assembler

analyst

sales engineer

associate product manager

utility worker

LG Electronics

 Doing repairs for LG is tiresome and demoralizing. The pay is ok, not great, but they cover insurance completely. There are monthly incentive bonuses that could about double your pay but are very hard to achieve and impossible to track and it’s hard to believe that is not intentional. During peak season when the overtime disqualification is removed and you work 12+ hours a day, you might earn a bonus then. Or you are one of the lucky “refrigeration only” technicians. Refrigerator repair is weighted x3 more productive than any other repairs so your performance numbers skyrocket if that’s all you do, making those bonuses all but guaranteed. The problem is that they seem play favorites by picking and choosing who gets to do this and it’s not discussed in the open. You wouldn’t even know it’s a thing unless you talk to the right people. They often point to these refrigeration only techs as exemplary without ever acknowledging the reason for their inflated metrics. All technicians metrics are emailed out daily so everyone can compare performance based on data that hardly paints an accurate picture of the value of a tech. 

 This constant, punitive, toxic performance measuring against your so-called teammates made for an environment that felt oppressive even when you did well because it was literally impossible for most techs to achieve the same number as these refrigeration only techs, which is not to say those techs don’t work hard - they certainly do, but the others are earning less with the same effort.

 Management is completely disengaged and from what I experienced, completely unnecessary. One of the bright spots in the field service side of the company is the operations support team called DMS Ops, which could easily replace tech managers. That team is amazing and always professional and helpful. Ops performs all the helpful tasks managers would otherwise be responsible for in other companies, which leaves the tech managers with a conspicuous lack responsibility for the teams they lead. After years, I still couldn’t tell you what a tech manager’s purpose is other than attend enough meetings to make them unavailable to the team most of the time. 

 The company seems to want to do right by customers and mostly succeeds in doing so in my opinion. If they put the same energy into the employees it would be a genuinely great place to work. Instead, offered no end of year bonus to employees even though the company had a record breaking year in sales. They don’t cover sick time for covid. You have to quarantine and use your PTO which you will not be reimbursed for. They could do those things but don’t believe their employees deserve it. As a technician, I do not feel valued and I don’t see any reason to believe that will change. 

● Work-life balance
Your customers count on you to get them back up and operational. Some days are longer than others, it’s just the way the role of a technician is. 
Most holidays are observed, previous complaints of “make-up” days have been eliminated and now we follow typical office M-F schedules.

● Pay & benefits
Pay is dependent on experience, monthly bonuses for those willing to work for it, and it’s not hard to accomplish. Bonus can turn into an extra full paycheck a month, it’s hard to beat with any other company.

● Job security and advancement
Advancement is pretty much non-existent. This isn’t a bad thing, being a tech is a great job. Not everyone can do it so if you make it, congrats, be proud.

● Management
There can be a disconnect between management and field service. Majority of office staff have never seen a tech let alone can understand our true role out in the field. 
True objectives can get lost in ways of performance and meeting quarterly goals. Some items, although trivial, seem to be hot button topics and are mandated through KPI and metric scoring. 
Not the biggest problem, just a minor pain point when you get texts and emails updating you on why you didn’t add a tag line on 1 out of 155 notes entered through the month while you got several more customers expecting you before Noon.

● Culture
Being a field service tech, you’re on your own. The only culture you’ll experience is from the same emails received daily on team performance updates.

● Overall
Field service with this company is without a doubt a tough job. 
You are isolated to your own territory, you might hear from your boss occasionally unless there’s regular conference calls setup. 
The workload is usually manageable, sometimes it can get overwhelming but keep in mind, there is a monthly bonus. 
Your typical day can range from 6-9 service calls a day, 9 is very very VERY rare and usually only happens if YOU yourself reschedule something on an already booked day. 
You are 100% responsible for your schedule once calls aren’t dispatched. Keep in mind, people are dependent on you to get their lives back on track. Something as trivial as a dishwasher might be a huge item for a single mother of 3 with arthritis who simply does not have the 15 minutes in her day to do dishes. So make sure you show up prepared and ready to turn their bad day to a good experience.

The company overall is a great place to work, I feel management truly does care about each and every employee although sometimes it can get lost in the bigger picture... 
but it’s a business, not a daycare and if you need someone to acknowledge everything you do, every step of the way then go be a door greater.

