lifeguard

ride operator

medic

park ranger

hotel front desk supervisor

LEGOLAND PARKS

This place is great to work at. You will learn to talk to people and make kids laugh. Your shifts are managed through a third party app that you can use to switch them out, trade and drop. Management is a hit or miss depending on your department. There's a merit rewards app. You need to be a happy, adventure enjoying person, not afraid to talk to people and not afraid to work where they put you. Depending on your department, the setting will be either very repetitive or very dynamic. You must adapt to the conditions of the place, sometimes you'll be outdoors, indoors, sometimes there's a lot of downtime, sometimes there's a lot of people and it's very hectic. You must be amazing at DE-ESCALATION, meaning that you will encounter many different people that will try to argue and fight and get angry for the smallest issue (this includes your co-workers). They hire everyone with a pulse, meaning that not everyone is made for this job and depending on who you work with, the day could be a drag because you may end up doing their job and yours. The pay is low, but the flexibility is amazing. You must pay for your own lunch, but they sell it at a cheap price and you have your own place to eat. Sadly, many of your coworkers, specially the Rides maintenance staff are chronic smokers and others do not exercise good hygiene so if you're sensitive to smells, well too bad. You must be able to adapt to autistic co-workers and customers (I don't mean this in an insulting way, I mean they are on the spectrum and depending on your department, you will receive training to deal with such conditions). You get paid training on all positions. There's morning meetings on every department, so you always know where to go. There's a lot of options to grow both vertically and horizontally within the company. You will enjoy free admission for as long as you work there and there's discounts too. Above everything, this is mostly a kids park, so you'll have to learn to talk to kids. IF YOU DON'T LIKE KIDS, DO NOT APPLY TO WORK HERE. If you can't adapt your attitude to exhibit a modicum of decorum, don't apply to work here. You must be able to hold back your urges to say the f-word every other sentence and when explaining things, hold back your urge to say "like" every other word. If you're extremely shy and you'd like a good challenge on how to talk to people, then I encourage you to give it a try. In summary; it's fun to work here, but you'll be dealing with many types of people and you need to adapt accordingly to their needs and quirks. 

So, I started at this job in 2021 as a lifeguard at 16, and quickly excelled, only to get promoted 3 years later in 2023. I was a senior lifeguard for some time, doing most of the work as I was asked and going above and beyond. the problem starts here.

while I was being asked to do most of the work in the day, the rest of the seniors working would all be talking and "hanging out" as a group as I ran around and did almost everything for them. This is the problem. the upper management is one giant friend group when you go after one, all of them will come after you. I will reference this group as the "friend group" from here.

After the 2023 season, in late August, I got demoted and told I wasn't doing enough for my duties as a senior lifeguard. and a lifeguard who has been at the job less than 6 months with no previous lifeguard experience took my place. from what I understand this guard who took my place only moved up so quickly because he was going out with one of the managers, hence favoritism, and being initiated into the group.  this is also a problem because the other seniors who kept their jobs were getting monthly development meetings while I had maybe 1(which in they told me how bad I was doing and I needed to pick up their slack) and I asked when I lost senior "would you rather higher one of your friends in this positions who knows little about it, or someone who already knows the positions front and back" they answered, "we would rather have someone that we feel comfortable talking with, so I would say one of our friends." 

I've tried bringing my concerns with over 10 different people vouching for me and all were disregarded by management, HR and corporate. 

another place where the favoritism shows Is how they treat their employees. there are times when someone int the group takes an hour's lunch with no penalties and when someone who isn't apart of the group takes barely a 35-minute lunch they immediately get coaching or other punishment. also Upper management doesn't bat an eye at some relationships but will tear others apart for no apparent reason(what happened to my girlfriend and I).

for the goods- well if you like working with children and are ok being yelled at by some parents and guests, then it's an amazing environment, if you open you have a chance to go down the waterslides in the morning. most of the frontline guards are cool and fun to hang out with if you find the right ones.

in summary, if you plan to try to get management or any seniority here, get ready to start becoming as close with management as possible, but if you're like me and feel that shouldn't be part of a promotion, then don't even try.



Not enough staff for restaurants so I was regularly doing 3 different jobs at once and it was an incredibly stressful work environment.

I would often work outside cleaning tables, garbage, and the general food area in hot and sunny weather. I was often working alone or with one other person in a very massive area, this meant less breaks from physical labor and the heat. (Note: none of this was specified in the job description, so while I expected to be working outside and in the sun, I did not expect it to be the only thing I did in a day, nor did I expect to be handling areas meant for 4 or 5 people to clean and monitor by myself)

Management varied drastically by restaurant. Some leads respected the fact that many of us were doing multiple people's jobs at once, and some were kind and friendly and worked alongside us when things were busy. Others pushed off their dirty work (cleaning, compacting garbage, dealing with rude customers, cleaning the dishes, etc.) to the rest of us (non-leads) and sat back in their office only coming out to yell. Generally a mixed bag with more good leads than not.

