barista

cashier

cafe assistant

customer service associate / cashier

customer service representative

La La Land Kind Cafe

I wish I could say that I had a good experience at La La Land, however, that was not the case. 
To start, the interview process was unnecessarily long. I had to reach out several times to the hiring manager, because she would state that she would schedule the next part of my interview within one to two business days, and I would go 3 to 4 to even 5 days without hearing from her.
Upon receiving the job offer, I was really excited. I went through orientation and several days of training, and was still equally as excited, because I truly believed in the mission of La La Land.
I worked a new store opening, which required extensive training and knowledge over the menu, and all of the offerings. Unfortunately, the training process was entirely lackluster. There were several inconsistencies between the different trainers, and the training managers. 
As a team lead there were several processes, such as inventory, ordering, shift planning, and running breaks for employees that were brushed over and were not even touched upon until after the soft open.
The expectations for the role of team lead unfortunately, did not match the pay. You take daily inventory, save for one day a week. You place an order essentially every day, save for one day a week. I’ve had experience with ordering and inventory, however, the frequency, and the programs that we used were entirely new to me, and we had less than a day of training on these processes as team leads.
For the new store opening, La La Land offered several deals and promotions, which were ultimately draining the store of its funds. As a result, following the soft open and the grand open of the store, hours were significantly cut to the detriment of the team.
There is clear favoritism from the corporate team to base level management. Certain team leads, store managers, and NSO trainers received preferential treatment as a result of this.
I will say, a positive of this position, was the bonds that you would form with your coworkers. I made a lot of long-lasting friends that I still stay in touch with to this day.
Like I said, I was really excited, but unfortunately disappointed with my experience at La La Land. I would not recommend this job to any friends.

at first, working there was really fun. met a lot of new, kind people who eventually became my friends. the downside was Corporate. when interviewed, i was informed that my pay would be $10 an hour with tips so it will bump up quite a bit. once we started working, the pay was barely close to the amount i was told. Corporate lowered the estimated hourly wage after that. the workload became heavy after awhile but, there was also more demands being made by Corporate. of course, the pay stayed the same. the café gets really hectic and the machines were being overworked. with how often the machineries were being used, a lot of things broke but Corporate did not care. all Corporate cared about was expanding the "kind café" and what made them money, but there was no kindness for the employees. they're kind to the "friends"/customers but not to their workers. all of the locations have at least half of their employees asking for an hourly raise but were all ignored. you are viewed as replaceable there. also the whole hiring foster kid thing was a sham at my location and all the other locations near me. not one person there was a foster kid. in a span of 6 months, the original team i started with had all left except for four. the original team consisted of over 30 baristas. majority of the new hires also left. nice place to start if you want to learn how to make coffee and matcha lattes at home yourself. 

Lala Land is the quintessential Los Angeles definition of being kind. On the surface it looks really aesthetic and the managers all seem so nice, but behind the curtain is an ugly truth. It is purely for the gimmick and holds no real ties to true meaning of kindness or love. It was the single most chaotic job I've ever experienced, there is no structure within the company and they LIE out the wazzoo like nobody's business. They do not care about the well-being or happiness of their employees, the most important thing for them is their bottom line, which granted, is the objective of any business, but for an LLC to be trademarked with the word "Kindness" in it, you'd think they would try to at least put up a facade of caring about their employees, but no. I have never in my life been made to feel like such a farm mule, but that's exactly the feeling I got from the 8 hours of just the most insane chaotic rushes that last alllll day, with a core customer base of the most insufferable, rude, entitled rich beeches. The customers make you feel like human-excrement, and so does the pay. Do not work for this company, you will not enjoy it. Also there are no opportunities for growth, and the raises are LAUGHABLE. Like, literally you could go scrounging in a parking lot for left over change and find more than the raise they offer. Please, save yourself the trauma and don't work here. 

"Management" only cares about store appearances. There is no real management, as one could skip work for a week with no repercussions. The "work" environment reminds me of high school - with coworkers that drink with the manager and trash talk workers to other workers. They do not avidly seek out foster kids to employ and yet they say they do (out of a circulating full staff of 40 so workers, only ONE has been a foster kid and they applied). There is probably only 1 or 2 people who are actual trained baristas, the rest are people who burn milk and give out dead espresso shots. The raises are 25¢ - 50¢. The A/C is non existent, espresso machine is breaking down, restroom sinks are automatic and stay broken, ice machines break twice a month, there are huge swamps of water that form behind the bar out of nowhere sometimes (they can never find the problem), the couches are cleaned only twice a year and just so much more. I survived this job for all of 6 months and I have no clue why I put myself through all the trouble. If you're a serious worker who is qualified and grinds hard for their money, I'd warn you against this job. The problem is internal and high up and there's no indication of any important changes being made. GOOD LUCK ON ALLS' JOB SEARCH! YOU CAN TOTALLY DO IT!! *please don't suffer here*

