surgical technician

paramedic

philanthropy manager

coordinator

service coordinator

LIFEBANC

The underlying feeling of a toxic workplace is dread or the Sunday Scaries. That's everyday at this place.  Dread that the inept leaders will have their weekly miscalculated idea and "shift course", and continue to have strategy by whiplash at their new org structure, great new idea, or a last ditch effort.  The people who we claimed to be partnering with, and for - families and hospitals - both who we could not do this work without,  are treated as mere afterthoughts by the leaders sitting in the office.  A simple means to an end.   They are  talked down to and blamed for every misstep of this organization, it's no wonder that more complaints have been filed by the both groups than ever .  The lack of personal accountability by senior leaders, directors, and team leads is astounding.  While the mission is good, it is long gone, and it merely a zero sum game about the numbers.  No skill, no finesse, no education and certainly no people skills are needed.  I try and gloss over this period in my career, as the reputation has declined in the public eye and my affiliation with it is not something I am proud of.  

The leadership has created such a toxic environment, no one says one questioning thing or negative thing as they are met with falsehoods, gaslighting and toxic bullies.  No matter how much data they play with and try to make it look good - it's not true.  Leadership trying to run the place like a transplant center - wrong industry.   Lack of clinical leadership and donation  knowledge continues.  Only skill they have is how much they  bully people to cover up the inadequacies - and HR endorses and supports it all the way. Two clinical people in charge get super aggressive and keep bullying their way through.  No wonder staff keep quitting.  Best thing to happen will be when its taken over by another OPO, current leadership removed along with the board of directors that should be held accountable .The missing in action ceo should take his package deal and hand the keys to a new opo and continue his vacation he's been on for 10 or so years.  

The the Lifebanc mission is a great one, but, that mission is clearly not the priority anymore.  What use to be a great mission focused organization has done an about face and now only focuses on numbers-numbers that are very much skewed in there favor.  New management had taken over and they clearly have no idea what the actual mission is.  There is absolutely no work/life balance and no respect for your time off.  You can pour your heart and soul into your work and be good at your job but you will never get anywhere.  Promotions are based more off of who you know and what you will do in order to get the job-work experience and professionalism count for nothing.  People are becoming weary and frustrated and in order to keep what people they do have, the organization has pumped so much money into salaries, making it difficult for people to make the decision leave-THE MONEY IS NOT WORTH IT!  I think for everyone concerned, especially those who are waiting for a life saving transplant, that the organization as a whole should be absorbed.  

Seemed like a good place at first, with the goal of helping save and heal lives.  Real goal is hit the numbers at all cost and hire more friends from the cleveland clinic.  Office staff have zero clue what goes on in field.  There must be  a dartboard in the executive wing where they make up policies and worktask and whatever sounds good that day , put it on the dartboard and throw a dart and wherever it lands that's the flacor of the month. Nothing they work on sticks.  People quitting before you can save their phone numbers in your phone, a new announcment every week someone is gone.  It can't be everyone else - try looking at yourself senior leadership.   Too toxic for today's modern work world, employees don't want to be treated like garbage and say thank you sir may I have another.  Those days are long gone.   Lifebanc's culture is stuck back in the days of the pagers, dial up internet.  


Leaders  applaud   subpar work . Learning and questioning  and talking about things to try to make it better is seen as a threat. The bully's at the top want you to sit down and be quiet.  They are very scared of anyone they have not hand picked for the clinic who might have a half way decent idea. Leadership is completely focused on numbers, have no idea how those numbers actually happen out  in the field.  Just that the peons make it happen and it's at all costs and expense to everything to reach tier one.  It's like the leadership thinks they are to good grace anyone out in the field with their presence ever except to hand out awards at the hospital, not when a real case or approach is happening, so don't have any idea.  They haven't learned what happens outside the four walls of the office, but sure do think they do the benefits (chair massages, parties, cookouts, ) for office people only.   Good mission, poor leadership, time to move on for many people with conscience. 

What a whirlwind of an experience at Lifebanc. The mission is beautiful but the quotas and the stress that comes with it is outlandish. I have never been in an employment environment that made me feel like I had to question my own competence in my skills. No one on my team was happy, everyone bites each other’s backs out, and management wouldn’t allow co-working to happen. Management dumps tasks on you and will weed you out when you have the courage to speak up for yourself by say when enough is enough. The culture there is take the piles of work dished out with very little training,  receive negative feedback week after week, never feel like you are making any headway, and keep your therapist on speed dial because we don’t want to hear you complain about it!  If you want to lose professional confidence this is the place for you. 

I am sending special thanks to the organization for teaching me so many things.  I learned how not to treat people like them and retaliate against people.  I learned what kind of leader I don't want to be - one that knows very little and refuses to leverage the smart people around them.  I learned that leading by fear wears people down, and has a negative impact on the bottom line.  I learned that just because you know who to slice and dice numbers doesn't make you a leader of people.  It makes you good at powerpoints and confusing people.  I learned that faking it til you make it is not the way to go, people eventually figure out the fraud or tolerate it.  I learned that even people in senor leadership need executive coaching desperately for hair, dress, and especially how to stop talking like a maniac and just listen.  

Hasty decisions by senior leadership quickly depleted the morale of many peers and hospital partners in the last year. What should be sacred work turned into emotionless tasks alluding to making “numbers” often, dismissing the sensitivity surrounding the donation process. The current state is a disservice to families and hospitals in our Northeast Ohio region. Those who left the organization know that things are not being done the right way. The effort to bring attention to details surrounding delicate situations were not prioritized by senior leaders, but rather steamrolled over. This was a job in itself. Hiding behind the facade of “saving and healing lives” is untrustworthy. When Lifebanc is mentioned now it is usually followed with a groan or sigh…. A lot of people leaving it off of their resumes to save from embarrassment.

I should've ran during the interview when the supervisor explained to me how over-worked and burnt out my coworkers were! Lifebanc claims to be mission-driven and all about the gift of life but they are a business after all, and they work you to the bone! 
My experience can be summed up with mandatory overtime, frequent meetings during the day (even for the night-shifters!), a caseload of usually 2-3 recoveries per shift often taking place at different locations, and typically no longer than 10min break in a 12+ hr shift. Work-life balance and micromanaging are two of the biggest complaints amongst employees. Very high turnover which means that Lifebanc is always understaffed, yet there is that constant push to work harder and faster with limited time and resources. Lifebanc cannot get their employees to stay!

My clinical skills don't match my co workers in and people becoming future   leaders in the donation  industry.  Without  clinical leadership that has actually done my job,  and sadly only knows transplant I am not sure lifebanc can be a leader in the opo world.  The schedule can sometimes be intense when theres a lot of cases happening.  And finally  with a big pay raise the clinical team has it pretty good, since they can't do it without us.  If I keep asking to get more edudcation, the leaders seem to support it, since they have never done the job, so they are happy to let us learn, while they sit in meetings all day.  I hope they let the clinic take us over eventually it might help to have more doctors in charge.  

Top Job Titles	Average Salary
Surgical technician 7 salaries reported	$24.50 per hour
Paramedic 7 salaries reported	$22.88 per hour
Philanthropy manager 2 salaries reported	$24.00 per hour
Coordinator 4 salaries reported	$83,000 per year
Service coordinator 3 salaries reported	$53,000 per year

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