care manager

hub manager

plan manager

care specialist

training specialist

LIFEPlan CCO NY

I’ll begin by stating that care management can be a very rewarding profession. This is based on my previous experience within this field. However, the rate of your overall success and satisfaction in this role is highly dependent on the quality of your training and the level of support you receive from your supervisor and upper management. That is where LIFEPlan CCO immediately fails. 

Orientation, which lasted 10 days, was underwhelming at best. It primarily involved memorizing slideshows, leaving me feeling extremely unprepared for the job. In essence, the training I received was nowhere near as extensive as the job itself. I found myself struggling to learn many tasks that were never introduced to me during those first 10 days. Since this is a remote position, it would be much more beneficial to first require mandatory on-site training for 4-8 weeks. Unfortunately, it’s purely sink or swim. Ideally, this position should not be remote at all. There is much more value in working side by side with your fellow care managers on a routine basis, especially in terms of maintaining communication and mutual support. 

Expectations are hilariously unrealistic. The workload required far exceeds industry norms, creating unnecessary stress and burnout. While some agencies impose higher demands in specific cases, the standard workload at LIFEPlan feels excessive and unsustainable. Upper management is fully aware of the strain this causes but continues to prioritize billing over employee well-being. As a result, turnover is extremely high, with many employees leaving after just a few months. Instead of addressing the root cause, leadership seems content with the constant cycle of hiring and losing staff, which only worsens the workload for those who remain. It’s truly shameless to say the least.

Regarding my supervisor, I won’t deny that I did receive assistance. However, the overall quality of the help offered and given was inconsistent and subpar. On some days, I would receive immediate help with specific tasks within minutes of requesting it. On other days, I would be left waiting for hours on end for an email response. Sometimes, I would receive direct assistance with a particular task. Other times, I would instead be directed to an online guidance document (PDF file). Despite being appreciated, the help I received was still akin to treating an infection with medication even though a cure is readily available. To elaborate, the help I received never made the overall expectations any less unrealistic. In the grand scheme of things, my supervisor prioritized how my work reflected on their reputation over genuinely supporting me to feel comfortable and confident in my role. This exemplifies the distinction between receiving help and receiving advocacy. I quickly learned that advocacy is nonexistent at this organization. There’s no way a care manager can effectively advocate for an enrolled member if they don’t receive advocacy from management. It’s a simple concept.

Regarding caseloads, be prepared to have a full caseload assigned to you by your 4th or 5th month of employment. The organization is also not afraid of transferring nearly a third of an entire caseload to you in just one month alone. Caseload sizes are overwhelming given all of the required encounters, signatures, referrals, life plan meetings, documentation, etc. I was already feeling overwhelmed after being assigned 20 members, let alone 30 or 40. I ensured to communicate this with my supervisor, yet the clientele kept piling on. Some clients are extremely needy and will surely keep you busy. Other clients are beyond low maintenance and thus shouldn’t even be enrolled in care management to begin with. It’s evident that quantity is prioritized over quality. LIFEPlan clearly fails to recognize that the quality of work plummets as the quantity increases with no additional incentives and paper-thin deadlines. Yet, they still try to have their cake and eat it too. There is no way a care manager can provide quality services when quantity is the primary focus. It’s another simple concept that’s overlooked despite the organization having such a high turnover rate. 

As expected, you’re required to document every completed task and encounter. However, at LIFEPlan, this comes with the burden of submitting all documentation to your supervisor for approval. Thus, you’ll most likely face a flood of ridiculous correction requests that will disrupt your workflow and hinder your progress on other tasks. This is textbook micromanagement that you are guaranteed to endure on a daily basis, adding more unnecessary stress. Upper management doesn’t even consider this to be micromanagement which is a huge problem in and of itself. While on the topic of documentation, I’ll also mention that the EHR software that LIFEPlan utilizes (Cx360) is extremely outdated, unresponsive, and convoluted. Foothold Care Management is superior in every way. Look it up. 

It’s also important to note that employees are not entitled to receive any holidays off. Instead, you are expected to use PTO for everything. It’s peculiar, considering that the main offices remain closed during certain holidays. That said, taking PTO is still a double-edged sword given the amount of work that you’ll be behind on when you return. If you miss work due to an illness, upper management will undoubtedly pressure you to prioritize your outstanding work over recovering your health.

All in all, this is not what care management is supposed to be. LIFEPlan has taken the person-centered paradigm and soiled it to be evidently profit-centered instead. Obviously, every organization needs to stay financially afloat, but LIFEPlan does so at that expense of work quality and employee retention. This is a clear-cut example of how good jobs are ruined by bad management. It’s an unbelievable shame and a disservice to all enrolled members. With that said, I sincerely advise you to steer clear of applying to LIFEPlan CCO at all costs.  

I started this job with hope and optimism and a lot of ambition. At first the job seemed amazing. I was hired and the first few months went really well. It was somewhat difficult to learn the ever changing policies and you're quickly thrown into things without much guidance, but my supervisor was very helpful. HOWEVER, around month 3-4 when my caseload picked up, I had never felt more overwhelmed in any job that I've ever had, including other case management jobs and higher  level positions within other companies. Your typical day will be waking up, opening up your email and immediately feeling a sense of dread and anxiety because you already have 10-15 emails demanding things from you, in a very rude manner from both supervisors and outside providers. You not only have to deal with your own supervisors, but also several outside providers who will talk down to you. The demands from Life plan itself are unrealistic and the deadlines will send you into a spiral every week. Forget taking all of that wonderful PTO time,  because you will come back to mountains of paperwork on your desk, so it's not even worth it. I once took 4 days off and had to work 9-11 hour days for the next week just to catch up with all the paperwork and deadlines.  Often, you will get an email sent from your supervisor demanding a task to be completed and you're given 1-2 business days to get it done, on top of everything else you had scheduled for that day. This required me to work a lot at night after my kids went to bed. This last week, one of my coworkers had already worked 38 hours by Thursday morning.
There's very little interactions with your actual members, so if you like sitting behind a computer morning and night pushing paperwork, this is the job for you. It is the most miserable, life sucking job I've ever had in my entire life. I would just assume go back to working retail before working here ever again. I would also like to emphasis that I have never in my life written a job review, but I feel the need to warn others before taking this job. There's other agencies you can work for and still help this population of people.

First off, care management is a newer redesigned position that the NYS OOWDD and DOH over see. Life plan has promising plans for careers but don’t be fooled!!! For those posting positive high ratings and are current employees, why would you even be on here unless directed otherwise? Why are people jumping ship after a short 2 1/2 to 3 years of the CCO running?? I’ll tell you why, you will be overworked with high case loads, ever changing rules and regs from the state and company and difficult to keep up with. They require more calls and visits per month than before, so it’s not really fully remote. Newer CM’s get the difficult cases that the other cms don’t want and management and directors don’t seem to look at that. Support is stated but not really addressed with cm. It’s a tough luck approach and you better keep up!! Sure they offer good PTO but you’ll be buried when you do take some time off. No one will cover your cases even though you are told they will. The non for profits  don’t answer questions about programs swiftly and rely on the cms for everything. The work to life balance lacks along with the pay and no raises. The company is always creating new positions and create a job and more tasks to go along with that adding more and more to the pile. You have to attend meetings weekly with more and more changes to try and keep up to par with. They are offering sign on bonuses to recruit. Red flag, run!!! Benefits were just jacked up, so much for reasonable premiums. Promises of moving up but no where to go. They will use the seniority card for promoting even if you are more qualified. Empty promises and not compensated for the hard dedicated work performed.  All about billing medicaid and not the people they are supposed to serve. Stare medicaid will continually go through redesign and changes and so will the role of cm. If you want to advocate, go with a non OPWDD health home. You will feel the difference!!! Life plan is a for profit fir a reason. 

