housing manager

housing navigator

program assistant

mental health technician

engagement manager

LA Family Housing

My experience working at this agency has been tumultuous. The biggest thing that has kept me here is the flexibility to work from home as needed to attend to my children.  On boarding was great however, thereafter your on your own.  There is a lack of support for most staff.  I had to keep my head low to make it as long as I did there.  Once I started thinking out of the box and realizing how dated some of there practices are my work relationships changed.  Don’t complain or make a suggestion as you will be targeted! There’s no departmental policies just go with what your told and that can be anything.  I understand you have to be flexible to get things done.  However, when there’s no proper order there’s room for confusion, frustration,  feeling over worked, overwhelmed, and under appreciated.  Giving 2 people a spa day per month out of over 200 employees seems to be fine just for show... which most things are done.   You must be willing to go along for the benefit of looking good but not being right or having a professional code.  Very cliquish environment.  Unbelievable amount of gossip.  Unprofessional environment, management, and line staff.

If you want to work somewhere in social services where you will be asked to clean up dog doodoo as part of your case management, by all means, come to LAFH. 
If you want to move up, do not look here. 
You will be asked to "whatever it takes" which will include cleaning up rooms from clients, which could include drug paraphernalia, take abuse from clients with no support from management, and literally anything and everything but case manage, which will be reduced to 30% of your day, but you will get penalized for not doing the 100% you used to.
Great work experience, clients are amazing, and they deserve good case management to get them HOUSED, not babysitters.
They need a full management overhaul. 
Beware if you value your mind and you actually want to feel proud you went to school to get a masters.

This organization is a leader in LA County and has a culture that believes in and promotes excellence in service delivery to our neighbors experiencing homelessness. Unfortunately, these high standards paired with volatile government politics and sweeping systemic changes at the local, state, and national level create an incredibly stressful and demanding work environment that isn't for a lot of people. Leadership isn't just looking for anyone with a good heart full of compassion - that's assumed of the soul of a social worker. They demand quality work AND results because those experiencing homelessness don't need charity, they need to be housed. If you have the fire in you to change the world plus the skills, experience, and strength of heart to back it up, you can make a real difference here. 

Despite being a non-profit ostensibly committed to progressive values, the CEO and upper management are untrusting, controlling and have created a toxic culture that is surprisingly old-fashioned, inflexible and completely top-bottom.  No efforts to empower or retain employees-everyone is seen as dispensable and replaceable, and thus there is never-ending staff burnout and turnover which is very disruptive to functionality and effective service delivery.  Constantly changing rules, new additional paperwork for ridiculous things and shifting priorities which are nearly impossible to keep up with.   

Overall, a rewarding job where you get help the unhoused everyday. It is often very stressful in this line of work especially working in the development (fundraising department) at LA Family Housing. There is an extreme lack of empathy and passive leadership by the new department head, as well as micromanagement, and unrealistic fundraising goals/metrics for private, nongovernmental philanthropic support.   

My day is non-stop from the moment I start to the moment I clock out. The families I work with have very diverse needs (mental health, housing applications, physical health, domestic violence, undocumented, etc.).
You end up doing the job of more than one person and it can be draining if you are not able to balance the work load. This is not an entry level position. Recommended for someone with an MSW. 

Case management, provide rental assistance, assessments, skill building, helping to stabilize housing with individualized goal planning. Heavy administrative tasks.

Stay away from this place you’ve been warned! The employees are descent ...but management and corporate level don’t care about anything but filling beds...residents can take drugs 24/7 and sneak in weapons and call you racial slurs and nothing will happen because all they care about is the money they receive per resident... They constantly lie to the public to receive donations that the corporate members keepnto them selves while the residents eat unhealthy food...This place needs to be exploited by the news or something so this place can get shutdown.

I did not work here long. Management is incompetent and is shows early on. The person who was hired a few weeks before me expressed they were leaving the company ASAP and regretted taking the position. I brushed it off at first but was soon feeling the same way. No one knows what they are doing and whenever you ask a question the answer is "I'll find out". They never get back to you. The role I was hired for did not exist or was not ready (I was never given a straight answer). No one knew what I was supposed to do, so they tried transferring me without consulting with me. Do not waste your time, this company is unorganized.

The HR department is laughable at how they operate, and does not support employees who have concerns. It's very common for employees to burnout. High turnover rate. If you can handle high stress jobs and the compassion fatigue of working with people experiencing homelessness, then you can get promoted as they will move people up quickly as so many people leave. But minimal training on how to do the work.

What is the best part of working at the company?
Great benefits, 9/80 work schedule for most departments, treats staff well, lots and of professional development opportunities.

What is the most stressful part about working at the company?
Not being able to conquer the issue of homelessness in its entirety.

What is the work environment and culture like at the company?
Professional yet easy going. Very involved and invested in the Diversity, Equity and Inclusion culture.  Everyone has a voice.

What is a typical day like for you at the company?
Depends on which department you work for.

Top Job Titles	Average Salary
Housing manager 5 salaries reported	$71,820 per year
Housing navigator 3 salaries reported	$25.43 per hour
Program assistant 3 salaries reported	$21.22 per hour
Mental health technician 7 salaries reported	$34.53 per hour
Engagement manager 1 salary reported	$25.65 per hour

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