, fixing gas pumps, making coffee and taking or putting away store inventory orders. The hardest part of the job was when many customers would come in at once for lunch and I was the only person working in the store so it was hard to cash people out, take orders and wait tables all at once. I enjoyed seeing regular customers on a daily basis and I also enjoyed putting away or taking store inventory orders.

Some customers are nice, seventy five percent are not. Most of the time you get insulted for what you look like, how fast, or slow you are, or treat you badly because you pump gas for a living. Little do they that most of the employees are doing this as a second job. That makes them hard workers! A lot of times you are a target for customers that have had a bad day. Management is the worst! They constantly troll for prospective booty calls. If you buddy up to the manager you get hours, question something and your hours get cut. Pay is minimum, the company really sucks. Once in awhile the marketing guy drives in, he says how are your tips? He is a real shmuck. He will give you $5 tip to share with your co workers. The only good part of the job is tips you get from appreciative customers. Revolving door as employees are not appreciated.

Top Job Titles	Average Salary
Cashier/sales 4 salaries reported	$10.97 per hour
Customer service associate / cashier 4 salaries reported	$10.79 per hour
Assistant manager 2 salaries reported	$14.00 per hour
Deli associate 2 salaries reported	$11.90 per hour
Cashier 1 salary reported	$11.01 per hour

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