I was rotated around the different food venues and restaurants (most employees aren't) and it was nice to get a variety of different restaurant and serving experiences! (Ranged from sit down restaurants, to cafeterias, to buffets, to ice cream and milkshake bars).

Honestly, I would not work here again unless I was paid a few dollars above minimum wage. For a job where my schedule requests were often ignored, where I didn't even get free or heavily discounted lunch (resort/theme park prices), where there were no tips, and where I was overworked often in the summer heat, $14/hr. (min. wage) was not worth it for me. Also I realized that other service jobs would pay me more while respecting my schedule, allowing tips, and having me do less hard and strenuous work. 

My day would usually start off by finding out what position I would be assigned to in the restaurant. I would work at serving customers, prepping food, washing dishes, or cleaning the eating area. The average shift would be about 6-7 hours a day, excluding a 45 min. break in between.

I learned all about customer service, operating a cash register, how to wash hundreds of dishes at once, and how to prep food on a large scale.

Management is Management, what can I say. While your immediate superiors care about you and is willing to give you more than one chance, administration....... not so much.

Co-workers is always a gamble. Sometimes you get friendly ones, sometimes you get ones you can't stand. I was fortunate enough to have many good friends, and while I did have a few I didn't get along with, they tended to not be employed very long.

The hardest part of the job is difficult customers. While that's often true of many places, it especially applies here. You have many guests from other countries who don't speak your language, and theme park guests, by and large, have short spans of patience, and it doesn't take much for them to get angry with you, no matter how fast or well you do your job.

The best part of the job is making a difference in a child's day. Fixing a problem, going the extra mile, and just seeing the look of joy in their faces, and knowing you helped contribute to it...... it's a good feeling.

A typical day at work depends on where the employee is poisitioned. During summer or vacation months. If an employee is positioned at the toll booths, the employee is respoinsible for handling cash/credit card transactions for parking passes and answering general questions about the difference between regular and preferred parking. If an employee is positioned at the ticket booths, the employee is responsible for cash/credit card transactions for admission tickets and can also the possibilities of annual passes with the guests, explaining what benefits come with the two different types of annual passes. The employee can also print out a guest's ticket(s) with the appropriate information provided by the guest (e.g., confirmation number given to the guest via email or third party tickets purchased through different stores that offer discounted ticket prices). The ticket booth employee also answers different questions that guests have or directs the guest to guest services to get the appropriate answers. The job teaches you how to react to different situations that each guest may present, like disputes that guests have with credit card transactions or, in some cases during the summer months, resolve a guest's problem with the unavailability of water park tickets and discuss what the alternatives are. Co-workers are, for the most part, friendly and make you feel welcome and are very helpful with any questions you may have about what to do if you're in a certain situation with a guest. The most enjoyable part of the job is getting to know your co-workers, what they're like outside of work. Management is very helpful with questions you have about scheduling and other concerns you may have about your changes in availability.

Typical day was actually structured good for my department, although they changed things almost every single month and never communicated it well. There was no training when I started other than a generic one all staff got. Apparently the original security trainer was fired after they were caught touching employees. They never hired a new trainer so I was just thrown into things and it was really confusing. Lots of people quit from my group. Pay was super low for the area 14 an hour. It took until almost everyone quit and the season was almost over to get a raise.(they held us hostage with this raise, saying oh next week, next week, next week) Lots of issues with my schedule. They would ask you over and over to fill out your availability. You do and they just ignore it. The actual park is built on a really big hill so you do a LOT of walking. I like it but sometimes you want a break and they do no accommodate. Only a select few who were usually friends with the manager outside of work, got to get the good air conditioned posts. 

This place was such a mess to work for and ran like a dump. I see they are desperately advertising for new positions. DO NOT WORK HERE. Its all lies. There are no benefits and perks like they say. They had a nice staff day ONCE but it was just a way for them to make money because they had the big shop open for staff. They do not appreciate staff at all. Even I saw really nice managers from other departments either quit or get fired for stupid stuff. 

I worked there for almost a year as an Attraction Trainer/Operator. It was fun working with most coworkers and rarely experienced negative guests. The issue is how the management views you. You are very replaceable to them and you dont matter to them, unless you become their friend then you are more protected by them. Being their friends will also get you promotions. I rarely made mistakes and was fired pretty quickly when I did something I didnt even realize was wrong. But, they took that slip up to fire me quickly with nothing on my record. It really showed me their true colors. They fire alot of people during peak season. You have zero job security. The HR team wouldnt even elaborate the reason i was fired. They are all friends, so no professionalism and they protect each other over the employee. 

They also abuse the scheduling system, so on paper you are getting full time. For example, the park will close at 6, but your schedule will be until 8. You can wait around for 2 hours if you want. Rather than just letting you come in when the park opens. 

 At this job, they rotate you between positions. They say when you are hired its 30 minutes to an hour you will be in position. Its common to get stuck for 2-3 hours. Sometimes 4 hours, and thats because they fire people alot and under schedule on busier days. So its mostly understaffed. Sometimes rides cant even open because they dont have enough people. 

You will have to work in the heat, snowstorms, rainstorms, and now poor air quality.  They dont provide water at the rides anymore, and they took away the umbrellas to block the heat or rain. 


 

I've worked 6 or 7 jobs in total, and this was the worst. Few perks, unless you want to spend your entire paycheck on Lego products that you get a % off of. Management will schedule you 35-38 hours per week - practically full time without full time benefits. Near everyone I've known who worked here quit after one season, including most of lower level management.

Brutal work environment - long hours under the sun, standing near completely still. Repetitive music (~5 song loop) on blast throughout the park. I was not allowed to sit down or shelter under the umbrellas when stationed within the park. While I began the season with a 30 minute unpaid lunch break and a 10 minute additional break, halfway through the season the additional break was removed (for all employees). The job was  mind-numbingly boring, and despite paying poorly, LEGOLAND NY still charged nearly a full hours pay to use their employee cafeteria.

A typical day at work entailed parking in the employee parking lot at the bottom of the hill, going through security/bag check, getting shuttled to the top of the hill, finally clocking in despite being on park premises and in uniform for 10-15 minutes, being assigned a position, smiling and waving under the scorching, unfiltered rays of the sun for 4 hours or so, an unpaid 30 minute lunch, then back to standing around for another few hours. Sometimes I'd kick a rock around for a bit just to spice things up. 
Intersperse bathroom breaks throughout, and a clock out and back through security at the end of the day. 

I cannot recommend working here unless you secure an indoor position, in which case make sure to wear a coat and gloves to work because the offices are kept at a toasty 65 degrees.

I was hired on to be a manager/lead and made decent pay when I started. I was very excited to start and learn about the culture of the company but before I could even get started on being a manager (after two months of regular associate training) I had one week on manager training/work before they completely got rid of the Lead/Manager role in the park and demoted almost all of us to regular associates. We lost 2 dollars hourly and I watched people who did nothing wrong get fired and not even get demoted or promoted. A fellow lead had been working since the park opened and they demoted them to just a regular associate and promoted someone who had only been there for a couple of months instead. It was ridiculous and they did not give us any warning changes of this nature were coming. I was hired on 2 months before the change for a position that wasn't even going to be there 5 months later. 

The work is not worth it at all for the pay they give you. I really wouldn't even recommend this for part-timers. The park is dying and losing money every day because every ride breaks, the design is out of date, everything is old and just outdated. No one wants to visit a boring, same park. I NEVER met a guest's child who was REALLY excited to be at LEGOLAND. Nothing but complaints of expensive food and nothing to do. 

They go out of their way to find reasons to fire people and give no severance or any parting fairwells. Absolutely the worst company I've worked for. 

The ONLY good thing about this place is the great health/vision/dental insurance they have.

It is a brand new theme park so there are still a lot of kinks that need to be worked out. But, overall it is a good place to work and a great place to visit for all ages.

A typical day at work varies for me. I am either working inside doing ticket sales and answering guests general questions before they go inside, or I'm at guest services assisting guests with compliments, complaints. or questions. I also am either at the toll booth taking money for parking, in the annual pass building processing and selling annual passes, or in family care; a beautiful and quiet facility for mothers to feed, nurse, and change their children.

I've learned customer service techniques and how to deal with a wide variety of customers on a daily basis, great people skills, and proper cash handling and float building.

My co-workers are great and I love working with them. We bond a lot outside of work and are always balancing laughing and having a good time while working.

Management is ok on most days. But I feel like the only way you can advance in our area is to be liked/admired by the leads and they don't focus or look at the hard work that people do, only the people they like.

The hardest part of the job is dealing with unhappy customers. We always have to find ways and solutions to make the customers experience enjoyable and memorable.

The most enjoyable part is working with enjoyable people and meeting new people every day.

Top Job Titles	Average Salary
Lifeguard 20 salaries reported	$16.87 per hour
Ride operator 10 salaries reported	$17.08 per hour
Medic 6 salaries reported	$19.67 per hour
Park ranger 9 salaries reported	$17.19 per hour
Hotel front desk supervisor 6 salaries reported	$18.79 per hour

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