front desk agent

night auditor

hotel housekeeper

room attendant

breakfast attendant

LAFRANCE HOSPITALITY

A former coworker called me up one day and convinced me to apply for a managers position with the Courtyard in Littleton Ma. I had been out of the industry for 5 years and really hadn’t thought about returning to work for a hotel.  The previous two management companies I worked for both were equally awful experiences for two separate reasons.  After a bit of thought I made the jump back into the business and I am glad I did.  I’ve been with Lafrance since 2019 right before the pandemic hit.  While I heard that other companies cut employees, Lafrance did everything possible to keep their hotels open and as many employees working.  There is something to be said for a family owned company that puts the culture and well being of their associates before a quick payout.  They realize by investing in their employees they are investing in the future of their business.  The only regret I have with Lafrance is that I didn’t join their team earlier.

The reputation of the company had me optimisitc... however in 4 years of service I had 4 GM's... TWO of which are no longer working in the Hospitality Industry.  When Management was alerted to a Supervisor Bullying complaint, they looked the other way and refused to investigate. FOUR YEARS of a hard-earned career went out the window and forced me to walk out the door with NO NOTICE, which I NEVER do, and never looked back. I also didn't want to work in hotels anymore after this experience and over 20 years in the Industry, There is LITLE oversight  and a Regional Manager who micro-manages any and all employees without propery training/acclamating new hires into the fold. MUCH more effort is spent on policing Reservations technique on the phone than actual customer service or hospitality. STAY AWAY.

There aren’t typical days in hospitality! Everyday is different, fun, something to learn. The managers are still learning as well which is a wonderful thing to see. The bosses are involved but also don’t micromanage. I truly love working here and would recommend it to my daughter in the future! The hardest part of the job are the customers stuck in the past. Companies need to grow and part of that growth is using more technology and also raising prices but the majority of certain generations don’t understand that! 

What is the best part of working at the company?
This long standing family business provides hospitality in many ways. Through employees, guest service, and opportunity for employees to grow. Many locations through New England and Florida, I have enjoyed working for the company. Ownership and leadership is open to feedback and welcomes change where necessary. 

What is the most stressful part about working at the company?
Hospitality can be stressful wherever employed and serving the needs of guests. Policies and procedures are in place to properly support both guests and employees.

Well pros was I absolutely loved the coworkers and doing my job and the customers but other then that management will play favorites unfortunately and does not care about COVID and the guide lines that’s come with it just about the money and the job being done I had seen a dead body and they  told me my one day off was gonna be a call out not a day off and I was transferred to no therapist or helped out at all been traumatized since honestly and then opened the room the next day and I thought the first time I seen the bed bigs were bad absolute horrible experience for me honestly 

The management company has always been supportive of my professional goals. Support has been there and a level of understanding not seen with other companies. You are allowed to operate your properties as if they are own and this sense of ownership is seen in each member of the hotel as it is a culture from the top down. This is a great company to learn from and my only hope is that next generation start looking at companies as areas to grow and not just get the next dollar.

Lafrance is a great company to work for, one that treats its employees like family and genuinely cares about their overall well-being. There is a strong commitment to professional growth and advancement by promoting from within; supported by multiple levels of training and development. Lafrance also offers several incentive programs throughout the year for line-level associates, with a clear focus on employee appreciation, recognition, and long-term retention.

I worked there for years I have them my all I basically performed the duties and workload of two positions In hopes that they would make me full time with benefits instead they had me me working 39 hours a week so they didn't have to give me benefits
 After being misleading with empty promises. I gave them an ultimatum to hire me full time when they did not i put a months notice in and left the company

Family owned company that allows you to grow within the company.  Management does not delegate very well.  Great coworkers who are dedicated to the company.  The hardest part of the job is that they do not pay fairly.  The most wonderful part of the job is the ability to live out your passion for what you do best.

Lafrance Hospitality is a great company to work for. I have worked here for the last six years. In those six years I worked at multiple properties. Bittersweet Farm is the location that I have spent most of my time. 

If you are looking for growth within a company Lafrance Hospitality is a great place for you.  I started as a host in 2015 and have been promoted many times since then. 


Top Job Titles	Average Salary
Front desk agent 83 salaries reported	$17.48 per hour
Night auditor 44 salaries reported	$18.48 per hour
Hotel housekeeper 63 salaries reported	$17.24 per hour
Room attendant 30 salaries reported	$17.00 per hour
Breakfast attendant 48 salaries reported	$16.88 per hour

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