I learned so much and met so many interesting people.  Most people worked 8 am - 5 pm although there were times we had to stay late or come back later in the evening to communicate with our counterparts where there is a 13 hour time difference.  Every day we were expected to be at our desk and supporting our service centers by inbound and outbound phone, email, fax and US Postal mail. I absolutely loved my service centers.  It was my job to recruit, retain, and  assist them in anyway possible to make the experience in working with LG as easy and efficient as possible.  We assisted with helping them file warranty claims, getting held claims released, tracking down account issues - either on LG or the service center's side- and resolving them.  Above all it was important to remember that the service center is an independent company that is the face of LG out in the field taking care of our customers who have purchased LG products and are having service or installation issues.  A happy service center means a positive image of LG given to the customer and that leads to repeat business.  The hardest part of the job was the volume of work.  Because I loved my job, it always surprised me when 5:oo rolled around.  There was always more to do.  I never got discouraged though.  it was my personal daily challenge to help as many service centers as I could each day.  My managers were terrific people.  I personally did not require a lot of supervision since I knew and did my job but they were always there to help when I did have an issue I could not resolve or that needed to be escalated.  I learned so many different programs that were internal to the company as well as became very experienced with Microsoft Office including Outlook, Excel, Word, & PowerPoint.  My co workers were a sweet bunch of people.  I have been in touch with many - those still at LG and those that were laid off where our department was reorganized as I was.  That day was a real heart breaker.  As a top performing account representative, I felt some job security but when the positions were dissolved, we had no where to go within the company.  I worked with LG 14 1/2 years and would gladly have retired from there when that time came.

I worked at LG for over a year. When you go into the interview process they will tell you its an 8 hour shift. they've told this to new personnel as well. IT IS NOT 8 HOURS. its 10 HOUR shifts + Saturdays. they also started a new 12 hour shift that will last until the end of October. 

Now i have no problem working overtime, but i do have children that i enjoy seeing and taking to the doctor from time to time. Taking them to a doctor will never happen if you work here. Do you like paying a Daycare overage charges? be prepared to do so as they give short notice of changes in the schedule and leave you to just figure it out for yourself.

The insurance is a huge plus. I didn't have any costs considering I never had any time to go to the doctor to use the insurance in the first place. 

Management is a complete joke. People are promoted based on friendship status rather than work ethics... which leaves 90% of management overwhelmingly inexperienced. I even semi sympathize with the section leaders who know this company is terrible but they are forced to implement slave labor. 

The Machines constantly break down, resulting in a low production rate which gives the management an excuse to overwork you.

I would also like to say, this is not a new company. This company has been around for over a year and while management claims its getting better.... its getting much much worse.

It's very clear they are trying to run people out so they can hire new cheaper temp labor, as manpower is the top result on indeed for LG. which means cheaper wages and no insurance that LG has to pay. 

HR is a joke. One of the HR reps talked about how she wants honesty and decency in the company before having to quit due to the unethical practices that this place has implemented. 

Again, i know all jobs have their issues. but this is basically a korean sweat shop being ran in the United States. I've always hated the union but this company is a prime example of why unions are needed in certain circumstances.

LGEAI has two org charts: 1) Korean, 2) All others.  If you're not Korean, there's a glass ceiling.  This is further reinforced by the bilingual requirement for most executive positions.

The company chant in meetings: Be First, Do it Right, Work Smart.  It's all a lie, because:

Be First: Engineering and business processes are constantly "bench-marking" (i.e. imitating) other companies' ideas and functions.  Solutions which conflict with the status quo are ignored or publicly ridiculed.  Planning Dept. is only interested in grabbing the scraps left behind by successful tech and service companies.  When attempting to resolve business processes, I was told by management that, "LG isn't going to change."

Do It Right: KPIs used to obsessively measure performance are often conflicting between departments, resulting in political tension rather than productivity.  No serious focus on developing leaders or the talent supporting management exists.  "Waterfall management" ensures constant fire drills and reactionary responses to issues.  It never seemed as though anyone had a clear vision or long-term plan for anything.  All of my co-workers were constantly tense and paranoid about their job security and working conditions.

Work Smart: Job culture is one of long-hours, constant overtime, and an expectation of over work.  The image of being productive (i.e. looking busy) is more important than delivering results or being efficient.  Paid overtime kicks in at 45 hours and is not paid beyond 50 weekly hours.  Also, outdated and poorly maintained IT and business intelligence systems/software provide only crude tools which then give crude answers to crude questions.  I spent countless hours delivering meaningless daily/weekly reports using manual data processing.  For IT skill, MS Excel is about all you need to know at LG.

They lied in the orientation.  They told us we would get time and a half on 
Saturday, and doubletime on Sunday.  Maintenance does not get this because our schedule makes us work on those days.  The minute you start working, you realize that you are second class.  The American members of the PM dept. must stay on the floor at all times and keep everything running like an operator.  The Korean members sleep, get hair cuts, play on the computers, and generally sit in the office all day for more money.  We got barely any tools even though they said that they provided them.  We didn't get hammers, ratchets for our sockets (which only went up to 13mm.), a multimeter, or needle nose pliers.  They don't even supply gloves.  We got standard drill and tap sets when everything in the plant was metric.  There is no maintenance shop because they don't need one.  You have to be trained to use a lift or forklift, but only operators get training on those.  You can work on something electrical for about 15 minutes before a Korean tech will get off their butt to come out and jump it out (including safety circuits).  You have 2 minute to clock in and get to your spot, 3 to get changed and get out.  Everywhere an American maintenance tech goes, you will have Koreans taking pictures of you to send to your supervisor.  If you fix something major, the Korean techs will come out and take selfies, then send it to management to tell them that they fixed it.   A truly bad place to work.  If anything is said about you, your boss will not back you up.  You are left high and dry.  7 of us got taken into a room during the corona virus slowdown, and fired for bad performance.  We all had good reviews on our evaluations.  They then posted our jobs, and are offering half of what we were paid.  Good luck to anyone desperate enough to work in this terrible place.