The most enjoyable part of my job is being able to work with foster youth and watch them bloom in a positive environment. I did not think anything could make that any better but the workplace culture does. I am blessed to be surrounded by such hard working and motivating people. Crazy to say it, but it makes me even more excited to come into work every day. From those who work with me to those who have higher positions, at the end of the day we all have a mission to make the world a better place. I feel respected completely and loved like a family member at this job and I know that even if I do make mistakes, my team will be there to support me and lift me back up. One thing that I have really taken away from working here is that no matter how bad your day may be sometimes, there is always something to smile about. So ask people how they are, tell your loved ones how much you appreciate them, give someone a compliment because you never know what someone is going through and if that simple task could make their entire day. 

for a company that is built around spreading kindness , they ( corporate ) do the complete opposite towards their employees. coworkers were the ONLY reason i stayed. you will be spreading kindness at the cost of your own happiness. corporate does NOT care about you. they say that we’re all family but they definitely do not and wont treat you as one. they will disregard you as soon as you do something they don't like. dont expect to get hours either if you’re just a regular employee. Corporate is not professional AT ALL and is honestly the only problem i had at the job. most of the employees who work at la la land aren’t foster kids either.  i only know ONE foster kid that works for la la land. The lack of communication towards corporate is actually RIDICULOUS. the only thing great that came out of me working at la la land was the people that i met. its a shame that a company that preaches about spreading kindness make their employees feel like they are nothing. i don’t regret working here because i met people who i will forever cherish, the only thing i regret is not putting myself first and leaving this cult-like company sooner. 

So my time working here has been very brief, maybe a little over 2 months. So I can only go based off of everything that I've seen and learned in this short period of time. The biggest perk so far has been my coworkers, they make it feel like a home away from home, and without them. Who knows if I'd still be enjoying my time working here so much. They are like my family now, and that really shows how easily people you've just met can really make a difference in your life, and make you feel like you've literally known them for your entire life. In the end, it is just another job, and like any, only you can choose whether it's the right for you or not. Wherever life takes you, just do what makes you happy, and for those that do choose to join the LA LA Fam. I hope that any amount of time spent working here can make an everlasting impact in your life, and I hope you really feel apart of something bigger. Something that may even change the world someday. That's all I have, have a wonderful rest of your day

I’ve worked at this cafe for over 4 years now and let me tell you.. it’s a black hole you deeply want to avoid. They make it seem like they’re all about kindness but it’s all a lie. They do not care about their employees here and treat you like you’re expendable. Forget about ever getting a raise at this place, they make it extremely difficult for you to get promoted and change the rules on promotions every few months. So many great workers have left this place because of their toxic and undermining corporate team. They truly only care about the state of the company rather than showing love and kindness to their employees. They also have integrated rules like saying “I love you” to every customer, which creates unsafe and uncomfortable situations for employees. They  preach about needing to spread kindness to the customers but employees receive none, you can’t pour out of an empty cup. It’s become a very stressful and exhausting place to work. Overall, I would not recommend working as a barista for this company, save yourself the stress and find another cafe that actually treats you like a human being. 

The place is lovely and I had liked telling people I worked there and repeatedly got positive reactions about it.

It's the compensation...The rushes are nonstop constant throughout the day. It didn't matter if it was a weekday or weekend. In the span of seconds, you could be hit with 30 drink Uber Eats orders while still having to manage a line out the door and app orders pouring in. The compensation was $10/hr plus tips...but no one tips. 
So you're working for very few split tips in crazy and stressful conditions.
There's never enough staff to support the demand and I found myself apologizing as I sat down drinks.
Feels like you're losing before you begin.

I like the people, I LOVE the mission. It's unsustainable for employment and mental health to work in such busy conditions and know there's not commiserate compensation....ever. 
People don't tip like they used to. The pay model needs to change.

I do not work there anymore thankfully. I thought it was going to start off good because everyone is nice and they tell you about all the good thing the company is about but do not fall for it. They will have you doing things that are not in your job description and your pay check is really based on the amount of tips that are made. On top of that management is very passive aggressive and they micromanage a lot to the point of you not being able to do your job with ease. They are fake but do a good job at hiding it. They are really big on being "kind" to customers and will reprimand you if you can't say I love you after giving customer their items. Also the location I worked at was very nasty which is one of the reasons I left. I just could not work there because of how nasty the place was especially since its a cafe. Pay is decent but not enough for what you have to go through.

Top Job Titles	Average Salary
Barista 1 salary reported	$10.00 per hour
Cashier 18 salaries reported	$15.08 per hour
Cafe assistant 2 salaries reported	$19.00 per hour
Customer service associate / cashier 4 salaries reported	$16.63 per hour
Customer service representative 18 salaries reported	$16.00 per hour

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