When this started back in 2018, it was great and I was happy to start a new adventure, but since then no raises, piled work, no understanding from upper management, that too much is asked.  Recently the agencies thought they were doing a great thing and giving a 2% raise (which is nothing), but also raised the insurance 30%, so it didn't help.. and they gave that raise to everyone, whether you have been there since the beginning (no raises since the start of the agency... NONE) or just started.  We no longer are person centered we are paper pushing.  They want so much done in 24 hours, no understanding for the fact they ask for everything to be done in that amount of time and its impossible.  The care manager is the back bone of the agency but treated like we are nothing.  Given tons of PTO but can not use it because you can't get your work done in time if you take time off. OH and the best part, no Holiday pay or time in a half if you work a holiday.. have to use PTO if you don't work the holiday... AGAIN NO HOLIDAY PAY.  The AGENCY DOES NOT CARE about their care managers, nor the cost of living increase, what they ask of them, or if they are paying them enough.  This is a profitable agencies, so stating the budget decides an increase is just not true.  This is very top heavy agency and the people making the agency money... THE CARE MANAGERS are not compensated.  We get a slap in the face with the massive disrespect of horrible pay and work load; then no raises or incentive... oh I am sorry, an incentive if you take on more people and still complete in a 40 hour work week.  There is no reason to stay with this agency, unemployment will pay you about the same or a DSP position as well, due to those agencies are giving massive raises to staff.

It's unfortunate that a company such as this only cares about the bottom line.  Of course companies need income to make everything work, but this company piles on the members to the point where it's nearly impossible to keep up, members get bare minimum because that's all the care manager has time to provide before moving on to the next person.  I suppose you can provide services for the ridiculously high case loads but you can't provide quality services.  As long as management can get their raises and high salaries I guess they're happy.  I've been with Life Plan since it began, increasing work load ever increasing at that, constant do more, do more attitude with no compensation, no annual reviews, no raises what so ever, unless you're management.  The care manager really is the "dog" of the agency, they don't care about you the care manager only how much billing you can generate and keeping within compliance, otherwise they couldn't care less about the employees that make all the money for the company and it shows.  OH they tell you how wonderful you are and how much they thank you for working so hard but talk is cheap and they enjoy their money so you aren't getting any raises!  6 weeks of PTO but good luck using it, take your time off but your deadlines don't change and nobody is going to cover for you, so good luck enjoying any vacation time knowing what awaits you when you return.  So not worth it.  You can make about the same money with a TON less responsibility in another field, just look around and stay away from this nightmare that demands more and more and gives you nothing in return.

I was so excited to start my career with LIFEPlan. Let me just say they talk a good game. I worked there for three years and maybe knew 10 people that work for the company. A lot of the work is done remotely so it’s impossible to build relationships with your coworkers. You are seriously under paid for the amount of work they ask of you. In three years there has been two raises. The first being 2% and then they raised the health insurance premium 20%. The administration could not care less about anyone! They claim that the service is person centered but in the end it’s profit centered. Even Their  life plans themselves. They say they want them in their own words but they are not. They throw ridiculous expectations on you at the last minute and expect that you can accommodate and still provide excellent member care. I can not tell you the times that I worked off the clock just trying to stay above water. Your supervisor makes all the difference since that’s the only person you actually form a relationship with. I was lucky enough to work for three of the best.  Too bad the good ones are so overworked themselves that they are burnt out. If you want an opportunity to make more money you can always add more people to your already overloaded caseload to get the incentive money but beware they try to get out of paying that as often as they can. They have no faith, trust or loyalty to their employees. You are just a number and can and will be replaced no matter how great you did. Like I said they talk a big talk but ask anyone who actually works for the company everyone is unhappy!

I have been very happy working at LIFEPlan for the past two years! The flexibility, training, and support is beyond compare. They promote a work/life balance which can be rare to find in this field. Everyone is so happy and respectful, and really focus on providing person-centered services. My members are the reason I do this job. They are amazing and are so grateful for LIFEPlan. I know I am making a difference in their lives, which is the most fulfilling feeling in the world. 
I was very surprised at how supportive, involved, and understanding upper management is. They are always listening, and really take care of the Care Managers.
Being able to telecommute has been so helpful. I know not everyone likes it, but it gives me the flexibility that I need! Since we were able to telecommute before COVID when COVID hit, it was not a hard transition at all. I do miss seeing my members, but know that we will all be back together soon! 
On top of everything, they also have great PTO/benefits. I got an extra two weeks of PTO coming to LIFEPlan. And, their benefits were half as much as I was paying for my family at my last company! 
All I can say to anyone looking to work at LIFEPlan is, it's not everyday you find a company like this. I really enjoy my job and feel so fortunate to have found this company. You can't please everyone, so I am sure not everyone has enjoyed it. But, if you are passionate about helping our members, have a positive attitude, and want to make a difference, this is the place for you! 

The agency used to have great leadership and a great mission. It was a place that felt supportive and truly seemed to care for their members and employees. In the past couple of years, there have been many changes and with that came a change for the worse in the Care Management Department. Many in CM leadership are petty liars and are only looking to protect themselves and look good to leadership; they don't really care to do a good job. The support departments are great and getting better but the Care Management department is shady. Communication of important information in a timely and comprehensive manner is no longer existent. Senior leadership preaches being mindful, taking time to do things correctly, respect, professionalism, critical thinking, asking questions, etc. but they don't really want that they just know it sounds good and looks good on paper. A very hostile and negative workplace. Very high demands which are achievable as long as you work 10+ hours a day, 7-days a week. You may get praise from your immediate supervisors and suddenly find yourself without a job and with no reason at all. But, if you do a poor job and fluff up senior leadership, you'll always have a place at LIFEPlan.  I'd caution people against working here in the Care Management department. The experience (positive or negative) will be completely contingent on who your supervisor is as there is zero consistency. Some supervisors are supportive, knowledgeable and capable, and some have no business being supervisors. The same is true of  the directors and RVP's.

What is the best part of working at the company?
Coworker in the trenches with you. 

What is the most stressful part about working at the company?
Very high caseload numbers and unreasonable expectations. You either have to reduce caseloads or reduce expectations!! You can’t have it both ways. Extra money doesn’t fix the stress you put on employees. Everyone is miserable!!!!

What is the work environment and culture like at the company?
Work mostly from home or out in the field. Culture is that you are pushed past your limited and burned out and then they are surprised when so many people leave. Get a clue Administration!!!

What is a typical day like for you at the company?
Wake up (if you could even sleep) with knots in your stomach knowing how much you have on your plate. Do as much as you can. Feel completely overwhelmed by the work you are still behind in. Put your hours in and wonder which tasks won’t get done this week in the 40 hours-but you can’t have OT and are questioned when things are late. Then you can’t meet the bench marks and you are scolded…more pressure. Then you need a day off because your blood pressure meds need adjusting and your doctor tells you to take some time off to try to get the pressure down-which causes you to be more behind and the pressure rises again.

I had heard mixed reviews of working at life plan prior to coming on, and wish I’d listened better. Most of these reviews are 100% right, your supervisor makes all of the difference in the world. And mine was amazing, I wish it was enough for me. I struggled here to train to the job. A 2 week orientation, mostly just reading off a slideshow and sitting in a webex call. Nothing really applies to the job until you’re doing it. You get a full caseload in no time that’s impossible to keep up with. My first 6 months had so many policy changes I couldn’t keep up. 
One minute I’m bring told I’m doing a great job, the next I’m told I need to do better, but be more confident, meanwhile the caseloads are constantly changing. And while it’s unfair to the care managers, it’s even more unfair to the families. Some of my members and their families  didn’t even take me seriously and would complain that they’d changed care managers so many times that it didn’t matter to them, which was disheartening for me knowing we’re not even valued by families. 

The work environment was so-so. I met some great people here who I learned a lot from. I’ve also met some of the snarkiest women of my life working in the offices together. 

I’d highly consider looking elsewhere before committing, unless you like extremely high pressure and anxiety. My self worth went so far downhill from the constant reminders here that I wasn’t ever going to be good enough to work here. 

Top Job Titles	Average Salary
Care manager 78 salaries reported	$27.70 per hour
Hub manager 88 salaries reported	$28.65 per hour
Plan manager 161 salaries reported	$24.75 per hour
Care specialist 17 salaries reported	$29.49 per hour
Training specialist 2 salaries reported	$31.00 per hour

Working at LIFEPlan CCO NY: Company Overview and Reviews

LIFEPlan CCO NY

LIFEPlan CCO NY Ratings

Popular jobs at LIFEPlan CCO NY

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected