customer service representative

front desk agent

cleaner

LEXUS

Every morning we would start out the day by doing inventory. At Lexus of Austin the Loaner Department had over 100 loaner vehicles and it was our responsibility to make sure every one of them was accounted for. Once we finished our inventory, which would be about 30 minutes before we open, we took the rest of the time to mentally prepare for the day. There were hardly any slow days. We saw approximately 150 appointments daily, and countless walk-in guests. It was my job to make sure each guest that came in that was scheduled to get a loaner vehicle was in and out within a designated amount of time. I was responsible for making sure their personal information such as drivers license and insurance was put into the system and returned to the guest. The loaner office employees were the last people that the guest would see when leaving the dealership so we made sure they were leaving with a smile no matter what the situation was on the other side of the service department. Our management team was made up of three people. Each of them were always willing to help the employees as much as they possibly could. The Service Drive Manager who was in charge of the Loaner Department always made sure that the people that worked in the office were taken care of. The co-workers were what made the job. Each of my co-workers had some of the best personalities I have ever seen in people. Always working with a smile on their face and making sure the guest, and other employees were being helped. 
There were never really anything hard about the job, aside of the very few times you would have a customer that was just having a bad day and sometimes would take it out on the employees. But we always made sure to work with the guest with a smile on our face and work in the most professional way possible. The most enjoyable part of the job was knowing that I was helping different people every day. Either it be setting them up in their dream car, or just helping them with something simple in their own vehicle. Seeing the guest drive off smiling was always a good feeling, because I knew I was a part of that. Over all, working at Lexus of Austin was a great experience.

I am not jaded from my employment, because this company allowed me to develop the experience I have to pursue other things. But there are things worth mentioning. The Management is a joke, sadly there aren't many who have the competency to genuinely BE a Manager, from poor organizational skills, poor staffing, poor training, to just poor attitude. We should lead by example. The scheduling for Management is difficult to work around if you have school, family, a second job, or a life outside of work. Managers are on call 24/7. Shifts consist of ONE person working, if they can't make it into work then the Manager must work it with no further compensation for the extra time volunteered. It is possible to get stuck working two doubles (from opening to closing) two days in a row and not receive any sort of compensation, there is no incentive to keep this job if the Company you work for cannot and does not invest in you. There is no approved Overtime, There are NO benefits worth mentioning nor compensation to work here, the labor is intensive and the workload increases with each Policy change. Most Managers (give or take a few long-term) make less than $10/hour. Every quarter, Corporate orchestrates a Meeting with Vendors who fly in from other States to discuss new products. This is everyone's favorite part of working here because it is a great way to see every face within the company you work for. Sometimes free product is given away as a prize. 
I cannot recommend this company to you, it breaks my heart to admit it. It might be a great summer job, but please do not invest your life's work into making it a career.

A typical work day consisted of trying to maintain a maintenance schedule of customers coming in for service, writing up customers for recommend/needed maintenance, issuing loaner vehicle while their vehicles are being serviced, booking appointments over the phone, up sale maintenance recommend by technician, accept payment for work done. 
Management is poor, for what they are payed they are not involved with helping the mission. Most managers sit in their office on their computer or phone during the work day and show annoyance when their involvement or assistance is needed. Management do not look out for the hard workers, but will squeeze as much out of you as possible with no compensation. Very unorganized and dysfunctional, a lot of Lexus owners are very disappointed with this dealership and the way it is ran. 
Technicians in the shop are extremely qualified, very intelligent, and work harder than anyone else in the dealership. 
The hardest part of the job is no respect or team work throughout the dealership and it makes for a long hard work week. Turn over is very high. Having to work long work days without a break or lunch break, 630am- 6pm and sometimes earlier or later M-F. The most enjoyable part is being around cars and networking with new people daily.

The turnover rate here is ridiculous, 6 people in less than a month for various reasons. The management is bullied by the GM at this location, and in return, management bullies the workers. A lot of the workers there are under 25, which makes the environment immature with the amount of gay jokes on a daily its really annoying to be in the same room at times. Their culture is to take care of their employees, so we can take care of the customers. It's a joke. Every new hire complained about the lack of training, one even walked off the job mid shift because they were fed up. It's a lack of communication, and micromanaging is a big issue. The sales floor is oversaturated with 17-19 salespeople. The leads you get, they want you to "beat to death" even if the customer asks to stop being contacted, the managers tell you to opt them back in. They claim they give enough leads, but the group of salespeople that came over with the store manager from a previous store are the only ones seeing HOT leads! Good luck working the long, stressful hours in a toxic environment. If you make a mistake, you will be humiliated in front of everyone. This place gave me severe anxiety! I wake up having had a peaceful night's rest, knowing I do not have to go there any longer!

I've been working with Lexus for just over 6 years, and I never thought I'd be in the position I am now. I started as a receptionist and became an office administrator (mostly filing) a couple of years later. I went to college and got a certficate as a computer technician, and that just opened up the door for me to become a delivery specialist/internet sales associate. My managers saw the potential, since I was very comfortable and familiar with technology. A busy workday would consist of handling incoming online sales inquiries and following up with customers about quotes, vehicle information, appointments. 

As far as deliveries, I had to learn the ins and outs of the vehicles and stay up to date on the latest technology to better assist guests. When a guest purchases a new vehicle, I give them as thorough of an explanation as they would like, being respectful of their time. Pairing phones, assisting with navigation, troubleshooting with software in the vehicles, or just helping with something a customer might've forgotten from the first lesson. I can honestly say this is something I love doing! Just wish there was more to keep busy with, especially during the summer!

Working at the Lexus dealership has been a fulfilling experience overall. As a sales representative, I've had the opportunity to engage with customers seeking luxury vehicles, and the brand's reputation for quality and excellence has made my job enjoyable. The dealership environment fosters a sense of professionalism and teamwork, which has contributed to my moderate satisfaction with the job. Additionally, the supportive management team and comprehensive training programs have equipped me with the skills needed to excel in sales. While there have been challenges typical of any sales role, such as meeting quotas and managing customer expectations, the rewards of helping clients find their dream car and being part of the Lexus brand make it worthwhile. Overall, working at the Lexus dealership has been a positive experience, and I look forward to continuing to grow and succeed in this dynamic industry.

Very motivating and professional morning meetings that get your day started in a positive direction. You learn many aspects of the business starting with your certifications and continuous mandatory seminars that you attend on a periodic basis at nice hotel locations in south Florida. Exceptional management staff that covers every detail of the sales process. Great co-workers that continuously work towards making as many sales as possible on a daily basis. Can get frustrating with trying to get a deal complete in a timely manner with so many deals going on during peak sales times. Most enjoyable completing your month on a high note with your entire dealership team

What is the best part of working at the company?
Company committed to providing a great customer experience.  Great training.  Very nice building with customer lounge.  Awesome product...Lexus is a great car.  Dealership committed to employees having a life as well as a job.

What is the most stressful part about working at the company?
Long hours...work every Saturday.  Must make sales quota as a sales rep

What is the work environment and culture like at the company?
Very professional.  Treat you like you belong there.

What is a typical day like for you at the company?
Depends on the job.   As a sales rep...expect 10 hour day 5 days a week.  Freedom to work with customers as you see fit.  They have a scripted program for handling customers from the time they drive in the lot.  It is an excellent sales environment.  Not a high pressure sale...but you must meet your quote.

This Job is a 8hr day job full time. Very particular on customer service. Greet Customer when they come in for service and answer any questions needed. Recommend any service repairs needed. When its slow co-workers will talk briefly on different topic and we try to make the best of things. Joking with each other keeps a smile on everyone faces through out the day. Customers can be rough and try to rip the company of and get things covered under warranty. Free beverages are provided through the day at your own will. Managers do not tend to tell you your doing a great job. They only care what you do wrong. They will not try to evaluate you for any promotions. It is a great job but not a career great stepping stone to learn different skills

Working at Lexus has been a solid experience overall. The brand carries a strong reputation, and that reflects in the professionalism expected from employees and the quality of customer interactions. Training and structure are well-organized, which helps you build real skills in sales and service. The work environment is generally positive, and there’s a clear emphasis on customer satisfaction.

That said, like any dealership, management quality can vary, and growth opportunities depend heavily on leadership decisions rather than pure performance. Compensation can be good, but it often requires consistency under pressure and long hours.

Overall, it’s a great place to gain experience, develop discipline, and work with a premium product, but not without its challenges.

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$57,500 per year
Front desk agent 1 salary reported	$21.00 per hour
Cleaner 1 salary reported	$14.00 per hour

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