This company was an awful first engineering job. If you are a recent grad, like I was, you will be told that you will be doing meaningful engineering work during the interview, but in truth your duties will consist of monotonous online paperwork and manual labor (yes, you will be expected to move dozens of washing machines by hand or cart as an engineer with an engineering degree). The Korean management staff expects everyone to work long hours, and work/life balance is rarely respected as you are expected to work overtime at a moment’s notice. There are even instances you will be asked to work on a Saturday for no pay or compensation. You are expected to perform tasks without question, and safety takes a backseat to getting the task done. Within my department alone 2 engineers suffered back related injuries brought about by moving heavy equipment (mainly washing machines) by hand. No countermeasures for reducing injury were developed by management. Within the 1 year 4 month span I spent at LG, 17 people, including managers, assistant managers, associate engineers, assembly line leads, and press operators, have left due to long working hours, lack of respect for work-life balance, and frustration with management. If you are wondering why there are so many open positions at this factory, this is the reason. If you are looking for an exciting career in an understanding work environment filled with opportunity and growth, this place is not for you. If you are still interested in interviewing, ask any employee how they feel about working at the factory for a better idea of what the company culture is like.

A typical day is spent navigating internal approvals and aligning across layers of stakeholders, many of which add little value. Even simple initiatives can require extensive approvals, making it difficult to move with any speed or efficiency. The buck really does stop here.

Decision-making is highly centralized, with limited input from U.S. teams. Local market needs are often overlooked, which creates disconnects between strategy and execution (which is severely lacking).

There is a noticeable lack of trust embedded in both processes and leadership behavior. At the senior executive level, communication is NEVER handled with appropriate discretion, and confidential information is treated as such. This undermines trust and creates unnecessary internal noise.

Consistency across teams is lacking, and employees mostly spend more time managing internal dynamics than driving meaningful business outcomes.

The hardest part of the job is the bureaucracy and lack of empowerment. The most enjoyable part is working with peers.

A typical day at work was an 8.5 - 9 hour day, depending on the length of your lunch. Your job details remained the same for the most part, and if there was a change in your job detail, it was explained why there was a change and what was then necessary in order to fulfill the needed change. This was your typical office environment so the work atmosphere was always professional and jovial as well. It was a diverse environment that made for a good place to develop new interpersonal relationships. The hardest part of the job, to me, was waking up in the morning! Once I got to work, the day was off to a pretty good start. I found nothing to be particularly difficult about working there. I had many promotions as well as some lateral transitions during my 11 years there, and none of the transitions were difficult to acclimate to. There was always a training phase to ensure you were provided the necessary tools to properly function within your role when training would be necessary. The most enjoyable part of the job was the day to day camaraderie between colleagues as well as the tokens of appreciation that the company provided to employees to thank us for being a part of what helped them thrive. All in all, a pleasant place to work. I definitely would have stayed on had the layoffs in 2011 not come and consumed my small department.

I was the first an only technician working in Manhattan.My average work day was 12 to 15 hours long every single day. The overtime pay was nice but I rarely got to see my family. They also enforced mandatory six day work week which no one enjoyed but they did it anyway. 

I learned a lot more about the business aspect of this company as a technician but with LG, that also meant that the feedback technicians gave were completely ignored. Since I was the first technician in a completely new region to the company, their expectations were completely impossible since management had absolutely no knowledge about it. When I gave feedback on things to be could change it was completely ignored or disregarded. 

The hardest part of the job was dealing with a supervisor that had absolutely no concern about you or your innovative ideas but still expected you to produce results to his standards. There is also an obvious disconnect between technicians, management and the Koreans that really hold the power of change for this company.

The most enjoyable part of the job was being able to satisfy customers faster than any other factory service company and learning how much my job impacts their everyday life when done correctly.

Top Job Titles	Average Salary
Assembler 1 salary reported	$15.00 per hour
Analyst 4 salaries reported	$70,536 per year
Sales engineer 8 salaries reported	$93,979 per year
Associate product manager 4 salaries reported	$78,166 per year
Utility worker 2 salaries reported	$22.00 per hour

Working at LG Electronics: Company Overview and Reviews

LG Electronics

LG Electronics Ratings

Popular jobs at LG Electronics

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected