account executive

machinist

service technician

senior account executive

customer service representative

Kyocera Document Solutions

Kyocera, an emerging player in the copier market, struggles to compete with the major players when it comes to technology.  Small to mid-range machines are excellent products, however low-end products are often overpriced compared to market and company lacks high-end products to offer large companies who require speed and durable products.  Support from the Kyocera corporation is almost non-existent, there is little, if any marketing and zero social media exposure.  There is a fundamental lack of understanding in this organization on how to move forward with these initiatives and the benefits they offer in today's workforce.  Exposure is critical, especially when you are playing catch up in the industry.

Management is a hands off philosophy.  Any problems you will have to handle on your own.  You will not receive report from higher-ups, nor will you be given the necessary tools to help allay concerns clients pose.  Service is inconsistent and problems linger for way too long without resolution.  There is also a walking contradiction of a sales manager/sales rep, who has 99% of Kyocera's existing accounts.  This manager also still has a territory, can sell within his territory and open new accounts.

Salary is a low base salary, with commission.  Commission structure is well paid, but raises, bonuses or promotions do not occur here.  There is no account base for an employee to work off of.  All business must be brought in through new business or existing business you brought from outside.

The office is a ghost town.  Employees come and go as they please and are not required to be there.  There are no policies or procedures in place and no oversight.  Working in the office can often feel like death since it is barren and sparsely populated.  The core group of employees are all pleasant and respectable individuals.  There is a core group that get along with each other and are honest and upstanding.  There is no office politics or talking behind employees backs.

In closing, this job is just another job.  If you are in the copier industry, you are familiar with the landscape and know what the job entails.  There are no surprises here.  Most of the employees will last about 2-3 years here before moving on.

What is the best part of working at the company?
This was a great company to work for. I feel blessed for the time that I spent there. It was a small family atmosphere where everybody was free to be themselves without any judgement. I was onboarded and welcomed on and accepted by everyone. I was setup for success and we had a cohesive team atmosphere where we all came together in alignment with the same common goals. The training was mostly done remotely but there was always someone willing to assist in any given situation. There were a few quirky people but that's what I loved the most; the dynamics of the group.

What is the most stressful part about working at the company?
The most stressful part about working at Kyocera Rumbles Document solutions was the end of the month deadlines while still learning and in training. Otherwise, the work life balance was exactly what I had been looking for. You never felt like anyone was being overly demanding. Everyone always had a positive attitude and outlook and we relied on each other to get the job done in its entirety. 

What is the work environment and culture like at the company?
It was a small group of people and the sales team would sometimes work from their home but sometimes come into the office. We had collaborative meetings and outings which helped us to get to know each other.  For the majority of the time, everybody got along very well. I don't believe anybody was ever singled out for any reason. Leadership was firm and fair in all the circumstances that I encountered. The main goal was to see that everyone succeeded both individually and as a team.

What is a typical day like for you at the company?
It was a normal work atmosphere as we all had different roles and responsibility depending if you were in leadership, on the sales team or in an administrative capacity. We came in in the morning hours, worked an eight hour shift and went home in the evening. I never had to bring work home with me and was never too stressed out when it came to by workload.

I have never written a review but find it nessacary given my experience.

Was highly disappointed when I showed up on my first day. No cubes or personal work space, out dated dirty equipment, computer monitors were discolored so difficult to work while staring at numbers all day. After learning more about the work realized how under staffed we were. 

Manager was extremely devaluing, belitting,  condescending and close minding to opinions or ideas.  My previous company where I was at for 12 years I had many managers both men and women with different personalities and different approaches and still never dealt with someone like my manager at Kyocera, walked in every day feeling so anxious.  After 2 months I couldn’t take it anymore and had to quit. 

Kyocera has great values and morals they hold high  I will give that to them and there were some great people within the company who were very down to earth and kind including my coworkers but it’s sad when the company philosophy is not lived out by all employees.

If you’re doing warehouse work you might have a different experience as the people I came across in that area seemed real nice. 

I did go to HR about my experience so hoping they do something to make it a better experience for the next person. No one deserves to get ripped apart every day.

Even if you have more experience and have been with the company longer they will prioritize their friends and family for promotions. I have been here longer than my peers yet I was singled out for a forced schedule change that affected my rate of pay. The former rate of pay I was getting was for the weekend shift and all my bills and expenses reflected what I was getting paid. They forced me to change my schedule and the change resulted in me losing my shift differential and having to work another day. They switched me from 3 12 hour shifts to 4 10 hour shifts. But since I don’t work 12 hours I lost my shift differential and I still have to work the weekends. I have been here longer than some of my fellow coworkers In my area. We do the same job. We work on the same parts. Yet I was unfairly thrust Into this position of working harder for less pay. There is some serious favoritism going about here. It’s not about how well you do your job it’s about how much you suck up to the boss. 

Working for Kyocera was a great experience, I learned about everything from basic recpetion to Sales. I learned to communicate with all walks of life. My typical day as a receptionist and administrator were the general functions of an admin, expenses, payroll, ordering supplies, travel arrangements, maintained the showroom, answered and directed calls, and greeted guest as well.  When I made the switch to Account Execuitve I prospected new bussiness (Cold Called).
The hardest part of the job was gaining access to buildings, security was thorougly enforced and I was chased and removed from buildings. As negative as that sounds I had to make money and meet a quota; therefore I persevered and cold called as much as I could. The enjoyable part was the different companies I researched and had the pleasure of meeting. My commission checks were my favorite - the fruit of my labor.

My typical day in the Kyocera Fairfield Office goes something like this: I walk in the building and past the entire lower northern wing that is completely empty. This use to be filled prior to massive layoffs in 2009. In 2011, there was another round of layoffs in which the company released the security guard, font desk receptionist, and furlowed days from several long time employees.

Another con is that the company has too many "chiefs". In my division alone, managers out number worker bees by 2:1 while raises each year have maintained at an average of 1.5%.

While I believed Kyocera to be a great International company to work for with room to grow, it is clear that only "friends" are promoted. If you did not previously work for Ricoh or Sharp, you don't have a chance of moving up at Kyocera.

Typically we work over the border, we check the defects on the materials, make the graphics and go to take action on every item, I've learned how to apply SPC, FMEA, etc. the I go and look for new contractor for cheaper price tooling, services etc. the workplace is based on favoritism some high positions are hold for people that the Japanese bosses knows better, not the performance but the politics, the hardest part is to deal with them because always they have a higher goals to reach, the most enjoyable part is to work together with the team to discuss solutions reachable and logic ones, not based on favors, once a batch of material is  no good then they mixed with another batch to dilute the QA reports numbers.

Lacking support and processes. Very silo oriented, the left hand does not know what the right hand is doing. Wrong people in the right positions.  Lack of communication, and dimeaning boss tactics. No leaders only bosses. May have skill set, but most have issues with communication, the ability to support and train(guide) employees and honesty. Inability to create processes that they and their employees can follow. Many arguments within department because they are there for the wrong reasons.
Consequently, there is a large amount of turnover .inability to create processes that people can follow. No room or guidance for personal growth. In Infancy stages and should learn from leaders in the industry.

I've learned a lot at Kyocera and gained a lot of experience which is usually the main thing that I look at when I start a job.  It's a very hard job (especially in the area I work in) but a job that's easy isn't really a job as my dad says.  Over the past several months, however, I've realized that the jobs effects on my health and body are surprisingly severe.  I have also since learned that the area I work in is the only area in the whole company that has not had someone to properly retire in.  They have all went out on medical leave due to injuries to the wrist, hands, shoulders, backs and necks; all things that are the most affected in the kland job.

The way the company is beautifully structured to maximize stock gains. The Parent Company is just an umbrella. Then all the companies they own around the country act independently, like a small dealership. So there are virtually no corporate resources. And you can't even officially say to you work for Kyocera. So it's a fine balance of hoping your prospective clients don't ask you if you're really from Kyocera or not, because there's no billing that even eludes to it. So you're trying to act like you can Compete on the large scale of Konica Minolta, or Canon, or Xerox level, but in reality they aren't even close. It's frustrating every time you are in a midsize or large account.

Top Job Titles	Average Salary
Account executive 45 salaries reported	$50,801 per year
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Service technician 13 salaries reported	$54,077 per year
Senior account executive 14 salaries reported	$59,243 per year
Customer service representative 2 salaries reported	$56,500 per year

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